How to be More in Tune with The Feelings of Your Customers PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download How to be More in Tune with The Feelings of Your Customers PDF full book. Access full book title How to be More in Tune with The Feelings of Your Customers by Sam Amoo. Download full books in PDF and EPUB format.
Author: Sam Amoo Publisher: Sam Amoo Publishing ISBN: 1637503555 Category : Business & Economics Languages : en Pages : 96
Book Description
Emotional Intelligence is a Powerful Tool That Can Help You Get More Customers, Increase Sales, Make Better Decisions and Build Better Relationships - The Simple Techniques for Increasing Sales, Customer Loyalty and Retention. What if you could learn to use your emotions to your advantage? What if you could increase your emotional intelligence so that you could make better decisions and build stronger relationships? If you want to become more successful, happier, healthier, wealthier and more influential, this is the book for you! It’s easy to ignore the needs of your customers, but ignoring their feelings doesn’t work. If you want to truly understand how to be more in tune with the feelings of your customers, then it’s time to look at the science of Emotional Intelligence. One of the biggest challenges that sales teams face in today’s complex, 24/7 world is managing customer expectations. Many companies are turning to emotional intelligence tools to help them become more in tune with their customers and increase the likelihood of customer retention, which is their ultimate sales machine. According to some of the best salespeople in history, the secret to successful ninja selling is knowing what your customer is feeling. The trick to selling like crazy is not necessarily in what you are saying but how you are saying it and the emotion you convey with your words. If you want to be a better salesperson that sell like titans, you need to know how to connect emotionally with your customer. To be able to connect emotionally with your customers is not something that happens overnight. You need to develop emotional intelligence over time through learning experiences. This book will help you understand how you can use your emotions to pitch anything, connect emotionally with your customers and improve your sales like a ninja marketer. In today’s world, we need to understand human emotions. We need to amp it up to connect emotionally with our customers, prospects, employees and other people. And that means tapping into our feelings and understanding their needs. If you want to make your company the most profitable it can be, you need to understand the way your customers think and feel about your brand. You need to know their hopes and dreams and what they’re looking for—and then figure out how to deliver on those expectations in ways that will inspire them to buy more of your product or service. So often, I’ve seen that people have very good business ideas, but when they talk to potential customers about it, they seem to be very disconnected from their customer’s emotions. If you’re not taking the time to listen to what your customers are telling you about their pain points and their needs, you're missing out on one of the biggest opportunities to increase your sales, customer retention, and customer loyalty. But to do that, you need to know what emotions are going on inside your customers. Emotional intelligence—the ability to identify, manage, and communicate the emotions of your customers, employees, and stakeholders—is what differentiates great organizations from average ones. Emotional Intelligence is the Key to Unlocking the Power of Positive Customer Experience. In fact, the best companies are actually measuring their customers' emotional state, and are using that information to make more informed decisions about their products and services. Learn how to use emotional intelligence to increase sales, customer loyalty and retention, and how to make the best impression on customers. This book will change the way you think about marketing like a ninja. Click The Buy Button Now!
Author: Sam Amoo Publisher: Sam Amoo Publishing ISBN: 1637503555 Category : Business & Economics Languages : en Pages : 96
Book Description
Emotional Intelligence is a Powerful Tool That Can Help You Get More Customers, Increase Sales, Make Better Decisions and Build Better Relationships - The Simple Techniques for Increasing Sales, Customer Loyalty and Retention. What if you could learn to use your emotions to your advantage? What if you could increase your emotional intelligence so that you could make better decisions and build stronger relationships? If you want to become more successful, happier, healthier, wealthier and more influential, this is the book for you! It’s easy to ignore the needs of your customers, but ignoring their feelings doesn’t work. If you want to truly understand how to be more in tune with the feelings of your customers, then it’s time to look at the science of Emotional Intelligence. One of the biggest challenges that sales teams face in today’s complex, 24/7 world is managing customer expectations. Many companies are turning to emotional intelligence tools to help them become more in tune with their customers and increase the likelihood of customer retention, which is their ultimate sales machine. According to some of the best salespeople in history, the secret to successful ninja selling is knowing what your customer is feeling. The trick to selling like crazy is not necessarily in what you are saying but how you are saying it and the emotion you convey with your words. If you want to be a better salesperson that sell like titans, you need to know how to connect emotionally with your customer. To be able to connect emotionally with your customers is not something that happens overnight. You need to develop emotional intelligence over time through learning experiences. This book will help you understand how you can use your emotions to pitch anything, connect emotionally with your customers and improve your sales like a ninja marketer. In today’s world, we need to understand human emotions. We need to amp it up to connect emotionally with our customers, prospects, employees and other people. And that means tapping into our feelings and understanding their needs. If you want to make your company the most profitable it can be, you need to understand the way your customers think and feel about your brand. You need to know their hopes and dreams and what they’re looking for—and then figure out how to deliver on those expectations in ways that will inspire them to buy more of your product or service. So often, I’ve seen that people have very good business ideas, but when they talk to potential customers about it, they seem to be very disconnected from their customer’s emotions. If you’re not taking the time to listen to what your customers are telling you about their pain points and their needs, you're missing out on one of the biggest opportunities to increase your sales, customer retention, and customer loyalty. But to do that, you need to know what emotions are going on inside your customers. Emotional intelligence—the ability to identify, manage, and communicate the emotions of your customers, employees, and stakeholders—is what differentiates great organizations from average ones. Emotional Intelligence is the Key to Unlocking the Power of Positive Customer Experience. In fact, the best companies are actually measuring their customers' emotional state, and are using that information to make more informed decisions about their products and services. Learn how to use emotional intelligence to increase sales, customer loyalty and retention, and how to make the best impression on customers. This book will change the way you think about marketing like a ninja. Click The Buy Button Now!
Author: Janelle Barlow Publisher: Berrett-Koehler Publishers ISBN: 1609943414 Category : Business & Economics Languages : en Pages : 305
Book Description
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
Author: Cara Wrigley Publisher: John Wiley & Sons ISBN: 0730357015 Category : Business & Economics Languages : en Pages : 255
Book Description
How can you create meaningful connections with customers in the digital space? The rapid emergence of new technologies has revolutionized the way companies build relationships and interact with their customers. Today, it’s more important than ever to have an emotional understanding of customers and how they feel about a product, service, or business, even when your primary interactions are via digital channels. Affected goes beyond influencing behaviors to understanding cognition and emotion as a way to better connect with customers in the digital space. In it, Wrigley and Straker offer a new approach—one that examines channel relationships and useful concepts for clarifying and refining the emotional meaning behind company strategy and their relationship to corresponding channels. Using case study examples from and over a decade of primary research in the area, they discuss the process and impact of such emotionally aware channel designs. Spanning entrepreneurial start-up techniques of wunderkind artist Cj Hendry through to the lucrative retail sector of luxury brand Burberry, this seminal book offers multi-channel design approach that can show companies how to select, design, and maintain digital engagements based on their strategy and industry needs. Shows businesses how they can better understand and engage with customers digitally Demonstrates how to gain competitive advantage by integrating design methods into corporate strategy Provides multi-channel approaches for how businesses can select, design, and maintain digital engagements Establishes a clear framework for analysing and applying the right strategy for your digital engagement Connecting and engaging with customers is pivotal to business success, but in the digital space the old methods just won’t cut it. With Affected, you’ll find the tools and techniques you need to find your customers where they are.
Author: Barbara Bassot Publisher: Routledge ISBN: 1317666003 Category : Education Languages : en Pages : 205
Book Description
The Reflective Practice Guide supports all students for whom the process of reflecting on developing knowledge and skills is crucial to successful professional practice. It offers an accessible introduction to a wide range of theories and models that can help you engage more effectively in critical reflection. Illustrated throughout with examples and case studies drawn from a range of interdisciplinary professional contexts, The Reflective Practice Guide offers models of practice that can be applied in a variety of settings. Reflective questions in each chapter help you apply ideas to your own professional context. Drawing on literature from a range of disciplines, key aspects of reflection explored include: Becoming more self-aware The role of writing in reflection Learning from experience Learning from positives and negatives Emotions and processing feelings Bringing assumptions to the surface Learning from feedback Reflecting in groups Managing change. The Reflective Practice Guide is an essential source of support, guidance and inspiration for all students on education, nursing, social work and counselling courses, who want to think about practice at a deeper level, question approaches, challenge assumptions and gain greater self-awareness.
Author: Kevin William Grant Publisher: Kevin William Grant ISBN: Category : Business & Economics Languages : en Pages : 727
Book Description
Second Edition This textbook covers the fundamentals of setting up a coaching business. I share tools and techniques that will assist you in launching and running your thriving coaching business. I approach this topic from coaching, psychology, counseling, marketing, and corporate management perspectives. The following foundational coaching resources are covered in this handbook: Context— Background information, research findings, theory, and contextual material that will give you the background you need. Guidelines— Best practices that will streamline your coaching processes and guarantee you deliver high-quality coaching services to your clients. Planning— Critical planning and decision-making techniques to rapidly optimize your coaching business. Records— Best practices for professionally documenting coaching information such as notes, records, intake, agreements, questionnaires, and feedback. Skills— Core coaching skills, techniques, and tips so you can get certified, launch your coaching business, and start immediately. Mental Health— Insights, context, and tools that will ensure you take into account, manage, and appropriately refer clients with mental health issues. Business— Foundational knowledge needed to run your business, manage financials, market your services effectively, create your brand, and build your Internet presence. Exercises— Proven techniques that will generate immediate success by jumpstarting the coaching process with your clients. Forms— Sample forms and business documents you can adapt and tune to your specific coaching practice. Tools— Smart tools that will help pinpoint particular client issues so you can make informed, empathetic, and professional coaching decisions.
Author: Julia Balzer Riley Publisher: Elsevier Health Sciences ISBN: 0323354157 Category : Medical Languages : en Pages : 392
Book Description
Immerse yourself in the topic of communication in the workplace with an interesting conversation about the communication demands of today s nursing practice! Communication in Nursing, 8th Edition adopts a uniquely practical and personal approach, providing extensive examples, exercises, and techniques that help you understand important concepts and apply communication skills in a variety of clinical settings. With its conversational tone, this relatable text takes you beyond theory to show you how to use communication as a tool to limit stress in your nursing practice. A new "Active Learning" feature that promotes goal-directed reading, and additional QSEN exercises highlight the importance of assertive communication in promoting quality, safe care for clients all in an easy-to-read magazine layout.QSEN preface and exercises stress how communication impacts safety and quality of care."Moments of Connection" boxes highlight beneficial outcomes of successful communication and provide concrete examples of how communication techniques work.""Reflections on..."" boxes provide thoughtful summary exercises at the end of each chapter that give you a specific task to help you integrate chapter material into the broader scope of nursing practice."Wit & Wisdom" boxes present selected verses and quotations relevant to chapter topics, adding interest and humor. These boxes keep your attention by providing moments of relief from serious topics and "a-ha" moments when theory becomes linked to practice.Exercisesthroughout each chapter help you master chapter techniques and strengthen your communication skills.NEW! "Active Learning" feature in every chapter promotes active, goal-directed reading.NEW! Exercises in each chapter, including reflective journaling, remediation, online and group activities, and discussion topics, help facilitate various learning types.NEW and UPDATED! Additional QSEN exercises and an updated QSEN preface highlight the importance of assertive communication in promoting quality, safe care for clients.NEW! Discusses the importance of interprofessional education and communication in the healthcare environment.NEW! Addresses the importance of "presence" in nursing being present for clients, families, colleagues, and self. NEW! New content on healthy grief and the issues of death denial and death phobia and professional boundaries related to social media.NEW! Coverage of the most current research about the importance of self-care.NEW! Explains the importance of the concept of "the pause" in communication so you better understand how and when to use pauses. "
Author: Jeffrey Longhofer Publisher: Columbia University Press ISBN: 0231525532 Category : Social Science Languages : en Pages : 256
Book Description
On Being and Having a Case Manager stresses the importance of the process of building relationships in helping clients realize independent lives. Based on a two-year study of Marilyn and her case managers, this book emphasizes the intentional exchange of attention and information between case managers, clients, and others within the caring network and clearly outlines a practical method for all service providers, clients, family members, and close friends to follow. Throughout the day, from moment to moment, relationships fluctuate among doing for, doing with, standing by for support, and doing for oneself. By observing Marilyn and her case manager, the authors prove the value of mutually and continuously monitoring these fluctuations within three primary domains-feeling, thinking, and acting-while carrying out daily activities. These findings show that managers are often stuck in doing-for modes of relating. Indeed, this may be one of the factors that contribute most to case manager and client burnout. While some clients with severe and persistent symptoms may, in fact, frequently require others to do-for, some like Marilyn may not require as much. They may need more doing-with and standing-by to encourage mastery and the internalization of confidence.
Author: Christiane Sanderson Publisher: Jessica Kingsley Publishers ISBN: 0857007432 Category : Psychology Languages : en Pages : 332
Book Description
Counselling Skills for Working with Trauma is a practical, introductory guide to counselling survivors of child abuse, neglect, rape, sexual violence, sexual trafficking, religious sexual abuse, and domestic abuse. Written in an accessible style, it provides a comprehensive introduction to complex trauma accompanied by advice on how to create a safe environment in which survivors can learn the skills to restore control over trauma symptoms, to aid healing and post traumatic growth. The book covers all of the key principles including: understanding the role of dissociation in complex trauma; the role of attachment; managing flashbacks, panic attacks, nightmares and dissociation; responding to shame and guilt; managing relationships; and the impact of working with complex trauma. It explores how practitioners can work more effectively with trauma, and offers techniques and skills which can easily be integrated into different therapeutic models. Featuring highlighted top tips, common pitfalls and a range of exercises, this is an essential guide for all professionals working with child and adult survivors of trauma.
Author: Michael D. Reiter Publisher: Routledge ISBN: 1351617419 Category : Psychology Languages : en Pages : 359
Book Description
Family Therapy: An Introduction to Process, Practice and Theory is a primer for students, professionals, and trainees to understand how family therapists conceptualize the problems people bring to therapy, utilize basic therapeutic skills to engage clients in the therapeutic process, and navigate the predominant models of family therapy. This text walks readers through each of these main areas via a straightforward writing style where they are provided with exercises and questions to help them develop the basic concepts and tools of being a family therapist. Upon finishing this book, students will have the foundational skills and knowledge needed to work relationally and systemically with clients.
Author: Gerald Corey Publisher: John Wiley & Sons ISBN: 1119535298 Category : Education Languages : en Pages : 252
Book Description
Useful as a supplemental text in advanced theories and practicum courses, this fourth edition discusses the key concepts and techniques from many contemporary theories and how to develop an integrative approach to the counseling process to better meet individual client needs. Dr. Corey introduces the techniques that he draws from in his own integrative approach to counseling using a wide variety of case examples with diverse clients. Topics covered include assessing presenting issues; developing a productive working alliance; establishing therapeutic goals; understanding and addressing diversity; working with resistant clients; using evidence-based practice in cognitive, emotive, and behavioral work with clients; dealing with transference and countertransference; and incorporating trends in integrative therapies. To encourage active learning, reflective exercises throughout the text provide readers with opportunities to put themselves in the role of therapist and client. "No one knows more about theory-based counseling than Gerald Corey, who has spent the past 50+ years helping us to gain real insight into multiple models. In this book, Corey takes readers from forming a working alliance with clientsthrough the processes for setting and achieving goals. His skill at and understanding of the termination processes is worth the entire book. Not only will The Art of Integrative Counseling be the core text for counseling process and skills courses, it will provide the foundation for effective, truly integrated counseling throughout one’s career." —James Robert Bitter, EdD, East Tennessee State University "Gerald Corey's fourth edition of The Art of Integrative Counseling provides important concepts to consider when developing an integrative approach to working with clients. For beginning counselors, it demonstrates how one can be integrative whether one is behaviorally, cognitively, or affectively oriented. For more advanced counselors, it reminds them of the wealth of information that all theories offer and how techniques or theories can be synthesized into a more effective approach. Whether you are a new counselor trying to figure out how to integrate the many theories you learned about, or a seasoned professional seeking new ways of working with clients, this book has something for you." —Edward Neukrug, EdD, Old Dominion University *Requests for digital versions from ACA can be found on www.wiley.com. *To purchase print copies, please visit the ACA website *Reproduction requests for material from books published by ACA should be directed to [email protected]
Author: Sam Amoo
Author: Sam Amoo
Author: Janelle Barlow
Author: Cara Wrigley
Author: Barbara Bassot
Author: Kevin William Grant
Author: Julia Balzer Riley
Author: Jeffrey Longhofer
Author: Christiane Sanderson
Author: Michael D. Reiter
Author: Gerald Corey