Introduction to Front Office Operations and Administrations in Hospitality Management Diploma Level PDF Download

Author: CPA John Kimani
Publisher: Finstock Evarsity Publishers
ISBN: 9914753329
Category : Business & Economics
Languages : en
Pages : 105

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Book Description
• Importance of the Front Office in Hospitality and Tourism Industry, Roles, Responsibilities and Key Skills Required for Front Office Staff • Reservation Procedures and Policies, Check-In and Check-Out Procedures and Handling Guest Complaints and Feedback • Verbal and Nonverbal Communication Skills, Effective Listening and Questioning Techniques and Interpersonal Skills and Conflict Resolution • Types of Front Office Technology and Their Uses, Benefits and Challenges of Using Technology and Data Security and Privacy Concerns in Front Office Technology • Roles and Responsibilities of the Housekeeping Staff, Cleaning Procedures and Schedules and Inventory Management and Control • Introduction to Revenue Management, Pricing Strategies for Hotel Rooms and Forecasting Demand and Managing Inventory • Introduction to Sales And Marketing in Hospitality and Tourism Industry, Promoting Hotel Services and Amenities and Managing Online Reputation and Guest Reviews • Career Opportunities in Front Office Operations and Hospitality Industry, Continuing Education and Professional Certification Programs and Importance of Teamwork and Collaboration in Front Office Operations

Author: James A. Bardi
Publisher: Wiley Global Education
ISBN: 1118135792
Category : Business & Economics
Languages : en
Pages : 512

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Book Description
Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.

Author: CPA John Kimani
Publisher: Finstock Evarsity Publishers
ISBN: 9914753493
Category : Travel
Languages : en
Pages : 114

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Book Description
• Introduction to Hotel Operations • Hotel Operations Management • Sales and Marketing for Hotels • Human Resource Management in Hospitality • Financial Management for Hotels • Technology in Hotel Operations • Legal and Ethical Issues in Hospitality • Sustainability in the Hospitality Industry

Author: James A. Bardi
Publisher: Wiley
ISBN: 9780471287124
Category : Business & Economics
Languages : en
Pages : 0

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Book Description
This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.

Author: Robert Woods
Publisher: Pearson
ISBN: 9781292026985
Category :
Languages : en
Pages : 656

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Book Description
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the hub of the property's communications and operations systems and usually the first point of contact for a hotel guest.

Author: Colin Dix
Publisher: Longman Publishing Group
ISBN: 9780582319318
Category : Hotel and catering industry
Languages : en
Pages : 0

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Book Description
This well-established text is updated throughout to bring it in line with recent developments and new technologies. It incorporates a lively new design with illustrations, revised end-of-chapter questions, new case studies and examples.

Author: Michael L. Kasavana
Publisher: Educational Institute
ISBN: 9780133430783
Category : Hotel management
Languages : en
Pages : 0

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Book Description
Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

Author: Denney G. Rutherford
Publisher: Wiley
ISBN: 9780471470656
Category : Business & Economics
Languages : en
Pages : 0

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Book Description
This Fourth Edition helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today’s burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing different points of view through contributions from sixty leading industry professionals and academics. Within a coherent theoretical structure, this updated edition enables readers to formulate their own ideas and solutions.

Author: David K. Hayes
Publisher: Prentice Hall
ISBN: 9780134337623
Category : Hotel management
Languages : en
Pages : 624

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Book Description
Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿'s--and their own--success.

Author: Matt A. Casado
Publisher: Createspace Independent Publishing Platform
ISBN: 9781494943646
Category : Hotel front desk personnel
Languages : en
Pages : 0

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Book Description
An Instructor's Manual is available to institutions adopting the book. Please contact: [email protected] Front Office Management in Hospitality Lodging Operations offers comprehensive coverage of topics related to front office operations, including a review of technologies currently in use, and an array of situations students and professionals re bound to find on the job. Written with the future front office manager in mind, the book allows its users to apply its content with practical case studies presented in each chapter. It is invaluable as both an instructional guide for teachers and as a resource for, lodging professionals, offering the necessary tools to stay competitive in this advancing industry. This practical, easy-to-read text uses a straightforward approach to help solidify and apply information. - Applies a hands-on approach to completing tasks and understanding concepts. - Presents its content in a clear, friendly way instead of being overly academic. - Features operational situations and cases that are discussion-worthy, thought-provoking and challenging. - Includes a chapter in career planning to assist students with finding their post-graduation positions. Students in 4-year, 2-year, and technical hospitality programs as well as industry professionals will find this book worthwhile.