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Author: Kim-Soon Ng Publisher: BoD – Books on Demand ISBN: 9535105507 Category : Business & Economics Languages : en Pages : 268
Book Description
This book is comprised of a collection of reviews and research works from international professionals from various parts of the world. A practical approach to quality management provides the reader with the understanding of basic to total quality practices in organizations, reflecting a systematic coverage of topics. Its main focus is on quality management practices in organization and dealing with specific total quality practices to quality management systems. It is intended for use as a reference at the universities, colleges, corporate organizations, and for individuals who want to know more about total quality practices. The works in this book will be a helpful and useful guide to practitioners seeking to understand and use the appropriate approaches to implement total quality.
Author: Kim-Soon Ng Publisher: BoD – Books on Demand ISBN: 9535105507 Category : Business & Economics Languages : en Pages : 268
Book Description
This book is comprised of a collection of reviews and research works from international professionals from various parts of the world. A practical approach to quality management provides the reader with the understanding of basic to total quality practices in organizations, reflecting a systematic coverage of topics. Its main focus is on quality management practices in organization and dealing with specific total quality practices to quality management systems. It is intended for use as a reference at the universities, colleges, corporate organizations, and for individuals who want to know more about total quality practices. The works in this book will be a helpful and useful guide to practitioners seeking to understand and use the appropriate approaches to implement total quality.
Author: Jay H. Heizer Publisher: Pearson Educación ISBN: 9789702605256 Category : Business & Economics Languages : en Pages : 710
Book Description
In this textbook, Heizer (business administration, Texas Lutheran U.) and Render (operations management, Rollins College) provide a broad introduction to the field of operations management. A sampling of topics includes operations strategy for competitive advantage, forecasting, design of goods and services, human resources, e- commerce, project management, inventory management, and maintenance. The CD-ROM contains video case studies, lecture notes, Excel OM and Extend software, and additional practice problems. Annotation copyrighted by Book News Inc., Portland, OR
Author: Marta Peris-Ortiz Publisher: Springer ISBN: 3319064533 Category : Business & Economics Languages : en Pages : 197
Book Description
Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Involvement Practices (HIWP) and the EFQM excellence model, impacts a firm’s performance, enhances productivity and innovation and reduces cost, thereby allowing them to compete more effectively in the global market. Building on the extensive literature on the relationship between TQM and business performance, the authors argue that quality acts as a powerful competitive tool that companies should embrace in their corporate strategy. By promoting activities that result in greater efficiency, improved control and management of the organization (internal quality), firms can achieve significant improvement in customer satisfaction, employee satisfaction, social impact and business results (external quality) and exceed expectations in these areas.
Author: Michael Luck Publisher: Springer Science & Business Media ISBN: 3642013376 Category : Computers Languages : en Pages : 301
Book Description
Software architectures that contain many dynamically interacting components, each with its own thread of control, engaging in complex coordination protocols, are difficult to correctly and efficiently engineer. Agent-oriented modelling techniques are important for the design and development of such applications. This book provides a diverse and interesting overview of the work that is currently being undertaken by a growing number of researchers in the area of Agent-Oriented Software Engineering. The papers represent a state-of-the-art report of current research in this field, which is of critical importance in facilitating industry take-up of powerful agent technologies. This volume constitutes the thoroughly refereed post-conference proceedings of the 9th International Workshop on Agent-Oriented Software Engineering, AOSE 2008, held in Estoril, Portugal, in May 2008 as part of AAMAS 2008. The 20 revised full papers were carefully selected from 50 initial submissions during two rounds of reviewing and improvement. The papers have been organized into four sections on: multi-agent organizations, method engineering and software development processes, testing and debugging, as well as tools and case studies.
Author: Marie-Pierre Gleizes Publisher: Springer Science & Business Media ISBN: 3642192076 Category : Computers Languages : en Pages : 235
Book Description
This volume constitutes the thoroughly refereed post-conference proceedings of the 10th International Workshop on Agent-Oriented Software Engineering, AOSE 2009, held in Budapest, Hungary, in May 2009 as part of AAMAS 2009, the 8th International Conference on Autonomous Agents and Multiagent Systems. The 10 revised full papers presented were carefully selected from numerous initial submissions during two rounds of reviewing and improvement. The papers have been organized into three sections on multi-agent organizations, concrete development techniques, and - one step higher - going beyond the concrete technique and proposing a development method for designing concrete types of systems. This state-of-the-art survey is rounded off by five additional lectures addressing key areas in development: agent-oriented modelling languages, implementation of MAS, testing of MAS, software processes, and formal methods for the development of MAS. They permit analysis of the current state in the generation of specifications of MAS, the way these specifications can be implemented, how they can be validated, and what steps are necessary to do so.
Author: Marta Peris-Ortiz Publisher: Springer ISBN: 3319172514 Category : Business & Economics Languages : en Pages : 312
Book Description
This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.
Author: Nemesio Castillo Publisher: Lulu.com ISBN: 130070344X Category : Business & Economics Languages : en Pages : 439
Book Description
The predominant view in economic theory until the crisis of the '70s, argued the great enterprise was the key player in the innovation process, this was conceived as an activity that unfolded in specific areas, with clear responsibilities and predetermined objectives. This operating structure of the innovative process was functional demand model that favored the standardization of production. The innovative process was developed predominantly by firms that had a domain oligopolistic market from which they made windfall with which financed the research and development activities. In this context, the role of SMEs in the innovation process is limited to covering the portion of the market that big companies left.
Author: Krishnan, Archana Publisher: IGI Global ISBN: 1522552898 Category : Business & Economics Languages : en Pages : 476
Book Description
Over the past decade, increasing competition has created immense opportunities for businesses globally. As such, it important to research new methods and systems for creating optimal business cultures. Cases on Quality Initiatives for Organizational Longevity is a scholarly publication that examines cases on practices in organizations and how they have facilitated transformation over the years. Featuring coverage on a broad range of topics such as customer loyalty, benchmarking, and employee training, this book is geared toward business owners, managers, entrepreneurs, professionals, researchers, and students seeking current and relevant research on contemporary cases in the field of business quality management.
Author: Jose Sanchez-Alarcos Ballesteros Publisher: Routledge ISBN: 1317118243 Category : Political Science Languages : en Pages : 189
Book Description
The key theme of this book is organizational learning and its consequences for the field of aviation safety. Air safety rates have been improving for a long time, demonstrating the effects of a good learning model at work. However, the pace of improvement has almost come to a standstill. Why is this? Many safety improvements have been embodied in technology. New devices and procedures appear almost daily, yet the rate of air safety improvement has dragged in recent years. Improving Air Safety through Organizational Learning explains this situation as being the consequence of a development model supported chiefly by information technology being introduced as an alternative to human operators. This is not a book about the convenience of including or not including IT in aviation, but an open discussion about the adequacy and risks of some practices in the field. Two different but complementary issues emerge. Firstly, a real improvement in air safety requires a different approach, since the present one seems now to be exhausted. Secondly, the current approach has powerful economic roots, and any new approach must deal with this fact, improving safety rates without becoming financially damaging. Consequently the book is divided into two parts. Part one deals with the issue of the present learning model organizing the conclusions around accident reports that show themselves the existence of a problem: the present use of technology makes the system better at doing things already known, while at the same time it makes the whole system worse at dealing with unplanned situations. Part two suggests a new development model, one that makes strong use of technology but at the same time questions every step: what knowledge will disappear from the system and what is the potential effect of that loss?
Author: Publisher: IICA ISBN: Category : Languages : en Pages : 196
Author: Kim-Soon Ng
Author: Kim-Soon Ng
Author: Jay H. Heizer
Author: Marta Peris-Ortiz
Author: Michael Luck
Author: Marie-Pierre Gleizes
Author: Marta Peris-Ortiz
Author: Nemesio Castillo
Author: Krishnan, Archana
Author: Jose Sanchez-Alarcos Ballesteros
Author: