Author: Joanie Ogg
Publisher:
ISBN:
Category :
Languages : en
Pages : 182
Book Description
Empowering Individuals to Start and Succeed as a Home Based Travel Agent for over 25 years! A comprehensive workbook to compliment the Independent Study Guide. This workbook will speed you on your way to opening your own Home-Based Travel Business by helping you discover your opportunities and focusing on developing them. The workbook concentrates on the key areas needed to get through the maze of information and confusion encountered when first starting out. Broken into three separate sections, the workbook first deals with the key concepts in the study course. Over 100 concepts are explored, as they relate to your business plans. This will help you focus on the most important information in the course, as it pertains to you. While the "How to Start a Home Based Travel Agency" is a must read, the workbook continues your critical thinking and education before you begin your journey. "There is so much to learn as an entrepreneur in the travel industry. It's not just about booking travel. It's also about launching your own business and setting it up for success. That is why "How to Start a Home Based Travel Agency" is such a critical resource for those new to the industry, or making a move to an independent contractor status. It is filled with practical tips and real-world advice that can be applied immediately. We value this textbook so highly that we include it in our entry level program curriculum, the TRIPKit." - Guida Botelho, CTIE - Director of Education for The Travel Institute About the Authors: The Ogg Family has a cumulative tenure in the travel industry of over 100-years. Their experience and understanding of the Home Based Travel Agency opportunity, combined with their enthusiastic entrepreneurial spirit, make this title a must read for those looking to either start a home based travel business or to further their success as a Travel Professional. To Access More Tools to help you get started as a HomeBased Travel Agent, visit www.HomeBasedTravelAgent.com.
How to Start a Home Based Travel Agency
Author: Joanie Ogg
Publisher:
ISBN:
Category :
Languages : en
Pages : 182
Book Description
Empowering Individuals to Start and Succeed as a Home Based Travel Agent for over 25 years! A comprehensive workbook to compliment the Independent Study Guide. This workbook will speed you on your way to opening your own Home-Based Travel Business by helping you discover your opportunities and focusing on developing them. The workbook concentrates on the key areas needed to get through the maze of information and confusion encountered when first starting out. Broken into three separate sections, the workbook first deals with the key concepts in the study course. Over 100 concepts are explored, as they relate to your business plans. This will help you focus on the most important information in the course, as it pertains to you. While the "How to Start a Home Based Travel Agency" is a must read, the workbook continues your critical thinking and education before you begin your journey. "There is so much to learn as an entrepreneur in the travel industry. It's not just about booking travel. It's also about launching your own business and setting it up for success. That is why "How to Start a Home Based Travel Agency" is such a critical resource for those new to the industry, or making a move to an independent contractor status. It is filled with practical tips and real-world advice that can be applied immediately. We value this textbook so highly that we include it in our entry level program curriculum, the TRIPKit." - Guida Botelho, CTIE - Director of Education for The Travel Institute About the Authors: The Ogg Family has a cumulative tenure in the travel industry of over 100-years. Their experience and understanding of the Home Based Travel Agency opportunity, combined with their enthusiastic entrepreneurial spirit, make this title a must read for those looking to either start a home based travel business or to further their success as a Travel Professional. To Access More Tools to help you get started as a HomeBased Travel Agent, visit www.HomeBasedTravelAgent.com.
Publisher:
ISBN:
Category :
Languages : en
Pages : 182
Book Description
Empowering Individuals to Start and Succeed as a Home Based Travel Agent for over 25 years! A comprehensive workbook to compliment the Independent Study Guide. This workbook will speed you on your way to opening your own Home-Based Travel Business by helping you discover your opportunities and focusing on developing them. The workbook concentrates on the key areas needed to get through the maze of information and confusion encountered when first starting out. Broken into three separate sections, the workbook first deals with the key concepts in the study course. Over 100 concepts are explored, as they relate to your business plans. This will help you focus on the most important information in the course, as it pertains to you. While the "How to Start a Home Based Travel Agency" is a must read, the workbook continues your critical thinking and education before you begin your journey. "There is so much to learn as an entrepreneur in the travel industry. It's not just about booking travel. It's also about launching your own business and setting it up for success. That is why "How to Start a Home Based Travel Agency" is such a critical resource for those new to the industry, or making a move to an independent contractor status. It is filled with practical tips and real-world advice that can be applied immediately. We value this textbook so highly that we include it in our entry level program curriculum, the TRIPKit." - Guida Botelho, CTIE - Director of Education for The Travel Institute About the Authors: The Ogg Family has a cumulative tenure in the travel industry of over 100-years. Their experience and understanding of the Home Based Travel Agency opportunity, combined with their enthusiastic entrepreneurial spirit, make this title a must read for those looking to either start a home based travel business or to further their success as a Travel Professional. To Access More Tools to help you get started as a HomeBased Travel Agent, visit www.HomeBasedTravelAgent.com.
Travel Like a Millionaire Without Being One
Author: Sigrid Carter
Publisher: Trafford Publishing
ISBN: 1490784802
Category : Travel
Languages : en
Pages : 217
Book Description
Sigrid Carters life story is worthy of becoming a movie. This was true before she even turned thirty. As an adventurous girl in her twenties, she and three girlfriends from Germany trekked from Colorado to the Pacific coast of Panama, where the group of friends took a canoe into the ocean, got lost, and found themselves surrounded by sharks, just as bad weather set in. Somehow, they survived. The tide carried them to the shores of Columbia, where they spent time living with Indians. Further into their exciting adventure, they assisted biologists researching the Amazon rain forests. The chief of that US expedition later became Sigrids husband. A Peruvian filmmaker did, in fact, turn the ordeal into a television movie, but before the girls had the chance to see the movie, they were already in Chile, busy continuing the lives most of us can only imagine.
Publisher: Trafford Publishing
ISBN: 1490784802
Category : Travel
Languages : en
Pages : 217
Book Description
Sigrid Carters life story is worthy of becoming a movie. This was true before she even turned thirty. As an adventurous girl in her twenties, she and three girlfriends from Germany trekked from Colorado to the Pacific coast of Panama, where the group of friends took a canoe into the ocean, got lost, and found themselves surrounded by sharks, just as bad weather set in. Somehow, they survived. The tide carried them to the shores of Columbia, where they spent time living with Indians. Further into their exciting adventure, they assisted biologists researching the Amazon rain forests. The chief of that US expedition later became Sigrids husband. A Peruvian filmmaker did, in fact, turn the ordeal into a television movie, but before the girls had the chance to see the movie, they were already in Chile, busy continuing the lives most of us can only imagine.
Ask a Manager
Author: Alison Green
Publisher: Ballantine Books
ISBN: 0399181822
Category : Business & Economics
Languages : en
Pages : 306
Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Publisher: Ballantine Books
ISBN: 0399181822
Category : Business & Economics
Languages : en
Pages : 306
Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Rick Steves' Postcards from Europe
Author: Rick Steves
Publisher: Rick Steves
ISBN: 1598803611
Category : Travel
Languages : en
Pages : 285
Book Description
In Postcards from Europe, Rick Steves takes you on a private tour through the heart of Europe - introducing you to his local friends and sharing his favorite travel moments - from the Netherlands through Germany, Italy, and Switzerland, with a grand Parisian finale. Whether you're dreaming in an armchair, have packed, or are unpacking, Postcards from Europe will inspire a love of travel, of Europe, and of Europeans.
Publisher: Rick Steves
ISBN: 1598803611
Category : Travel
Languages : en
Pages : 285
Book Description
In Postcards from Europe, Rick Steves takes you on a private tour through the heart of Europe - introducing you to his local friends and sharing his favorite travel moments - from the Netherlands through Germany, Italy, and Switzerland, with a grand Parisian finale. Whether you're dreaming in an armchair, have packed, or are unpacking, Postcards from Europe will inspire a love of travel, of Europe, and of Europeans.
How to Start a Home Based Travel Agency
Author: Joanie Ogg
Publisher:
ISBN:
Category :
Languages : en
Pages : 296
Book Description
Empowering Individuals to Start and Succeed as a Home Based Travel Agent for over 25 years! "How to Start a Home Based Travel Agency" was the very first book written about this exploding business opportunity that has evolved in the travel industry over the past decades. First written in 1994, the book was considered on the fringe of the industry. Today, the book is distributed by the most professional and astute travel organizations in existence and is considered a must read for anyone looking to start a successful Travel Business. It is written with only one purpose; to help you start your Home-Based Travel Business with a minimum of outlay and maximum return for your investment of time and money. Nothing is left to the imagination as every detail of the start-up process is disclosed in great detail. Chapter Outline: Chapter 1: The Travel Industry, Opportunity of the 21st Century Chapter 2: A Brief History of Travel Retailing Chapter 3: Transition from Storefront to Home Based Travel Agencies Chapter 4: Evolution of the True Independent Contractor Chapter 5: Developing a Business Concept Chapter 6: Developing a Business Plan Chapter 7: Starting a Home-Based Travel Business Chapter 8: Setting up your Books Chapter 9: Your Home Office for the 21st Century Chapter 10: Your Home Office - Computer, Network and More Chapter 11: Selecting your Host Agency Chapter 12: Establishing your Agency Relationship with Suppliers Chapter 13: Travel Reservations and Reference Resources Chapter 14: Setting up your Supplier Files Chapter 15: Developing your Marketing Plan Chapter 16: Creating a Print and Digital Marketing Strategy Chapter 17: Using Direct Mail Chapter 18: Travel Advertising Chapter 19: Travel Promotion Chapter 20: Cold Calls, Canvasing and Telemarketing Chapter 21: Travel Marketing Techniques for the 21st Century Chapter 22: The Internet and the Travel industry Chapter 23: Organizing your Marketing Files Chapter 24: Developing your Knowledge and Skills Chapter 25: Legal Issues and Protecting your Business Chapter 26: Home Based Travel Agent Benefits Chapter 27: Tax Benefits for Home Based Travel Agents Chapter 28: Getting Connected to the Travel Industry Chapter 29: Travel Professional Community Chapter 30: Where do I go From Here? "There is so much to learn as an entrepreneur in the travel industry. It's not just about booking travel. It's also about launching your own business and setting it up for success. That is why "How to Start a Home Based Travel Agency" is such a critical resource for those new to the industry, or making a move to an independent contractor status. It is filled with practical tips and real-world advice that can be applied immediately. We value this textbook so highly that we include it in our entry level program curriculum, the TRIPKit." - Guida Botelho, CTIE - Director of Education for The Travel Institute About the Authors: The Ogg Family has a cumulative tenure in the travel industry of over 100-years. Their experience and understanding of the Home-Based Travel Agency opportunity, combined with their enthusiastic entrepreneurial spirit, make this title a must read for those looking to either start a home-based travel business or to further their success as a Travel Professional. To Access More Tools to help you get started as a Home Based Travel Agent, visit www.HomeBasedTravelAgent.com.
Publisher:
ISBN:
Category :
Languages : en
Pages : 296
Book Description
Empowering Individuals to Start and Succeed as a Home Based Travel Agent for over 25 years! "How to Start a Home Based Travel Agency" was the very first book written about this exploding business opportunity that has evolved in the travel industry over the past decades. First written in 1994, the book was considered on the fringe of the industry. Today, the book is distributed by the most professional and astute travel organizations in existence and is considered a must read for anyone looking to start a successful Travel Business. It is written with only one purpose; to help you start your Home-Based Travel Business with a minimum of outlay and maximum return for your investment of time and money. Nothing is left to the imagination as every detail of the start-up process is disclosed in great detail. Chapter Outline: Chapter 1: The Travel Industry, Opportunity of the 21st Century Chapter 2: A Brief History of Travel Retailing Chapter 3: Transition from Storefront to Home Based Travel Agencies Chapter 4: Evolution of the True Independent Contractor Chapter 5: Developing a Business Concept Chapter 6: Developing a Business Plan Chapter 7: Starting a Home-Based Travel Business Chapter 8: Setting up your Books Chapter 9: Your Home Office for the 21st Century Chapter 10: Your Home Office - Computer, Network and More Chapter 11: Selecting your Host Agency Chapter 12: Establishing your Agency Relationship with Suppliers Chapter 13: Travel Reservations and Reference Resources Chapter 14: Setting up your Supplier Files Chapter 15: Developing your Marketing Plan Chapter 16: Creating a Print and Digital Marketing Strategy Chapter 17: Using Direct Mail Chapter 18: Travel Advertising Chapter 19: Travel Promotion Chapter 20: Cold Calls, Canvasing and Telemarketing Chapter 21: Travel Marketing Techniques for the 21st Century Chapter 22: The Internet and the Travel industry Chapter 23: Organizing your Marketing Files Chapter 24: Developing your Knowledge and Skills Chapter 25: Legal Issues and Protecting your Business Chapter 26: Home Based Travel Agent Benefits Chapter 27: Tax Benefits for Home Based Travel Agents Chapter 28: Getting Connected to the Travel Industry Chapter 29: Travel Professional Community Chapter 30: Where do I go From Here? "There is so much to learn as an entrepreneur in the travel industry. It's not just about booking travel. It's also about launching your own business and setting it up for success. That is why "How to Start a Home Based Travel Agency" is such a critical resource for those new to the industry, or making a move to an independent contractor status. It is filled with practical tips and real-world advice that can be applied immediately. We value this textbook so highly that we include it in our entry level program curriculum, the TRIPKit." - Guida Botelho, CTIE - Director of Education for The Travel Institute About the Authors: The Ogg Family has a cumulative tenure in the travel industry of over 100-years. Their experience and understanding of the Home-Based Travel Agency opportunity, combined with their enthusiastic entrepreneurial spirit, make this title a must read for those looking to either start a home-based travel business or to further their success as a Travel Professional. To Access More Tools to help you get started as a Home Based Travel Agent, visit www.HomeBasedTravelAgent.com.
Home-based Travel Agent
Author: Kelly Monaghan
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 404
Book Description
The $300 billion travel market offers unparalleled opportunities to earn money and free trips while sharing your love of travel with others. This award-winning book provides step-by-step guidance on setting up a home-based agency, making bookings, finding and keeping customers, and maximizing income. Extensive bibliography, complete subject index, and resources section included.
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 404
Book Description
The $300 billion travel market offers unparalleled opportunities to earn money and free trips while sharing your love of travel with others. This award-winning book provides step-by-step guidance on setting up a home-based agency, making bookings, finding and keeping customers, and maximizing income. Extensive bibliography, complete subject index, and resources section included.
Occupational outlook handbook, 2010-11 (Paperback)
Author:
Publisher: Government Printing Office
ISBN: 9780160867071
Category : Business & Economics
Languages : en
Pages : 900
Book Description
An important resource for employers, career counselors, and job seekers, this handbook contains current information on today's occupations and future hiring trends, and features detailed descriptions of more than 250 occupations. Find out what occupations entail their working conditions, the training and education needed for these positions, their earnings, and their advancement potential. Also includes summary information on 116 additional occupations.
Publisher: Government Printing Office
ISBN: 9780160867071
Category : Business & Economics
Languages : en
Pages : 900
Book Description
An important resource for employers, career counselors, and job seekers, this handbook contains current information on today's occupations and future hiring trends, and features detailed descriptions of more than 250 occupations. Find out what occupations entail their working conditions, the training and education needed for these positions, their earnings, and their advancement potential. Also includes summary information on 116 additional occupations.
Right Away & All at Once
Author: Greg Brenneman
Publisher: Rosetta Books
ISBN: 0795346530
Category : Business & Economics
Languages : en
Pages : 312
Book Description
An expert in business turnaround shares his inspiring approach to problem-solving: “A fascinating read” (Mitt Romney). Visionary leader Greg Brenneman believes that true business success and personal fulfillment are two sides of the same coin. The techniques that will grow your business will also help you achieve a rich, purposeful, and integrated life. Here, Brenneman takes what he’s learned from turning around or tuning up many businesses—including Continental Airlines and Burger King—and distills it into a simple, clear, five-step roadmap that anyone can follow. He teaches you how to: *prepare a succinct Go Forward plan *build a fortress balance sheet *grow your sales and profits *choose all-star servant leaders *empower your team For more than thirty years, Brenneman has seen these steps foster dramatic results in a variety of business environments. But he also came to realize that he could apply these same principles to improve his life and build a lasting moral legacy. He found he could make better decisions by carefully taking the most important facets of his life—faith, family, friendship, fitness, and finance—into consideration. Brenneman’s inspiring examples, from both his business and his life, demonstrate the astounding effects these steps can have when you apply them—right away and all at once.
Publisher: Rosetta Books
ISBN: 0795346530
Category : Business & Economics
Languages : en
Pages : 312
Book Description
An expert in business turnaround shares his inspiring approach to problem-solving: “A fascinating read” (Mitt Romney). Visionary leader Greg Brenneman believes that true business success and personal fulfillment are two sides of the same coin. The techniques that will grow your business will also help you achieve a rich, purposeful, and integrated life. Here, Brenneman takes what he’s learned from turning around or tuning up many businesses—including Continental Airlines and Burger King—and distills it into a simple, clear, five-step roadmap that anyone can follow. He teaches you how to: *prepare a succinct Go Forward plan *build a fortress balance sheet *grow your sales and profits *choose all-star servant leaders *empower your team For more than thirty years, Brenneman has seen these steps foster dramatic results in a variety of business environments. But he also came to realize that he could apply these same principles to improve his life and build a lasting moral legacy. He found he could make better decisions by carefully taking the most important facets of his life—faith, family, friendship, fitness, and finance—into consideration. Brenneman’s inspiring examples, from both his business and his life, demonstrate the astounding effects these steps can have when you apply them—right away and all at once.
Successful Tourism
Author: Pran Nath Seth
Publisher: Sterling Publishers Pvt. Ltd
ISBN: 9788120731998
Category : Business & Economics
Languages : en
Pages : 420
Book Description
Tourism is the world's second largest industry employing on an average one out of twenty adult men and women world-wide and the ratio is one out of ten when it comes to the developed countries like USA. The growing ranks of international leisure travellers are being influenced by business travellers who, are flooding into India as a result of economic liberalisation. It is thus imperative that our professional tourism corps be trained to meet these exacting requirements. Both in public and private sectors, the increasing understanding of these needs is leading to the development of institutes, training centres and academic programmes in tourism management. There is thus a great need for comprehensive professional literature. This two-volume series volume tells readers all that they want to know about tourism -- its history, networks and intricate operations. Volume Two discusses in detail how different tourism sectors operate and market themselves -- travel agencies, tour operators, hotels, restaurants, airlines -- as well as the impact of changing technology on their activities.
Publisher: Sterling Publishers Pvt. Ltd
ISBN: 9788120731998
Category : Business & Economics
Languages : en
Pages : 420
Book Description
Tourism is the world's second largest industry employing on an average one out of twenty adult men and women world-wide and the ratio is one out of ten when it comes to the developed countries like USA. The growing ranks of international leisure travellers are being influenced by business travellers who, are flooding into India as a result of economic liberalisation. It is thus imperative that our professional tourism corps be trained to meet these exacting requirements. Both in public and private sectors, the increasing understanding of these needs is leading to the development of institutes, training centres and academic programmes in tourism management. There is thus a great need for comprehensive professional literature. This two-volume series volume tells readers all that they want to know about tourism -- its history, networks and intricate operations. Volume Two discusses in detail how different tourism sectors operate and market themselves -- travel agencies, tour operators, hotels, restaurants, airlines -- as well as the impact of changing technology on their activities.
Diversity Success Strategies
Author: Norma Carr-Ruffino
Publisher: Routledge
ISBN: 1136409831
Category : Business & Economics
Languages : en
Pages : 338
Book Description
Powerful self-awareness activities and real-life case studies make this new information fascinating, practical, and easy to apply to the workplace. Seeing the world through the eyes of a person from another group is a potent process for shifting perspective and gaining multicultural people skills. " . . . an informative, comprehensive, and practical book. It is easy to read and is a must for everyone who is seriously interested in learning about and working more effectively with diverse people. I highly recommend it." James P. Grey, Centre for Organization Effectiveness, Inc. Norma Carr-Ruffino is Professor of Management at San Francisco State University. Author of the bestselling book, The Promotable Woman, and a well-known lecturer, she has made presentations throughout the U.S., Europe, and Asia. She has facilitated seminars and courses in managing cultural and gender diversity since the 1970s. As an entrepreneur, she helped to found and expand a chain of food stores. Her research has focused on helping organizations successfully compete in local and global markets by utilizing the talents of a diverse range of people.
Publisher: Routledge
ISBN: 1136409831
Category : Business & Economics
Languages : en
Pages : 338
Book Description
Powerful self-awareness activities and real-life case studies make this new information fascinating, practical, and easy to apply to the workplace. Seeing the world through the eyes of a person from another group is a potent process for shifting perspective and gaining multicultural people skills. " . . . an informative, comprehensive, and practical book. It is easy to read and is a must for everyone who is seriously interested in learning about and working more effectively with diverse people. I highly recommend it." James P. Grey, Centre for Organization Effectiveness, Inc. Norma Carr-Ruffino is Professor of Management at San Francisco State University. Author of the bestselling book, The Promotable Woman, and a well-known lecturer, she has made presentations throughout the U.S., Europe, and Asia. She has facilitated seminars and courses in managing cultural and gender diversity since the 1970s. As an entrepreneur, she helped to found and expand a chain of food stores. Her research has focused on helping organizations successfully compete in local and global markets by utilizing the talents of a diverse range of people.