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Author: AWWA Staff Publisher: American Water Works Association ISBN: 1613000650 Category : Water utilities Languages : en Pages : 88
Book Description
This manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results.
Author: AWWA Staff Publisher: American Water Works Association ISBN: 1613000650 Category : Water utilities Languages : en Pages : 88
Book Description
This manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results.
Author: Chris Adams and Beth Hughes Publisher: Association for Talent Development ISBN: 1950496031 Category : Business & Economics Languages : en Pages : 20
Book Description
To distinguish an L&D program that affects learner behavior, you must put results first. Doing so helps you show the value of your work as a learning consultant and demonstrate the value of L&D activities. In this issue of TD at Work, Chris Adams and Beth Hughes introduce the Results Come First framework. You will discover: • how results should come first when engaging with clients • the forces that may throw off the balance of your development initiative • examples of how the framework works in action.
Author: Awwa Staff Publisher: Amer Water Works Assn ISBN: 9781583214589 Category : Business & Economics Languages : en Pages : 79
Book Description
This manual serves as both a strategic training experience and a tool for achieving quality customer service at a water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. Its informative and easy to understand format allows for quick results.
Author: Janet V. Denhardt Publisher: Routledge ISBN: 1317486919 Category : Political Science Languages : en Pages : 255
Book Description
The New Public Service: Serving, not Steering provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. It is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn’t simple; (6) serve, rather than steer; and (7) value people, not just productivity. The New Public Service asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important, and meaningful about public service and considers how we might better live up to those ideals and values. The revised fourth edition includes a new chapter that examines how the role and significance of these New Public Service values have expanded in practice and research over the past 15 years. Although the debate about governance will surely continue for many years, this compact, clearly written volume both provides an important framework for a public service based on citizen discourse and the public interest and demonstrates how these values have been put into practice. It is essential reading fo students and serious practitioners in public administration and public policy.
Author: Andrew Leyshon Publisher: OUP Oxford ISBN: 0191024740 Category : Political Science Languages : en Pages : 225
Book Description
The impact of digital technology on the musical economy has been profound. From its production, reproduction, distribution, and consumption, the advent of MP3 and the use of the Internet as a medium of distribution has brought about a significant transformation in the way that music is made, how it is purchased and listened to, and, significantly, how the musical economy itself is able to reproduce itself. In the late 1990s the obscure practice of 'ripping' tracks from CDs through the use of compression programmes was transformed from the illegal hobby of a few thousand computer specialists to a practice available to millions of people worldwide through the development of peer-to-peer computer networks. This continues to have important implications for the viability of the musical economy. At the same time, the production of music has become more accessible and the role of key gatekeepers in the industry—such as record companies and recording studios— has been undermined, whilst the increased accessibility of music at reduced cost via the Internet has revalorised live performance, and now generates revenues higher than recorded music. The early 21st century has provided an extraordinary case study of an industry in flux, and one that throws light on the relationship between culture and economy, between passion and calculation. This book provides a theoretically grounded account of the implications of digital technology on the musical economy, and develops the concept of the musical network to understand the transformation of this economy over space and through time.
Author: United States. Congress. House. Committee on Appropriations. Subcommittee on Interior, Environment, and Related Agencies Publisher: ISBN: Category : United States Languages : en Pages : 1170
Author: Cummins, Ian Publisher: Policy Press ISBN: 1447350596 Category : Social Science Languages : en Pages : 182
Book Description
This critical interdisciplinary study charts the modern history of mental health services, reflects upon the evolution of care in communities and considers the most effective policies and practices for the future. Starting with the development of community care in the 1960s, Cummins explores the political, economic and bureaucratic factors behind the changes and crises in mental health social care since, returning to those roots to identify progressive principles that can pave a sustainable pathway forward. This is a ground-breaking contribution to debates about the role, values and future of community care and is vital reading for students, teachers and researchers in the field of social work and mental health.
Author: Peter Fader Publisher: ISBN: Category : Business planning Languages : en Pages : 128
Book Description
Not all customers are created equal. Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customers...and then there is pretty much everybody else. Upending some of our most fundamental beliefs, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers. He provides insights to help you revamp your performance metrics, product development, customer relationship management and organization in order to make sure you focus directly on the needs of your most valuable customers and increase profits for the long term.
Author: AWWA Staff
Author: AWWA Staff
Author: Chris Adams and Beth Hughes
Author: Awwa Staff
Author: Janet V. Denhardt
Author: 
Author: Andrew Leyshon
Author: United States. Congress. House. Committee on Appropriations. Subcommittee on Interior, Environment, and Related Agencies
Author: New York (State).
Author: Cummins, Ian
Author: Peter Fader