Author: Enda M. Larkin
Publisher: How to Books
ISBN: 9781845283469
Category : Hotel management
Languages : en
Pages : 0

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Hotels.

Author: Mark Lloyd
Publisher: How to Books
ISBN: 9781845282752
Category : Hospitality industry
Languages : en
Pages : 0

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Hospitality.

Author: Peter Venison
Publisher:
ISBN: 9780595367269
Category : Hotel management
Languages : en
Pages : 0

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Book Description
Twenty-two years ago, author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry, labeled a "must read" on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does. Holed up for several weeks in five star hotels while concluding a complicated business deal, Venison realized that the standards offered by the industry still fall short of perfection. As a result, he has put pen to paper to produce this handy catalogue of suggestions to hoteliers, based upon his considerable personal experience as a hotelier and perpetual hotel guest. 100 Tips for Hoteliers guides you from the inception of a hotel to its opening and operation, offering practical tips for each stage of the journey. It should prove equally useful to hotel school students as a checklist of what they can expect, and also to practicing hotel managers as a reminder of their responsibilities. Proceeds from the sale of 100 Tips for Hoteliers will be donated to the Duke of Edinburgh Cup charity.

Author: Micah Solomon
Publisher: SelectBooks, Inc.
ISBN: 159079379X
Category : Business & Economics
Languages : en
Pages : 191

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Book Description
Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”

Author: Vincent Starrett
Publisher: National Geographic Books
ISBN: 1613161883
Category : Fiction
Languages : en
Pages : 0

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Book Description
In a grand Chicago hotel, a mysterious death sets a puzzling whodunnit in motion When a New York banker is discovered dead from an apparent morphine overdose in a Chicago hotel, the circumstances surrounding his untimely end are suspicious to say the least. The dead man had switched rooms the night before with a stranger he met and drank with in the hotel bar. And before that, he’d registered under a fake name at the hotel, told his drinking companion a fake story about his visit to the Windy City, and seemingly made no effort to contact the actress, performing in a local show, to whom he was married. All of which is more than enough to raise eyebrows among those who discovered the body. Enter theatre critic and amateur sleuth Riley Blackwood, a friend of the hotel’s owner, who endeavors to untangle this puzzling tale as discreetly as possible. But when another detective working the case, whose patron is unknown, is thrown from a yacht deck during a party by an equally unknown assailant, the investigation makes a splash among Chicago society. And then several of the possible suspects skip town, leaving Blackwood struggling to determine their guilt or innocence—and their whereabouts. Reissued for the first time in over eighty years, The Great Hotel Murder is a devilishly complex whodunnit with a classical aristocratic setting, sure to please Golden Age mystery fans of all stripes. In 1935, the story was adapted for a film of the same name.

Author: Sharon L. Fullen
Publisher: Atlantic Publishing Company
ISBN: 1620230801
Category : Business & Economics
Languages : en
Pages : 241

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Author: Fleur Bradley
Publisher: Penguin
ISBN: 0593202910
Category : Juvenile Fiction
Languages : en
Pages : 337

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Book Description
Hunting ghosts and solving the case before checkout? All in a weekend's work. Read the novel that New York Times bestselling author, Chris Grabenstein calls, "My kind of mystery!" When JJ Jacobson convinced his mom to accept a surprise invitation to an all-expenses-paid weekend getaway at the illustrious Barclay Hotel, he never imagined that he'd find himself in the midst of a murder mystery. He thought he was in for a run-of-the-mill weekend ghost hunting at the most haunted spot in town, but when he arrives at the Barclay Hotel and his mother is blamed for the hotel owner's death, he realizes his weekend is going to be anything but ordinary. Now, with the help of his new friends, Penny and Emma, JJ has to track down a killer, clear his mother's name, and maybe even meet a ghost or two along the way.

Author: George Edward Stuart Whatley
Publisher:
ISBN:
Category : Hotels
Languages : en
Pages : 102

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Author: Stanley Turkel
Publisher: AuthorHouse
ISBN: 144900752X
Category : Biography & Autobiography
Languages : en
Pages : 390

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Book Description
During the thirty years prior to the Civil War, Americans built hotels larger and more ostentatious than any in the rest of the world. These hotels were inextricably intertwined with American culture and customs but were accessible to average citizens. As Jefferson Williamson wrote in "The American Hotel" ( Knopf 1930), hotels were perhaps "the most distinctively American of all our institutions for they were nourished and brought to flower solely in American soil and borrowed practically nothing from abroad". Development of hotels was stimulated by the confluence of travel, tourism and transportation. In 1869, the transcontinental railroad engendered hotels by Henry Flagler, Fred Harvey, George Pullman and Henry Plant. The Lincoln Highway and the Interstate Highway System triggered hotel development by Carl Fisher, Ellsworth Statler, Kemmons Wilson and Howard Johnson. The airplane stimulated Juan Trippe, John Bowman, Conrad Hilton, Ernest Henderson, A.M. Sonnabend and John Hammons.. My research into the lives of these great hoteliers reveals that none of them grew up in the hospitality business but became successful through their intense on-the- job experiences. My investigation has uncovered remarkable and startling true stories about these pioneers, some of whom are well-known and others who are lost in the dustbin of history.

Author: A. K. Sandoval-Strausz
Publisher:
ISBN: 9780300142020
Category : Business & Economics
Languages : en
Pages : 375

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Book Description
When George Washington embarked on his presidential tours of 1789-91, the rudimentary inns and taverns of the day suddenly seemed dismally inadequate. But within a decade, Americans had built the first hotels--large and elegant structures that boasted private bedchambers and grand public ballrooms. This book recounts the enthralling history of the hotel in America--a saga in which politicians and prostitutes, tourists and tramps, conventioneers and confidence men, celebrities and salesmen all rub elbows. Hotel explores why the hotel was invented, how its architecture developed, and the many ways it influenced the course of United States history. The volume also presents a beautiful collection of more than 120 illustrations, many in full color, of hotel life in every era. Hotel explores these topics and more: · What it was like to sleep, eat, and socialize at a hotel in the mid-1800s · How hotelkeepers dealt with the illicit activities of adulterers, thieves, and violent guests · The stories behind America’s greatest hotels, including the Waldorf-Astoria, the Plaza, the Willard, the Blackstone, and the Fairmont · Why Confederate spies plotted to burn down thirteen hotels in New York City during the Civil War · How the development of steamboats and locomotives helped create a nationwide network of hotels · How hotels became architectural models for apartment buildings · The pivotal role of hotels in the civil rights movement