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Author: Gerard Blokdijk Publisher: Complete Publishing ISBN: 9781488896750 Category : Reference Languages : en Pages : 36
Book Description
The one-stop-source powering Help Desk Manager success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful Help Desk Manager knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for Help Desk Manager innovation - INCLUDED are numerous real-world Help Desk Manager blueprints, presentations and templates ready for you to access and use. Also, if you are looking for answers to one or more of these questions then THIS is the title for you: I am thinking to develop a help desk management system. Will this system generate revenue? What are the benefits of the Help Desk management software? How much value do help desk/service desk managers place on industry qualifications? Why are help desk team managers so resistant for their phone and remote assistance staff to telecommute? Help Desk: What is a good way to manage customer sales emails? What is the best help desk or customer support software for a small team managing support for an SaaS application? What tool gives features like Project Management, Bug Tracking/Test Cases and Help Desk? What are some open source all-in-one ticketing solutions that include change/story management, a help desk and bug tracking? What is the best CRM to manage existing customers (help desk, cross-sell/up-sell) rather than for sales? What are the best guidebooks or handbooks for implementing/managing IT Help Desk system/department? What are the most important steps/ requirements involved in hiring a help desk representative for an IT start up -involving a content management tool; in DC/ California? What are some tips/steps one could use to make somewhat of a career transition from IT help desk type work into management consulting who has a bachelor's and master's degree and a great deal of transferable experience? Online Customer Support: What are some alternatives to Zendesk, free or otherwise? Has anyone cracked the mobile support nut yet? What are some good user feedback management tools? Who are competitors to Assistly? ...and much more..."
Author: Gerard Blokdijk Publisher: Complete Publishing ISBN: 9781488896750 Category : Reference Languages : en Pages : 36
Book Description
The one-stop-source powering Help Desk Manager success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful Help Desk Manager knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for Help Desk Manager innovation - INCLUDED are numerous real-world Help Desk Manager blueprints, presentations and templates ready for you to access and use. Also, if you are looking for answers to one or more of these questions then THIS is the title for you: I am thinking to develop a help desk management system. Will this system generate revenue? What are the benefits of the Help Desk management software? How much value do help desk/service desk managers place on industry qualifications? Why are help desk team managers so resistant for their phone and remote assistance staff to telecommute? Help Desk: What is a good way to manage customer sales emails? What is the best help desk or customer support software for a small team managing support for an SaaS application? What tool gives features like Project Management, Bug Tracking/Test Cases and Help Desk? What are some open source all-in-one ticketing solutions that include change/story management, a help desk and bug tracking? What is the best CRM to manage existing customers (help desk, cross-sell/up-sell) rather than for sales? What are the best guidebooks or handbooks for implementing/managing IT Help Desk system/department? What are the most important steps/ requirements involved in hiring a help desk representative for an IT start up -involving a content management tool; in DC/ California? What are some tips/steps one could use to make somewhat of a career transition from IT help desk type work into management consulting who has a bachelor's and master's degree and a great deal of transferable experience? Online Customer Support: What are some alternatives to Zendesk, free or otherwise? Has anyone cracked the mobile support nut yet? What are some good user feedback management tools? Who are competitors to Assistly? ...and much more..."
Author: Gerard Blokdijk Publisher: Complete Publishing ISBN: 9781489101013 Category : Reference Languages : en Pages : 228
Book Description
Starting out with Service Desk means being unsure about what to do, how to start and how to get the most out of it; preparing for success, and avoiding failure. There is enormous satisfaction in seeing the change succeed, overcoming the obstacles in the way to reap the rewards and benefits that using Service Desk brings. Don't embark on the change unprepared or it will be doomed to fail. But it's my guess that since you're reading this, the forces of change have already been set in motion, and there is no going back. What you need is the resources, knowledge, and confidence required to overcome uncertainty and face Service Desk changes. The job can be accomplished by having a roadmap and experiences from previous Service Desk changes. This is where this book is your guide and roadmap. You will be able to relate to the experiences laid out in its resources covering all aspects of any Service Desk initiative. Use it, and its INCLUDED resources, to get a strong foundation. It will provide aid, advice, blueprints, road maps en templates when you need it most. The book reflects the reality that the fastest way to learn about Service Desk is from experiences, knowing about the ins and outs of employment and career developments, trends and popularity, relevant knowledge and patents AND the INCLUDED downloadable resources on Service Desk Blueprints, Templates and Presentations. Whatever makes you decide to take on the change: growing business initiatives or career development plans, you are ready for a Service Desk Change. The book and accompanying toolkit is your gateway and will fully support your commitment in moving forward and energize yourself and others.
Author: Gerard Blokdijk Publisher: Complete Publishing ISBN: 9781489102201 Category : Reference Languages : en Pages : 176
Book Description
Starting out with Availability Management means being unsure about what to do, how to start and how to get the most out of it; preparing for success, and avoiding failure. There is enormous satisfaction in seeing the change succeed, overcoming the obstacles in the way to reap the rewards and benefits that using Availability Management brings. Don't embark on the change unprepared or it will be doomed to fail. But it's my guess that since you're reading this, the forces of change have already been set in motion, and there is no going back. What you need is the resources, knowledge, and confidence required to overcome uncertainty and face Availability Management changes. The job can be accomplished by having a roadmap and experiences from previous Availability Management changes. This is where this book is your guide and roadmap. You will be able to relate to the experiences laid out in its resources covering all aspects of any Availability Management initiative. Use it, and its INCLUDED Working Documents for Leaders, to get a strong foundation. It will provide aid, advice, blueprints, road maps en templates when you need it most. The book reflects the reality that the fastest way to learn about Availability Management is from experiences, knowing about the ins and outs of employment and career developments, trends and popularity, relevant knowledge and patents AND the INCLUDED downloadable resources on Availability Management Blueprints, Templates and Presentations: Working Documents for Leaders. Whatever makes you decide to take on the change: growing business initiatives or career development plans, you are ready for a Availability Management Change. The book and accompanying toolkit is your gateway and will fully support your commitment in moving forward and energize yourself and others.
Author: Gerard Blokdijk Publisher: Complete Publishing ISBN: 9781488898860 Category : Reference Languages : en Pages : 172
Book Description
The one-stop-source powering Capacity Management success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead. Based on extensive research, this lays out the thinking of the most successful Capacity Management knowledge experts, those who are adept at continually innovating and seeing opportunities. This is the first place to go for Capacity Management innovation - INCLUDED are numerous real-world Capacity Management blueprints, presentations and templates ready for you to access and use.
Author: Gerard Blokdijk Publisher: Complete Publishing ISBN: 9781488893001 Category : Reference Languages : en Pages : 190
Book Description
The one-stop-source powering Roles and Responsibilities success, jam-packed with ready to use insights for success, loaded with all the data you need to decide how to gain and move ahead. An one-of-a-kind book, based on extensive research, this reveals the best practices of the most successful Roles and Responsibilities knowledge mavens, those who are adept at continually innovating and seeing opportunity where others do not. This is the first place to go for Roles and Responsibilities innovation, in today's knowledge-driven business environment, professionals face particular challenges as their purpose is to discover or develop new concepts, products, or processes; the pressure to perform is intense. This title is the entryway to a single source for innovation. BONUS: Included with the book come numerous real-world Roles and Responsibilities blueprints, presentations and templates ready for you to download and use. This book addresses the crucial issue of Roles and Responsibilities adoption by presenting the facts to move beyond general observation. The model underpinning this book has been used as a predictive decision tool, tracking thousands of innovations for over more than a decade. And...this all-encompassing analysis focuses on key areas of future Roles and Responsibilities growth.
Author: Gerard Blokdijk Publisher: Complete Publishing ISBN: 9781489101075 Category : Reference Languages : en Pages : 180
Book Description
Starting out with Single Sign-On means being unsure about what to do, how to start and how to get the most out of it; preparing for success, and avoiding failure. There is enormous satisfaction in seeing the change succeed, overcoming the obstacles in the way to reap the rewards and benefits that using Single Sign-On brings. Don't embark on the change unprepared or it will be doomed to fail. But it's my guess that since you're reading this, the forces of change have already been set in motion, and there is no going back. What you need is the resources, knowledge, and confidence required to overcome uncertainty and face Single Sign-On changes. The job can be accomplished by having a roadmap and experiences from previous Single Sign-On changes. This is where this book is your guide and roadmap. You will be able to relate to the experiences laid out in its resources covering all aspects of any Single Sign-On initiative. Use it, and its INCLUDED resources, to get a strong foundation. It will provide aid, advice, blueprints, road maps en templates when you need it most. The book reflects the reality that the fastest way to learn about Single Sign-On is from experiences, knowing about the ins and outs of employment and career developments, trends and popularity, relevant knowledge and patents AND the INCLUDED downloadable resources on Single Sign-On Blueprints, Templates and Presentations. Whatever makes you decide to take on the change: growing business initiatives or career development plans, you are ready for a Single Sign-On Change. The book and accompanying toolkit is your gateway and will fully support your commitment in moving forward and energize yourself and others.
Author: Richard R. Lindsey Publisher: John Wiley & Sons ISBN: 1118044754 Category : Business & Economics Languages : en Pages : 406
Book Description
Praise for How I Became a Quant "Led by two top-notch quants, Richard R. Lindsey and Barry Schachter, How I Became a Quant details the quirky world of quantitative analysis through stories told by some of today's most successful quants. For anyone who might have thought otherwise, there are engaging personalities behind all that number crunching!" --Ira Kawaller, Kawaller & Co. and the Kawaller Fund "A fun and fascinating read. This book tells the story of how academics, physicists, mathematicians, and other scientists became professional investors managing billions." --David A. Krell, President and CEO, International Securities Exchange "How I Became a Quant should be must reading for all students with a quantitative aptitude. It provides fascinating examples of the dynamic career opportunities potentially open to anyone with the skills and passion for quantitative analysis." --Roy D. Henriksson, Chief Investment Officer, Advanced Portfolio Management "Quants"--those who design and implement mathematical models for the pricing of derivatives, assessment of risk, or prediction of market movements--are the backbone of today's investment industry. As the greater volatility of current financial markets has driven investors to seek shelter from increasing uncertainty, the quant revolution has given people the opportunity to avoid unwanted financial risk by literally trading it away, or more specifically, paying someone else to take on the unwanted risk. How I Became a Quant reveals the faces behind the quant revolution, offering you?the?chance to learn firsthand what it's like to be a?quant today. In this fascinating collection of Wall Street war stories, more than two dozen quants detail their roots, roles, and contributions, explaining what they do and how they do it, as well as outlining the sometimes unexpected paths they have followed from the halls of academia to the front lines of an investment revolution.
Author: Thomas F. Wallace Publisher: John Wiley & Sons ISBN: 0471217034 Category : Business & Economics Languages : en Pages : 385
Book Description
Follow the "Proven Path" to successful implementation of enterprise resource planning Effective forecasting, planning, and scheduling is fundamental to productivity-and ERP is a fundamental way to achieve it. Properly implementing ERP will give you a competitive advantage and help you run your business more effectively, efficiently, and responsively. This guide is structured to support all the people involved in ERP implementation-from the CEO and others in the executive suite to the people doing the detailed implementation work in sales, marketing, manufacturing, purchasing, logistics, finance, and elsewhere. This book is not primarily about computers and software. Rather, its focus is on people-and how to provide them with superior decision-making processes for customer order fulfillment, supply chain management, financial planning, e-commerce, asset management, and more. This comprehensive guide can be used as a selective reference for those, like top management, who need only specific pieces of information, or as a virtual checklist for those who can use detailed guidance every step of the way.
Author: Mary Ellen Guffey Publisher: South Western Educational Publishing ISBN: 9780324233643 Category : Business communication Languages : en Pages : 0
Book Description
This text-workbook is a streamlined, no-nonsense approach to business communication. It takes a three-in-one approach: (1) text, (2) practical workbook, and (3) self-teaching grammar/mechanics handbook. The chapters reinforce basic writing skills, then apply these skills to a variety of memos, letters, reports, and resumes. This new edition features increased coverage of contemporary business communication issues including oral communication, electronic forms of communication, diversity and ethics.
Author: Gerard Blokdijk
Author: Gerard Blokdijk
Author: Gerard Blokdijk
Author: Gerard Blokdijk
Author: Gerard Blokdijk
Author: Gerard Blokdijk
Author: Gerard Blokdijk
Author: Anthony Robbins
Author: Richard R. Lindsey
Author: Thomas F. Wallace
Author: Mary Ellen Guffey