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Author: Jim Clemmer Publisher: Jim Clemmer ISBN: 9780771591662 Category : Business & Economics Languages : en Pages : 422
Book Description
Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change
Author: Jim Clemmer Publisher: Jim Clemmer ISBN: 9780771591662 Category : Business & Economics Languages : en Pages : 422
Book Description
Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change
Author: Jim Clemmer Publisher: McGraw-Hill Companies ISBN: 9780786303564 Category : Business & Economics Languages : en Pages : 392
Book Description
This authoritative, crisply written book outlines Zenger-Miller/Achieve's Service/Quality System that is used in dozens of public and private sector companies. At the heart of the book are 12 key service/quality improvement areas--or cylinders--that show how to signal commitment, listen to internal/external customers, improve processes, realign systems, and more.
Author: Rex Mendoza Publisher: Shepherds Voice Publications, Inc. ISBN: 9710072145 Category : Business & Economics Languages : en Pages : 238
Book Description
If you’ve always wondered how to take the leap from being a struggling employee to an affluent entrepreneur and investor, look no further. On the heels of the smashing success of his debut book, Rex Mendoza’s much-awaited second offering will not leave you disappointed. Brimming with illuminating stories from his personal journey from the bottom of the corporate ladder to the owner of several multimillion-peso businesses, Rex will fire you up to blaze your own trail to success from employee to entrepreneur and investor. In these pages, you will learn how to: • Become an entrepreneur and investor while being an employee • Determine your financial, emotional, and professional readiness to take the leap from employee to entrepreneur • Overcome common excuses that keep you from pursuing entrepreneurship • Create momentum and harness energy to break away from your comfort zones • Plough back and invest in yourself to achieve greater success • Apply fundamental principles and compelling convictions in investing • Define, measure, monitor, and achieve genuine success • And many more!
Author: Randy R Bruegman Publisher: Jones & Bartlett Learning ISBN: 1284236404 Category : Technology & Engineering Languages : en Pages : 553
Book Description
The Principles of Fire and Emergency Services Administration, Second Edition provides in-depth information needed to be a successful company officer, battalion, commander, deputy chief or chief executive officer, providing the necessary base curriculum to meet the FESHE requirements.
Author: Robert Solomon Publisher: John Wiley & Sons ISBN: 111922828X Category : Business & Economics Languages : en Pages : 191
Book Description
A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.
Author: John A. Murphy Publisher: John Wiley & Sons ISBN: 0471498181 Category : Business & Economics Languages : en Pages : 307
Book Description
In a world where there is increasing choice for just about every kind of product and service, winning and holding the best customers is key to the success of any business. Customer Relationship Management, or CRM, is a concept that senior managers in any kind of business ignore at their peril. At its heart is the successful management of customer retention by being customer-focused as an organization. The concept is not rocket science, but its implementation is more of a challenge. It involves a fundamental change within the organization. In this book, John Murphy introduces "The Lifebelt" - quite literally an aid to keeping afloat in this pressured environment. The Lifebelt is a framework that offers a practical way forward to integrating and mobilizing the entire oragnization toward a holistic CRM programme. The proprietary framework features six key factors identified as being essential for consistent delivery of service: customer focus, processes, employee involvement, training, measurement, and continuous improvement. John Murphy outlines how each of the factors should be owned by an appropriate member of the top management team. When this framework is systematically and effectively implemented and managed it will considerably enhance the customer retention capacity of the company. The logic of the framework applies to virtually all industries internationally. Managers and marketers across the board will find this book one of the most practical gudies to retaining customers published to date.
Author: Bob Serling Publisher: Lulu.com ISBN: 1411675827 Category : Business & Economics Languages : en Pages : 252
Book Description
This is a collection of four works by Bob Serling on how to build your Professional Service oriented business into a million dollar powerhouse. Practical advice and sample marketing information are provided. In addition, purchasing this book entitles to reader to download four pre-recorded QA sessions with the author
Author: Jim Clemmer
Author: Jim Clemmer
Author: Jim Clemmer
Author: Rex Mendoza
Author: United States. War Department
Author: Randy R Bruegman
Author: Robert Solomon
Author: 
Author: John A. Murphy
Author: Bob Serling
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