How effective are your community services PDF Download

Author: ICMA
Publisher:
ISBN:
Category :
Languages : en
Pages :

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Author: Urban Institute
Publisher:
ISBN:
Category : Municipal services
Languages : en
Pages : 318

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Author: Keith Kosel
Publisher: CRC Press
ISBN: 100003707X
Category : Medical
Languages : en
Pages : 258

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Book Description
As a community, aligning efforts across a community to support the safety and well-being of vulnerable and underserved individuals is extraordinarily difficult. These individuals suffer disproportionally from health issues, job loss, a lack of stable housing, high utility costs, substance abuse, and homelessness. In addition to medical care, these individuals often critically need access to community social sector organizations that provide a distinct and complementary set of services, such as housing, food services, emergency utility assistance, and employment assistance. These services are just as vital as healthcare services to these individuals’ long-term health and well-being, with data suggesting that 80–90% of health outcomes can be attributed to factors beyond direct medical intervention. This book proposes a novel approach to the coordination of medicine and social services through the use of people, process, and technology, with the goal being to streamline coordination between medical and Community-Based Organizations and to promote true cross-sector patient and client advocacy. The book is based on the experience of Dallas, TX, which was one of the first metropolitan regions to develop a comprehensive foundation for partnership between a community’s clinical and social sectors using web-based information exchange. In the 5 years since the initial launch, the authors have been able to provide seamless connection, communication, and coordination between healthcare providers and a wide array of community-based social service organizations (a/k/a Community-Based Organizations or CBOs), criminal justice entities, and various other community organizations, including non-collegiate educational systems. This practical how-to guide is the codification of transferrable lessons from successes and challenges faced when working with clinical, community, and government leaders. By reading this playbook, leaders interested in building (or expanding) connected clinical-community services will learn how to: 1) facilitate cross-sector care coordination; 2) enable community care partners to better provide targeted services to community residents; 3) reduce duplication of services across partnering organizations; and 4) help to bridge service gaps in the currently fragmented system. Implementation of services, as recommended in this book, will ultimately streamline assistance efforts, reduce repeat crises and emergency funding requests, help address disparities of care, and improve the health, safety, and well-being of the most vulnerable community residents.

Author: Harry P. Hatry
Publisher: University Press of America
ISBN:
Category : Social Science
Languages : en
Pages : 308

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Author: Harry P. Hatry
Publisher: International City/County Management Association(ICMA)
ISBN: 9780873267083
Category : Municipal services
Languages : en
Pages : 0

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This book highlights the practical steps necessary to select measures of service quality and use them efficiently. It enables you to assess whether you¿re doing the right things and how well you¿re doing them. How Effective Are Your Community Services? features seven areas of local government:¿Solid waste services¿Crime control¿Fire protectionParks and recreations services¿Library services¿Transportation services¿Call management (handling citizen complaints and requests that come in by phone, e-mail, or Internet) In each of these areas, the authors provide very specific measures and detailed procedures for using the measures¿so that you and your staff derive the most benefit out of performance measurement. Consider these immediate payoffs:¿Service improvement¿Clear priorities¿Accurate budgeting¿Effective problem solving¿Continuous organizational learning¿Successful contracting¿Better relations with citizens and the business community Overcoming the Challenges to Practical Performance MeasurementPerformance measurement can be difficult. This book shows you how to work with limited resources, diffuse staff resistance, and close information gaps. It gives you reliable measures that have already been tested and describes measurement procedures, costs and barriers, and solutions.

Author: Judith Dwyer
Publisher: Routledge
ISBN: 1136552367
Category : Medical
Languages : en
Pages : 232

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In the health and community service industries, projects are increasingly used for the development of new services, and to achieve change in existing services, work practices and delivery models. Until now, project workers in these fields have had to rely on books designed for architects, builders and IT administrators. This is the first textbook to take the principles of project management and place them into a context relevant for people working in health and community services. This book provides a critical guide to both the strategic and operational aspects of using projects and making them work. Covering topics such as the lifecycle of a project, planning, execution and evaluation, risk management, change and effective teams, Project Management for Health and Community Services uses extensive international case studies and examples from the field. Written by authors with years of practical experience, this is a valuable resource for anyone studying or working on health and community services. Project Management for Health and Community Services offers students and professionals practical problem solving strategies and provides a comprehensive guide to managing projects as well as tips on managing a team and the stakeholders.

Author: Michelle R. Dunlap
Publisher: Rowman & Littlefield Publishers
ISBN: 1461641802
Category : Social Science
Languages : en
Pages : 283

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Community service and learning experiences are booming as we enter the 21st century. This practical guide assists college students and other constituents as they psychologically prepare for volunteering, service-learning, practicums, fieldwork assignments, and internships in a diverse and ever-changing world. Though created with the novice community worker in mind, this book will also assist professors, teachers, administrators, and agency personnel in understanding and preparing workers for community service and learning in schools, child care centers, soup kitchens, and shelters for the homeless. Written in a practical, conversational style, this book offers the voices, issues, concerns, and resources of more than 200 previous community workers. This book includes their struggles with the initial adjustment process, as well as ongoing gender, race, and class issues encountered in various service learning environments. Topics range from choosing a community service site to appropriate methods of bringing closure to the experience when it is time to say good-bye. This book in essence, provides hundreds of role models, scenarios, and worker perspectives that will help less-inexperienced workers prepare for the real-life, hands-on experiences of community engagement.

Author: Jonathan Kozol
Publisher: Doubleday
ISBN: 0307800571
Category : Education
Languages : en
Pages : 409

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Book Description
It is startling and it is shaming: in a country that prides itself on being among the most enlightened in the world, 25 million American adults cannot read the poison warnings on a can of pesticide, a letter from their child’s teacher, or the front page of a newspaper. An additional 35 million read below the level needed to function successfully in our society. The United States ranks forty-ninth among 158 member nations of the UN in literacy, and wastes over $100 billion annually as a result. The problem is not merely an embarrassment, it is a social and economic disaster. In Illiterate America, Jonathan Kozol, author of National Book Award-winning Death at an Early Age, addresses this national disgrace. Combining hard statistics and heartrending stories, he describes the economic and the human costs of illiteracy. Kozol analyses and condemns previous government action—and inaction—and, in a passionate call for reform, he proposes a specific program to conquer illiteracy. One out of every three American adults cannot read this book—which is why everyone else must.

Author: Vera Lloyd
Publisher: Routledge
ISBN: 1000256626
Category : Social Science
Languages : en
Pages : 319

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Community Services Intervention provides a comprehensive introduction to the theory, models and principles of practice for direct social casework. It introduces the history and context of professional practice, provides a step-by-step guide to the key skills, demonstrates how theory supports intervention processes and outlines how to work with other professionals to assist clients to achieve best possible outcomes. Reflecting the broad spectrum of casework settings and the need to take client diversity into account, it addresses: community care for the aged; people with a disability; people with mental health issues; acute health settings; injury management and insurance; correctional services; court systems; child and youth welfare; drug and alcohol work; at-risk populations in schools; managed care; and employment programs. With case studies, reflective practice questions, and templates for reports and assessments, Community Services Intervention is an ideal introductory student text. 'Good practical advice that expands on theoretical approaches; a fantastic learning resource.' -Suewellyn Kelly, community consultant and VET educator, Queensland 'The evidence base in all areas of the content is thorough, well grounded in theory and clearly articulated throughout this useful and practical text.'- Dianne Sutherland, TAFE NSW Riverina Institute

Author: National Academies of Sciences, Engineering, and Medicine
Publisher: National Academies Press
ISBN: 0309452961
Category : Medical
Languages : en
Pages : 583

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Book Description
In the United States, some populations suffer from far greater disparities in health than others. Those disparities are caused not only by fundamental differences in health status across segments of the population, but also because of inequities in factors that impact health status, so-called determinants of health. Only part of an individual's health status depends on his or her behavior and choice; community-wide problems like poverty, unemployment, poor education, inadequate housing, poor public transportation, interpersonal violence, and decaying neighborhoods also contribute to health inequities, as well as the historic and ongoing interplay of structures, policies, and norms that shape lives. When these factors are not optimal in a community, it does not mean they are intractable: such inequities can be mitigated by social policies that can shape health in powerful ways. Communities in Action: Pathways to Health Equity seeks to delineate the causes of and the solutions to health inequities in the United States. This report focuses on what communities can do to promote health equity, what actions are needed by the many and varied stakeholders that are part of communities or support them, as well as the root causes and structural barriers that need to be overcome.