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Author: Shep Hyken Publisher: Greenleaf Book Group ISBN: 1626340102 Category : Business & Economics Languages : en Pages : 249
Book Description
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Author: Shep Hyken Publisher: Greenleaf Book Group ISBN: 1626340102 Category : Business & Economics Languages : en Pages : 249
Book Description
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Author: Lexi Ryan Publisher: Lexi Ryan ISBN: 1940832195 Category : Fiction Languages : en Pages : 285
Book Description
New York Times bestselling author Lexi Ryan brings you Every Time I Fall, a sexy standalone romance about a woman learning to love herself and the guy who’s loved her all along. He’s my brother’s best friend. The hot guy with the heart of gold I’ve never let myself want. Guys like Dean don’t go for girls like me. Curvy. Thick. A big girl. Whatever label you put on me, I know who I am and what it means. And that’s fine. I’m content to be Dean’s buddy and nothing more. Or so I thought. But when Dean finds out about my bedroom issues and decides to help me fix them, everything changes. He swears there’s no such thing as “bad in bed” and pleasure is all about chemistry. I’m not convinced, but he intends to prove it. With his mouth. With his body. With his dirty texts and whispered promises. I know from the first kiss that I’m going to fall hard. That this can’t last, and the end might break me. But, for these days and nights with Dean, all the hurt might be worth it.
Author: Timothy Nelson Publisher: NYU Press ISBN: 0814758193 Category : Religion Languages : en Pages : 233
Book Description
Dreams and visions, prophetic words from God about "dusty souls," speaking in tongues while "in the spirit"—narratives of these and similar events comprise the heart of Every Time I Feel the Spirit. This in-depth study of a Black congregation in Charleston, South Carolina provides a window into the tremendously important yet still largely overlooked world of African American religion as the faith is lived by ordinary believers. For decades, scholars have been preoccupied with the relation between Black Christianity, civil rights, and social activism. Every Time I Feel the Spirit is about black religion as religion. It focuses on the everyday experience of religion in the church, congregants' relationships with God, and the role that God and Satan play in congregants' lives—not only as objects of belief but as actual agents. It explores the concepts of religious experience and religious ritual, while emphasizing the attributions that people make to the operation of spiritual forces and beings in their lives. Through interviews and field work, Nelson uncovers what religious people themselves see as important about their faith while extending and refining sociological understandings of religious ritual and religious experience.
Author: Abigail Johnson Publisher: Harlequin ISBN: 0369722620 Category : Young Adult Fiction Languages : en Pages : 356
Book Description
Perfect for fans of Jennifer Niven, Abigail Johnson draws a searing and lyrical portrait of grief, forgiveness, and the kind of love that blooms in the aftermath. Eight years ago, Ethan and Rebecca met, two troublemaking kids sharing secrets and first kisses in a tree house, until Ethan’s mom returned to take him away. Each and every visit, his only goodbye was a flower on Rebecca’s windowsill. Four years ago, Ethan left for the last time to take care of his mother, who has struggled with addiction his whole life. Two years ago, Rebecca was in a car accident that killed her father. She’s been learning to navigate life as a wheelchair user ever since. Now, they discover if their hardships have torn them apart…or will bring them closer than ever.
Author: Jenna Voris Publisher: Penguin ISBN: 059362338X Category : Young Adult Fiction Languages : en Pages : 321
Book Description
Dumplin' meets Daisy Jones & the Six in this split-POV love song to country idols, romantic road trips, and queer love. They say never meet your idols. But nothing about digging up their deepest secrets. Seventeen-year-old aspiring journalist Darren Purchase has been a lifelong fan of country music legend Decklee Cassel, who’s as famous for her classic hits as she is for her partnership with songwriter Mickenlee Hooper. The same Mickenlee who mysteriously backed out of the limelight at the height of their careers, never to be heard from again. Now Decklee’s televised funeral marks the unveiling of her long-awaited time capsule. But when it’s revealed to be empty, a trail of scavenger-hunt clues unfolds, leading to a whopping cash prize for whoever finds the real capsule. Darren knows there’s a story there—and she’s going to be the one to break it. Even if it means a spontaneous road trip with her coworker Kendall. Flashback to 1963, when a young runaway Decklee has her sights set on fame and glory. As she claws her way to the top over the years that follow, it’s Mickenlee’s lyrics that help rocket her to stardom. But as their relationship evolves beyond the professional, it threatens everything Decklee has worked for. What else will she sacrifice to hold on to her dreams? Told in alternating perspectives, Every Time You Hear That Song is a queer coming-of-age story celebrating country music, complicated women, and living authentically. There’s more to Decklee’s story than Darren ever could have guessed, but the real story she has to tell is her own.
Author: Colin James Publisher: John Wiley & Sons ISBN: 1394248644 Category : Business & Economics Languages : en Pages : 327
Book Description
We communicate all the time. But do we have impact? Do we influence? When you speak, do people lean in? When they hear you, do others feel impressed, challenged, motivated or inspired? Through tested frameworks and instantly applicable techniques, How to Influence Anyone, Anywhere, Every Time shows you how to use your words and your body language to engage and persuade. With this handbook, you'll learn crucial communication skills for delivering with impact in any professional setting — be it in the boardroom, your next sales meeting or interpersonal interactions. Master how to deliver your message with conviction, confidence and clarity. Globally renowned speaking coaches Colin James and Erica Bagshaw share their proven methodology for wielding influence in any and every context. In How to Influence Anyone, Anywhere, Every Time, they show you how to systematically get and hold people’s attention — and use your influence to achieve positive results in your organisation or business. Whether you’re working face-to-face, you need to create presence online, or you’re crafting a written message, you’ll discover the tips you need. Communicate more effectively with a tried-and-trusted process for success, using the 3 Ds: Diagnose: Who is your audience, what is the context and what is your desired outcome? Design: Get the magic 12 steps that make it easy to tailor your next communication to better engage and influence your audience. Deliver: Don't know what to do with your hands? Learn how to master body language, your voice, visual aids and even your energy for a delivery that will captivate, inspire and persuade even the toughest audience. How to Influence Anyone, Anywhere, Every Time is a must-have resource for anyone who needs to present their ideas, gain trust and bring about real change.
Author: Gerry Spence Publisher: Macmillan ISBN: 9780312144777 Category : Language Arts & Disciplines Languages : en Pages : 324
Book Description
A noted attorney gives detailed instructions on winning arguments, emphasizing such points as learning to speak with the body, avoiding being blinding by brilliance, and recognizing the power of words as a weapon.
Author: Marissa A. Ross Publisher: Penguin ISBN: 0399574174 Category : Cooking Languages : en Pages : 306
Book Description
“Can I just be Marissa, please? I want to be hilarious and sexy and smart and insanely knowledgeable about wine.” —Mindy Kaling A fresh, fun, and unpretentious guide to wine from Marissa A. Ross, official wine columnist for Bon Appétit. Does the thought of having to buy wine for a dinner party stress you out? Is your go-to strategy to pick the bottle with the coolest label? Are you tired of choosing pairings based on your wallet, instead of your palate? Fear not! Bon Appétit wine columnist and Wine. All The Time. blogger Marissa A. Ross is here to help. In this utterly accessible yet comprehensive guide to wine, Ross will walk you through the ins and outs of wine culture. Told in her signature comedic voice, with personal anecdotes woven in among its lessons, Wine. All the Time. will teach you to sip confidently, and make you laugh as you're doing it. In Wine. All The Time., you’ll learn how to: • Describe what you’re drinking, and recognize your preferences • Find the best bottle for you budget and occasion • Read and understand what’s written on a wine label • Make the perfect pairings between what you’re drinking and what you’re eating • Throw the best damn dinner party your guests will ever attend • And much more
Author: F. Price Publisher: CRC Press ISBN: 1000723682 Category : Technology & Engineering Languages : en Pages : 204
Book Description
A Druid looks at quality control for product and service industries, amplifying from his earlier book Right first time . Some highlights: Quality is a religion, with the same trappings and pitfalls as other religions; humanity can be distorted, but not abolished, by managerial decree and organizatio
Author: Shep Hyken
Author: Shep Hyken
Author: Lexi Ryan
Author: Rob Yeung
Author: Timothy Nelson
Author: Abigail Johnson
Author: Jenna Voris
Author: Colin James
Author: Gerry Spence
Author: Marissa A. Ross
Author: F. Price