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Author: Frank Eliason Publisher: John Wiley & Sons ISBN: 1118217225 Category : Business & Economics Languages : en Pages : 240
Book Description
A guide to refocusing your business on those who matter most: customers and employees. Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, it seems as if customer service is at an all time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your Service explains the importance of refocusing your business on your customers and your employees, and just how to do it. Explains how to create a culture of empowered employees who understand the value of a great customer experience Advises on the need to communicate that experience to their customers and potential customers Frank Eliason, recognized by BusinessWeek as the 'most famous customer service manager in the US, possibly in the world,' has built a reputation for helping large businesses improve the way they connect with customers and enhance their relationships At Your Service will appeal to leaders, managers, business owners, customer service professionals, and anyone who wants to learn how to add value to their organization.
Author: David Finkel Publisher: Macmillan + ORM ISBN: 0374710961 Category : History Languages : en Pages : 272
Book Description
Now a Major Motion Picture Directed by American Sniper Writer Jason Hall and Starring Miles Teller No journalist has reckoned with the psychology of war as intimately as David Finkel. In The Good Soldiers, his bestselling account from the front lines of Baghdad, Finkel embedded with the men of the 2-16 Infantry Battalion as they carried out the infamous “surge”. Now, in Thank You for Your Service, Finkel tells the true story of those men as they return home from the front-lines of Baghdad and struggle to reintegrate--both into their family lives and into American society at large. Finkel is with these veterans in their most intimate, painful, and hopeful moments as they try to recover, and in doing so, he creates an indelible, essential portrait of what life after war is like--not just for these soldiers, but for their wives, widows, children, and friends, and for the professionals who are truly trying, and to a great degree failing, to undo the damage that has been done. Thank You for Your Service is an act of understanding, and it offers a more complete picture than we have ever had of two essential questions: When we ask young men and women to go to war, what are we asking of them? And when they return, what are we thanking them for? “Finkel sketches a panoramic view of postwar life....A book that every American should read.” —Jake Tapper, Los Angeles Times Finalist for the National Book Critics Circle Award, the Los Angeles Times Book Prize, and the New York Public Library Helen Bernstein Award for Excellence in Journalism. One of Ten Favorite Books of 2013 by Michiko Kakutani (The New York Times), a Washington Post Top Ten Book of the Year, and a New York Times Book Review Notable Book of the Year
Author: Ron Kaufman Publisher: Up! Your Service ISBN: 9789810529598 Category : Business & Economics Languages : en Pages : 296
Book Description
Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.
Author: Aaron Y. Zelin Publisher: Columbia University Press ISBN: 0231550499 Category : Political Science Languages : en Pages : 277
Book Description
Tunisia became one of the largest sources of foreign fighters for the Islamic State—even though the country stands out as a democratic bright spot of the Arab uprisings and despite the fact that it had very little history of terrorist violence within its borders prior to 2011. In Your Sons Are at Your Service, Aaron Y. Zelin uncovers the longer history of Tunisian involvement in the jihadi movement and offers an in-depth examination of the reasons why so many Tunisians became drawn to jihadism following the 2011 revolution. Zelin highlights the longer-term causes that affected jihadi recruitment in Tunisia, including the prior history of Tunisians joining jihadi organizations and playing key roles in far-flung parts of the world over the past four decades. He contends that the jihadi group Ansar al-Sharia in Tunisia was able to take advantage of the universal prisoner amnesty, increased openness, and the lack of governmental policy toward it after the revolution. In turn, this provided space for greater recruitment and subsequent mobilization to fight abroad once the Tunisian government cracked down on the group in 2013. Zelin marshals cutting-edge empirical findings, extensive primary source research, and on-the-ground fieldwork, including a variety of documents in Arabic going as far back as the 1980s and interviews with Ansar al-Sharia members and Tunisian fighters returning from Syria. The first book on the history of the Tunisian jihadi movement, Your Sons Are at Your Service is a meticulously researched account that challenges simplified views of jihadism’s appeal and success.
Author: Gaurav Nayyar Publisher: World Bank Publications ISBN: 1464817103 Category : Business & Economics Languages : en Pages : 364
Book Description
Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.
Author: Frank Eliason Publisher: John Wiley & Sons ISBN: 1118282310 Category : Business & Economics Languages : en Pages : 240
Book Description
A guide to refocusing your business on those who matter most: customers and employees. Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, it seems as if customer service is at an all time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your Service explains the importance of refocusing your business on your customers and your employees, and just how to do it. Explains how to create a culture of empowered employees who understand the value of a great customer experience Advises on the need to communicate that experience to their customers and potential customers Frank Eliason, recognized by BusinessWeek as the 'most famous customer service manager in the US, possibly in the world,' has built a reputation for helping large businesses improve the way they connect with customers and enhance their relationships At Your Service will appeal to leaders, managers, business owners, customer service professionals, and anyone who wants to learn how to add value to their organization.
Author: Jen Malone Publisher: Simon and Schuster ISBN: 1481402846 Category : Juvenile Fiction Languages : en Pages : 195
Book Description
Chloe loves working as a junior concierge at an exclusive NYC hotel—but when three royal kids come to stay, her hospitality is put to the ultimate test! Chloe Turner has pretty much the BEST life. She gets to live in the super fancy Hotel St. Michele. New York City is her hometown. And her dad, Mitchell Turner, concierge extraordinaire, is teaching her all the secrets of the business so she can follow in his footsteps. After helping him out with a particularly difficult kid client, Chloe is appointed the official junior concierge, tending to the hotel’s smallest, though sometimes most demanding, guests. Her new position comes with tons of perks like cupcake parties, backstage passes to concerts, and even private fittings with the hippest clothing designers. But Chloe hasn’t faced her toughest challenge yet. When three young royals (including a real-life PRINCE!) come to stay, Chloe’s determined to prove once and for all just how good she is at her job. Except the trip is a total disaster—especially when the youngest royal disappears. Now it’s up to Chloe to save the day. Can she find the missing princess before it becomes international news?
Author: Sandra Antonelli Publisher: Sandra Barletta ISBN: 9780646800769 Category : Languages : en Pages : 344
Book Description
A butler. A spy. A toilet brush. A romantic suspense cosy spy-thriller-mystery with a dash of grittiness and humour. It's Charade meets Remains of the Day. If Major Kitt can't protect Mae, he'll lose the best butler-and scrambled eggs-a spy ever loved.
Author: Jonathan B. Rosenberg Publisher: Manning Publications ISBN: 9781935182528 Category : Computers Languages : en Pages : 247
Book Description
A guide to cloud computing covers such topics as building scalable applications, migrating existing IT to the cloud, and cloud data security.
Author: Vanessa Keel Publisher: Spork ISBN: 9781950169207 Category : Juvenile Fiction Languages : en Pages : 32
Book Description
When disaster strikes at Boomer's Service Dog Graduation Day, he sets off to find a family on his own. Catastrophe after calamity leave him feeling hopeless until a furry feline changes his fate forever. Boomer discovers friendship, his happily-ever-after home, and his special purpose in life.
Author: Frank Eliason
Author: David Finkel
Author: Ron Kaufman
Author: Aaron Y. Zelin
Author: Gaurav Nayyar
Author: Frank Eliason
Author: Jen Malone
Author: Sandra Antonelli
Author: Jonathan B. Rosenberg
Author: Vanessa Keel
Author: Trish Stott