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Author: Robert Buckman Publisher: University of Toronto Press ISBN: 1487592639 Category : Medical Languages : en Pages : 223
Book Description
For many health care professionals and social service providers, the hardest part of the job is breaking bad news. The news may be about a condition that is life-threatening (such as cancer or AIDS), disabling (such as multiple sclerosis or rheumatoid arthritis), or embarrassing (such as genital herpes). To date medical education has done little to train practitioners in coping with such situations. With this guide Robert Buckman and Yvonne Kason provide help. Using plain, intelligible language they outline the basic principles of breaking bad new and present a technique, or protocol, that can be easily learned. It draws on listening and interviewing skills that consider such factors as how much the patient knows and/or wants to know; how to identify the patient's agenda and understanding, and how to respond to his or her feelings about the information. They also discuss reactions of family and friends and of other members of the health care team. Based on Buckman's award-winning training videos and Kason's courses on interviewing skills for medical students, this volume is an indispensable aid for doctors, nurses, psychotherapists, social workers, and all those in related fields.
Author: Robert Buckman Publisher: University of Toronto Press ISBN: 1487592639 Category : Medical Languages : en Pages : 223
Book Description
For many health care professionals and social service providers, the hardest part of the job is breaking bad news. The news may be about a condition that is life-threatening (such as cancer or AIDS), disabling (such as multiple sclerosis or rheumatoid arthritis), or embarrassing (such as genital herpes). To date medical education has done little to train practitioners in coping with such situations. With this guide Robert Buckman and Yvonne Kason provide help. Using plain, intelligible language they outline the basic principles of breaking bad new and present a technique, or protocol, that can be easily learned. It draws on listening and interviewing skills that consider such factors as how much the patient knows and/or wants to know; how to identify the patient's agenda and understanding, and how to respond to his or her feelings about the information. They also discuss reactions of family and friends and of other members of the health care team. Based on Buckman's award-winning training videos and Kason's courses on interviewing skills for medical students, this volume is an indispensable aid for doctors, nurses, psychotherapists, social workers, and all those in related fields.
Author: Shep Hyken Publisher: Sound Wisdom ISBN: 1640950532 Category : Business & Economics Languages : en Pages : 173
Book Description
Convenience is King When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase. What about the minibar in your hotel room? That’s convenient too...but the convenience comes at a cost. Did you ever stop to think that the same $5.00 can of Coca-Cola in the hotel’s mini-fridge can be bought down the hall from the vending machine for just $1.25? Yet even with that can of Coke being four times more expensive, hotels are restocking minibars every day. Customers will pay for convenience. And they’ll choose to do more business over time with the people and companies that make their lives more convenient! Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers. The value proposition is both simple and profound: when you reduce friction and make it easier for customers to do business with you, they’ll reward you with their money, their loyalty, and their referrals. That’s the advantage of being a part of The Convenience Revolution.
Author: Chris Downing Publisher: ISBN: Category : Languages : en Pages : 42
Book Description
We examine the stock price benefit of meeting or beating earnings expectations. Using a general methodology, we find no compelling evidence that the timing of earnings news benefits firms' stock returns. Our results appear to overturn the findings of previous authors who, using less general methodologies, have suggested that firms can boost their stock returns by getting bad news out early. Our results are robust across time periods, for different scaling factors on earnings, when controlling for firm size and growth prospects, and when conditioned on past earnings news.
Author: Rachel Beanland Publisher: Simon and Schuster ISBN: 1982132485 Category : Fiction Languages : en Pages : 336
Book Description
“The perfect summer read” (USA TODAY) begins with a shocking tragedy that results in three generations of the Adler family grappling with heartbreak, romance, and the weight of family secrets over the course of one summer. *A New York Times Book Review Editors’ Choice * One of USA TODAY’s “Best Books of 2020” * One of Good Morning America’s “25 Novels You'll Want to Read This Summer” * One of Parade’s “26 Best Books to Read This Summer” Atlantic City, 1934. Every summer, Esther and Joseph Adler rent their house out to vacationers escaping to “America’s Playground” and move into the small apartment above their bakery. Despite the cramped quarters, this is the apartment where they raised their two daughters, Fannie and Florence, and it always feels like home. Now, Florence has returned from college, determined to spend the summer training to swim the English Channel, and Fannie, pregnant again after recently losing a baby, is on bedrest for the duration of her pregnancy. After Joseph insists they take in a mysterious young woman whom he recently helped emigrate from Nazi Germany, the apartment is bursting at the seams. Esther only wants to keep her daughters close and safe but some matters are beyond her control: there’s Fannie’s risky pregnancy—not to mention her always-scheming husband, Isaac—and the fact that the handsome heir of a hotel notorious for its anti-Semitic policies, seems to be in love with Florence. When tragedy strikes, Esther makes the shocking decision to hide the truth—at least until Fannie’s baby is born—and pulls the family into an elaborate web of secret-keeping and lies, bringing long-buried tensions to the surface that reveal how quickly the act of protecting those we love can turn into betrayal. “Readers of Emma Straub and Curtis Sittenfeld will devour this richly drawn debut family saga” (Library Journal) that’s based on a true story and is a breathtaking portrayal of how the human spirit can endure—and even thrive—after tragedy.
Author: Jeff Mack Publisher: Chronicle Books ISBN: 1452118531 Category : Juvenile Fiction Languages : en Pages : 39
Book Description
Good news, Rabbit and Mouse are going on a picnic. Bad news, it is starting to rain. Good news, Rabbit has an umbrella. Bad news, the stormy winds blow the umbrella (and Mouse!) into a tree. So begins this clever story about two friends with very different dispositions. Using just four words, Jeff Mack has created a text with remarkable flair that is both funny and touching, and pairs perfectly with his energetic, and hilarious, illustrations. Good news, this is a book kids will clamor to read again and again!
Author: Al B. Weir Publisher: Harper Collins ISBN: 031024742X Category : Health & Fitness Languages : en Pages : 212
Book Description
Dr. Weir offers practical help and spiritual guidance toward peace, strength, and healing for any patient faced with disturbing medical news. Rather than quick, easy answers, he equips patients to weather the storm and emerge stronger, richer, and more whole than ever before. Includes real stories of patients and personal experiences of Dr. Weir, with a foreword by Joni Eareckson Tada.
Author: Jake Knapp Publisher: Crown Currency ISBN: 0525572430 Category : Business & Economics Languages : en Pages : 306
Book Description
From the New York Times bestselling authors of Sprint comes “a unique and engaging read about a proven habit framework [that] readers can apply to each day” (Insider, Best Books to Form New Habits). “If you want to achieve more (without going nuts), read this book.”—Charles Duhigg, author of The Power of Habit Nobody ever looked at an empty calendar and said, "The best way to spend this time is by cramming it full of meetings!" or got to work in the morning and thought, Today I'll spend hours on Facebook! Yet that's exactly what we do. Why? In a world where information refreshes endlessly and the workday feels like a race to react to other people's priorities faster, frazzled and distracted has become our default position. But what if the exhaustion of constant busyness wasn't mandatory? What if you could step off the hamster wheel and start taking control of your time and attention? That's what this book is about. As creators of Google Ventures' renowned "design sprint," Jake and John have helped hundreds of teams solve important problems by changing how they work. Building on the success of these sprints and their experience designing ubiquitous tech products from Gmail to YouTube, they spent years experimenting with their own habits and routines, looking for ways to help people optimize their energy, focus, and time. Now they've packaged the most effective tactics into a four-step daily framework that anyone can use to systematically design their days. Make Time is not a one-size-fits-all formula. Instead, it offers a customizable menu of bite-size tips and strategies that can be tailored to individual habits and lifestyles. Make Time isn't about productivity, or checking off more to-dos. Nor does it propose unrealistic solutions like throwing out your smartphone or swearing off social media. Making time isn't about radically overhauling your lifestyle; it's about making small shifts in your environment to liberate yourself from constant busyness and distraction. A must-read for anyone who has ever thought, If only there were more hours in the day..., Make Time will help you stop passively reacting to the demands of the modern world and start intentionally making time for the things that matter.
Author: Donald E. Westlake Publisher: Warner Books (NY) ISBN: 9780446610841 Category : Fiction Languages : en Pages : 388
Book Description
"I'm a robber, not a grave robber," John Dortmunder says. So why is he knee-deep in dirt in a Long Island cemetery? It all started when Andy Kelp went into cyberspace and surfed his way into the clutches of master manipulator Fitzroy Guilderpost, who, working with a Las Vegas showgirl named Little Feather Redcorn, had the perfect idea for the perfect crime. For Dortmunder and his gang, the first step is to steal a dead Indian from his grave. The next step is to figure out just where Guilderpost is going with this plan, and what's really in it for them. After that, it's every crook for himself, as John Dortmunder and his cutting-edge crew of criminals give new meaning to the term "repeat offender"and find themselves whistling through a graveyard of their own....
Author: Robert Buckman
Author: Robert Buckman
Author: Shep Hyken
Author: Robert Buckman
Author: Chris Downing
Author: Rachel Beanland
Author: Jeff Mack
Author: Al B. Weir
Author: ROLF. DOBELLI
Author: Jake Knapp
Author: Donald E. Westlake