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Book Description
Dans la continuité du 42e congrès de la SELF (Saint Malo, 2007) et développant certaines des communications présentées au cours de celui-ci, cet ouvrage vise à fournir un aperçu des évolutions significatives de l'ergonomie dans le domaine des produits et des services. Par « produits » il faut entendre ici des objets ou des biens matériels qui résultent d'un processus de production industriel et qui sont destinés à être utilisés dans un cadre professionnel et/ou hors travail. Des sièges, ordinateurs, des logiciels, des téléphones, des voitures, ou encore des appareils électroménagers, constituent autant d'exemples de produits. La notion de service couvre différents types de situations où un individu, un collectif ou une organisation réalisent une activité pour le bénéfice d'autres individus, collectifs ou organisations (par exemple, le service rendu par un médecin, un agent d’une administration, un chargé de relation clientèle, un agent d'accueil, etc.). Produits et services peuvent être étroitement liés ; c'est par exemple le cas dans le domaine des télécommunications (une application est perçue comme constituant en elle-même un service) ou les services qui accompagnent l'usage d'un produit (service après vente, relation client).
Book Description
Dans la continuité du 42e congrès de la SELF (Saint Malo, 2007) et développant certaines des communications présentées au cours de celui-ci, cet ouvrage vise à fournir un aperçu des évolutions significatives de l'ergonomie dans le domaine des produits et des services. Par « produits » il faut entendre ici des objets ou des biens matériels qui résultent d'un processus de production industriel et qui sont destinés à être utilisés dans un cadre professionnel et/ou hors travail. Des sièges, ordinateurs, des logiciels, des téléphones, des voitures, ou encore des appareils électroménagers, constituent autant d'exemples de produits. La notion de service couvre différents types de situations où un individu, un collectif ou une organisation réalisent une activité pour le bénéfice d'autres individus, collectifs ou organisations (par exemple, le service rendu par un médecin, un agent d’une administration, un chargé de relation clientèle, un agent d'accueil, etc.). Produits et services peuvent être étroitement liés ; c'est par exemple le cas dans le domaine des télécommunications (une application est perçue comme constituant en elle-même un service) ou les services qui accompagnent l'usage d'un produit (service après vente, relation client).
Author: Aaron Marcus Publisher: Springer ISBN: 3642217087 Category : Computers Languages : en Pages : 699
Book Description
The two-volume set LNCS 6769 + LNCS 6770 constitutes the proceedings of the First International Conference on Design, User Experience, and Usability, DUXU 2011, held in Orlando, FL, USA in July 2011 in the framework of the 14th International Conference on Human-Computer Interaction, HCII 2011, incorporating 12 thematically similar conferences. A total of 4039 contributions was submitted to HCII 2011, of which 1318 papers were accepted for publication. The total of 154 contributions included in the DUXU proceedings were carefully reviewed and selected for inclusion in the book. The papers are organized in topical sections on DUXU theory, methods and tools; DUXU guidelines and standards; novel DUXU: devices and their user interfaces; DUXU in industry; DUXU in the mobile and vehicle context; DXU in Web environment; DUXU and ubiquitous interaction/appearance; DUXU in the development and usage lifecycle; DUXU evaluation; and DUXU beyond usability: culture, branding, and emotions.
Author: Aaron Marcus Publisher: Springer ISBN: 331907668X Category : Computers Languages : en Pages : 736
Book Description
The four-volume set LNCS 8517, 8518, 8519 and 8520 constitutes the proceedings of the Third International Conference on Design, User Experience and Usability, DUXU 2014, held as part of the 16th International Conference on Human-Computer Interaction, HCII 2014, held in Heraklion, Crete, Greece in June 2014, jointly with 13 other thematically similar conferences. The total of 1476 papers and 220 posters presented at the HCII 2014 conferences were carefully reviewed and selected from 4766 submissions. These papers address the latest research and development efforts and highlight the human aspects of design and use of computing systems. The papers accepted for presentation thoroughly cover the entire field of Human-Computer Interaction, addressing major advances in knowledge and effective use of computers in a variety of application areas. The total of 256 contributions included in the DUXU proceedings were carefully reviewed and selected for inclusion in this four-volume set. The 66 papers included in this volume are organized in topical sections on design theories, methods and tools; user experience evaluation; heuristic evaluation; media and design; design and creativity.
Author: Francisco Rebelo Publisher: Springer ISBN: 3319419838 Category : Technology & Engineering Languages : en Pages : 807
Book Description
This book provides readers with a timely snapshot of ergonomics research and methods applied to design, development, prototyping, as well as evaluation, training and manufacturing of products, systems and services. It includes theoretical contributions, case studies, and reports on technical interventions. The book covers a wide range of topics in ergonomic design, such as ecological design, educational and game design, cultural and ethical aspects in design, user research and human-computer-interaction in design, as well as design for accessibility and extreme environments, and many others. The book gives special emphasis to new technologies such as virtual reality, state-of-the-art methodologies in information design, and human-computer interfaces. Based on the AHFE 2016 International Conference on Ergonomics in Design, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, this book represents a timely guide for both researcher and design practitioners, including industrial designers, human-computer interaction and user experience researchers, production engineers and applied psychologists.
Author: Marc-Eric Bobillier Chaumon Publisher: John Wiley & Sons ISBN: 1119808197 Category : Technology & Engineering Languages : en Pages : 304
Book Description
TECHNOLOGICAL CHANGES AND HUMAN RESOURCES SET Coordinated by Patrick Gilbert The accelerating pace of technological change (AI, cobots, immersive reality, connected objects, etc.) calls for a profound reexamination of how we conduct business. This requires new ways of thinking, acting, organizing and collaborating in our work. Faced with these challenges, the Human and Social Sciences have a leading role to play, alongside others, in designing, supporting and implementing these digital transformation projects. Their ambition is to participate in the development of innovative and empowering devices, that is to say, systems that are truly at the service of human beings and their activity, that empower these professionals to take action and that also provide occupational health services. This book takes a multidisciplinary look at the challenges of these digital transformations, making use of occupational psychology, ergonomics, sociology of uses, and management sciences. This viewpoint also helps provide epistemological, methodological and empirical insights to better understand and support the changes at work.
Author: Andrew Thatcher Publisher: CRC Press ISBN: 1351269666 Category : Nature Languages : en Pages : 358
Book Description
This book deals with the central question of how human factors and ergonomics (HFE) might contribute to solutions for the more sustainable development of our world. The contents of the book are highly compatible with the recent political agenda for sustainable development as well as with sustainability research from other disciplines.The book aims to summarize and profile the various empirical and theoretical work arising from the field of “Human Factors and Sustainable Development” in the last decade. The book gives a systematic overview of relevant theoretical concepts, their underlying philosophies, as well as global application fields and case studies.
Author: Simon Flandin Publisher: Springer Nature ISBN: 303089567X Category : Education Languages : en Pages : 310
Book Description
This book offers various ways in which analyzing professional experience and activity in simulation training makes it possible to describe practice-based learning affordances and processes. Research has been conducted in various simulation programs in the domains of healthcare, victim rescue and population protection, involving healthcare workers, firemen, policemen, servicemen, and civil security leaders. "Work-as-done" (/ "training-as-done") in simulation has been analyzed with ergonomics, occupational psychology, and vocational training approaches. The authors describe and discuss theoretical, methodological, and/or practical issues related to practitioner experience and activity in simulation training. The book also provides evidence on the conditions under which lived experience in simulation can foster or hinder learning, and derives appropriate orientations for simulation design and implementation.
Author: Giolo Fele Publisher: Springer Nature ISBN: 3031262395 Category : Language Arts & Disciplines Languages : en Pages : 223
Book Description
This book explores communication in emergency call and response centers, taking an approach drawn from Conversation Analysis to examine how call-takers answer calls and the ways in which dispatch is issued in different contexts. It offers an original contribution to the study of the organization of emergency calls, the ways such calls are treated, and some of the practical problems that emerge when dealing with them. The author offers a systematic review of studies in the international field of the organization of emergency calls, while at the same time providing fresh case studies, illustrated with empirical materials, taken from audio- and video- recordings of the everyday activities of call and response centers. This book will be of interest to students and scholars of social interaction and may be appreciated by all scholars and practitioners working on the social management of emergency situations, including in fields such as Sociolinguistics and Pragmatics.
Author: Bérangère Deschamps Publisher: Routledge ISBN: 1000322963 Category : Business & Economics Languages : en Pages : 228
Book Description
‘Business transfer’ refers to the transfer of ownership and leadership from one or more outgoing owner-manager(s) to one or more incoming owner-manager(s). Apart from all the company's material assets, it presupposes that information, relationships, know-how and social capital are also transmitted from one to the other. While much of the research on entrepreneurship has focused on new business ventures, few studies have considered business transfers as an alternative way of embarking on entrepreneurial activities. Business Transfers, Family Firms and Entrepreneurship provides the international community with a more comprehensive state-of-the-art of business transfer studies, which will enrich readers’ understanding. The business transfer is examined through different prisms: family businesses, internal business transfers to employees, external business transfers, and woman in business transfers. This book deals with business transfer as a whole, following a logic of continuity and sustainability for the transferred firm. It offers a refreshing point of view on business transfers, in terms of both the process and the actors, and from both the seller’s and the buyer’s sides. It presents the research on all types of business transfer including internal and external transfers and will be of interest to researchers, academics, and students in the fields of entrepreneurship, small business management, family business, and strategic management. It can also be instructive for practitioners and stakeholders involved in a business transfer.
Author: Gérard Valléry
Author: Gérard Valléry
Author: Aaron Marcus
Author: Aaron Marcus
Author: Francisco Rebelo
Author: Marc-Eric Bobillier Chaumon
Author: Andrew Thatcher
Author: Simon Flandin
Author: Giolo Fele
Author: Bérangère Deschamps
Author: Bertrand