IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition PDF Download

Author: Dolf van der Haven
Publisher: Van Haren
ISBN: 9401807035
Category : Architecture
Languages : en
Pages : 108

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Book Description
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.

Author: Michael Kunas
Publisher: Itgp
ISBN: 1849281939
Category : Computer service industry
Languages : en
Pages : 100

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Book Description
ISO/IEC 20000 is an important international standard for IT service providers. This step-by-step management guide will benefit all who have a role in the implementation and certification process.

Author: Jan van Bon
Publisher: Van Haren
ISBN: 9401801339
Category : Architecture
Languages : en
Pages : 237

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Book Description
Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

Author: Jenny Dugmore
Publisher: British Standards Institution
ISBN: 9780580728464
Category : Information technology
Languages : en
Pages : 234

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Book Description
Management, Computers, Computer networks, Management operations, Management techniques, Data processing, IT and Information Management: IT Service Management

Author: Mart Rovers
Publisher: Van Haren
ISBN: 9087537875
Category : Architecture
Languages : en
Pages : 177

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Book Description
This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; it supports ISO/IEC 20000 training and certification and it is a quick reference for practitioners to the core content of ISO/IEC 20000.

Author: Jenny Dugmore
Publisher: BSI British Standards Institution
ISBN: 0580473481
Category : Business & Economics
Languages : en
Pages : 131

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Book Description
Of interest to those who have used BS 15000 for service improvements, audits or training and need to update their material to reflect the ISO/IEC 20000 standard. ISO/IEC 20000 was based on BS 15000, and this book provides a detailed comparison of ISO/IEC 20000 and BS 15000, for both Parts 1 and 2.

Author: David Clifford
Publisher: IT Governance Publishing
ISBN: 184928315X
Category : Business & Economics
Languages : en
Pages : 70

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Book Description
A handy reference to the key information on ISO/IEC 20000 featuring an overview of the purpose of the standard and guidance on how to use it.

Author: Michael Kunas
Publisher: IT Governance Publishing
ISBN: 1849284431
Category : Business & Economics
Languages : en
Pages : 109

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Book Description
Guides you through your ISO/IEC 20000 implementation and certification process.

Author: Cybellium Ltd
Publisher: Cybellium Ltd
ISBN:
Category : Business & Economics
Languages : en
Pages : 166

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Book Description
Are you seeking to establish a robust and efficient IT Service Management (ITSM) system within your organization? Do you want to align your IT services with business objectives and deliver exceptional customer satisfaction? Look no further! Mastering ISO/IEC 20000-1 is your comprehensive guide to mastering the internationally recognized standard for ITSM. Authored by industry expert Kris Hermans, this book provides a practical and insightful approach to help organizations implement and optimize their ITSM practices based on ISO/IEC 20000-1. Within these pages, you'll discover: A detailed exploration of the key concepts, principles, and requirements of ISO/IEC 20000-1. Step-by-step guidance on establishing a service management system and effectively managing IT services. Strategies for developing IT service policies, objectives, and processes aligned with business needs. Proven techniques for service design, transition, operation, and improvement. Practical insights on service level management, incident management, problem management, and change management. Guidance on measuring and monitoring service performance, customer satisfaction, and continual improvement. Integration strategies to align ISO/IEC 20000-1 with other frameworks such as ITIL® and COBIT®. Real-world case studies and examples illustrating successful ITSM implementations and best practices. Coverage of emerging trends and technologies shaping the future of IT service management. Whether you are an IT professional, an IT manager, a service desk leader, or an IT auditor, Mastering ISO/IEC 20000-1 equips you with the knowledge and tools to establish a high-performing ITSM framework. With practical advice, expert insights, and illustrative examples, this book will guide you in delivering reliable, cost-effective, and customer-centric IT services.

Author: Robin Sharp
Publisher: Springer Nature
ISBN: 3031414632
Category : Computers
Languages : en
Pages : 452

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Book Description
This book provides an introduction to the basic ideas involved in cybersecurity, whose principal aim is protection of IT systems against unwanted behaviour mediated by the networks which connect them. Due to the widespread use of the Internet in modern society for activities ranging from social networking and entertainment to distribution of utilities and public administration, failures of cybersecurity can threaten almost all aspects of life today. Cybersecurity is a necessity in the modern world, where computers and other electronic devices communicate via networks, and breakdowns in cybersecurity cost society many resources. The aims of cybersecurity are quite simple: data must not be read, modified, deleted or made unavailable by persons who are not allowed to. To meet this major challenge successfully in the digitally interconnected world, one needs to master numerous disciplines because modern IT systems contain software, cryptographic modules, computing units, networks, and human users—all of which can influence the success or failure in the effort. Topics and features: Introduces readers to the main components of a modern IT system: basic hardware, networks, operating system, and network-based applications Contains numerous theoretical and practical exercises to illustrate important topics Discusses protective mechanisms commonly used to ensure cybersecurity and how effective they are Discusses the use of cryptography for achieving security in IT systems Explains how to plan for protecting IT systems based on analysing the risk of various forms of failure Illustrates how human users may affect system security and ways of improving their behaviour Discusses what to do if a security failure takes place Presents important legal concepts relevant for cybersecurity, including the concept of cybercrime This accessible, clear textbook is intended especially for students starting a relevant course in computer science or engineering, as well as for professionals looking for a general introduction to the topic. Dr. Robin Sharp is an emeritus professor in the Cybersecurity Section at DTU Compute, the Dept. of Applied Mathematics and Computer Science at the Technical University of Denmark (DTU).