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Author: James L. Bess Publisher: Routledge ISBN: 1135017336 Category : Education Languages : en Pages : 325
Book Description
Conflicts between faculty and administration have become particularly virulent and disruptive in recent years, as institutions have struggled to adapt to intensifying pressures for efficiency and accountability. Analyzing common sources of conflict and challenges on campus that impede attempts to address these conflicts, Bridging the Divide between Faculty and Administration provides a theory-driven and research-based approach for authentic discourse between faculty and administration. This important resource presents a wealth of strategies for improving communication in colleges and universities, ultimately enhancing organizational effectiveness and institutional performance. Special Features: End-of-chapter "Implications for Practice" provide practical tips and advice for faculty and administrators to use in their own contexts. Analysis of actual conflicts based on extensive interviews with administrators and faculty across a variety of college and university settings. Exploration of creative ways for faculty and administrators to work across differences in their belief systems and to address the underlying sources of conflict.
Author: James L. Bess Publisher: Routledge ISBN: 1135017336 Category : Education Languages : en Pages : 325
Book Description
Conflicts between faculty and administration have become particularly virulent and disruptive in recent years, as institutions have struggled to adapt to intensifying pressures for efficiency and accountability. Analyzing common sources of conflict and challenges on campus that impede attempts to address these conflicts, Bridging the Divide between Faculty and Administration provides a theory-driven and research-based approach for authentic discourse between faculty and administration. This important resource presents a wealth of strategies for improving communication in colleges and universities, ultimately enhancing organizational effectiveness and institutional performance. Special Features: End-of-chapter "Implications for Practice" provide practical tips and advice for faculty and administrators to use in their own contexts. Analysis of actual conflicts based on extensive interviews with administrators and faculty across a variety of college and university settings. Exploration of creative ways for faculty and administrators to work across differences in their belief systems and to address the underlying sources of conflict.
Author: Mario C. Martinez Publisher: Taylor & Francis ISBN: 1000980111 Category : Education Languages : en Pages : 142
Book Description
Service delivery is part and parcel of every higher education professional’s job, both to improve service to students and to each other as “internal customers”. Until now higher education professionals have had to rely, for their professional development, on books and training designed for the business sector. This book is the first to specifically address the needs of higher education professionals across a wide range of administrative functions within college and university environments. It is designed for administrative staff and management, ranging from professionals working in centralized functions such as student affairs and enrollment management to those working as advisors or in career centers, whether in community colleges, four-year institutions, or for-profit institutions.Each chapter applies customer service principles to scenarios that are relevant to higher education. The book begins by engaging the reader to define service and identify the external and internal customers who are recipients of that service. It then maps customer interactions into a series of steps and offers departments and individuals a tool to maximize the customer experience. Additional chapters address customer expectations, creating a service culture on your campus, and managerial influences on staff service delivery. Creating a Service Culture in Higher Education Administration is a complementary book to the online customer service and management training resources at softskillspros.com.
Author: Emma H. Gunther Publisher: Forgotten Books ISBN: 9781333556280 Category : Business & Economics Languages : en Pages : 22
Book Description
Excerpt from Instruction in Institution Administration Assisting, during the senior year, in the college residences andin the college laundry. Observation in typical institutions. About the Publisher Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works.
Author: Admiral William H. McRaven Publisher: Grand Central Publishing ISBN: 1455570230 Category : Self-Help Languages : en Pages : 144
Book Description
Based on a Navy SEAL's inspiring graduation speech, this #1 New York Times bestseller of powerful life lessons "should be read by every leader in America" (Wall Street Journal). If you want to change the world, start off by making your bed. On May 17, 2014, Admiral William H. McRaven addressed the graduating class of the University of Texas at Austin on their Commencement day. Taking inspiration from the university's slogan, "What starts here changes the world," he shared the ten principles he learned during Navy Seal training that helped him overcome challenges not only in his training and long Naval career, but also throughout his life; and he explained how anyone can use these basic lessons to change themselves-and the world-for the better. Admiral McRaven's original speech went viral with over 10 million views. Building on the core tenets laid out in his speech, McRaven now recounts tales from his own life and from those of people he encountered during his military service who dealt with hardship and made tough decisions with determination, compassion, honor, and courage. Told with great humility and optimism, this timeless book provides simple wisdom, practical advice, and words of encouragement that will inspire readers to achieve more, even in life's darkest moments. "Powerful." --USA Today "Full of captivating personal anecdotes from inside the national security vault." --Washington Post "Superb, smart, and succinct." --Forbes
Author: James L. Bess
Author: James L. Bess
Author: Mario C. Martinez
Author: Emma H. Gunther
Author: Emma H. Gunther
Author: Joseph Foresi
Author: United States. Office of Education
Author: 
Author: Admiral William H. McRaven
Author: 
Author: United States. Law Enforcement Education Program