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Exceeding Customer Expectations

Author: Kirk Kazanjian
Publisher: Broadway Business
ISBN: 0385518323
Category : Business & Economics
Languages : en
Pages : 233

Book Description
The best-selling author of Making Dough examines the simple business philosophy espoused by Enterprise Rent-A-Car, which places an emphasis on both the customer and the employee, and how such principles as customer service, employee rewards, a friendly workplace, and other lessons can be applied to promote profitabililty. 30,000 first printing.

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