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Enterprise Rent-A-Car

Enterprise Rent-A-Car PDF Author: Meghan Ruth Busse
Publisher:
ISBN:
Category : Personnel management
Languages : en
Pages : 15

Book Description
An industry adage held that "there are two types of rental car companies: those that lose money and Enterprise." The company that would become Enterprise Rent-A-Car was started in 1957 in St. Louis, Missouri, by Jack Taylor. Taylor set up Enterprise offices in neighborhoods rather than at airports because he believed that Americans would welcome a local option for renting cars when their own vehicles were being repaired. In 2010 Enterprise had more than 6,000 rental locations in the United States and a fleet of 850,000 cars in service. Its parent, Enterprise Holdings (comprising Enterprise, National, and Alamo brands) accounted for nearly half of the car rental market and was more than twice the size of Hertz, the number two competitor. Enterprise's competitive advantage was the result of the combination of its practices in hiring, training, compensation, organization, customer service, IT, and fleet management, among others.

Enterprise Rent-A-Car

Enterprise Rent-A-Car PDF Author: Meghan Ruth Busse
Publisher:
ISBN:
Category : Personnel management
Languages : en
Pages : 15

Book Description
An industry adage held that "there are two types of rental car companies: those that lose money and Enterprise." The company that would become Enterprise Rent-A-Car was started in 1957 in St. Louis, Missouri, by Jack Taylor. Taylor set up Enterprise offices in neighborhoods rather than at airports because he believed that Americans would welcome a local option for renting cars when their own vehicles were being repaired. In 2010 Enterprise had more than 6,000 rental locations in the United States and a fleet of 850,000 cars in service. Its parent, Enterprise Holdings (comprising Enterprise, National, and Alamo brands) accounted for nearly half of the car rental market and was more than twice the size of Hertz, the number two competitor. Enterprise's competitive advantage was the result of the combination of its practices in hiring, training, compensation, organization, customer service, IT, and fleet management, among others.

Enterprise Rent-A-Car

Enterprise Rent-A-Car PDF Author: Meghan Ruth Busse
Publisher:
ISBN:
Category : Personnel management
Languages : en
Pages : 15

Book Description
An industry adage held that "there are two types of rental car companies: those that lose money and Enterprise." The company that would become Enterprise Rent-A-Car was started in 1957 in St. Louis, Missouri, by Jack Taylor. Taylor set up Enterprise offices in neighborhoods rather than at airports because he believed that Americans would welcome a local option for renting cars when their own vehicles were being repaired. In 2010 Enterprise had more than 6,000 rental locations in the United States and a fleet of 850,000 cars in service. Its parent, Enterprise Holdings (comprising Enterprise, National, and Alamo brands) accounted for nearly half of the car rental market and was more than twice the size of Hertz, the number two competitor. Enterprise's competitive advantage was the result of the combination of its practices in hiring, training, compensation, organization, customer service, IT, and fleet management, among others.

Exceeding Expectations

Exceeding Expectations PDF Author: Stan Burns
Publisher:
ISBN: 9780944641231
Category : Business & Economics
Languages : en
Pages : 200

Book Description


Enterprise Rent-a-Car

Enterprise Rent-a-Car PDF Author: Busse, Meghan Ruth Busse
Publisher:
ISBN: 9781473969988
Category : Competition
Languages : en
Pages :

Book Description
The company that would become Enterprise Rent-A-Car was started in 1957. By 2010, Enterprise had more than 6,000 rental locations in the United States and a fleet of 850,000 cars in service: its parent, Enterprise Holdings (comprising Enterprise, National and Alamo brands) accounted for nearly half of the car rental market and was more than twice the size of Hertz, the number two competitor. This case examines Enterprise's competitive advantage in the car rental sector.

Exceeding Customer Expectations

Exceeding Customer Expectations PDF Author: Kirk Kazanjian
Publisher: Broadway Business
ISBN: 0385518323
Category : Business & Economics
Languages : en
Pages : 233

Book Description
The best-selling author of Making Dough examines the simple business philosophy espoused by Enterprise Rent-A-Car, which places an emphasis on both the customer and the employee, and how such principles as customer service, employee rewards, a friendly workplace, and other lessons can be applied to promote profitabililty. 30,000 first printing.

Split the Pie

Split the Pie PDF Author: Barry Nalebuff
Publisher: HarperCollins
ISBN: 0063135493
Category : Business & Economics
Languages : en
Pages : 222

Book Description
From a leading Yale expert and serial entrepreneur, a radical, principled, and field-tested approach that identifies what’s really at stake in any negotiation and ensures you get your half—so you can focus on growing the pie. Negotiations are incredibly stressful and can bring out the worst in people. Wouldn’t it be better if there were a principled way to negotiate? Wouldn’t it be even better if there were a way to treat people fairly and get treated fairly in a negotiation? Split the Pie offers a new approach that does both—a field-tested method that reframes how negotiations play out. Barry Nalebuff, a professor at Yale School of Management, helps identify what’s really at stake in a negotiation: the “pie.” The negotiation pie is the additional value created through an agreement to work together. Seeing the relevant pie will change how you think about fairness and power in negotiation. You’ll learn how to get half the value you create, no matter your size. Filled with examples and in-depth case studies, Split the Pie is a practical and theory-based approach to negotiation. You’ll see how it helped reframe a high-stakes negotiation when Coca-Cola purchased Honest Tea, a company Barry cofounded with his former student Seth Goldman. The pie framework also works for everyday negotiations. You’ll learn how to deploy logic to determine truly equitable solutions and employ empathy to expand the pie and sell your solution. Split the Pie allows both sides to focus their energy on making the biggest possible pie—to have your pie and eat it too.

A Horrific Experience

A Horrific Experience PDF Author: Dr. Sharon Campbell Phillips
Publisher: Pencil
ISBN: 9354585310
Category : Fiction
Languages : en
Pages : 341

Book Description
Human Trafficking has become a worldwide epidemic as the powers that be are not putting the necessary protocols in place to fight the cause, as result, it has caused broken families, shattered communities, and the shutdown of ethical and moral values that forefathers of the past once hold dear, one such case is the untold story of a woman by the name of Kimberley Xaviannah Alexandia, who was once a victim of abuse, betrayal, hated by many through the fact that she was just a victim of the rampant human trafficking trade but with her undying love and faith, she was able to overcome any obstacle that she encountered along the way and was able to be proudly known as the Majestic Blader.

Car Rental in the U.S.A.

Car Rental in the U.S.A. PDF Author:
Publisher:
ISBN:
Category : Automobile leasing and renting
Languages : en
Pages : 20

Book Description


Life Under the Corporate Microscope

Life Under the Corporate Microscope PDF Author: Larry Underwood
Publisher:
ISBN: 9781432733933
Category : Automobile leasing and renting
Languages : en
Pages : 0

Book Description
Underwood, a former high-level executive with Enterprise Rent-a-Car, chronicles the remarkable transformation of a company that grew from a small leasing operation to the largest and most profitable car rental company in the world.

Ask a Manager

Ask a Manager PDF Author: Alison Green
Publisher: Ballantine Books
ISBN: 0399181822
Category : Business & Economics
Languages : en
Pages : 306

Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together