Implementing ISO/IEC 20000 Certification: The Roadmap PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Implementing ISO/IEC 20000 Certification: The Roadmap PDF full book. Access full book title Implementing ISO/IEC 20000 Certification: The Roadmap by itSMF International. Download full books in PDF and EPUB format.
Author: itSMF International Publisher: Van Haren ISBN: 9401801347 Category : Architecture Languages : en Pages : 213
Book Description
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.
Author: itSMF International Publisher: Van Haren ISBN: 9401801347 Category : Architecture Languages : en Pages : 213
Book Description
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. Part A of this title covers the step by step description of the ISO 20000 implementation process. Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.
Author: Michael Kunas Publisher: Itgp ISBN: 1849281939 Category : Computer service industry Languages : en Pages : 100
Book Description
ISO/IEC 20000 is an important international standard for IT service providers. This step-by-step management guide will benefit all who have a role in the implementation and certification process.
Author: Dolf van der Haven Publisher: Van Haren ISBN: 9401807035 Category : Architecture Languages : en Pages : 108
Book Description
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Author: Bridget Kenyon Publisher: ISBN: 9781787782402 Category : Languages : en Pages : 21989
Book Description
Ideal for information security managers, auditors, consultants and organisations preparing for ISO 27001 certification, this book will help readers understand the requirements of an ISMS (information security management system) based on ISO 27001.
Author: Edward Humphreys Publisher: Artech House ISBN: 1608079317 Category : Computers Languages : en Pages : 239
Book Description
Authored by an internationally recognized expert in the field, this expanded, timely second edition addresses all the critical information security management issues needed to help businesses protect their valuable assets. Professionals learn how to manage business risks, governance and compliance. This updated resource provides a clear guide to ISO/IEC 27000 security standards and their implementation, focusing on the recent ISO/IEC 27001. Moreover, readers are presented with practical and logical information on standard accreditation and certification. From information security management system (ISMS) business context, operations, and risk, to leadership and support, this invaluable book is your one-stop resource on the ISO/IEC 27000 series of standards.
Author: Claus-Peter Praeg Publisher: IGI Global ISBN: 9781616928896 Category : Business & Economics Languages : en Pages : 0
Book Description
Modern business processes rely heavily on IT services. In spite of this growing dependency, as well as the rise of customer expectations for performance and quality of IT services, very little research has been done on the topic of IT service quality management. Quality Management for IT Services: Perspectives on Business and Process Performance aims to close this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with practical implementation solutions, this book gives both scientists and practical experts insight into the different facets of IT service quality management.
Author: Dolf van der Haven Publisher: Van Haren ISBN: 9401807027 Category : Architecture Languages : en Pages : 81
Book Description
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
Author: Mart Rovers Publisher: Van Haren ISBN: 9087539312 Category : Architecture Languages : en Pages : 161
Book Description
This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011. It brings ISO/IEC 20000-1: 2011within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: - it promote the awareness and the acceptability of ISO/IEC 20000-1: 2011as a valid standard for IT Services organisations; - it supports ISO/IEC 20000-1: 2011training and certification; - it is a quick reference to the core content of ISO/IEC 20000-1: 2011, for practitioners. ISO/IEC 20000-1: 2011: A Pocket Guide is ideal for a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.
Author: Brian Johnson Publisher: IT Governance Ltd ISBN: 178778150X Category : Computers Languages : en Pages : 244
Book Description
The Universal Service Desk (USD) – Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace management.
Author: Alan Calder Publisher: Kogan Page Publishers ISBN: 0749464860 Category : Business & Economics Languages : en Pages : 384
Book Description
For many companies, their intellectual property can often be more valuable than their physical assets. Having an effective IT governance strategy in place can protect this intellectual property, reducing the risk of theft and infringement. Data protection, privacy and breach regulations, computer misuse around investigatory powers are part of a complex and often competing range of requirements to which directors must respond. There is increasingly the need for an overarching information security framework that can provide context and coherence to compliance activity worldwide. IT Governance is a key resource for forward-thinking managers and executives at all levels, enabling them to understand how decisions about information technology in the organization should be made and monitored, and, in particular, how information security risks are best dealt with. The development of IT governance - which recognises the convergence between business practice and IT management - makes it essential for managers at all levels, and in organizations of all sizes, to understand how best to deal with information security risk. The new edition has been full updated to take account of the latest regulatory and technological developments, including the creation of the International Board for IT Governance Qualifications. IT Governance also includes new material on key international markets - including the UK and the US, Australia and South Africa.
Author: itSMF International
Author: itSMF International
Author: Michael Kunas
Author: Dolf van der Haven
Author: Bridget Kenyon
Author: Edward Humphreys
Author: Claus-Peter Praeg
Author: Dolf van der Haven
Author: Mart Rovers
Author: Brian Johnson
Author: Alan Calder