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Author: Peter G. Northouse Publisher: SAGE Publications ISBN: 1544351623 Category : Business & Economics Languages : en Pages : 531
Book Description
New chapter on Destructive Leadership! The Fifth Edition of Peter G. Northouse’s best-selling Introduction to Leadership: Concepts and Practice provides readers with a clear, concise overview of the complexities of practicing leadership and concrete strategies for becoming better leaders. The text is organized around key leader responsibilities such as creating a vision, establishing a constructive climate, listening to outgroup members, and overcoming obstacles. Case studies, self-assessment questionnaires, observational exercises, and reflection and action worksheets engage readers to apply leadership concepts to their own lives. Grounded in leadership theory and the latest research, the fully updated, highly practical Fifth Edition includes a new chapter on destructive leadership, 18 new cases, and 5 new Leadership Snapshots. This title is accompanied by a complete teaching and learning package.
Author: Susan Sanderson Publisher: McGraw-Hill/Irwin ISBN: 9780078216770 Category : Computers Languages : en Pages : 0
Book Description
This textbook is intended for students studying for AS degrees in computer information systems or information technology, or for secondary programs teaching vocational/technical programs, with varying degrees of computer knowledge who are training for jobs in desktop support and help desks.
Author: Arthur J. Frankel Publisher: Oxford University Press ISBN: 0190615273 Category : Political Science Languages : en Pages : 218
Book Description
Case managers provide an indispensable service, acting as both experts and liaisons to the wide variety of services, resources, and opportunities available to their clients. The authors use their extensive practice, classroom, and research experience to delineate clearly the steps of the case management process and to address the myriad roles case managers fill in different practice situations. By detailing the various processes and goals of case management and the different populations they help, the authors present a resource that is invaluable not only to social workers, but also to case managers in nursing centers, community mental health facilities, and criminal justice centers. The third edition of this book is updated to reflect the constantly changing nature of the helping professions. New and updated references provide readers with an array of options for pursuing specific aspects of case management. The book is attentive to the evolving needs of a variety of populations, and it now contains a new section on working with members of the military and their families. This edition also contains new information on case management within larger organizations that provide mental health services.
Author: Arthur J. Frankel Publisher: Oxford University Press, USA ISBN: 0190858885 Category : Medical Languages : en Pages : 217
Book Description
Over the course of twenty years and across three editions, this text has approached case management as both an art and a science by providing students and practitioners with the basics of case management theory, skills, and applications. This fourth edition, which focuses on both the social work and nursing professions, offers trainers, instructors, and students detailed information about how case management is delivered, major issues encountered in practice, how services are affected by different populations, and the unique skills that are required by case managers in order to be effective. Chapter exercises and numerous case examples help readers practice some of the skills associated with the content offered.Case Management is unique in that it brings together the major professions that conduct case management in the United States. It is focused on skill learning more than on theory, and discusses not only the importance of case management in the current social work and medical milieu, but also the challenges that case managers face in helping clients. In addition, the text offers a model for integrated case management between professions and in numerous settings, including nursing centers, community mental health facilities, and criminal justice centers.
Author: Learning Solutions (Firm) Publisher: ISBN: 9781256050247 Category : Computers Languages : en Pages : 600
Book Description
Teaches essential computer technology concepts and skills, helping students build a concrete understanding of how computers work and how various types of computing devices and accessories are used in school, work, and at home.
Author: Robert W. Lucas Publisher: ISBN: 9780071277501 Category : Customer services Languages : en Pages : 544
Book Description
"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
Author: Lawrence J. Gitman Publisher: ISBN: Category : Business & Economics Languages : en Pages : 1455
Book Description
Introduction to Business covers the scope and sequence of most introductory business courses. The book provides detailed explanations in the context of core themes such as customer satisfaction, ethics, entrepreneurship, global business, and managing change. Introduction to Business includes hundreds of current business examples from a range of industries and geographic locations, which feature a variety of individuals. The outcome is a balanced approach to the theory and application of business concepts, with attention to the knowledge and skills necessary for student success in this course and beyond. This is an adaptation of Introduction to Business by OpenStax. You can access the textbook as pdf for free at openstax.org. Minor editorial changes were made to ensure a better ebook reading experience. Textbook content produced by OpenStax is licensed under a Creative Commons Attribution 4.0 International License.
Author: Peter G. Northouse Publisher: SAGE Publications ISBN: 1544351623 Category : Business & Economics Languages : en Pages : 531
Book Description
New chapter on Destructive Leadership! The Fifth Edition of Peter G. Northouse’s best-selling Introduction to Leadership: Concepts and Practice provides readers with a clear, concise overview of the complexities of practicing leadership and concrete strategies for becoming better leaders. The text is organized around key leader responsibilities such as creating a vision, establishing a constructive climate, listening to outgroup members, and overcoming obstacles. Case studies, self-assessment questionnaires, observational exercises, and reflection and action worksheets engage readers to apply leadership concepts to their own lives. Grounded in leadership theory and the latest research, the fully updated, highly practical Fifth Edition includes a new chapter on destructive leadership, 18 new cases, and 5 new Leadership Snapshots. This title is accompanied by a complete teaching and learning package.
Author: Tony G. Williams Publisher: Teaching and Learning Company ISBN: 0787733512 Category : Education Languages : en Pages : 21
Book Description
This packet is designed to help middle school mathematics students think critically and have fun with math. Each workout is easily reproducible and includes an answer key or mini-lesson demonstrating how to solve each problem. The practical teaching tips can be used for instruction and discussion. Make the most of your math lessons by grabbing your students attention with these engaging activities!
Author: Susan Sanderson Publisher: McGraw-Hill Science, Engineering & Mathematics ISBN: 9780072974119 Category : Medical Languages : en Pages : 354
Book Description
This revision incorporates the important changes both in the Medisoft program and in the medical office environment. Computers in the Medical Office offers training and applications using full-featured, state-of-the-art software and current, realistic medical office cases while building transferable computerized medical billing and scheduling skills. Although it is correlated to Medisoft software, students who complete CIMO learn the appropriate terminology and skills necessary to use any patient billing software program with minimal additional training..
Author: Peter G. Northouse
Author: Susan Sanderson
Author: Arthur J. Frankel
Author: Arthur J. Frankel
Author: Learning Solutions (Firm)
Author: Robert W. Lucas
Author: Lawrence J. Gitman
Author: Peter G. Northouse
Author: Tony G. Williams
Author: Pikes Peak Community College
Author: Susan Sanderson