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Author: Petter Ogland Publisher: ISBN: 9781365362347 Category : Languages : en Pages : 238
Book Description
This book is based on a four-year study in a public sector organisation that starts by observing the nature of a "fake quality" culture, and then investigates the organisational methods of misrepresenting Lean ISO 9001 as a possibility for bootstrapping proper Lean ISO 9001. Contrary to common beliefs about how an anti-quality culture can never function as a basis for real Lean and real ISO 9001, the assumption in this book is that even the most dysfunctional organisation must be doing something right, so the quest is to identify seeds of opportunity and use this as a basis for cultivation.
Author: Petter Ogland Publisher: ISBN: 9781365362347 Category : Languages : en Pages : 238
Book Description
This book is based on a four-year study in a public sector organisation that starts by observing the nature of a "fake quality" culture, and then investigates the organisational methods of misrepresenting Lean ISO 9001 as a possibility for bootstrapping proper Lean ISO 9001. Contrary to common beliefs about how an anti-quality culture can never function as a basis for real Lean and real ISO 9001, the assumption in this book is that even the most dysfunctional organisation must be doing something right, so the quest is to identify seeds of opportunity and use this as a basis for cultivation.
Author: Douglas Meyer Publisher: CRC Press ISBN: 0429650531 Category : Business & Economics Languages : en Pages : 98
Book Description
ISO 9000 is a comprehensive set of international standards for quality management and quality assurance. These standards ensure that companies effectively document all aspects of their quality management to show transparency and efficiency within all processes. They are not industry specific and pertain to organizations of any size. Continuous improvement is a key facet of the ISO 9001 standard (the particular standard that specifies requirements for a quality management system), but it does not explain how to implement or maintain this improvement. Lean production methodologies surely provide this crucial and tactical information. Adding Lean production methodologies to quality management systems effectively focuses these improvement activities. In the long run, it will save companies much time and money. This book, written in the novel format, discusses the symbiotic relationship between ISO 9001 and Lean as both can be seamlessly integrated. It shows how Lean provides the process improvements that are required by the ISO 9001 quality management system – Lean is crucial for identifying and removing waste from your processes, which ultimately creates greater customer value. In addition, the book shows the crucial financial benefits of this integration. This novel clearly illustrates that these two systems can function effectively is one understands the complex balance of standardization and change. ISO 9001 is clearly controlled and audited while Lean is often empowering, less meticulously audited, and rarely controlled. While presenting interesting characters and interactions, this fictional story embeds real-life manufacturing speak with a message of the importance of successful synergy between Lean practitioners, production leaders, and quality departments.
Author: Milton P. Dentch Publisher: Quality Press ISBN: 0873899385 Category : Business & Economics Languages : en Pages : 109
Book Description
The handbook is structured to guide organizations new to ISO 9001 through the process necessary to connect their current practices to the requirements of ISO 9001:2015. For organizations already certified to ISO 9001, it advises how to use your upgrade to ISO 9001:2015 as an opportunity to rebuild your QMS into a helpful asset in managing your business.
Author: John F. Graham Publisher: Quality Press ISBN: 1953079245 Category : Business & Economics Languages : en Pages : 49
Book Description
The standard tells you what to implement; this book focuses on how and why. Many organizations implement ISO 9001 and see only mild improvements. This book is a collection of concepts that can assist you in implementing a very successful ISO 9001 quality management system. Its concepts go beyond the basic implementation steps so widely available in the marketplace, instead helping you to use the ISO 9001 standard as a tool for organizational growth and success. Instead of being organized sequentially by the standard's clauses, it is split into three sections that outline how to go about satisfying the standard's requirements: Organize, Scrutinize, and Optimize. Each of these chapters includes sporadic WHAT TO DO action items to transform theory into practice. This book is intended for anyone leading the ISO 9001 implementation effort, including quality managers, management reps, executives, and consultants. It is to be used in addition to ISO 9001 training courses, packages, and consulting assistance. Read this book while you are simultaneously attending ISO 9001 courses, going through purchased how to” packages, or working with a consultant. Review it again as your implementation nears certification. Reread the later sections of the book after certification is achieved.
Author: Tom Taormina Publisher: Prentice Hall ISBN: Category : Business & Economics Languages : en Pages : 360
Book Description
ISO 9001:2000: A start-to-finish implementation guide to the newly updated ISO standard from two of the world's leading quality practitioners! -- The realist's guide to ISO 9001:2000 -- internal audits, choosing registrars, ensuring customer focus, measuring results, and much more. -- Dell's Asset Recovery Business (ARB): A start-to-finish ISO 9001 case study, from the insiders who made it happen! -- Moving ISO 9001 from "cost center" to "profit center"! To maintain their ISO 9001 certifications, organizations worldwide must upgrade to the brand-new ISO 9001:2000 standard. In this book, two of the world's leading quality practitioners present the most realistic, business-focused guide to ISO 9001:2000 implementation. The book's focus isn't on mere "conformance: " it shows companies how ISO 9001:2000 can support their key strategic initiatives -- and how to move ISO 9001:2000 from "cost center" to "profit center." Tom Taormina and Keith Brewer cover every aspect of ISO 9001:2000, including the new process model; the latest and most effective internal auditing techniques; how to select a registrar; how to reflect the new standard's requirements for customer focus and management involvement; and much more. In a start-to-finish ISO 9001 case study, the authors show how Dell's Asset Recovery Business (ARB) has gone beyond mere "compliance, " leveraging ISO 9001:2000 standards to build a fully integrated business management system that uses continuous improvement models to drive operational excellence and profitability.
Author: Bert Teeuwen Publisher: CRC Press ISBN: 1439884021 Category : Business & Economics Languages : en Pages : 281
Book Description
Packed with international case examples and clearly delineating principles as they apply to public sector organizations, Lean for the Public Sector: The Pursuit of Perfection in Government Services demonstrates that Lean in the public sector is neither rocket science nor a typical profit-driven improvement program. The book begins with coverage of the basic philosophy of Lean before detailing specific methods for improving processes in the public sector. It addresses concerns specific to the public sector environment and considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The author provides a clear explanation of methods such as 5S, kaizen, standardization techniques, and Value Stream Mapping shaped to Lean Government. His approach provides a reality-based view of value-added services and waste in the public sector. Written specifically to address the application of Lean practices in government and the public sector, this how-to workbook gives you the wherewithal to combat the 'We don’t make widgets' mentality. Providing the tools to manage the entire Lean transformation process, the book helps you immediately integrate the Lean way of thinking and its tools into your improvement program.
Author: John Guderian Publisher: Society of Manufacturing Engineers ISBN: 087263857X Category : Fiction Languages : en Pages : 338
Book Description
In the year 7278, Lean and ISO 9001 are still being utilized by cut-throat competitors in distant galaxies. Their divergent approaches will determine their success or failure, life or death. Those involved with implementing, maintaining, or improving quality management systems will find this novel useful towards understanding ISO 9001 and lean methodology.
Author: Zoe Radnor Publisher: ISBN: 9780415536448 Category : Business & Economics Languages : en Pages : 168
Book Description
Public Sector organizations have experienced a rise in the use of business process improvement methodologies including Lean, Six Sigma, and their counterparts. The evidence of their implementation includes Health, Central Government, Local Government, Police and Fire Service organizations within the UK, Europe, Australia, and the US. The drivers for introducing business process improvement methodologies include government agendas, struggle with performance indicators, introduction of new leadership or technology, threat of competition, demand for increased efficiency and the need for service expansion with limited resources. The level of interest in Lean in Public Services is high as it is seen as a ‘solution’ to many of the performance, efficiency, and economic agendas currently prominent in the public sector. This book brings together a consolidated view supported through literature and empirical evidence on the why, what, how, and where of Lean in Public Services. It provides a history of Lean (and associated techniques within Public Services), presenting the tools used and outlining the success factors and barriers to implementing Lean in Public Services. As well as presenting a framework for researchers and policy makers to implement Lean improvement methodologies, the volume draws on a range of literature and raises questions on the applicability of a methodology originally developed for a private manufacturing context.
Author: John Baranzelli Publisher: ISBN: 9780873897792 Category : Administrative agencies Languages : en Pages : 0
Book Description
transitioning to ISO 9001:2008 in July 2009. Its registration encompasses all processes involved in the planning, design, and construction of road and bridge improvements, maintenance of existing roads and bridges, and administrative oversight in the central administrative office and District Six in Springfield, IL. John Baranzelli, ISO quality assurance officer for IDOT, tells how the organization did it and continues to do it." "This book is a must-read for managers of public and private sector organizations alike who wish to learn more about the correct application of the ISO 9001 standard. While written through the lens of a transportation agency, the principles and techniques discussed can be employed in any organization. The pillars of the book are the eight quality management principles of the ISO 9000:2005 standard, and the major requirements of the ISO 9001 standard are explained within the context of these quality management principles." --Book Jacket.
Author: Petter Ogland
Author: Petter Ogland
Author: Douglas Meyer
Author: Milton P. Dentch
Author: John F. Graham
Author: Tom Taormina
Author: Bert Teeuwen
Author: Mike Micklewright
Author: John Guderian
Author: Zoe Radnor
Author: John Baranzelli