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Author: J. California Cooper Publisher: Anchor ISBN: 0307778622 Category : Fiction Languages : en Pages : 370
Book Description
With In Search Of Satisfaction, Cooper gracefully portrays men and women, some good and others wickedly twisted, caught in their individual thickets of want and need on a once-grand plantation. In Yoville, "a legal town-ship founded by the very rich for their own personal use," a freed slave named Josephus fathers two daughters, Ruth and Yinyang, by two different women. His desire to give Yinyang and himself money and opportunities oozes through the family like an elixir. In seeking the legacy left by their father, Ruth and Yinyang pull each other, their families, and their Yoville neighbors into a vortex of ever-powerful emotion.
Author: J. California Cooper Publisher: Anchor ISBN: 0307778622 Category : Fiction Languages : en Pages : 370
Book Description
With In Search Of Satisfaction, Cooper gracefully portrays men and women, some good and others wickedly twisted, caught in their individual thickets of want and need on a once-grand plantation. In Yoville, "a legal town-ship founded by the very rich for their own personal use," a freed slave named Josephus fathers two daughters, Ruth and Yinyang, by two different women. His desire to give Yinyang and himself money and opportunities oozes through the family like an elixir. In seeking the legacy left by their father, Ruth and Yinyang pull each other, their families, and their Yoville neighbors into a vortex of ever-powerful emotion.
Author: Gregory Berns Publisher: Macmillan ISBN: 0805081313 Category : Psychology Languages : en Pages : 308
Book Description
Draws on such fields as neuoscience, economics, and evolutionary psychology to address the question of how to find a more satisfying way to live, arguing that the key to satisfaction lies in the complexity and challenge in one's life.
Author: Chris Denove Publisher: Penguin ISBN: 9781591841647 Category : Business & Economics Languages : en Pages : 292
Book Description
The ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company's senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research data?and insights previously available only to the firm's clients. This is the first book that really explains how great companies like Lexus, UPS, JetBlue, and Enterprise Rent-A-Car get it right, delivering consistently high customer satisfaction and translating it into profitable growth. It will teach you, for instance, how to: -Understand the financial link between satisfaction and profits -Turn customers who are simply ?satisfied? into vocal advocates - Empower frontline employees to do the right thing - Use problem resolution as an opportunity to make new fans Satisfaction offers advice for companies large or small, for product manufacturers, service providers, and retailers alike. It delivers not just a stockpile of customer research, but a road map to developing specific policies and processes. It also tells fascinating stories of companies that don't just talk the talk, but walk the walk every day—and of other companies that ignored the voice of the customer, with dire consequences.
Author: Nigel Hill Publisher: Routledge ISBN: 1351930044 Category : Business & Economics Languages : en Pages : 160
Book Description
Customer satisfaction and loyalty are key differentiators between the better and poorer performing businesses in most markets. Satisfaction drives loyalty and loyalty drives business performance. This new edition of How to Measure Customer Satisfaction takes readers step-by-step through designing and implementing a CSM survey, highlighting blunders that are commonly made and explaining how to make sure that the measures produced are accurate and credible. It also covers ways of gaining understanding and ownership of the CSM programme throughout the organization and clarifies the business case for customer satisfaction. If you are committed to the future of your company, the ability to measure what your customers think of you is essential - and so is this book!
Author: David H. McKinley Publisher: Thomas Nelson ISBN: 1418525839 Category : Religion Languages : en Pages : 176
Book Description
We live in constant search mode looking for purpose and meaning, trying to find something, anything, that might satisfy the deep longings of our heart. Yet this search is nothing new. Even the wisest man who ever lived struggled with these same issues finding that everything in life was meaningless, a "chasing after the wind." Follow Solomon's search through a fascinating study of Ecclesiastes as in the depths of his despair he discovers that only the God who made the sun can offer real and lasting results under it. Satisfaction guaranteed.
Author: Peter Hernon Publisher: American Library Association ISBN: 9780838907894 Category : Business & Economics Languages : en Pages : 204
Book Description
Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied customers and bring those that have strayed back into the library, here are proven tools to assess needs and improve service.
Author: Craig Cochran Publisher: Paton Professional ISBN: 0971323143 Category : Business & Economics Languages : en Pages : 121
Book Description
Customer satisfaction is the single most important issue affecting organizational survival. Despite this fact, most companies have no clue what their customers really think. They operate in a state of ignorant bliss, believing that if their customers were anything less than 100-percent satisfied they'd hear about it. Then they are shocked when their customer base erodes and their existence is threatened. The key to competitive advantage is proactively gauging customer perceptions and aggressively acting on the findings. The techniques for doing this don't have to be difficult, they just have to be timely and effective. This book explores a range of practical techniques for probing your customers' true level of satisfaction. Tools and specific instructions for use are described in detail, enabling the organization to get started immediately. The tools range from very basic to highly sophisticated, providing a path for organizations to follow as they progressively become more familiar with the unique drivers of customer satisfaction. This is the perfect reference for organizations that want to continually improve and outpace their competition. Contents What is Customer Satisfaction? Call Reports Field Reports Comment Cards Complaint Systems Quantitative Customer Surveys In Conclusion
Author: J. California Cooper
Author: J. California Cooper
Author: Gregory Berns
Author: Chris Denove
Author: ROSHAN. ALI
Author: Nigel Hill
Author: David H. McKinley
Author: Tammy Smith
Author: Randy Pope
Author: Peter Hernon
Author: Craig Cochran