Author: Virginia. Department of Housing and Community DevelopmentPublisher:
ISBN:
Category : Congregate housing
Languages : en
Pages : 8
Book Description
Fostering the Development of Affordable Assisted Living Facilities Through Training, Education, and Information
Author: Virginia. Department of Housing and Community DevelopmentPublisher:
ISBN:
Category : Congregate housing
Languages : en
Pages : 8
Book Description
Assisted Living in the United States
Author: Rosalie A. KanePublisher:
ISBN:
Category : Congregate housing
Languages : en
Pages : 164
Book Description
Acts of the General Assembly of the Commonwealth of Virginia
Author: VirginiaJournal of the House of Delegates of the Commonwealth of Virginia
Author: Virginia. General Assembly. House of DelegatesPublisher:
ISBN:
Category : Bills, Legislative
Languages : en
Pages : 896
Book Description
Assisted Living Administration and Management
Author: Darlene Yee-Melichar, EdD, FGSA, FAGHEPublisher: Springer Publishing Company
ISBN: 0826104673
Category : Medical
Languages : en
Pages : 482
Book Description
Named a 2013 Doody's Essential Purchase! "Since there are few books available on this topic that are this comprehensive and well-organized, this book should be of value to anyone interested in the topic of assisted living facilities in the U.S." Score: 98, 5 stars.óDoodyís Medical Reviews "This book is much needed. It offers a practical approach to key issues in the management of an assisted living facility... It is especially pleasing to see the long needed collaboration between nursing, social services, and education that is reflected by the training of the authors. This book is an important milestone for the field of aging and assisted living administration." From the Foreword byRobert Newcomer, PhD, Department of Social and Behavioral Sciences University of California-San Francisco Assisted Living Administration and Management contains all the essentials for students new to the field, as well as nuanced information for professionals looking to fine-tune their skills. This comprehensive resource provides deeper insights to address the ever-changing world of the assisted living community, containing effective best practices and model programs in elder care. The authors provide the necessary tools and tips to maximize the overall health, safety, and comfort of residents. This landmark reference, for assisted living and senior housing administrators as well as graduate students, contains the most practical guidelines for operating assisted living facilities. It offers advice on hiring and training staff, architecture and space management, and more. This multidisciplinary book is conveniently organized to cover the most crucial aspects of management, including organization; human resources; business and finance; environment; and resident care. Key Features: Highlights the most effective practices and model programs in elder care that are currently used by facilities throughout the United States Contains useful details on business and financial management, including guidelines for marketing, legal issues and terms, and public policy issues Includes chapters on environmental management, with information on accessibility, physical plant maintenance, and disaster preparedness Emphasizes the importance of holistic, resident care management, by examining the biological, psychological, and social aspects of aging Enables students to evaluate, analyze, and synthesize information on how to operate assisted living facilities
Senate Report No. 105-36, 105-1
Author: Journal of the House of Representatives of the United States
Author: United States. Congress. HousePublisher:
ISBN:
Category : CD-ROMs
Languages : en
Pages : 1456
Book Description
Some vols. include supplemental journals of "such proceedings of the sessions, as, during the time they were depending, were ordered to be kept secret, and respecting which the injunction of secrecy was afterwards taken off by the order of the House".
Federal Register
Author: Publisher:
ISBN:
Category : Delegated legislation
Languages : en
Pages : 2248
Book Description
Children
Author: Customer Service in Assisted Living
Author: Kelly Smith PapaPublisher:
ISBN: 9781683081999
Category :
Languages : en
Pages : 0
Book Description
Customer Service in Assisted Living: Strategies for Building Successful Partnerships Kelly Smith Papa, MSN, RN Carol Marshall, MA Strengthen your facility's reputation while decreasing the likelihood of lawsuits. If one resident has a positive and pleasant experience in your care, they'll tell their families, and their families will tell their loved ones and friends. That's the importance of good customer service--which we often take for granted. We say we strive for it, but how do we ensure it? Take action and boost your facility's reputation with Customer Service in Assisted Living: Strategies for Building Successful Partnerships, a guide to cultivate strong customer service skills in your nurses, frontline staff, and any other staff members who interact with residents and families. The book provides insight into building partnerships between residents, families, staff, and the media to manage risk and avoid litigation. Developing an effective customer service program is the first and most essential step in protecting your organization's reputation and showcasing what it has to offer. By providing proper family education and handling adverse events in a straightforward manner, you can reduce the likelihood of legal action being taken. Authors Kelly Smith Papa, MSN, RN, and Carol Marshall, MA, offer a fun, innovative approach to learning with instant access to everything you need to conduct training, including customized PowerPoint presentations, in-services, and templates to meet the needs of your organization. This resource provides downloadable in-services, including: The importance of customer service Dealing with upset families Building relationships Measuring customer service success Chapter 1: Why Customer Service Is the Key to Success Introduction A Brief History of Customer Service Why Is Customer Service Important? How Customer Service Affects Litigation How Consumers Measure Quality Healthcare Three Distinctions of Quality Reputations Are Earned Chapter 2: How to Demonstrate Quality Customer Service It's All About the Relationships Pitfalls of the Tour The Tour The True Picture "What Do You Need, Hon?" Give Customers What They Want Chapter 3: Engaging Residents' Families The Impression of the Senior Services Industry New Versus Old Families and Community Reputations Families Are the Frontline Customers Interdependency: Staff Depends on the Residents and Their Families Staff Responsibility for Reputation Ten Strategies for Building Successful Family Partnerships Seven Signs of Families in Conflict Initiate Change Don't Take It Personally It Is Dangerous to Label Others Broken Promises The Broken Promise and the Family Provide Support and Guidance to Families Keys to Successful Transitions: Putting Your Best Foot Forward A Good Idea to Help New Families Customer Service and the Care Plan Chapter 4: The Upset Family Member Seeking to Understand Upset Family Members: From Adversary to Advocate How to Approach the Upset Family The Upset Husband How Staff Can Make a Difference Chapter 5: Train Staff Members to Provide Top-Notch Customer Service Introducing SHARE to Staff The SHARE Training Guide Make SHARE Part of the Culture Service Honesty Attitude Respect Ethics Chapter 6: How to Measure Customer Satisfaction The Survey Says ... The Welcome Complaint Handling the Complaint Begin the Investigation Find the Solution Chapter 7: Engagement Engagement as the Root of Customer Service Back to School What's in a Name? Engagement in Action Iceberg Chapter 8: Caring for Residents Affected by Alzheimer's Disease and Related Dementia Understanding Dementia Programing Staff Education Chapter 9: Is That the 60 Minutes Van in the Parking Lot? What the News Media Does to Get the Story Crisis Plan Communications Employees Ten Steps to Managing a Crisis About the Authors: Kelly Smith Papa, MSN, RN, is the corporate director of learning at Masonicare in Connecticut. She is responsible for developing the Masonicare University and creating a culture of continued learning. Papa's experiences in the field of aging services include serving as a director of nursing, clinical educator, leadership coach, and dementia care consultant. For over six years, she has studied the disciplines of a learning organization and how they apply to aging services. She has researched models of application of these disciplines to create a workforce that is engaged, innovative, and more adaptable to change. Papa has presented at numerous state and national conferences on a variety of topics, including building learning organizations, creativity in staff development, person-centered care, dementia care, leading change, and leadership development. She has written books and articles on dementia care and creative staff development. In 2013, Papa served as chair of the workforce development committee for Connecticut's task force on Alzheimer's disease and dementia. She earned her BSN from Saint Anselm College in New Hampshire and her MSN from the University of Saint Joseph. She is a fellow of the LeadingAge Leadership Academy and received the Nightingale Award for Excellence in Nursing in 2011. Carol Marshall, MA, is a risk management specialist based in Fort Worth, Texas. For the past 18 years, she has trained managers and staff members in long-term care facilities across the country about the benefits of exceptional customer service and risk management. Marshall has offered training programs at numerous state conferences, professional groups, and facilities.