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Author: Gavin Scott Publisher: ISBN: Category : Languages : en Pages : 140
Book Description
Whether you work as a customer service operative, you lead customer-facing teams or you're running your own business, this book is for you. There is 'Gold Dust' in every single conversation you have with a customer, as long as you know where to look, and Gavin can help you find it. This book is a collection of stories from Gavin's life and his time working in customer service. Each of them contains a valuable lesson that you can apply to your customer interactions today to add value to every conversation. You'll find simple and actionable tips in this book that will: Help you retain more of your customers: Help you increase the amount your customers spend with you: Result in customers who become fans of your business and share their positive experiences with others. Gavin has spent over 20 years helping high-profile organisations enhance their customer service. Through the anecdotes and stories in these pages, he's sharing his knowledge and easy steps towards more successful customer interactions. "Real gold dust - invaluable, helpful advice, given in a way which is easy to grasp, understand and remember. Storytelling at its best." - Ian Burns, CEO, Cameron and Galliers Homes"The art of customer experience presented in a really compelling format - easy to relate to, easy to implement and highly effective." - Nick Butler, Commercial Director, DriveTech "A great book full of gems and insights into simple and pragmatic approaches anyone can make to improve that all important human connection with others. Engaging, highly entertaining and full of gold dust!" - Jacqueline Frost, Creative Director, Elevate Talent
Author: Gavin Scott Publisher: ISBN: Category : Languages : en Pages : 140
Book Description
Whether you work as a customer service operative, you lead customer-facing teams or you're running your own business, this book is for you. There is 'Gold Dust' in every single conversation you have with a customer, as long as you know where to look, and Gavin can help you find it. This book is a collection of stories from Gavin's life and his time working in customer service. Each of them contains a valuable lesson that you can apply to your customer interactions today to add value to every conversation. You'll find simple and actionable tips in this book that will: Help you retain more of your customers: Help you increase the amount your customers spend with you: Result in customers who become fans of your business and share their positive experiences with others. Gavin has spent over 20 years helping high-profile organisations enhance their customer service. Through the anecdotes and stories in these pages, he's sharing his knowledge and easy steps towards more successful customer interactions. "Real gold dust - invaluable, helpful advice, given in a way which is easy to grasp, understand and remember. Storytelling at its best." - Ian Burns, CEO, Cameron and Galliers Homes"The art of customer experience presented in a really compelling format - easy to relate to, easy to implement and highly effective." - Nick Butler, Commercial Director, DriveTech "A great book full of gems and insights into simple and pragmatic approaches anyone can make to improve that all important human connection with others. Engaging, highly entertaining and full of gold dust!" - Jacqueline Frost, Creative Director, Elevate Talent
Author: Ibrahim al-Koni Publisher: American University in Cairo Press ISBN: 1617970697 Category : Fiction Languages : en Pages : 153
Book Description
“Imagine Cormac McCarthy's savage lyricism in a Paul Bowles desert landscape and you begin to enter the bleakly beautiful world of this mesmerizing, fable-like novel.”—The Independent Gold Dust is a classic story of the brotherhood between man and beast, the thread of companionship that is all the difference between life and death in the desert. It is a story of the fight to endure in a world of limitless and waterless wastes, and a parable of the struggle to survive in the most dangerous landscape of all: human society. Rejected by his tribe and hunted by the kin of the man he killed, Ukhayyad and his thoroughbred camel flee across the desolate Tuareg deserts of the Libyan Sahara. Between bloody wars against the Italians in the north and famine raging in the south, Ukhayyad rides for the remote rock caves of Jebel Hasawna. There, he says farewell to the mount who has been his companion through thirst, disease, lust, and loneliness. Alone in the desert, haunted by the prophetic cave paintings of ancient hunting scenes and the cries of jinn in the night, Ukhayyad awaits the arrival of his pursuers and their insatiable hunger for blood and gold.
Author: Chris Lynch Publisher: Open Road Media ISBN: 148040456X Category : Young Adult Fiction Languages : en Pages : 203
Book Description
DIVBaseball-loving seventh grader Richard has hopes of turning himself and the new kid, Napoleon, into the best baseball players Boston has seen since the Gold Dust Twins/divDIV/divDIV“As long as you have baseball on your side you can overcome anything.” Seventh grader Richard Moncreif is convinced baseball will ease newcomer Napoleon Charlie Ellis’s transition to life in Boston. Napoleon is unlike anyone he’s ever met: poised, well educated, and a cricket player from the Caribbean. Napoleon is one of the few black students at Richard’s school, where racism is pervasive. But Richard believes that he and Napoleon can get through any hardship and become the next Gold Dust Twins, just like the famous pair of Red Sox rookies from 1975. After all, Napoleon is a natural athlete, and Richard knows everything anyone could possibly know about baseball. He just needs Napoleon to play along./divDIV /divDIVThis ebook features an illustrated biography of Chris Lynch including rare images from the author’s personal collection./divDIV /divDIV/div
Author: Kevin Singel Publisher: Createspace Independent Publishing Platform ISBN: 9781719553469 Category : Languages : en Pages : 466
Book Description
Travel guide book inspired by the gold prospecting origin of Colorado. Includes touring information on all the major towns founded as gold mining camps as well as summaries of each town's origin story. Includes reviews and recommendations on historic districts to visit, mines to tour, driving tours of ghost towns and places to gold pan. Includes information on 16 historic districts, 31 museums, 18 mines, 186 gold panning sites across the state of Colorado. Thoroughly researched to confirm public access to the panning sites (no private property or areas subject to mining claim has been included - unlike other books.)Written by a long-time Colorado resident and gold prospector. Based on years of research and field work.Get your share of the gold by prospecting for it in historic, urban, and remote locations across the gold districts of Colorado.
Author: Haym Benaroya Publisher: Springer Science & Business Media ISBN: 1441908714 Category : Science Languages : en Pages : 427
Book Description
The expansion of our civilization to the Moon and beyond is now within our reach, technically, intellectually and financially. Apollo was not our last foray into the Solar System and already science fiction is finding it difficult to keep ahead of science and engineering fact. In 1807, few people anticipated the Wright Brothers’ human flight a hundred years later. In 1869, only science fiction writers would have suggested landing people on the Moon in 1969. Similarly, other great inventions in mechanics and in electronics were not envisaged and therefore the technologies to which those inventions gave birth were only foreseen by a tiny group of visionaries.
Author: Eilon Paz Publisher: Ten Speed Press ISBN: 1607748703 Category : Music Languages : en Pages : 577
Book Description
A photographic look into the world of vinyl record collectors—including Questlove—in the most intimate of environments—their record rooms. Compelling photographic essays from photographer Eilon Paz are paired with in-depth and insightful interviews to illustrate what motivates these collectors to keep digging for more records. The reader gets an up close and personal look at a variety of well-known vinyl champions, including Gilles Peterson and King Britt, as well as a glimpse into the collections of known and unknown DJs, producers, record dealers, and everyday enthusiasts. Driven by his love for vinyl records, Paz takes us on a five-year journey unearthing the very soul of the vinyl community.
Author: Stephen Davis Publisher: St. Martin's Press ISBN: 1250032903 Category : Biography & Autobiography Languages : en Pages : 353
Book Description
Stevie Nicks is a legend of rock, but her energy and magnetism sparked new interest in this icon. At 68, she's one of the most glamorous creatures rock has known, and the rare woman who's a real rock ‘n' roller. Gold Dust Woman gives "the gold standard of rock biographers" (The Boston Globe) his ideal topic: Nicks' work and life are equally sexy and interesting, and Davis delves deeply into each, unearthing fresh details from new, intimate interviews and interpreting them to present a rich new portrait of the star. Just as Nicks (and Lindsay Buckingham) gave Fleetwood Mac the "shot of adrenaline" they needed to become real rock stars—according to Christine McVie—Gold Dust Woman is vibrant with stories and with a life lived large and hard: —How Nicks and Buckingham were asked to join Fleetwood Mac and how they turned the band into stars —The affairs that informed Nicks' greatest songs —Her relationships with the Eagles' Don Henley and Joe Walsh, and with Fleetwood himself —Why Nicks married her best friend's widower —Her dependency on cocaine, drinking and pot, but how it was a decade-long addiction to Klonopin that almost killed her — Nicks’ successful solo career that has her still performing in venues like Madison Square Garden —The cult of Nicks and its extension to chart-toppers like Taylor Swift and the Dixie Chicks
Author: Keith Mayer Publisher: ISBN: 9781709301803 Category : Languages : en Pages : 151
Book Description
People talk about sports from a technical and tactical standpoint, but it's only a tiny part of coaching. The best sports coaches get their success because of their ability to connect and relate to their athletes. The experiences athletes have generally come from the environment created by the coach. As a coach, you can help optimise this environment by the way you connect with your athletes, and how you communicate to them.'Gold Dust: How To Become A More Effective Coach, Quickly' delves deeper into the importance of building connections in sporting environments, and how you can do it. The foundations, skills, techniques and behaviours within the book will enable you to create an environment that makes for a better experience for you and your athletes.This book has got stories and experiences from coaches at the top of their game across different sports, including First Team Managers, Head Coaches, Academy Managers and Elite Youth Coaches.You will learn techniques around: -How you can optimise your athletes learning-How you can optimise your athletes performance-How you can optimise the environment you coach in-How you can make your athletes feel better about what it is they doJust imagine if you could become a more highly effective coach through the use of connection and communication.This book is dedicated to Dick Bate. The footballing circle lost a pioneer, a maverick and one of the finest coach educators the World has seen when Dick passed away in April 2018. The thousands of coaches that had the pleasure to observe his captivating sessions were in the presence of greatness. His sessions were constantly filled with unparalleled technical detail that always ignited the imagination of those present. In dedication to Dick, 10% of profits from this book will be donated to The Giles' Trust, the brain tumour fund within the University Hospital Birmingham Charity.
Author: James Klein Publisher: ISBN: 9780935182811 Category : Gold mines and mining Languages : en Pages : 0
Book Description
Expanded and updated edition of a classic best-seller. Desert gold locations in Nevada, New Mexico and Utah have been added. Locations in California and Arizona have been updated. New maps make locating areas easy. Chapter on nugget shooting details recent changes.
Author: Gavin Scott
Author: Gavin Scott
Author: Ibrahim al-Koni
Author: Chris Lynch
Author: Kevin Singel
Author: Haym Benaroya
Author: Eilon Paz
Author: John Boessenecker
Author: Stephen Davis
Author: Keith Mayer
Author: James Klein