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Author: United States. Congress. House. Committee on Homeland Security. Subcommittee on Economic Security, Infrastructure Protection, and Cybersecurity Publisher: ISBN: Category : Airline passenger security screening Languages : en Pages : 96
Author: United States. Congress. House. Committee on Homeland Security. Subcommittee on Economic Security, Infrastructure Protection, and Cybersecurity Publisher: ISBN: Category : Airline passenger security screening Languages : en Pages : 96
Author: Greg J. Bamber Publisher: Cornell University Press ISBN: 0801457092 Category : Business & Economics Languages : en Pages : 237
Book Description
"And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to often-enraged passengers why flying has become such a miserable experience."—New York Times, December 22, 2007When both an industry's workers and its customers report high and rising frustration with the way they are being treated, something is fundamentally wrong. In response to these conditions, many of the world's airlines have made ever-deeper cuts in services and their workforces. Is it too much to expect airlines, or any other enterprise, to provide a fair return to investors, high-quality reliable service to their customers, and good jobs for their employees?Measured against these three expectations, the airline industry is failing. In the first five years of the twenty-first century alone, U.S. airlines lost a total of $30 billion while shedding 100,000 jobs, forcing the remaining workers to give up over $15 billion in wages and benefits. Combined with plummeting employee morale, shortages of air traffic controllers, and increased congestion and flight delays, a total collapse of the industry may be coming. Is this state of affairs inevitable? Or is it possible to design a more sustainable, less volatile industry that better balances the objectives of customers, investors, employees, and the wider society? Does deregulation imply total abrogation of government's responsibility to oversee an industry showing the clear signs of deterioration and increasing risk of a pending crisis?Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore such questions in a well-informed and engaging way, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental Airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service, labor relations policies that avoid long drawn-out conflicts in negotiating new agreements, and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles.
Author: United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation Publisher: ISBN: Category : Political Science Languages : en Pages : 236
Author: Douglas Lovelace Publisher: Oxford University Press ISBN: 0199748624 Category : Law Languages : en Pages :
Book Description
Although each main-set volume of Terrorism: 1st Series contains its own volume-specific index, this comprehensive Index places all the Index info from the last fifty main-set volumes into one index volume. Furthermore, the volume-specific indexes are only subject indexes, whereas five different indexes appear within this one comprehensive index: the subject index, an index organized according to the title of the document, an index based on the name of the document's author, an index correlated to the document's year, and a subject-by-year index. This one all-encompassing Index thus provides users with multiple ways to conduct research into four years' worth of Terrorism: 1st Series volumes.
Author: United States. Congress. House. Committee on Homeland Security. Subcommittee on Economic Security, Infrastructure Protection, and Cybersecurity
Author: United States. Congress. House. Committee on Homeland Security. Subcommittee on Economic Security, Infrastructure Protection, and Cybersecurity
Author: Greg J. Bamber
Author: United States. Congress. House. Select Committee on Homeland Security
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Author: United States. Congress. House. Committee on Transportation and Infrastructure. Subcommittee on Aviation
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Author: Douglas Lovelace
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