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Author: Avi Ofrane Publisher: Althos ISBN: 9780974278742 Category : Technology & Engineering Languages : en Pages : 48
Book Description
This book explains how companies bill for telephone and data services, information services, and non-communication products and services. Billing and customer care systems convert the bits and bytes of digital information within a network into the money that will be received by the service provider. To accomplish this, these systems provide account activation and tracking, service feature selection, selection of billing rates for specific calls, invoice creation, payment entry and management of communication with the customer. The authors have worked with hundreds of companies and many types of billing system and discovered that in the early 2000s, the functions of billing systems were dramatically changing due to the combining of voice, data and other types of services. Billing systems have also been transforming to allow for charging of non-traditional products and services such as candy from vending machines, tickets for entertainment events, and home delivery of pizza. This book provides the fundamentals for telecom billing and customer service systems. The topics that are explained include: types of services, standard billing processes, real time billing, multilingual support, multiple currencies, inter-carrier settlements, event sources and tracking, mediation devices, call detail records (CDRs), call processing, cycle billing, clearinghouse, invoicing, management reporting, processing payments, and posting to the financial system. Also included are the fundamentals of Customer Relationship Management (CRM), account activation, account management, billing system costs, call center, collections, exchange message record (EMR), automatic message accounting (AMA), carrier inter-exchange billing exchange record (CIBER), transferred accounting process (TAP), network data management-usage (NDM-U), interim standard 124 (IS-124), applications service providers (ASPs), local number portability (LNP), and customer self-care.
Author: A. T. Bell Publisher: Virtualbookworm.com Publishing ISBN: 1589397371 Category : Business & Economics Languages : en Pages : 337
Book Description
FINALLY AN ALL INCLUSIVE TELECOMMUNICATIONS BILLING REFERENCE! This book can easily be referred to as the bible of telecommunications billing. It far exceeds what any other author has previously been able to provide. For experienced telecommunications professionals, it provides important information on how to streamline existing billing business processes. It shows how an organization needs to evolve billing information and business system architectures to support the future needs of the consumer. It is a strategic billing reference which goes beyond basic billing concepts. For less experienced telecom professionals, it is an introductory reference for telecom billing. It provides the reader with the background necessary to understand all aspects of this difficult subject. This is an excellent billing textbook for new telecom students or individuals working in the telecommunications field. It surpasses any preceding books written on this subject. Unlike its counterparts, this book assumes no understanding of telecom billing. When finished, the reader will be well versed in billing terms, processes, and strategies.
Author: Avi Ofrane Publisher: Althos ISBN: 9780974278742 Category : Technology & Engineering Languages : en Pages : 48
Book Description
This book explains how companies bill for telephone and data services, information services, and non-communication products and services. Billing and customer care systems convert the bits and bytes of digital information within a network into the money that will be received by the service provider. To accomplish this, these systems provide account activation and tracking, service feature selection, selection of billing rates for specific calls, invoice creation, payment entry and management of communication with the customer. The authors have worked with hundreds of companies and many types of billing system and discovered that in the early 2000s, the functions of billing systems were dramatically changing due to the combining of voice, data and other types of services. Billing systems have also been transforming to allow for charging of non-traditional products and services such as candy from vending machines, tickets for entertainment events, and home delivery of pizza. This book provides the fundamentals for telecom billing and customer service systems. The topics that are explained include: types of services, standard billing processes, real time billing, multilingual support, multiple currencies, inter-carrier settlements, event sources and tracking, mediation devices, call detail records (CDRs), call processing, cycle billing, clearinghouse, invoicing, management reporting, processing payments, and posting to the financial system. Also included are the fundamentals of Customer Relationship Management (CRM), account activation, account management, billing system costs, call center, collections, exchange message record (EMR), automatic message accounting (AMA), carrier inter-exchange billing exchange record (CIBER), transferred accounting process (TAP), network data management-usage (NDM-U), interim standard 124 (IS-124), applications service providers (ASPs), local number portability (LNP), and customer self-care.
Author: Jane M. Hunter Publisher: McGraw Hill Professional ISBN: 9780071408578 Category : Business & Economics Languages : en Pages : 484
Book Description
In telecom, the right billing system, operating efficiently, is key to profitability. This title offers comprehensive, practical help to telecom managers facing strategic decisions in this area.
Author: Victor Morgante Publisher: ISBN: Category : Languages : en Pages : 156
Book Description
This book is an essential reference for both experienced telecommunications professionals and for those being introduced to telecommunications billing for the first time. Billing systems are the heartbeat of a telecommunications company and keeping the billing system running requires adroit knowledge and implementation of the End-to-End Billing Process. Regardless of which telecommunications billing system you work with, pre-paid or post-paid, understanding the fundamentals of the key functions and processes is essential to the success of failure of the billing system. Whether implementing a new billing system or replacing one, or managing a billing team, taking charge of the End-to-End Billing Process is critical.This book covers the terms, processes and techniques involved in telecommunications billing in an accessible manner and is ideal to share with the entire team working on a billing system. The complexity of billing systems is broken down into component parts so that the knowledge is accessible.Based on years of experience this book covers the things that you and your team need to consider when operating, implementing and building billing systems.
Author: Avi Ofrane Publisher: Althos Incorporated ISBN: 9780974694382 Category : Technology & Engineering Languages : en Pages : 48
Book Description
This book explains how companies bill for wireless voice, data, and information services. Billing and customer care for wireless systems convert the measured amounts of services (bytes of digital information transmitted or information services provided) within a network into the money that will be received by the service provider. The billing systems used in wireless systems can vary from simple one time charges for hot-spot wireless access points to integrated mobile cellular systems that allow real-time (near instant) activation and prepayment of services. The authors have interviewed and worked with hundreds of wireless service provider companies to discover the ways wireless billing systems operate. You will learn the language and terms used in the setup and operation wireless billing system systems along with the format and important information parts of wireless billing records. The popular wireless billing industry standards are described and explained including CIBER, TAP3, and IPDR. Covered are the basic processes used to assign costs (rate) to the usage of transmission and information services. Discussed are the ways that charges can be settled between wireless service providers who allow visitors to use their systems. Included is a basic introduction to how services can be instantly provided and how billing is performed for wireless hot-spot services. This book provides a basic introduction to the payment options that may be provided to the customer and how these payment options operate. A basic description of the process to setup a simple billing system is also included.
Author: Brian Dimarsico Publisher: CRC Press ISBN: 1420000136 Category : Computers Languages : en Pages : 354
Book Description
Busy decision-makers need the specifics quickly, without plowing through details that do not affect the economics of a project. Telecommunications Cost Management presents the key facts up front, with sample calculations for broadband, local access, equipment, and service alternatives. It provides a blueprint for cost reduction across all major technologies - from frame relay to IP telephony to contract recommendations. The text presents scenarios showing the effect of different architectural strategies for both voice and data communications. An Architectural Review lists alternatives to the traditional PBX and discusses how to minimize local access costs.
Author: Lawrence Harte Publisher: Althos Incorporated ISBN: 9780972805391 Category : Computers Languages : en Pages : 480
Book Description
This book explains how telecommunications systems and services work and the markets associated with them. Telecommunications technology and services are continually changing. Descriptions and easy to understand diagrams of typical systems and their interconnections are provided for local exchange company (LEC), inter-exchange company (IXC), private telephone exchanges (PBX), computer networks (LANs), data networks (e.g. Internet), billing and customer care systems (BCC). The book starts with a basic introduction to telecom communication. It covers the different types of telecom industries, who controls and regulates them, and provides a basic definition of each of the major telecom technologies. A broad overview of the telecom voice, data, and multimedia applications is provided. You will discover the fundamentals of telecom transmission and switching technologies and their terminology. The basics of public telephone systems are provided along with the structure and operation of local exchange carrier (LEC) systems. Described are the different types of analog loop, digital loop, switches, multi-channel communication lines and signaling control systems. The different types of private telephone systems and their evolution are covered. Included is the basic operation, attributes and services for key telephone systems (KTS), central exchange (CENTREX) systems, private branch exchange (PBX) and computer telephony integration (CTI). You will learn how these systems are converting from fixed proprietary systems to flexible industry standard systems. This book covers how digital subscriber lines (DSL) are important to telephone operators, what services it can offer, and the installationoptions. You will discover the different types of DSL including HDSL, ADSL, SDSL, VDSL, and the new ADSL2+ systems. The different types of wireless systems are explained including cellular and personal communication services (PCS), broadcast radio and television, paging, wireless data, land mobile radio (LMR), aircraft telephones, satellite, wireless PBX, residential cordless, wireless local area networks (WLAN), short range data (piconets, ) wireless cable, wireless broadband (WiMax), wireless local loops (WLL), and 1st, 2nd, 2.5, and third generation wireless (3G). IP Telephony services and systems are described and explained. You will learn about IP private branch exchange (IP PBX) and IP Centrex managed IP telephone services and will discover how Internet telephone service providers (ITSPs) can provide high-quality telephone services over unmanaged broadband communication systems. You will discover how the high data transmission bandwidth available from broadband connections (such as DSL service) is being used to provide digital television service to customers (IPTV). Find out how the use of an IP television set top box (IP STB) will allow customers to select from thousands of television channels available through their telephone line and watch them on their standard television. Telecom billing provides the fundamentals for telecom billing and customer care (BCC) systems. The topics that are explained include: types of services, standard billing processes, real time billing, multilingual support, multiple currencies, inter-carrier settlements, event sources and tracking, mediation devices, call detail records (CDRs), call processing, cycle billing, clearinghouse, invoicing, management reporting, processing payments. Some of the most important topics featured are: . Telecom Applications and Services . Basic Communication Technology . Public Telephone Networks (PSTN) . KTS, PBX, and CTI Private Telephone Systems . Data Communication Networks . IP Telephony Overview . IPTV Systems and Services . Wireless Systems . Telecom Billing
Author: Emmanuel Bertin Publisher: Springer ISBN: 3642415695 Category : Computers Languages : en Pages : 337
Book Description
In the telecom world, services have usually been conceived with a specific mindset. This mindset has defined the traditional characteristics of these services; services distinguished by their linkage with the access network, tight control over service use (e.g., authentication, billing), lack of deep personalization capabilities (mass services only) and reliance on standardization to achieve end-to-end interoperability between all the actors of the value chain (e.g., operators, platform manufacturers, device manufactures). This book offers insights into this complex but exciting world of telecommunications characterized by constant evolution, and approaches it from technology as well as business perspectives. The book is appropriately structured in three parts: (a) an overview of the state-of-the-art in fixed/mobile NGN and standardization activities; (b) an analysis of the competitive landscape between operators, device manufactures and OTT providers, emphasizing why network operators are challenged on their home turf; and (c) opportunities for business modeling and innovative telecom service offers.
Author: Jyrki T. J. Penttinen Publisher: John Wiley & Sons ISBN: 1118678907 Category : Technology & Engineering Languages : en Pages : 1008
Book Description
This practical handbook and reference provides a complete understanding of the telecommunications field supported by descriptions and case examples throughout Taking a practical approach, The Telecommunications Handbook examines the principles and details of all of the major and modern telecommunications systems currently available to industry and to end-users. It gives essential information about usage, architectures, functioning, planning, construction, measurements and optimisation. The structure of the book is modular, giving both overall descriptions of the architectures and functionality of typical use cases, as well as deeper and practical guidelines for telecom professionals. The focus of the book is on current and future networks, and the most up-to-date functionalities of each network are described in sufficient detail for deployment purposes. The contents include an introduction to each technology, its evolution path, feasibility and utilization, solution and network architecture, and technical functioning of the systems (signalling, coding, different modes for channel delivery and security of core and radio system). The planning of the core and radio networks (system-specific field test measurement guidelines, hands-on network planning advices and suggestions for the parameter adjustments) and future systems are also described. Each chapter covers aspects individually for easy reference, including approaches such as: functional blocks, protocol layers, hardware and software, planning, optimization, use cases, challenges, solutions to potential problems Provides very practical detail on the planning and operation of networks to enable readers to apply the content in real-world deployments Bridges the gap between the communications in the academic context and the practical knowledge and skills needed to work in the telecommunications industry Section divisions include: General theory; Fixed telecommunications; Mobile communications; Space communications; Other and special communications; and Planning and management of telecommunication networks Covers new commercial and enhanced systems deployed, such as IPv6 based networks, LTE-Advanced and GALILEO An essential reference for Technical personnel at telecom operators; equipment and terminal manufacturers; Engineers working for network operators.
Author: Nolan Vincent Jones Publisher: Virtualbookworm Publishing ISBN: 1589396197 Category : Telecommunication Languages : en Pages : 302
Book Description
In today's highly competitive technology-influenced telecommunications industry, customers are accustomed to a higher level of personal service and personalized product and service offerings. To meet that higher standard, companies need to learn and anticipate a customers needs in great detail and be able to respond quickly. This book provides business strategies for providers to effectively manage their business processes while evolving their information systems architectures to support the needs of the consumer. principles, manage the business, the staff, and the technology. This book takes a profound look at the telecommunication industries history, its business processes and the latest technologies driving the industry. This is an ideal textbook for introducing students to all facets of the telecommunications field as well as a great desktop reference for experienced professionals working in the industry. It addresses core business areas such as customer care and billing. which need to be in place to support integration of different business system architectures. Your company can use the information in this book to guide marketing, sales, and customer service activities that identify, attract and keep profitable customers.
Author: Avi Ofrane
Author: A. T. Bell
Author: Avi Ofrane
Author: Jane M. Hunter
Author: Victor Morgante
Author: Avi Ofrane
Author: Brian Dimarsico
Author: Lawrence Harte
Author: Emmanuel Bertin
Author: Jyrki T. J. Penttinen
Author: Nolan Vincent Jones