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Author: Great Britain. National Audit Office Publisher: The Stationery Office ISBN: 9780102954296 Category : Medical Languages : en Pages : 56
Book Description
There are currently two separate statutory processes for handling complaints about health and social care services. NHS organisations are accountable to the Department of Health and social care services are accountable through their local authority, whilst adult social care rests with the Department. There are differences in the numbers of stages and timescales involved, and in the arrangements for advocacy support and independent investigation. The Health Service Ombudsman is responsible for the ultimate review and decision on NHS complaints and the Local Government Ombudsman for social care complaints. The NAO is this report (HCP 853, session 2007-08), has undertaken an evaluation of existing performance, capability, capacity and costs of complaints handling in both health and adult social care. The NAO has set out a number of findings and recommendations, including: that where people are dissatisfied, there is a low number who make formal complaints; that navigating the complaints systems is not straightforward, partcularly for health service users; only a small proportion of NHS complainants are aware, or receive national advocacy support; that the culture and attitudes of the organisations are often a barrier to responsive complaint handling; neither the health or social care organisations know the cost of complaints handling; that pursuing a complaint requires considerable time, determination and resilience.
Author: Great Britain. National Audit Office Publisher: The Stationery Office ISBN: 9780102954296 Category : Medical Languages : en Pages : 56
Book Description
There are currently two separate statutory processes for handling complaints about health and social care services. NHS organisations are accountable to the Department of Health and social care services are accountable through their local authority, whilst adult social care rests with the Department. There are differences in the numbers of stages and timescales involved, and in the arrangements for advocacy support and independent investigation. The Health Service Ombudsman is responsible for the ultimate review and decision on NHS complaints and the Local Government Ombudsman for social care complaints. The NAO is this report (HCP 853, session 2007-08), has undertaken an evaluation of existing performance, capability, capacity and costs of complaints handling in both health and adult social care. The NAO has set out a number of findings and recommendations, including: that where people are dissatisfied, there is a low number who make formal complaints; that navigating the complaints systems is not straightforward, partcularly for health service users; only a small proportion of NHS complainants are aware, or receive national advocacy support; that the culture and attitudes of the organisations are often a barrier to responsive complaint handling; neither the health or social care organisations know the cost of complaints handling; that pursuing a complaint requires considerable time, determination and resilience.
Author: David Todd Publisher: Chicago Review Press ISBN: 161374062X Category : Music Languages : en Pages : 402
Book Description
Feeding Back: Conversations with Rock's Alternative Guitarists from Proto-Punk to Post-Rock offers a counter-history of rock music through the lens of interviews with musicians including Richard Thompson, J Mascis, James Williamson, Bob Mould, Tom Verlaine, Lydia Lunch, Lee Ranaldo, Johnny Marr, and John Frusciante. Individually, the book's in-depth discussions explore these subjects' ideas and innovations; taken together they document an alternative-guitar tradition with roots in free jazz, punk, avant-garde, folk, and garage-rock styles. Of all the conversations in Feeding Back the most compelling is the one among the guitarists themselves, the way they both influence and respond to each other while redefining the instrument and the rock genre. From the proto-punk of the Stooges to the post-punk of Sonic Youth, from the &“Krautrock&” of Neu! to the post-rock of Tortoise, the book charts this alternative thread as it makes its way through rock guitar from the late &‘60s to the present. David Todd is an assistant professor of English at Otterbein University in Columbus, Ohio. As a playwright, his work has been presented in New York, DC, Portland, Chicago, and other cities around the U.S. His nonfiction articles have appeared in The Villager, Downtown Express, and Chelsea Now.
Author: Publisher: ISBN: Category : Electronics Languages : en Pages : 1098
Book Description
Some issues, 1943-July 1948, include separately paged and numbered section called Radio-electronic engineering edition (called Radionics edition in 1943)
Author: Jesse S. Nirenberg Ph.D. Publisher: Pickle Partners Publishing ISBN: 1786252104 Category : Psychology Languages : en Pages : 296
Book Description
If you think you can’t reach all the people all the time - think again! Now you can persuade even the most stubborn or hostile audience to see your point of view with these proven techniques from Dr. Jesse S. Nirenberg. Through dozens of anecdotes, you’ll learn how to control conversations with emotional people, how to hold other people’s attention, and how to decode what people are really trying to tell you. And you’ll discover how to reach the most shy and private people and make them want to open up to you. Getting Through to People invites you to join the over 300,000 people using these powerful methods to break through the mental barriers that obstruct true person-to-person communication, and enhance your personal and business success.-Audio ed.
Author: Management Association, Information Resources Publisher: IGI Global ISBN: 1799804216 Category : Education Languages : en Pages : 1792
Book Description
As teaching strategies continue to change and evolve, and technology use in classrooms continues to increase, it is imperative that their impact on student learning is monitored and assessed. New practices are being developed to enhance students’ participation, especially in their own assessment, be it through peer-review, reflective assessment, the introduction of new technologies, or other novel solutions. Educators must remain up-to-date on the latest methods of evaluation and performance measurement techniques to ensure that their students excel. Learning and Performance Assessment: Concepts, Methodologies, Tools, and Applications is a vital reference source that examines emerging perspectives on the theoretical and practical aspects of learning and performance-based assessment techniques and applications within educational settings. Highlighting a range of topics such as learning outcomes, assessment design, and peer assessment, this multi-volume book is ideally designed for educators, administrative officials, principals, deans, instructional designers, school boards, academicians, researchers, and education students seeking coverage on an educator’s role in evaluation design and analyses of evaluation methods and outcomes.
Author: Bozzano G Luisa Publisher: Elsevier ISBN: 1483289583 Category : Mathematics Languages : en Pages : 1415
Book Description
Dorian's Dictionary of Science and Technology: English-German, Second Revised Edition focuses on the compilation of terms employed in science and technology. The book first takes a look at abduction, aberration, abhesion, abating, ablation, abscission, coupling, covering, back iron, cross-breeding, clip, cleats, channel, circuit diagram, connection, conveyors, and supercharger. The manuscript then takes a look at dabbing, dacite, dactyl, daffodil, damp, earmark, earphone, ripening, current prospecting, facilities, gaff, gablet, galaxy, gale, gait, gall, and galipot. The publication ponders on haddock, Hadley quadrant, H-bomb, habitation, habituation, hemoglobin, hailstorm, hail, halation, ichnography, iceboat, oblate, oblique, electrode structure, obesity, oatmeal, dyeing, and pachyderm. The text then explores wainscoting, waist, wale, waiver, ultrafilter, ultrahigh frequency, ulocarcinoma, elongation, vaccinal fever, vaccination, vaccine, vacancy, and vacuometer. The text is a dependable source of data for researchers interested in the terms used in science and technology.
Author: Tobias Geyer Publisher: John Wiley & Sons ISBN: 111901087X Category : Technology & Engineering Languages : en Pages : 740
Book Description
In this original book on model predictive control (MPC) for power electronics, the focus is put on high-power applications with multilevel converters operating at switching frequencies well below 1 kHz, such as medium-voltage drives and modular multi-level converters. Consisting of two main parts, the first offers a detailed review of three-phase power electronics, electrical machines, carrier-based pulse width modulation, optimized pulse patterns, state-of-the art converter control methods and the principle of MPC. The second part is an in-depth treatment of MPC methods that fully exploit the performance potential of high-power converters. These control methods combine the fast control responses of deadbeat control with the optimal steady-state performance of optimized pulse patterns by resolving the antagonism between the two. MPC is expected to evolve into the control method of choice for power electronic systems operating at low pulse numbers with multiple coupled variables and tight operating constraints it. Model Predictive Control of High Power Converters and Industrial Drives will enable to reader to learn how to increase the power capability of the converter, lower the current distortions, reduce the filter size, achieve very fast transient responses and ensure the reliable operation within safe operating area constraints. Targeted at power electronic practitioners working on control-related aspects as well as control engineers, the material is intuitively accessible, and the mathematical formulations are augmented by illustrations, simple examples and a book companion website featuring animations. Readers benefit from a concise and comprehensive treatment of MPC for industrial power electronics, enabling them to understand, implement and advance the field of high-performance MPC schemes.
Author: Great Britain. National Audit Office
Author: Great Britain. National Audit Office
Author: David Todd
Author: 
Author: 
Author: Jesse S. Nirenberg Ph.D.
Author: Management Association, Information Resources
Author: Bozzano G Luisa
Author: O. Abdul Rahiman Kunju
Author: Tobias Geyer
Author: David G. Myers