Health Care USA PDF Download

Author: Harry A. Sultz
Publisher: Aspen Publishers
ISBN: 9780834209558
Category :
Languages : en
Pages :

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Author: Harry A. Sultz
Publisher:
ISBN: 9780834216525
Category : Business & Economics
Languages : en
Pages : 76

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Author: Leiyu Shi
Publisher:
ISBN:
Category : Medical care
Languages : en
Pages : 107

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Author: Reba Haley
Publisher:
ISBN: 9780964659476
Category :
Languages : en
Pages : 178

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Customer Service Training for Healthcare Professionals Instructor Manual is a resource for instructors using the paperback Customer Service Training for Healthcare Professionals. The instruction manual is written in English and Spanish for students, interns, and employees that are entering the healthcare workforce. The program based learning provides independent learning, encourages brainstorming and team building approaches. The learning approach is based on adults and is student-centered that is interactive, relevant, and practical in the healthcare industry. Customer Service Training for Healthcare Professionals Instructor Manual is written for healthcare educators, teachers and vocational and, medical instructors that teach students and interns or provide in-service training to employees that work with patients in hospitals, clinics, medical centers, or long-term care facilities. According to the Bureau of Labor, Statistics healthcare is the largest employer in the United States, and employment of healthcare occupations is projected to grow 18 percent from 2018 to 2026, much faster than the average for all occupations, adding about 2.4 million new jobs.Employers in the healthcare field are looking for people with good interpersonal skills that can practice excellent customer service. Healthcare is a business and employers want people to provide the best care to their patients. Often time's healthcare professionals overlook patients as customers; however, patients differ from other customers, in that they don't want to be ill or, a customer. The physician's office or hospital experience can be scary and confusing for patients. Therefore, students and interns and employees as healthcare professionals will learn how to be culturally aware, how to improve customer service, how to demonstrate professional workplace behaviors, achieve patient satisfaction, display empathy and provide quality patient care.

Author: American Heart Association
Publisher:
ISBN: 9781616697693
Category : CPR (First aid)
Languages : en
Pages :

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Has companion: BLS basic life support provider manual.

Author:
Publisher:
ISBN: 9780834219649
Category : Managed care plans (Medical care)
Languages : en
Pages : 82

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Author: United States. Department of Health, Education, and Welfare. Vocational Rehabilitation Administration
Publisher:
ISBN:
Category :
Languages : en
Pages : 64

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Author: Jean Spencer Felton
Publisher:
ISBN:
Category : Medicine
Languages : en
Pages : 64

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Author: Nancy J. Niles
Publisher: Jones & Bartlett Publishers
ISBN: 1284034429
Category : Business & Economics
Languages : en
Pages : 443

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Book Description
Basics of the U.S. Health Care System, Second Edition provides students with a broad, fundamental introduction to the workings of the healthcare industry. Engaging and activities-oriented, the text offers an especially accessible overview of the major concepts of healthcare operations, the role of government, public and private financing, as well as ethical and legal issues. Each chapter features review exercises and Web resources that make studying this complex industry both enjoyable and easy. Students of various disciplines—including healthcare administration, business, nursing, public health, and others—will discover in Basics of the U.S. Health Care System, Second Edition a practical guide that prepares them for professional opportunities in this rapidly growing sector. The Second Edition has been updated substantially to reflect the passage and implementation of the health care reform act of 2010, as well as new information on information technology, Medicare, Medicaid, and much more. Basics of the U.S. Health Care System features: • A new chapter on the Patient Protection and Affordable Care Act of 2010 • A complete overview of basic concepts of the U.S. healthcare system • Student activities including crossword puzzles and vocabulary reviews in each chapter • Helpful case studies • PowerPoint slides, TestBank, and Instructor’s Manual for instructors • Online flashcards, crosswords, and an interactive glossary for students

Author:
Publisher:
ISBN:
Category : Health services administration
Languages : en
Pages : 0

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