Author: William Chow (S.M.)
Publisher:
ISBN:
Category :
Languages : en
Pages : 121
Book Description
Public transit agencies have traditionally relied on manually collected customer surveys to understand travel behavior and customer satisfaction. With formerly manually collected data such as ridership and running times now being automatically collected, there exists an opportunity to simplify surveys using this automatically collected information. This thesis evaluates an online approach to conduct customer surveys at a public transit agency by linking prior trip history into the survey. It also tests the prompted recall survey approach, where the personalized survey displays a prior trip segment and asks about the journey made by the respondent. The Massachusetts Bay Transportation Authority (MBTA), Boston's public transit agency, was used as a case study to develop a customer panel and test the online survey approach with prompted recall. The research showed that verifying a trip was made in the previous week significantly increased the chances of survey response having an associated trip record. Confirming that a recent trip was made by the respondent increased the rate of matching surveyed journeys to fare transaction data from 26.7% of individuals with no recent trip to 64.2% for individuals with a recent trip. Prompted recall had a slightly higher match rate of 67.3% of individuals, but the rate of partial matches using the prompted recall approach was significantly higher at 88%. Some missed matches may be due to inaccurate or incomplete records in fare transaction records, and solutions to these issues may increase the percentage of matches through the prompted recall approach. This result shows promise for transit agencies that may look to target surveys towards individuals using specific lines or routes. The success of this approach was primarily due to the construction of the survey, which allowed for previous trip records to be analyzed prior to subsequent survey distribution, and therefore should be used as one way to increase the quantity and quality of survey responses.
Evaluating Online Surveys for Public Transit Agencies Using a Prompted Recall Approach
Author: William Chow (S.M.)
Publisher:
ISBN:
Category :
Languages : en
Pages : 121
Book Description
Public transit agencies have traditionally relied on manually collected customer surveys to understand travel behavior and customer satisfaction. With formerly manually collected data such as ridership and running times now being automatically collected, there exists an opportunity to simplify surveys using this automatically collected information. This thesis evaluates an online approach to conduct customer surveys at a public transit agency by linking prior trip history into the survey. It also tests the prompted recall survey approach, where the personalized survey displays a prior trip segment and asks about the journey made by the respondent. The Massachusetts Bay Transportation Authority (MBTA), Boston's public transit agency, was used as a case study to develop a customer panel and test the online survey approach with prompted recall. The research showed that verifying a trip was made in the previous week significantly increased the chances of survey response having an associated trip record. Confirming that a recent trip was made by the respondent increased the rate of matching surveyed journeys to fare transaction data from 26.7% of individuals with no recent trip to 64.2% for individuals with a recent trip. Prompted recall had a slightly higher match rate of 67.3% of individuals, but the rate of partial matches using the prompted recall approach was significantly higher at 88%. Some missed matches may be due to inaccurate or incomplete records in fare transaction records, and solutions to these issues may increase the percentage of matches through the prompted recall approach. This result shows promise for transit agencies that may look to target surveys towards individuals using specific lines or routes. The success of this approach was primarily due to the construction of the survey, which allowed for previous trip records to be analyzed prior to subsequent survey distribution, and therefore should be used as one way to increase the quantity and quality of survey responses.
Publisher:
ISBN:
Category :
Languages : en
Pages : 121
Book Description
Public transit agencies have traditionally relied on manually collected customer surveys to understand travel behavior and customer satisfaction. With formerly manually collected data such as ridership and running times now being automatically collected, there exists an opportunity to simplify surveys using this automatically collected information. This thesis evaluates an online approach to conduct customer surveys at a public transit agency by linking prior trip history into the survey. It also tests the prompted recall survey approach, where the personalized survey displays a prior trip segment and asks about the journey made by the respondent. The Massachusetts Bay Transportation Authority (MBTA), Boston's public transit agency, was used as a case study to develop a customer panel and test the online survey approach with prompted recall. The research showed that verifying a trip was made in the previous week significantly increased the chances of survey response having an associated trip record. Confirming that a recent trip was made by the respondent increased the rate of matching surveyed journeys to fare transaction data from 26.7% of individuals with no recent trip to 64.2% for individuals with a recent trip. Prompted recall had a slightly higher match rate of 67.3% of individuals, but the rate of partial matches using the prompted recall approach was significantly higher at 88%. Some missed matches may be due to inaccurate or incomplete records in fare transaction records, and solutions to these issues may increase the percentage of matches through the prompted recall approach. This result shows promise for transit agencies that may look to target surveys towards individuals using specific lines or routes. The success of this approach was primarily due to the construction of the survey, which allowed for previous trip records to be analyzed prior to subsequent survey distribution, and therefore should be used as one way to increase the quantity and quality of survey responses.
Web-based Survey Techniques
Author: Gregory Spitz
Publisher: Transportation Research Board
ISBN: 0309097789
Category : Internet questionnaires
Languages : en
Pages : 114
Book Description
"TRB's Transit Cooperative Research Program (TCRP) Synthesis 69: Web-Based Survey Techniques explores the current state of the practice for web-based surveys. The report examines successful practice, reviews the technologies necessary to conduct web-based surveys, and includes several case studies and profiles of transit agency use of web-based surveys. The report also focuses on the strengths and limitations of all survey methods"--Publisher's description
Publisher: Transportation Research Board
ISBN: 0309097789
Category : Internet questionnaires
Languages : en
Pages : 114
Book Description
"TRB's Transit Cooperative Research Program (TCRP) Synthesis 69: Web-Based Survey Techniques explores the current state of the practice for web-based surveys. The report examines successful practice, reviews the technologies necessary to conduct web-based surveys, and includes several case studies and profiles of transit agency use of web-based surveys. The report also focuses on the strengths and limitations of all survey methods"--Publisher's description
Applying GPS Data to Understand Travel Behavior
Author: Jean Louise Wolf
Publisher:
ISBN:
Category : Global Positioning System
Languages : en
Pages : 164
Book Description
"TRB's National Cooperative Highway Research Program (NCHRP) Report 775: Applying GPS Data to Understand Travel Behavior, Volume I: Background, Methods, and Tests describes the research process that was used to develop guidelines on the use of multiple sources of Global Positioning System (GPS) data to understand travel behavior and activity. The guidelines, which are included in NCHRP Report 775, Volume II are intended to provide a jump-start for processing GPS data for travel behavior purposes and provide key information elements that practitioners should consider when using GPS data." -- Publisher's note.
Publisher:
ISBN:
Category : Global Positioning System
Languages : en
Pages : 164
Book Description
"TRB's National Cooperative Highway Research Program (NCHRP) Report 775: Applying GPS Data to Understand Travel Behavior, Volume I: Background, Methods, and Tests describes the research process that was used to develop guidelines on the use of multiple sources of Global Positioning System (GPS) data to understand travel behavior and activity. The guidelines, which are included in NCHRP Report 775, Volume II are intended to provide a jump-start for processing GPS data for travel behavior purposes and provide key information elements that practitioners should consider when using GPS data." -- Publisher's note.
Federal Evaluations
Author:
Publisher:
ISBN:
Category : Evaluation research (Social action programs)
Languages : en
Pages : 856
Book Description
Contains an inventory of evaluation reports produced by and for selected Federal agencies, including GAO evaluation reports that relate to the programs of those agencies.
Publisher:
ISBN:
Category : Evaluation research (Social action programs)
Languages : en
Pages : 856
Book Description
Contains an inventory of evaluation reports produced by and for selected Federal agencies, including GAO evaluation reports that relate to the programs of those agencies.
Real-time Traveler Information Systems
Author: D. Deeter
Publisher: Transportation Research Board
ISBN: 0309098424
Category : Helplines
Languages : en
Pages : 76
Book Description
This synthesis reports on the state of the practice in real-time traveler information systems. Emphasis is placed on the needs and expectations of travelers, the current status of a variety of traveler information systems in the United States, available and emerging data sources, and business models for sustaining traveler information. This synthesis will benefit state DOT transportation managers and others that provide or seek to provide affordable, accurate, timely, and effective information in a format that travelers can use.
Publisher: Transportation Research Board
ISBN: 0309098424
Category : Helplines
Languages : en
Pages : 76
Book Description
This synthesis reports on the state of the practice in real-time traveler information systems. Emphasis is placed on the needs and expectations of travelers, the current status of a variety of traveler information systems in the United States, available and emerging data sources, and business models for sustaining traveler information. This synthesis will benefit state DOT transportation managers and others that provide or seek to provide affordable, accurate, timely, and effective information in a format that travelers can use.
Transport Survey Methods
Author: Jean-Loup Madre
Publisher: Emerald Group Publishing
ISBN: 1848558449
Category : Transportation
Languages : en
Pages : 662
Book Description
Identifies various challenges to the world community of transport survey specialists as well as the larger constituency of practitioners, planners, and decision-makers that it serves and provides potential solutions and recommendations for addressing them.
Publisher: Emerald Group Publishing
ISBN: 1848558449
Category : Transportation
Languages : en
Pages : 662
Book Description
Identifies various challenges to the world community of transport survey specialists as well as the larger constituency of practitioners, planners, and decision-makers that it serves and provides potential solutions and recommendations for addressing them.
Federal Program Evaluations
Author: United States. General Accounting Office. Office of Program Analysis
Publisher:
ISBN:
Category : Administrative agencies
Languages : en
Pages : 864
Book Description
Contains an inventory of evaluation reports produced by and for selected Federal agencies, including GAO evaluation reports that relate to the programs of those agencies.
Publisher:
ISBN:
Category : Administrative agencies
Languages : en
Pages : 864
Book Description
Contains an inventory of evaluation reports produced by and for selected Federal agencies, including GAO evaluation reports that relate to the programs of those agencies.
Urban Mass Transportation Abstracts
Social Science Research
Author: Anol Bhattacherjee
Publisher: CreateSpace
ISBN: 9781475146127
Category : Science
Languages : en
Pages : 156
Book Description
This book is designed to introduce doctoral and graduate students to the process of conducting scientific research in the social sciences, business, education, public health, and related disciplines. It is a one-stop, comprehensive, and compact source for foundational concepts in behavioral research, and can serve as a stand-alone text or as a supplement to research readings in any doctoral seminar or research methods class. This book is currently used as a research text at universities on six continents and will shortly be available in nine different languages.
Publisher: CreateSpace
ISBN: 9781475146127
Category : Science
Languages : en
Pages : 156
Book Description
This book is designed to introduce doctoral and graduate students to the process of conducting scientific research in the social sciences, business, education, public health, and related disciplines. It is a one-stop, comprehensive, and compact source for foundational concepts in behavioral research, and can serve as a stand-alone text or as a supplement to research readings in any doctoral seminar or research methods class. This book is currently used as a research text at universities on six continents and will shortly be available in nine different languages.
The Human Resources Program-Evaluation Handbook
Author: Jack E. Edwards
Publisher: SAGE
ISBN: 9780761923961
Category : Business & Economics
Languages : en
Pages : 600
Book Description
The Human Resources Program-Evaluation Handbook is the first book to present state-of-the-art procedures for evaluating and improving human resources programs. Editors Jack E. Edwards, John C. Scott, and Nambury S. Raju provide a user-friendly yet scientifically rigorous "how to" guide to organizational program-evaluation. Integrating perspectives from a variety of human resources and organizational behavior programs, a wide array of contributing professors, consultants, and governmental personnel successfully link scientific information to practical application. Designed for academics and graduate students in industrial-organizational psychology, human resources management, and business, the handbook is also an essential resource for human resources professionals, consultants, and policy makers.
Publisher: SAGE
ISBN: 9780761923961
Category : Business & Economics
Languages : en
Pages : 600
Book Description
The Human Resources Program-Evaluation Handbook is the first book to present state-of-the-art procedures for evaluating and improving human resources programs. Editors Jack E. Edwards, John C. Scott, and Nambury S. Raju provide a user-friendly yet scientifically rigorous "how to" guide to organizational program-evaluation. Integrating perspectives from a variety of human resources and organizational behavior programs, a wide array of contributing professors, consultants, and governmental personnel successfully link scientific information to practical application. Designed for academics and graduate students in industrial-organizational psychology, human resources management, and business, the handbook is also an essential resource for human resources professionals, consultants, and policy makers.