Hospital Ombudsman Handbook PDF Download

Author: Malawi. Ministry of Health
Publisher:
ISBN:
Category : Hospital care
Languages : en
Pages : 37

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Book Description

Author: James T. Ziegenfuss, Jr.
Publisher: McFarland
ISBN: 0786485329
Category : Business & Economics
Languages : en
Pages : 215

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Book Description
Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.

Author: American Society for Healthcare Risk Management (ASHRM)
Publisher: John Wiley & Sons
ISBN: 0470300175
Category : Medical
Languages : en
Pages : 672

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Book Description
Risk Management Handbook for Health Care Organizations, Student Edition This comprehensive textbook provides a complete introduction to risk management in health care. Risk Management Handbook, Student Edition, covers general risk management techniques; standards of health care risk management administration; federal, state and local laws; and methods for integrating patient safety and enterprise risk management into a comprehensive risk management program. The Student Edition is applicable to all health care settings including acute care hospital to hospice, and long term care. Written for students and those new to the topic, each chapter highlights key points and learning objectives, lists key terms, and offers questions for discussion. An instructor's supplement with cases and other material is also available. American Society for Healthcare Risk Management (ASHRM) is a personal membership group of the American Hospital Association with more than 5,000 members representing health care, insurance, law, and other related professions. ASHRM promotes effective and innovative risk management strategies and professional leadership through education, recognition, advocacy, publications, networking, and interactions with leading health care organizations and government agencies. ASHRM initiatives focus on developing and implementing safe and effective patient care practices, preserving financial resources, and maintaining safe working environments.

Author: Community Research Applications, Inc
Publisher:
ISBN:
Category : Hospitals, Convalescent
Languages : en
Pages : 374

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Book Description
Prepared for the Administration on Aging.

Author: Patrick Conlon
Publisher: Yale University Press
ISBN: 9780300145755
Category : Health & Fitness
Languages : en
Pages : 384

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Book Description
Hospitalization is often as dismaying and frightening for family members as it is for the patient. And despite a heartfelt desire to understand what is happening and to comfort a sick or injured loved one, too often relatives and friends feel helpless and marginalized by the hospital system. This valuable book is the first to assist families and friends of adult patients to navigate the unfamiliar and intimidating territory of the hospital. It spells out in the clearest terms how a family can form a partnership with medical providers to ensure the best patient care possible. Patrick Conlon's inspiration for the book was the sudden, frightening hospitalization of his longtime partner, Jim, and his personal struggle to develop a useful role for himself as a caregiver. Here he provides the handbook he wishes he'd had when Jim was admitted to the hospital. Conlon offers encouragement, proven strategies, and straightforward advice—all with the goal of empowering others to become successful care partners at the bedside of their loved ones. Special features of the book: --Simple dos and don'ts to help you help your loved one and interact with hospital professionals --Handy tear-out checklists to fill in when consulting a surgeon, preparing for discharge, making a complaint, updating family and friends, and planning important meetings --Definitions of hospital jargon—terms, abbreviations, euphemisms, an acronyms --Sidebars with interesting facts: Can cell phones interfere with sensitive medical equipment? Why don't British doctors wear neckties? What's the average length of stay in an ICU? --Easy-to-use caregiver's chart and diary

Author: Liz Osborne
Publisher: Jones & Bartlett Learning
ISBN: 9780763726225
Category : Health facilities
Languages : en
Pages : 252

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Book Description
Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic, or system. Readers will learn how to develop a system for documenting patient complaints and comments, As well as strategies for monitoring and analyzing the information documented by patient claims. Other tools include a mechanism for changing behaviors of health care providers and improving delivery systems, strategies for dealing with difficult and abusive patients, and sample scripted transcripts for dealing with the most common types of complaints heard by health care practitioners. With a solid service recovery system in place, health care organizations and practices can meet accreditation agency standards for grievance processes, and, As a result, greatly reduce risk management claims. Resolving Patient Complaints: A Step-by-Step Guide to Effective Service Recovery provides managers, physicians, and employees with the skills and tools necessary to implement a service recovery process to respond to and review patient complaints and concerns about quality of care. Author Liz Osborne draws on her 15 years of experience as manager of a patient relations department in a large HMO to give expert advice on addressing patient dissatisfaction appropriately and effectively.

Author: Peter Tate
Publisher: CRC Press
ISBN: 1315344653
Category : Medical
Languages : en
Pages : 217

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Book Description
A key text for doctors, this revised, expanded and updated edition now includes a section on understanding one's own attitudes and empathy, and greatly enhanced material on communication strategies and skills. The text is also suitable for candidates preparing for the MRCGP examination.

Author:
Publisher:
ISBN: 9780642826411
Category : Electronic books
Languages : en
Pages : 93

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Book Description

Author: Community Research Applications, Inc
Publisher:
ISBN:
Category : Long-term care of the sick
Languages : en
Pages : 374

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Book Description

Author: Ombudsman Association
Publisher:
ISBN:
Category :
Languages : en
Pages : 78

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Book Description