Author: George Ojie-Ahamiojie Publisher: Author House ISBN: 1467841536 Category : Business & Economics Languages : en Pages : 148
Book Description
The success of any organization, is a direct link to the employees' performance. In the hospitality industry, several managers work long hours; five to six days a week, with little or no quality of life. So the success of these supervisors is not only important, but necessary. The fact is their success is directly linked to their employees' performance. And the employees will only provide high-quality service when they feel the managers are on their side and have provided the tools, training, and motivation necessary for them to be productive employees. Due to the intense labor of this industry and the continued changing of the workforce, supervisors must learn how to effectively communicate, train, develop, delegate, and motivate this diverse workforce. They must also learn how to handle marginal employees, solve problems, and make good and effective decisions. Essential Leadership Skills for Hospitality Supervisor – An Experiential Approach, will help you in the acquisition of the knowledge, skills, and abilities necessary to succeed in this endeavor. This book will not only discuss several theories and concepts, but will also provide you with several practical applications you will need to be successful. This book is easy to read and understand. It teaches you how to select the best talents in your team, train, develop, and motivate these employees; how to empower and delegate some of your responsibilities; how to provide the tools needed to accomplish the tasks; and finally how to move from a manager who does things right, to ultimate become a leader who does the right things right! I hope you find this book motivating and helpful. I wish you continued success in your career and this industry!
Author: John R. Walker Publisher: Wiley Global Education ISBN: 1119752302 Category : Business & Economics Languages : en Pages : 400
Book Description
Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more. The text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospital industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop the leadership qualities needed to succeed as a hospitality professional.
Author: Patricia Paskins Publisher: Hodder Education ISBN: 1471847535 Category : Study Aids Languages : en Pages : 383
Book Description
Prepare for assessment and master the skills and knowledge you need to succeed as a hospitality and catering supervisor with this support resource Covering all of the latest mandatory and most popular optional units, with a strong focus on preparation for assessment, this will be an essential resource for anyone working towards the Level 3 NVQ Diploma in Hospitality Supervision and Leadership, whether in college or in the workplace. It also provides support for those completing the Hospitality Supervision and Leadership apprenticeship. - Provides all of the essential knowledge and skills any supervisor working in the hospitality industry will need: from supporting, motivating and developing staff, to customer service skills, problem solving and controlling resources - Develops understanding of the assessment requirements with clear explanations of all criteria - Helps you to build your portfolio, with guidance on suitable evidence and activities that provide assessment opportunities - Prepares you for professional discussions and questioning with knowledge checks at the end of each unit to test your understanding
Author: Lucia Dailey Publisher: 1st Book Library ISBN: 9781403366986 Category : Fiction Languages : en Pages : 172
Book Description
The success of any organization, is a direct link to the employees' performance. In the hospitality industry, several managers work long hours; five to six days a week, with little or no quality of life. So the success of these supervisors is not only important, but necessary. The fact is their success is directly linked to their employees' performance. And the employees will only provide high-quality service when they feel the managers are on their side and have provided the tools, training, and motivation necessary for them to be productive employees. Due to the intense labor of this industry and the continued changing of the workforce, supervisors must learn how to effectively communicate, train, develop, delegate, and motivate this diverse workforce. They must also learn how to handle marginal employees, solve problems, and make good and effective decisions. Essential Leadership Skills for Hospitality Supervisor An Experiential Approach, will help you in the acquisition of the knowledge, skills, and abilities necessary to succeed in this endeavor. This book will not only discuss several theories and concepts, but will also provide you with several practical applications you will need to be successful. This book is easy to read and understand. It teaches you how to select the best talents in your team, train, develop, and motivate these employees; how to empower and delegate some of your responsibilities; how to provide the tools needed to accomplish the tasks; and finally how to move from a manager who does things right, to ultimate become a leader who does the right things right! I hope you find this book motivating and helpful. I wish you continued success in your career and this industry!
Author: Taylor Scott Publisher: BenBella Books ISBN: 1953295223 Category : Business & Economics Languages : en Pages : 257
Book Description
Across all industries and levels of organizations, one key leadership trait inspires and motivates more than any other: hospitality. We have all encountered inspirational leaders who've helped us, taught us, encouraged us, pushed us to get outside our comfort zones, or motivated us to become the best version of ourselves. What is it about their leadership styles that inspires us to do more for our team and our personal and professional growth? Turns out, we admire these leaders for the same reasons we love our favorite hotels, resorts, restaurants, or bars: How they make us feel is essential. Members of today's workforce—especially millennials and Gen Z—are looking for inspiring environments and work that truly fulfills them. Before anyone is compelled to do anything they first must feel. Speaker, consultant, and hospitality industry veteran Taylor Scott knows that the most effective leaders approach their roles with heart, emotionally connecting with their team members before attempting to manage them. Scott draws from his two decades in leadership roles at respected hotels, resorts, and restaurants. He distills the principles of gracious hospitality, translating them into actionable leadership lessons which apply in any industry, such as: • How making people feel welcome fosters loyalty and keeps workers engaged with an organization's purpose • How serving people with empathy and compassion sparks workers' highest productivity • How making people feel comfortable encourages exploration, curiosity, and discovery while inviting everyone to lean into their creativity • How making people feel significant drives them to deliver their best work He also shares specific, practical steps you can take to put these principles into action. Scott shows how to connect, serve, engage, coach, and inspire your peers, teams, and even your own leaders. Lead with Hospitality is a call to action to connect with people on a human level which ultimately inspires teams, organizations, and companies to go to the next level.
Author: Robert H. Woods Publisher: Educational Institute of American Hotel & Motel Association ISBN: Category : Business & Economics Languages : en Pages : 448
Author: Cliff Goodwin Publisher: Prentice Hall ISBN: 9780130498465 Category : Hospitality industry Languages : en Pages : 0
Book Description
This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.
Author: Annamarie D. Sisson Publisher: ISBN: Category : Languages : en Pages :
Book Description
Hospitality management educators and industry professionals are being impacted by the demand for leadership skills of managers and supervisors. Teaching leadership is lacking in classroom instruction and to address this concern, faculty, students, and industry professionals should attempt to work together to meet ever-changing industry requirements and expectations. For students to achieve management positions, they should possess the necessary skills needed for the industry. Due to the early stages of leadership education within hospitality management, research to clarify the most prominent leadership style among faculty who successfully implement leadership pedagogy in the classroom will be beneficial for hospitality management educators, who are responsible for instructional change and development. Hospitality management educators completed a 118-item questionnaire measuring leadership style, integration of leadership in classroom instruction, and demographics. Data collected was completed using a focus group and individual interviews to ascertain information to develop and implement an online questionnaire. A total of 217 questionnaires were usable. The majority of respondents identified as transformational leaders (n = 195) and indicated leadership integration in the classroom as highly important. The two most integrated classroom instruction methods were student-led discussions (M = 3.51 ± 1.14) and student-led delegation of group tasks (M = 3.58 ± 1.29). No significant relationship existed between methods of leadership integration and leadership style. Findings from this study contribute to understanding how educational leaders influence leadership skills and competency integration in classroom instruction. Leadership characteristics should be portrayed within higher education to produce quality students who possess the leadership capacity for industry. Recommendations included conducting further studies of hospitality management educators' leadership styles, further transformational hospitality leadership education classroom instruction changes, and effective leadership training for hospitality management educators and administrators.
Author: John R. Walker Publisher: John Wiley & Sons ISBN: 139424469X Category : Technology & Engineering Languages : en Pages : 421
Book Description
A thorough, accessible handbook for leadership in a vital industry Supervision in the Hospitality Industry: Leading Human Resources, Tenth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. The text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospitality industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. The Tenth edition covers: The impact of the COVID pandemic, the importance of culinary ethics, DEI considerations, organizational excellence, and much more The importance of recognizing and practicing cross-cultural diversity and interaction A balanced and informed view of management and supervision in the hospitality industry by considering the viewpoints of supervisors and all levels of associates Employee assistance programs A wealth of real-world case studies, illustrative examples, and “Industry Profiles” sections offering perspectives on leadership and supervision issues from hospitality professionals
Author: Jason E Brooks Publisher: Hospivation, LLC ISBN: Category : Business & Economics Languages : en Pages : 0
Book Description
You're not leading if you're doing it by yourself. If you think you can in today's hospitality industry, this book isn't for you. What's the one thing that every manager needs to be a leader? Followers. A Team. Their A-Team. The challenge? Managers have regressed in the soft skills needed to develop their teams because of changes to their own key methods that once made them successful. This regression escalated during the pandemic, widening the gap of effective leaders in the field. The solution? There are 10 keys that help transform restaurant managers into hospitality leaders by enhancing their key methods in creating a culture of not just goal setting, but goal getting. Some keys focus on: Changing your mindset for the situation you're in (Key #5: Managing vs Leading vs Coaching). The art of creating self-sustained systems (Key #3: Delegating / Creating Mini GM's) How to see your business from the view of the customer to help drive sales and satisfaction (Key #9: Closing the Gap in Customer Expectations & Operator Execution). In this book, each key will cover 'The Main Course', followed by 'The Takeaway' section for those that want a quick 3-5 paragraph read, and finally, 'The Angle' which will be quotes, thoughts, and experiences from hospitality professionals to help give you different viewpoints on the topic. All these keys help hospitality managers and leaders uncover the fundamentals of building and maintaining a productive team, use the power of influence, and make your goals a reality instead of a target on a business plan.
Author: George Ojie-Ahamiojie
Author: John R. Walker
Author: Patricia Paskins
Author: Lucia Dailey
Author: Taylor Scott
Author: Robert H. Woods
Author: Cliff Goodwin
Author: Annamarie D. Sisson
Author: John R. Walker
Author: Jason E Brooks