Front Office Management for the Veterinary Team E-Book PDF Download

Author: Heather Prendergast
Publisher: Elsevier Health Sciences
ISBN: 0323570410
Category : Medical
Languages : en
Pages : 418

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Book Description
- NEW! Strategic Planning chapter discusses how to strategically plan for the successful future of the veterinary hospital, and will include details on growing the practice, planning the workforce, meeting consumer needs, and increasing the value of the practice. - NEW! The Leadership Team chapter discusses how leadership affects the paraprofessional staff, provides suggestions for effective leadership strategies, and methods to set expectations for employees, including attracting and retaining employees, leveraging, empowering and driving employee engagement. - NEW! Standard Operating Procedures provides a checklist of important tasks associated with that chapter that must be addressed/completed in the veterinary practice setting.

Author: Heather Prendergast
Publisher: Saunders
ISBN: 9780323261852
Category : Animal health technicians
Languages : en
Pages : 0

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Book Description
This complete guide to veterinary office management covers front office skills, clinical assisting tasks, critical core competencies as outlined by the Veterinary Hospital Managers Association, and pet health insurance and wellness plans.--From publisher description.

Author: Heather Prendergast
Publisher: Elsevier Health Sciences
ISBN: 0323291511
Category : Medical
Languages : en
Pages : 546

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Book Description
UPDATED Pet Health Insurance and Wellness Programs chapter describes how pet insurance and wellness programs may integrated into a successful business. UPDATED chapters include the most current information on team management, human resources, marketing, inventory management, and preparing and maintaining a budget. UPDATED coverage of technology and procedures includes new computer screen shots, new photos, revised What Would You Do/Not Do boxes addressing real-life situations, and a glossary, helping you make a smooth transition into the workplace.

Author: Heather Prendergast
Publisher: Elsevier Health Sciences
ISBN: 0323290426
Category : Medical
Languages : en
Pages : 486

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Book Description
The only book of its kind, Front Office Management for the Veterinary Team focuses on the day-to-day duties of the veterinary team. It offers a complete guide to scheduling appointments, billing and accounting, communicating effectively and compassionately with clients, managing medical records, budgeting, marketing your practice, managing inventory, using outside diagnostic laboratory services, and much more. Written by Heather Prendergast, RVT, CVPM, this manual simplifies essential tasks with step-by-step instructions! Exercises on the Evolve website offer additional practice with front office tasks. Interactive working forms give you experience completing sample checks, deposit slips, patient history forms, and incident reports. The latest information on electronic banking and tax forms ensures that you adhere to the most current financial guidelines. What Would You Do/Not Do boxes provide scenarios to expose you to real-life situations that occur in veterinary practice and guide you through to an appropriate resolution. Review questions test your understanding of concepts presented in each chapter. Practice Point boxes highlight practical information to remember while on the job. Veterinary Practice and the Law boxes provide essential information about laws that you must know in order to run an ethical practice and to protect the practice. Key terms and learning objectives guide you through study of the most important content.

Author: Justin Chamblee
Publisher: American Animal Hosp Assoc
ISBN: 1583261249
Category : Medical
Languages : en
Pages : 178

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Book Description

Author: Maggie Shilcock
Publisher: Elsevier Health Sciences
ISBN: 0702029203
Category : Medical
Languages : en
Pages : 248

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Book Description
A practical, user-friendly guide to veterinary practice management, this text presents administrative and financial aspects in an understandable format. It also provides all that is needed to be known to run an efficient veterinary practice.

Author: Heather Prendergast
Publisher: Elsevier Health Sciences
ISBN: 0323759882
Category : Medical
Languages : en
Pages : 642

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Book Description
Prepare for VTNE success! Review Questions and Answers for Veterinary Technicians, 6th Edition provides 5,000 VTNE-style questions that have been reviewed and updated to reflect the latest changes to the Veterinary Technician National Examination. The book begins with multiple-choice questions on basic knowledge, including anatomy and physiology, hospital management, calculations, and terminology. It continues with a Q&A review of core subjects such as pharmacology, surgical nursing, laboratory procedures, diagnostic imaging, and pain management. Written by veterinary technology educator Heather Prendergast, this review includes an Evolve website allowing you to create customized, timed practice exams that mirror the VTNE experience. - More than 5,000 multiple-choice questions are rigorously reviewed, mirror the type of questions found on the VTNE, and are designed to test factual knowledge, reasoning skills, and clinical judgment. - Detailed rationales are included in the print text and on the Evolve website, reinforcing student knowledge and providing the reasoning behind answers. - Organization of the book into primary subject areas reflects the latest version of the VTNE. - Customized exam generator on Evolve offers a simulated test-taking experience with customized practice tests and timed practice exams with instant feedback and extended rationales. - NEW! More than 200 new questions are added to this edition.

Author: Carol Gray
Publisher: John Wiley & Sons
ISBN: 111869970X
Category : Medical
Languages : en
Pages : 229

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Book Description
This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a core clinical skill, and is now taught as a compulsory part of most veterinary degree courses. Good communication is crucial to the veterinarian-client-patient relationship, to patient health and ultimately to the success of any veterinary business. The book covers all the key areas of communication including: the basic framework for the veterinary consultation; professional, ethical and legal aspects; communication with clients and colleagues; and coping with end-of-life and other difficult situations. It combines the most up-to-date research with a wealth of practical information, such as: Real-life case studies to help you apply your learning to real scenarios Simple step-by-step guidelines showing you how to deal with specific situations Examples of written resources you can use in practice This valuable textbook has been written and edited by a carefully chosen group of specialists, comprising veterinary communication lecturers, veterinary practitioners, training managers and counsellors.

Author: Lowell Ackerman
Publisher: John Wiley & Sons
ISBN: 1119540704
Category : Medical
Languages : en
Pages : 1106

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Book Description
A practical guide to identifying risks in veterinary patients and tailoring their care accordingly Pet-specific care refers to a practice philosophy that seeks to proactively provide veterinary care to animals throughout their lives, aiming to keep pets healthy and treat them effectively when disease occurs. Pet-Specific Care for the Veterinary Team offers a practical guide for putting the principles of pet-specific care into action. Using this approach, the veterinary team will identify risks to an individual animal, based on their particular circumstances, and respond to these risks with a program of prevention, early detection, and treatment to improve health outcomes in pets and the satisfaction of their owners. The book combines information on medicine and management, presenting specific guidelines for appropriate medical interventions and material on how to improve the financial health of a veterinary practice in the process. Comprehensive in scope, and with expert contributors from around the world, the book covers pet-specific care prospects, hereditary and non-hereditary considerations, customer service implications, hospital and hospital team roles, and practice management aspects of pet-specific care. It also reviews specific risk factors and explains how to use these factors to determine an action plan for veterinary care. This important book: Offers clinical guidance for accurately assessing risks for each patient Shows how to tailor veterinary care to address a patient’s specific risk factors Emphasizes prevention, early detection, and treatment Improves treatment outcomes and provides solutions to keep pets healthy and well Written for veterinarians, technicians and nurses, managers, and customer service representatives, Pet-Specific Care for the Veterinary Team offers a hands-on guide to taking a veterinary practice to the next level of care.

Author: Harriet Brooks
Publisher: John Wiley & Sons
ISBN: 1405155906
Category : Medical
Languages : en
Pages : 257

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Book Description
One of the first books on general pathology written specifically for veterinary nurses and those new to the subject. It builds on prior knowledge of anatomy, physiology and biochemistry to explain the pathological changes that occur in sick animals. The book provides an understanding of the effects of various disease processes, and relates these to clinical presentation, diagnosis and prognosis, and treatment rationales. Presented in an easy to read format, with many illustrations and summary boxes to aid comprehension. Each chapter has a useful "test yourself" section to test understanding.