Excellence #5 PDF Download

Author: Brandon Thomas
Publisher: Image Comics
ISBN:
Category : Comics & Graphic Novels
Languages : en
Pages : 32

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Book Description
Spencer's ascension through the ranks of the Aegis comes at a cost. Plus, one of the Aegis rules is broken leading to the introduction of an incredible new sorcerer!

Author: Gary Williams
Publisher:
ISBN: 9781838042332
Category : Reference
Languages : en
Pages : 152

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Book Description
Change your life in Hospitality forever. In this book, I will show you the way to change your service life forever. I will guide you through the 5 GOLDEN PILLARS of service excellence and beyond, to deliver the best service in the world, in fact it is beyond the best service; it is phenomenal service! I have witnessed countless front of house professionals literally change their lives and achieve staggering results by applying the 5 GOLDEN PILLARS of service excellence. Gratuities in service have skyrocketed from 50% to 1300% increases and beyond. Always remember "Gratuities are the consequence of amazing service and we deliver amazing service with or without gratuities". The definition of madness is "doing the same thing over and over expecting a different result". Change what you're doing today and you will see the results you deserve! Seize the day and let the magic in your career and life begin NOW. Gary Williams has worked with companies to achieve 1st, 2nd and 3rd in the world, within sectors such as Hotels, Aviation, Luxury Superyachts and Ocean Liners, to name but a few!

Author: Andreas J. Köstenberger
Publisher: Crossway
ISBN: 1433530511
Category : Religion
Languages : en
Pages : 275

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Book Description
We are called to excellence in all aspects of our lives and activities, and not least in our character. Andreas Köstenberger summons all Christians, and especially aspiring pastors, scholars, and teachers, to a life of virtue lived out in excellence. Köstenberger moves through Christian virtues chapter by chapter, outlining the Bible's teaching and showing how Christ-dependent excellence in each area will have a profound impact on one's ministry and scholarship. Virtues covered include grace, courage, integrity, creativity, eloquence, humility, diligence, and service. This unique book is an important character check for all Christians engaged in teaching and ministry, and especially for those in training. Köstenberger's thoughtful volume will be a valuable touchstone for readers, for one's character is a critical matter in both scholarship and ministry.

Author: Charles Hogan
Publisher:
ISBN:
Category : Golf
Languages : en
Pages : 160

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Author: Alan M. Blankstein
Publisher: ASCD
ISBN: 1416622578
Category : Education
Languages : en
Pages : 332

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Book Description
Excellence Through Equity is an inspiring look at how real-world educators are creating schools where all students are able to thrive. In these schools, educators understand that equity is not about treating all children the same. They are deeply committed to ensuring that each student receives what he or she individually needs to develop their full potential and succeed. To help educators with what can at times be a difficult and challenging journey, Blankstein and Noguera frame the book with five guiding principles of Courageous Leadership: Getting to your core Making organizational meaning Ensuring constancy and consistency of purpose Facing the facts and your fears Building sustainable relationships. They further emphasize that the practices are grounded in three important areas of research that are too often disregarded: (1) child development, (2) neuroscience, and (3) environmental influences on child development and learning. You'll hear from Carol Corbett Burris, Michael Fullan, Marcus J. Newsome, Paul Reville, Susan Szachowicz, and other bold practitioners and visionary thinkers who share compelling and actionable ideas, strategies, and experiences for closing the achievement gap in your classrooms and school. Ensuring that all students receive an education that cultivates their talents and potential is in all our common interest. As Andy Hargreaves writes in the coda: "The opportunity for all Americans is to articulate and believe in an inspiring vision of educational change that is about what the next generation of America and Americans should become, not about a target or ranking that the nation should attain." From the Foreword by Archbishop Desmond Tutu: "Letting go of a system of winners and losers in favor of what is proposed in this book is a courageous leap forward that we all must take together. Let this bold, practical book be a guide; and may you travel into this new exciting vista, in which every child can succeed."

Author: Mark Aesch
Publisher: Hachette Books
ISBN: 1401396461
Category : Business & Economics
Languages : en
Pages : 277

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Book Description
Driving Excellence tells the inspiring story of one man who, with no formal business training, turned an entire industry on its head. Mark Aesch proves that we really can run government like a business, and provide value to taxpayers and shareholders alike. When Aesch took over the Rochester Genesee Regional Transportation Authority in 2004, it was operating with a 27.7-million-dollar deficit, and was poised to raise fares, lay off employees, and slash service. Under Aesch's leadership, those deficits have been eradicated and replaced with multimillion-dollar surpluses; reliance on taxpayer subsidies has been reduced; demand for service has increased at rates three times the national average; and in an unprecedented move, the fare at the Authority's two largest subsidiaries were actually reduced. In Driving Excellence, Aesch shows readers how to create a culture built around selflessness rather than ego, and get employees invested in saving the company. In describing the transition from an ailing business to one that enjoys stunning success--lower fares, multi-million surpluses, and the highest ridership and customer satisfaction levels in twenty years--Aesch offers powerful principles that any organization can implement to achieve exceptional results.

Author: Kevin Duncan
Publisher: Concise Advice
ISBN: 9781911498513
Category : Excellence
Languages : en
Pages : 128

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Book Description
We can all be better in every aspect of our lives. Author Kevin Duncan has drawn together 50 ingenious thoughts to improve one's attitude, approach to life and work, questions, decisions, and even timing.

Author: Javon R. Bea
Publisher:
ISBN: 9781441528087
Category : Business & Economics
Languages : en
Pages : 0

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Book Description
Lasting success is not a happy accident. It requires a proven framework coupled with replicable techniques to achieve true business integration, excellence, and accountability. Journey to Excellence teaches leaders how to implement and leverage five key principles to achieve immediate and ongoing success: 1. Be a master of (cultural) change Making positive and lasting organizational change begins with an in-depth cultural assessment and culminates in a restatement of your organization's most deeply held values that will revitalize your efforts and inspire change. Journey to Excellence teaches you how to support a culture that embraces innovation, empowers members to act, and rewards true quality. 2. Expand your definition of excellence What does excellence mean to you? How do you translate this definition into workable techniques and processes to maximize organizational effectiveness? We all want to be great at what we do. How you go about this, however, is the key to true results. Journey to Excellence can help your organization uncover the right approach to attain lasting success. 3. Integrate for maximum leverage Where is your organization vulnerable to market factors outside of your immediate control? Journey to Excellence teaches you how to identify and alter your organizational structure to protect yourself from market fluctuations, provide maximum return on investment, and ensure long-term viability and stability. 4. Measure the right things (and act on the results!) Gathering information is only half the battle. What you measure and how you analyze the data determines the value of your efforts. Journey to Excellence will help you understand how to implement benchmark-driven innovation so that you exceed your goals and objectives consistently and effectively. 5. Become a "best place to work" Leadership through service is the key to achieving never-before imagined transformation. Journey to Excellence shows you how to enhance attraction and retention, strengthen loyalty, improve productivity, increase employee satisfaction, and achieve results that positively impact your bottom-line. Creating a sustainable, customer-focused, and profitable business requires hard work and a systematic approach to process management. Journey to Excellence teaches you how to apply a proven framework to your own organization to attain a new level of success and fulfillment. A special note for readers in health care management: Beyond implementing a proven and effective organizational framework that supports breakthrough quality, Journey to Excellence provides special insight on the power of physician partnerships, sharing the secrets behind Javon Bea's revolutionary W2 Physician Partnership Model. Today's health care climate presents special challenges for physician networks. Financial success is elusive and keeping physician staff members happy can seem like a daunting task. Reimbursement is declining and practice costs are rising. Physicians and hospitals find themselves increasingly competing for ancillary revenue and outpatient procedures. By defining a new approach to physician compensation, hospitals, health systems, and physician groups can reinvent themselves and achieve long-term financial and cultural success that supports the goals of all stakeholders in an innovative manner. The W2 Physician Partnership Model (WPPM) is a tailor-made model of tiered compensation based on productivity that effectively aligns hospital, health system, and physician interests, establishing a foundation for a cooperative culture to improve patient quality. The WPPM is truly unique in that it combines the best of private practice, which leverages individual motivatio

Author: Bruce Loeffler
Publisher: John Wiley & Sons
ISBN: 1119028671
Category : Business & Economics
Languages : en
Pages : 304

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Book Description
Bring Disney-level customer experience to your organizationwith insider guidance The Experience is a unique guide to mastering the art ofcustomer service and service relationships, based on the principlesemployed at the renowned leader in customer experience­— the Walt Disney Company. Co-Author Bruce Loefflerspent ten years at Disney World overseeing service excellence, andhas partnered with Brian T. Church in this book, to show you how tobring that same level of care and value to your own organization.Based on the I. C.A.R.E. model, the five principles —Impression, Connection, Attitude, Response, and Exceptionals— give you a solid framework upon which to raise the level ofyour customer experience. You will learn how to identify yourcustomer service issues and what level of Experience you arecurrently offering. You can then determine exactly what the"customer experience" should be for your company, and the changesrequired to make it happen. The Walt Disney Company is the most recognized name in the worldfor customer service. The "Disney Experience" draws customers fromall around the world,. This book describes what it takes to achievethat level of Experience, and how any organization can do it withthe right strategy and attention to detail. When the Experience isenhanced, the opportunity arises to convert customers toambassadors who will share their Experience with others. Find "the experience" and what it means to theOrganization Learn the five levels of experience, and why most companiesfail at it Identify service problems that face every company in themarketplace Utilize the Experience Quotient and apply the I. C.A.R.E.principles Learn how to convert customers to ambassadors who share theirstory with others Customers are the lifeblood of business. A great product offeringisn't enough in today's marketplace, where everyone's looking foran "experience.” Imagine the kind of value a Disney-levelcustomer experience could bring to your organization. TheExperience is a guide to getting there, from an insider'sperspective.

Author: Horst Schulze
Publisher: Zondervan
ISBN: 031035210X
Category : Self-Help
Languages : en
Pages : 225

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Book Description
Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins, Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization. With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about: Why leading well is an acquired skill Serving your customers Engaging your employees Creating a culture of customer service Why vision statements make a difference What it really means to practice servant leadership Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins--you have everything you need to apply it to your life and career right now. Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins.