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Author: Kirk Kazanjian Publisher: Broadway Business ISBN: 0385518323 Category : Business & Economics Languages : en Pages : 233
Book Description
The best-selling author of Making Dough examines the simple business philosophy espoused by Enterprise Rent-A-Car, which places an emphasis on both the customer and the employee, and how such principles as customer service, employee rewards, a friendly workplace, and other lessons can be applied to promote profitabililty. 30,000 first printing.
Author: Kirk Kazanjian Publisher: Broadway Business ISBN: 0385518323 Category : Business & Economics Languages : en Pages : 233
Book Description
The best-selling author of Making Dough examines the simple business philosophy espoused by Enterprise Rent-A-Car, which places an emphasis on both the customer and the employee, and how such principles as customer service, employee rewards, a friendly workplace, and other lessons can be applied to promote profitabililty. 30,000 first printing.
Author: Meghan Ruth Busse Publisher: ISBN: Category : Personnel management Languages : en Pages : 15
Book Description
An industry adage held that "there are two types of rental car companies: those that lose money and Enterprise." The company that would become Enterprise Rent-A-Car was started in 1957 in St. Louis, Missouri, by Jack Taylor. Taylor set up Enterprise offices in neighborhoods rather than at airports because he believed that Americans would welcome a local option for renting cars when their own vehicles were being repaired. In 2010 Enterprise had more than 6,000 rental locations in the United States and a fleet of 850,000 cars in service. Its parent, Enterprise Holdings (comprising Enterprise, National, and Alamo brands) accounted for nearly half of the car rental market and was more than twice the size of Hertz, the number two competitor. Enterprise's competitive advantage was the result of the combination of its practices in hiring, training, compensation, organization, customer service, IT, and fleet management, among others.
Author: Barry Nalebuff Publisher: HarperCollins ISBN: 0063135493 Category : Business & Economics Languages : en Pages : 222
Book Description
From a leading Yale expert and serial entrepreneur, a radical, principled, and field-tested approach that identifies what’s really at stake in any negotiation and ensures you get your half—so you can focus on growing the pie. Negotiations are incredibly stressful and can bring out the worst in people. Wouldn’t it be better if there were a principled way to negotiate? Wouldn’t it be even better if there were a way to treat people fairly and get treated fairly in a negotiation? Split the Pie offers a new approach that does both—a field-tested method that reframes how negotiations play out. Barry Nalebuff, a professor at Yale School of Management, helps identify what’s really at stake in a negotiation: the “pie.” The negotiation pie is the additional value created through an agreement to work together. Seeing the relevant pie will change how you think about fairness and power in negotiation. You’ll learn how to get half the value you create, no matter your size. Filled with examples and in-depth case studies, Split the Pie is a practical and theory-based approach to negotiation. You’ll see how it helped reframe a high-stakes negotiation when Coca-Cola purchased Honest Tea, a company Barry cofounded with his former student Seth Goldman. The pie framework also works for everyday negotiations. You’ll learn how to deploy logic to determine truly equitable solutions and employ empathy to expand the pie and sell your solution. Split the Pie allows both sides to focus their energy on making the biggest possible pie—to have your pie and eat it too.
Author: Larry Underwood Publisher: ISBN: 9781432733933 Category : Automobile leasing and renting Languages : en Pages : 0
Book Description
Underwood, a former high-level executive with Enterprise Rent-a-Car, chronicles the remarkable transformation of a company that grew from a small leasing operation to the largest and most profitable car rental company in the world.
Author: Dave Lieber Publisher: Dave Lieber ISBN: 0970853084 Category : Business & Economics Languages : en Pages : 123
Book Description
From one of America's last crusading newspaper columnists, Dave Lieber¿s Watchdog Nation shares tips, tools and strategies to bite back when businesses and scammers do you wrong. Save time, money and aggravation. Learn how you can overcome the pickpockets that call themselves the electric company, the phone company, debt collectors, banks, scammers, e-mail spammers, door-to-door salesmen and countless others who want to harm you and your family. This book contains real stories about real people ¿ by the ultimate authority on the subject. Dave Lieber is The Watchdog investigative columnist for The Fort Worth Star-Telegram in Texas. He has helped countless folks stand up for themselves, understand their rights, fight back and win. Consumers will understand how they can take advantage of laws, regulations and other methods that will help them overcome stubborn and uncaring customer service representatives on the other side of the world, companies large and small who ignore their complaints and the growing group of hard-core criminals who take advantage of modern technology to hurt you.
Author: Serena Patel Publisher: Anisha, Accidental Detective ISBN: 9781474959520 Category : Children's stories Languages : en Pages : 0
Book Description
"Perfect for younger detectives. So funny and clever and sweet." Robin StevensWinner of the Sainsbury's Children's Book Prize and of the Crimefest Best Crime Novel for ChildrenHELP! My super-dramatic Aunty Bindi is getting married tomorrow and she's having a mega meltdown. But sssh! I've just found a ransom note, pushed through the letter box, saying Uncle Tony, Bindi's husband-to-be, has been kidnapped, and will only be freed if the wedding is cancelled! I have to keep this a secret otherwise it'll be panic-central...I guess it's up to me - Anisha, ACCIDENTAL DETECTIVE, to save the day.
Author: Ben Kelley Publisher: ISBN: 9780692559130 Category : Languages : en Pages : 312
Book Description
After sisters Raechel and Jacqueline Houck died in a fiery crash while driving a Chrysler PT Cruiser belonging to Enterprise Rent-A-Car, their parents were shocked to learn that the car was under recall at the time for a flawed power steering hose. A small plaintiffs' law firm, Grassini & Wrinkle, agreed to take their case, filing suit against DaimlerChrysler and Enterprise in June 2005. Death by Rental Car: The Houck v. Enterprise Case offers an insider's view of the six-year court battle between the Houcks and the two corporate defendants, who attempted to blame the crash on the sisters. With a foreword by Ralph Nader, this book uncovers the shocking truth about defective rental cars, deadly malfeasance, and the failure of public policy to close loopholes that allow companies to put profits ahead of consumer safety.
Author: David McCandless Publisher: HarperCollins UK ISBN: 0007294662 Category : Art Languages : en Pages : 258
Book Description
Miscellaneous facts and ideas are interconnected and represented in a visual format, a "visual miscellaneum," which represents "a series of experiments in making information approachable and beautiful" -- from p.007
Author: Guah, Matthew Waritay Publisher: IGI Global ISBN: 1799875946 Category : Business & Economics Languages : en Pages : 500
Book Description
For hundreds of years, different leadership theories have been explored to try to explain exactly how and why certain people become great leaders. Research spans a discussion of personality traits, the characteristics of the situation at hand, and qualifications of the leader to try to determine what causes people to become more likely than others to take charge. This can be in various settings: CEOs, presidents and prime ministers, managing directors, governors, senators, head coaches, and more. Through the examination of first-time leadership, new theories and ideas on leadership are explored. The Handbook of Research on Innate Leadership Characteristics and Examinations of Successful First-Time Leaders is a comprehensive reference source that focuses on what qualities distinguish first-time leadership from traditional leaders, while furthering leadership theories that look at other variables such as situational factors, knowledge base, skill levels, etc. It reviews the various approaches used by first-time leadership and how each of them uniquely approaches effective leadership, key outcomes, and the strengths and weaknesses of each approach. Furthermore, it distinguishes between the traditional route for leadership, the gradual moving up of an individual over time to higher positions, and a first-time leadership in which an individual begins right away in a position without climbing the professional ladder. This book will attempt to draw lessons from existing first-time leadership experience and provide evidence for the appropriateness of such a route to leadership. Topics highlighted include transformational leadership, political leaders, ethical and unethical leadership, and leadership development. This book is ideal for young professionals, leaders, executives, managers, graduate students, practitioners, government officials, researchers, academicians, and students.
Author: Kirk Kazanjian
Author: Kirk Kazanjian
Author: Meghan Ruth Busse
Author: Barry Nalebuff
Author: Larry Underwood
Author: Dave Lieber
Author: Serena Patel
Author: Ben Kelley
Author: David McCandless
Author: United States. Congress. House
Author: Guah, Matthew Waritay