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Author: Haseena Bader Al Katheeri Publisher: ISBN: Category : Dissertations, Academic Languages : en Pages : 0
Book Description
In the last few decades, globalization and government pressure has made various firms increasingly consider the practice of sustainability for sustained competitive advantage. Also, the concept of sustainability has consistently been acknowledged as attracting considerable attention in the hospitality industry. However, not all sustainability activities can be implemented due to their conflict with high service quality standards and practical interests that may affect profit. Therefore, in a highly competitive environment, some leading hospitality companies have made countless efforts to modify their existing processes and systems to be more environmentally friendly and to incorporate sustainable business practices into their company culture and structure. Furthermore, delivering quality customer service with the practice of sustainability has emerged as a strategic imperative, one that is increasingly tied to a firm's information technology resources and capabilities. The rise of technology has been seen as a proliferation of the economy, one that integrates people, process and information technologies (IT) together. However, the IT capabilities that organizations should develop to dynamically manage sustainability portfolios are not well-understood. This objective of this study is to investigate the impact of IT capabilities of the hospitality industry on organizational performance. It examines the impact of sustainability practices and service quality on the relationship between IT capabilities and organizational performance in particular. In addition, the study examines the moderating effect of top management support .A survey was conducted to collect data regarding the current status of IT capabilities, service quality and the sustainability practices among hospitality firms in the United Arab Emirates. A three-wave, time-lagged approach was employed with a sample of 507 hotels managers participated in the study using an online survey. Structural equation modelling was used to test the proposed model. IT capabilities were discovered to have a direct and indirect impact on organizational performance. In particular, this study found that sustainability practices and service quality have an indirect impact on the relationship between IT capabilities and organizational performance. Furthermore, the influence of IT capabilities on organizational performance is moderated by top management support. This study is useful to practitioners and policy makers in the hospitality industry who intend to improve their organizational performance. The hospitality business benefits from this study because it reveals the link between IT capabilities, sustainability practices, service quality, top management support ,and organizational performance which are the most relevant factors to it. Furthermore, the results can support management and policy makers inhospitality firms by identifying the barriers and benefits of these factors to take better decisions. This study makes valuable contribution to the existing literature since there are limited studies on the benefits of IT capabilities and sustainability practices in the hospitality industry in developing countries. The contribution of this study lies in the under-researched context by investigating the relationship between IT capabilities, sustainability practices, service quality top management support, and organizational success in an under-researched area. In this essence, this is the first empirical study to examine the indirect effect of sustainability practices and service quality on the relationship between IT capabilities and organizational performance which contributes to the tourism and hospitality industries in the context of UAE.
Author: Haseena Bader Al Katheeri Publisher: ISBN: Category : Dissertations, Academic Languages : en Pages : 0
Book Description
In the last few decades, globalization and government pressure has made various firms increasingly consider the practice of sustainability for sustained competitive advantage. Also, the concept of sustainability has consistently been acknowledged as attracting considerable attention in the hospitality industry. However, not all sustainability activities can be implemented due to their conflict with high service quality standards and practical interests that may affect profit. Therefore, in a highly competitive environment, some leading hospitality companies have made countless efforts to modify their existing processes and systems to be more environmentally friendly and to incorporate sustainable business practices into their company culture and structure. Furthermore, delivering quality customer service with the practice of sustainability has emerged as a strategic imperative, one that is increasingly tied to a firm's information technology resources and capabilities. The rise of technology has been seen as a proliferation of the economy, one that integrates people, process and information technologies (IT) together. However, the IT capabilities that organizations should develop to dynamically manage sustainability portfolios are not well-understood. This objective of this study is to investigate the impact of IT capabilities of the hospitality industry on organizational performance. It examines the impact of sustainability practices and service quality on the relationship between IT capabilities and organizational performance in particular. In addition, the study examines the moderating effect of top management support .A survey was conducted to collect data regarding the current status of IT capabilities, service quality and the sustainability practices among hospitality firms in the United Arab Emirates. A three-wave, time-lagged approach was employed with a sample of 507 hotels managers participated in the study using an online survey. Structural equation modelling was used to test the proposed model. IT capabilities were discovered to have a direct and indirect impact on organizational performance. In particular, this study found that sustainability practices and service quality have an indirect impact on the relationship between IT capabilities and organizational performance. Furthermore, the influence of IT capabilities on organizational performance is moderated by top management support. This study is useful to practitioners and policy makers in the hospitality industry who intend to improve their organizational performance. The hospitality business benefits from this study because it reveals the link between IT capabilities, sustainability practices, service quality, top management support ,and organizational performance which are the most relevant factors to it. Furthermore, the results can support management and policy makers inhospitality firms by identifying the barriers and benefits of these factors to take better decisions. This study makes valuable contribution to the existing literature since there are limited studies on the benefits of IT capabilities and sustainability practices in the hospitality industry in developing countries. The contribution of this study lies in the under-researched context by investigating the relationship between IT capabilities, sustainability practices, service quality top management support, and organizational success in an under-researched area. In this essence, this is the first empirical study to examine the indirect effect of sustainability practices and service quality on the relationship between IT capabilities and organizational performance which contributes to the tourism and hospitality industries in the context of UAE.
Author: Löser, Fabian Publisher: Universitätsverlag der TU Berlin ISBN: 3798327696 Category : Business & Economics Languages : en Pages : 292
Book Description
During the last three decades, information and communication technologies have fundamentally changed the way we work, live and communicate. The ubiquity of internet services, which become increasingly interactive and complex, together with enhanced connectivity, facilitated by innovative mobile devices, induces an ever-rising demand for computing, storage and data transmission capacities. Today, information systems (IS) constitute the backbone of the globalized economy and are indispensable for modern business and production processes. At the same time, environmental sustainability has evolved as the most pressing societal challenge of the 21st century, in particular due to the looming threats of climate change. By virtue of their global influence and reach, business companies significantly contribute to the creation of environmental problems, but owing to their organizational knowledge, capabilities and resources, they also have the capacity and ability to play a key role in shaping the path towards a more sustainable development. The companies leading the way have noticed that corporate sustainability is not necessarily a burden that negatively impacts their bottom line. If strategically managed, environmental product and process innovations can decrease operational costs, enhance corporate reputation, and differentiate from competitors. With regard to environmental sustainability, IS play a contradictory role: on the one hand, the manufacturing, operation and disposal of information technology (IT) infrastructure are responsible for serious environmental impacts: from the mining of conflict minerals to carbon dioxide emissions that equal those of the airline industry to enormous amounts of toxic e-waste. On the other hand, IS are perceived as key enablers of a "green" economy: environmental management systems and the reengineering of business processes can substantially reduce the environmental impacts of business organizations, while technological innovations provide opportunities to decrease the ecological footprint of end-user products and services. Many organizations have started to implement first environmental measures to decrease IT energy consumption and to reduce operational costs, mostly in an unstructured and uncoordinated manner though. Although Green IS practices feature a considerable potential to increase corporate environmentalism while creating promising business opportunities, the adoption of enterprise-wide cross-functional initiatives aimed at implementing Green IS has been rather slow. Economic uncertainties regarding the long-term effects of Green IS adoption and the lack of appropriate management frameworks have been identified as main inhibitors of an encompassing implementation of Green IS initiatives throughout the enterprise. In this context, this thesis addresses relevant research gaps, contributes to theory development in the evolving Green IS research discipline, develops practice-oriented management frameworks, and emphasizes the importance of following a strategic approach to leverage the competitive potential of Green IS. This cumulative thesis comprises an introduction that includes a literature review and a pre-study, four theory-based conceptual research articles, and two empirical studies, one of them building on qualitative, exploratory case study research whereas the other relies on quantitative data which has been analyzed with structural equation modeling. This thesis targets four specific research goals to advance theory-building in Green IS research and to promote the adoption of Green IS in practice. First, this thesis clarifies and defines the central terms and key concepts Green IT, Green IS, Green IS strategy, and Green IS practices drawing on a transdisciplinary research approach. Second, the most important challenges and inhibitors of Green IS adoption are identified and characterized. In particular, the lack of management frameworks, which encourage a holistic implementation that follows a strategic rationale, the complexity of strategic Green IS alignment, the multi-dimensional performance impacts of cross-functional initiatives and, above all, the uncertainty relating to the business case of Green IS practices, are identified as the most pressing challenges. Third, current actions of business firms to address these challenges are examined. Building on exploratory case study research, distinctive Green IS strategies are identified in managerial practice. Most notably, the empirical insights from quantitative survey research suggest a positive relationship between Green IS adoption and firm competitiveness, thus decreasing the economic uncertainty which inhibits the implementation of far-reaching environmental initiatives. Fourth, practice-oriented management frameworks are developed. The fine-grained Green IS strategy concept advises the formulation of strategies addressing the corporate, competitive, and functional management level. The proposed typology of four Green IS strategies illustrates distinct strategic options, from which executives can choose under consideration of their competitive targets and the firm-specific context. To allow for consistency of Green IS strategies, the presented alignment framework facilitates coherence with economic and environmental corporate goals. Furthermore, the actors, roles and responsibilities relevant to the alignment process are described. In addition, a management framework for the holistic adoption of Green IS, which specifies decisive management areas and distinguishes between three degrees of environmental impacts, is presented along with a comprehensive catalogue of Green IS implementation measures. As a consequence, this research offers both empirical insights and conceptual models to advance the adoption of Green IS initiatives, thus meeting the challenges of climate change and turning corporate sustainability into a business opportunity. Informationssysteme (IS) zeigen in Bezug auf ökologische Nachhaltigkeit gegensätzliche Eigenschaften. Einerseits verursachen die Herstellung, der Betrieb sowie die Entsorgung von Informationstechnologie (IT) – Infrastrukturen schwerwiegende negative Umweltauswirkungen: Vom Abbau von Konfliktmineralien über Kohlendioxidemissionen bis hin zu beträchtlichen Mengen giftigen Elektroschrotts. Andererseits werden IS als Schlüsseltechnologien für eine nachhaltige Wirtschaft gesehen. Umweltmanagementsysteme und die Umgestaltung von Geschäftsprozessen können den ökologischen Fußabdruck von Organisationen bedeutend verringern. Zudem eröffnen technologische Innovationen neuartige Möglichkeiten, die Umweltauswirkungen von Produkten und Dienstleistungen über den gesamten Lebenszyklus hinweg zu senken. Zahlreiche Organisationen haben damit begonnen, einzelne Green-IT-Maßnahmen zu implementieren um den Energieverbrauch und operative Kosten zu senken. Allerdings verfolgen die meisten Unternehmen hierbei keinen strukturierten oder strategischen Ansatz. Obwohl Green-IS-Initiativen beachtliche Potentiale zur Verbesserung der ökologischen Nachhaltigkeit von Organisationen bieten und gleichzeitig vielversprechende wirtschaftliche Chancen eröffnen, schreitet die Umsetzung von bereichsübergreifenden Green-IS-Maßnahmen in Unternehmen nur langsam voran. Ökonomische Unsicherheiten in Bezug auf die Rentabilität derartiger Maßnahmen sowie der Mangel an adäquaten Management-Frameworks werden in diesem Zusammenhang als zentrale Hinderungsgründe für eine strategische und ganzheitliche Umsetzung von Green-IS-Initiativen identifiziert. Diese Dissertation adressiert diese Hinderungsgründe, schafft Schlüsselkonzepte für den neuen Green-IS-Forschungszweig, entwickelt praxisorientierte Management-Frameworks und hebt die Bedeutung eines strategischen Ansatzes bei der Implementierung von Green IS hervor. Diese Forschungsarbeit offeriert empirische Einblicke wie auch konzeptionelle Modelle um die Umsetzung ganzheitlicher Green-IS-Initiativen in Organisationen voranzutreiben. Unternehmen haben somit die Chance, den Herausforderungen des Klimawandels verantwortungsvoll zu begegnen und gleichzeitig durch eine nachhaltige Unternehmensführung Wettbewerbsvorteile zu generieren.
Author: EUGENE OKYERE-KWAKYE Publisher: Lulu.com ISBN: 130080615X Category : Business & Economics Languages : en Pages : 66
Book Description
The book gives a highlight on the relationship between service quality and organisational performance using a Ghanaian hotel as a case study. It provides a preview on the essense of serving customers to meet or exceed customer's expectations.
Author: Ohoud Ali Shehail Publisher: ISBN: Category : Dissertations, Academic Languages : en Pages : 0
Book Description
This study aims to critically investigate the structural relationships between total quality management (QM), service innovation, and sustainability performance in the public service sector of the Emirate of Abu Dhabi in the United Arab Emirates (UAE).Design/methodology/approach: The study employed an online-survey-based data-collection method, distributing questionnaires to over 400 employees working in eight selected UAE public service sector organizations located in Abu Dhabi. The collected data were analyzed through structural equation modelling (SEM) to empirically examine whether TQM practices improve service innovation and, subsequently, sustainability performance in Abu Dhabi's public service sector. Findings: The findings suggests that TQM has a significant impact on service innovation and sustainability performance in Abu Dhabi's public service sector. Additionally, it was revealed that service innovation partially mediates the relationship between TQM and sustainability performance. Moreover, the findings of this study confirmed that the social and environmental dimensions are the most significant facets of the public sector's sustainability performance concerning TQM and service innovation, whereas the economic dimension was found to be insignificant. The public sector's prioritization of social and environmental sustainability performance over economic sustainability Practical implications: The public service sector's TQM practices and service innovation in the UAE have a profound impact on social and environmental sustainability as opposed to economic sustainability performance. Adopting five dimensions of TQM [following the Abu Dhabi Award for Excellence in Government Performance (ADAEP) model] across Abu Dhabi's public organizations will enable government departments to deliver innovative services to its beneficiaries. Originality: This study provides a substantial contribution by addressing the gaps in the literature. Very few studies have empirically investigated the possible association between TQM, service innovation, and sustainability performance in public sector organizations, particularly in developing countries such as the UAE, where the increasing use of TQM practices is still in its emerging stages, mainly targeting innovative service offerings and sustainable performance.
Author: Publisher: ISBN: Category : Languages : en Pages : 404
Book Description
In today’s economic environment, intense competition in the corporate world has prompted organizations to focus on creating and maintaining a sustainable competitive advantage (SCA). The purpose of this study is to explore the impact of enterprise information management capability (EIMC) on SCA. This study focuses on EIMC asAn essential organizational dynamic capability and empirically examines the relationship between EIMC and SCA, both directly and indirectly, via two mediators: knowledge management (KM) and total quality management (TQM).This study used the theory of dynamic capability (DC) as the theoretical framework. Four constructs (EIMC, KM, TQM, and SCA) were developed and nine research hypotheses were examined. A mixed methods research design was used to collect primary data. The data was collected from twelve (12) semi-structured interviews with twelve (12) decision-makers from different organizations in the UAE. In addition, an online cross-sectional survey produced 144 responses from middle-level managers in UAE organizations. The survey data was analyzed using a partial least squares (PLS) approach to structural equation modeling. The results of the PLS measurement model suggest that the items used to measure the constructs were valid and reliable, and the results of the structural equation model supported every one of the research hypotheses. Moreover, the qualitative interviews’ data also supported every one of the research hypotheses. Therefore, the study results suggest that EIMC impacts positively on organizations’ SCA, both directly and indirectly. The indirect relationship is mediated through KM and TQM, and is serially mediated via both KM and TQM. These findings are generally consistent with the extant literature and support the notion of direct and indirect relationships between EIMC and SCA. However, the literature to date has paid little attention to these relationships.This research contributes to the knowledge concerning EIMC, TQM, and KM by providing empirical evidence of their ability to create and sustain a competitive advantage. In short, if EIMC is properly developed, it helps organizations to achieve KM, TQM and thus gain and sustain competitive advantage. Understanding the direct and indirect impacts of EIMC on SCA can positively affect organizations’ performance. Further research has been recommended to further critique an investigate the proposed model, especially in non-UAE contexts, and to extend the model by examining other mediators between EIMC and SCA.
Author: Nicoline Wrisberg Publisher: Springer Science & Business Media ISBN: 9401004560 Category : Technology & Engineering Languages : en Pages : 279
Book Description
The aim of this book is to link demand and supply of environmental information in the field of Life Cycle Management. The book is based on the results of the CHAINET concerted action financed by EU-DGXII for the work period 1998-2000, and is intended to build bridges between the different scientific communities in the field of Life Cycle Management. A structured approach is followed, meaning that both demand and supply of environmental information are characterised, after which the two are linked.
Author: Sivika Saenyanupap Publisher: ISBN: Category : Hotelkeepers Languages : en Pages : 119
Book Description
This study explored the attitudes of hotel managers in Phuket, Thailand, in an attempt to identify whether their attitudes influence their utilization of environmental sustainability practices. Due to the increasing number of visitors to Phuket, Thailand, the consumption of natural resources has increased in the region, causing serious environmental problems. A sustainable way forward is needed for the tourism industry in the region in order to maintain quality of service while reducing environmental damage. The data analyzed in this study came from self-administered questionnaires that surveyed hotel managers in Phuket, Thailand, with a sample of 243 respondents. Research results revealed three dimensions of hotel manager attitude toward environmental sustainability practices, including operational management, social obligation, and sustainability strategy and policy. Furthermore, three constraints on the implementation of environmental management practices were identified: lack of support, perceived difficulty, and lack of demand. The attitudes of hotel managers regarding specific factors and barriers are also presented in this study. The results of this study show that hotel managers overall possess positive attitudes toward environmental sustainability practices. Finally, the findings reveal that hotel managers' attitudes toward sustainability practices depend on their social demographics, the type of hotel they operate, their degree of ownership of the hotel, whether or not their hotel was affected by the 2004 tsunami, and the year their hotel was built. The results of this study suggest that it is necessary for hotel managers to understand the importance of environmental sustainability practices because this understanding can help motivate them in implementing sustainability practices in their hotels. Furthermore, it can guide hotel managers when deciding which environmental policies are suitable for their hotels. Lastly, the study demonstrated that in order for hotels to become more sustainable, support is needed from government or hotel associations to provide education and training for the hotel managers.
Author: John T. Mentzer Publisher: SAGE ISBN: 9780761921110 Category : Business & Economics Languages : en Pages : 530
Book Description
This work presents a comprehensive model of supply chain management. Experienced executives from 20 companies clearly define supply chain management, identifying those factors that contribute to its effective implementation. They provide practical guidelines on how companies can manage supply chains, addressing the role of all the traditional business functions in supply chain management and suggest how the adoption of a supply chain management approach can affect business strategy and corporate performance.
Author: El Bachir Boukherouaa Publisher: International Monetary Fund ISBN: 1589063953 Category : Business & Economics Languages : en Pages : 35
Book Description
This paper discusses the impact of the rapid adoption of artificial intelligence (AI) and machine learning (ML) in the financial sector. It highlights the benefits these technologies bring in terms of financial deepening and efficiency, while raising concerns about its potential in widening the digital divide between advanced and developing economies. The paper advances the discussion on the impact of this technology by distilling and categorizing the unique risks that it could pose to the integrity and stability of the financial system, policy challenges, and potential regulatory approaches. The evolving nature of this technology and its application in finance means that the full extent of its strengths and weaknesses is yet to be fully understood. Given the risk of unexpected pitfalls, countries will need to strengthen prudential oversight.
Author: Haseena Bader Al Katheeri
Author: Haseena Bader Al Katheeri
Author: Löser, Fabian
Author: EUGENE OKYERE-KWAKYE
Author: Ohoud Ali Shehail
Author: Francoise Contreras
Author: 
Author: Nicoline Wrisberg
Author: Sivika Saenyanupap
Author: John T. Mentzer
Author: El Bachir Boukherouaa