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Author: Mansoor Muallim Publisher: M M Info Care ISBN: Category : Psychology Languages : en Pages : 151
Book Description
Chapter 1: Understanding Employee Engagement Jammy: Hello, Canny! I'm excited to have this candid conversation with you about employee engagement. It's a crucial topic that can truly make a difference to any organization's success. Canny: Hi, Jammy! I'm eager to learn more about employee engagement. I've heard it's essential for keeping employees happy and motivated at work. Jammy: Absolutely, Canny. Employee engagement refers to the emotional connection employees have with their work and the organization they work for. It's more than just job satisfaction; it's about how committed and passionate employees are towards their roles and the company's goals. Canny: That sounds important. But what drives employee engagement? Jammy: Great question, Canny. Several factors contribute to employee engagement. Firstly, supportive leadership plays a crucial role. When leaders communicate effectively, show appreciation, and involve employees in decision-making, it fosters a positive work environment. Canny: I see. So, a positive work environment is essential. What else? Jammy: You're right, Canny. Another critical factor is employee development. When employees feel that their skills are valued and they have opportunities for growth, they become more engaged. Also, recognition and feedback go a long way in boosting engagement. Canny: I can understand that. But how can organizations measure employee engagement? Jammy: Good question! Employee engagement can be measured through surveys and feedback mechanisms. These tools help organizations understand how employees feel about their work, their level of satisfaction, and areas that need improvement. Canny: That's interesting. And what are the benefits of having highly engaged employees? Jammy: There are numerous benefits, Canny. Engaged employees tend to be more productive, innovative, and less likely to leave the company. They also contribute to a positive company culture and improved customer satisfaction. Canny: That's impressive! How can organizations improve employee engagement? Jammy: There are various strategies, Canny. Communication is key, and leaders should ensure transparency in their interactions. Providing opportunities for skill development and recognizing employees' efforts can have a significant impact too. Canny: I can see how these steps can make a difference. But what about challenges in maintaining employee engagement? Jammy: Excellent point, Canny. Challenges may arise due to factors like poor communication, lack of recognition, or unclear goals. Feedback on these issues promptly and continuously seeking feedback can help overcome these challenges. Canny: Thanks for clarifying that. I'm curious; does employee engagement differ across different industries or company sizes? Jammy: Yes, it does, Canny. Employee engagement can vary based on industry, company culture, and organizational structure. However, the fundamental principles of fostering engagement remain applicable across all types of organizations. Canny: This has been so insightful, Jammy. I'm grateful for all these valuable insights about employee engagement. Jammy: You're welcome, Canny. Remember, employee engagement is an ongoing process, and organizations should continuously invest in creating a positive work environment to keep their employees engaged and motivated. Key Takeaways: Employee engagement is about the emotional connection employees have with their work and the organization. Supportive leadership, employee development, recognition, and feedback are essential factors in driving employee engagement. Measuring employee engagement through surveys and feedback helps identify areas for improvement. Highly engaged employees lead to increased productivity, innovation, and customer satisfaction. Organizations can improve employee engagement through effective communication, recognition, and growth opportunities. Challenges in employee engagement can be overcome by addressing issues and seeking continuous feedback. While engagement may vary across industries, the principles of fostering engagement apply universally.
Author: Mansoor Muallim Publisher: M M Info Care ISBN: Category : Psychology Languages : en Pages : 151
Book Description
Chapter 1: Understanding Employee Engagement Jammy: Hello, Canny! I'm excited to have this candid conversation with you about employee engagement. It's a crucial topic that can truly make a difference to any organization's success. Canny: Hi, Jammy! I'm eager to learn more about employee engagement. I've heard it's essential for keeping employees happy and motivated at work. Jammy: Absolutely, Canny. Employee engagement refers to the emotional connection employees have with their work and the organization they work for. It's more than just job satisfaction; it's about how committed and passionate employees are towards their roles and the company's goals. Canny: That sounds important. But what drives employee engagement? Jammy: Great question, Canny. Several factors contribute to employee engagement. Firstly, supportive leadership plays a crucial role. When leaders communicate effectively, show appreciation, and involve employees in decision-making, it fosters a positive work environment. Canny: I see. So, a positive work environment is essential. What else? Jammy: You're right, Canny. Another critical factor is employee development. When employees feel that their skills are valued and they have opportunities for growth, they become more engaged. Also, recognition and feedback go a long way in boosting engagement. Canny: I can understand that. But how can organizations measure employee engagement? Jammy: Good question! Employee engagement can be measured through surveys and feedback mechanisms. These tools help organizations understand how employees feel about their work, their level of satisfaction, and areas that need improvement. Canny: That's interesting. And what are the benefits of having highly engaged employees? Jammy: There are numerous benefits, Canny. Engaged employees tend to be more productive, innovative, and less likely to leave the company. They also contribute to a positive company culture and improved customer satisfaction. Canny: That's impressive! How can organizations improve employee engagement? Jammy: There are various strategies, Canny. Communication is key, and leaders should ensure transparency in their interactions. Providing opportunities for skill development and recognizing employees' efforts can have a significant impact too. Canny: I can see how these steps can make a difference. But what about challenges in maintaining employee engagement? Jammy: Excellent point, Canny. Challenges may arise due to factors like poor communication, lack of recognition, or unclear goals. Feedback on these issues promptly and continuously seeking feedback can help overcome these challenges. Canny: Thanks for clarifying that. I'm curious; does employee engagement differ across different industries or company sizes? Jammy: Yes, it does, Canny. Employee engagement can vary based on industry, company culture, and organizational structure. However, the fundamental principles of fostering engagement remain applicable across all types of organizations. Canny: This has been so insightful, Jammy. I'm grateful for all these valuable insights about employee engagement. Jammy: You're welcome, Canny. Remember, employee engagement is an ongoing process, and organizations should continuously invest in creating a positive work environment to keep their employees engaged and motivated. Key Takeaways: Employee engagement is about the emotional connection employees have with their work and the organization. Supportive leadership, employee development, recognition, and feedback are essential factors in driving employee engagement. Measuring employee engagement through surveys and feedback helps identify areas for improvement. Highly engaged employees lead to increased productivity, innovation, and customer satisfaction. Organizations can improve employee engagement through effective communication, recognition, and growth opportunities. Challenges in employee engagement can be overcome by addressing issues and seeking continuous feedback. While engagement may vary across industries, the principles of fostering engagement apply universally.
Author: Nagaraj, Samala Publisher: IGI Global ISBN: 1799839206 Category : Business & Economics Languages : en Pages : 334
Book Description
Engaging customers has become an effective strategy of marketers for improving customer-brand relationships as customer engagement is a perfect predictor of organic growth. Aggressive sales promotions, advertising campaigns, rewards, discounts, and more may attract a customer, but customer engagement creates an emotional connection with the brands/firms/services, which drives customer loyalty and long-term profitability. This has become much more applicable and effective with the use of social media platforms and the increased access of internet. Moreover, the implementation of customer analytics to measure engagement activities has provided marketers with more insights for improving services. Insights, Innovation, and Analytics for Optimal Customer Engagement is an advanced reference book that covers the latest emerging research in customer engagement and includes underlying theories, innovative methods, a review of existing literature, engagement analytics, and insights for marketers with reference to customer engagement. The book covers various product categories, industries, and sectors that are working to engage customers in inventive and creative ways. This book is a comprehensive reference tool for marketers, brand managers, social media specialists, advertisers, managers, executives, academicians, researchers, practitioners, and students interested in gaining comprehensive knowledge about customer engagement and the latest advancements in the field.
Author: Hamish Coates Publisher: Routledge ISBN: 1000578194 Category : Education Languages : en Pages : 200
Book Description
Drawing together major global studies from leading researchers, this book presents novel results, ideas, and developments from the world’s largest collaborative study of student engagement in higher education. It builds insight into contemporary higher education practice, policy, and research. The chapters are written by experts who lead student engagement research in nine diverse countries in Asia Pacific, North and South America, Europe and Africa. The book presents analysis, results, benchmark data, and case studies. It deep-dives into research programs, analytical capabilities, empirical situations, and development trajectories. The book updates earlier publications and charts emerging perspectives and development opportunities. The research contributions are for students of higher education, as well as for policymakers, advisors, and university administrators. Higher education practitioners and leaders around the world will enjoy this book.
Author: Bernard Marr Publisher: Pearson UK ISBN: 1292017457 Category : Business & Economics Languages : en Pages : 276
Book Description
Key Business Analytics will help managers apply tools to turn data into insights that help them better understand their customers, optimise their internal processes and identify cost savings and growth opportunities. It includes analysis techniques within the following categories: Financial analytics – cashflow, profitability, sales forecasts Market analytics – market size, market trends, marketing channels Customer analytics – customer lifetime values, social media, customer needs Employee analytics – capacity, performance, leadership Operational analytics – supply chains, competencies, environmental impact Bare business analytics – sentiments, text, correlations Each tool will follow the bestselling Key format of being 5-6 pages long, broken into short sharp advice on the essentials: What is it? When should I use it? How do I use it? Tips and pitfalls Further reading The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps. Upon purchase, you'll gain instant access to this eBook. Time limit The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.
Author: Patrick M. Lencioni Publisher: John Wiley & Sons ISBN: 0470893990 Category : Business & Economics Languages : en Pages : 193
Book Description
A bestselling author and business guru tells how to improve your job satisfaction and performance. In his sixth fable, bestselling author Patrick Lencioni takes on a topic that almost everyone can relate to: the causes of a miserable job. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread going to work, suffering each day as they trudge to jobs that make them cynical, weary, and frustrated. It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable. Through the story of a CEO turned pizzeria manager, Lencioni reveals the three elements that make work miserable -- irrelevance, immeasurability, and anonymity -- and gives managers and their employees the keys to make any job more fulfilling. As with all of Lencioni?s books, this one is filled with actionable advice you can put into effect immediately. In addition to the fable, the book includes a detailed model examining the three signs of job misery and how they can be remedied. It covers the benefits of managing for job fulfillment within organizations -- increased productivity, greater retention, and competitive advantage -- and offers examples of how managers can use the applications in the book to deal with specific jobs and situations. Patrick Lencioni (San Francisco, CA) is President of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives and executive teams in organizations ranging from Fortune 500 companies to high-tech startups to universities and nonprofits. His clients include AT&T, Bechtel, Boeing, Cisco, Sam?s Club, Microsoft, Mitsubishi, Allstate, Visa, FedEx, New York Life, Sprint, Novell, Sybase, The Make-A-Wish Foundation, and the U.S. Military Academy at West Point. Lencioni is the author of six bestselling books, including The Five Dysfunctions of a Team. He previously worked for Oracle, Sybase, and the management consulting firm Bain & Company.
Author: Robert J. Rosenthal Publisher: John Wiley & Sons ISBN: 1118931882 Category : Business & Economics Languages : en Pages : 390
Book Description
VolunteerMatch taps expert knowledge from today's volunteerism professionals to help nonprofits take a more inventive approach to volunteer engagement Volunteer Engagement 2.0: Ideas and Insights Changing the World shows you many of the innovative approaches to engaging volunteers that are reshaping nonprofits, volunteer programs, and communities around the world — and how you can bring these changes to your own organization. Curated and edited by VolunteerMatch, the Web's most popular volunteer engagement network, these transformative strategies and practices are already being used by innovative nonprofit, government, and business sector leaders in volunteering — and they represent many of the future trends in volunteerism. This insightful collection contains actionable advice on strengthening volunteering at your organization as well as broader explorations on the nature of opening organizations to volunteers to show you how to create a new volunteerism model that supports your organization's mission and programs. Among other things, you'll learn how to attract millennials and baby boomers to your cause, the best ways to partner with corporate and pro bono volunteer programs, why micro volunteering may be the future of online giving, what's new in national service, why your supporters are a largely untapped goldmine of fundraising success, and what trends will drive volunteering in the future. For more than 15 years VolunteerMatch has had unprecedented access to leading innovators in the nonprofit, government, and corporate sectors. In this book, you'll share that access as you explore the ideas, strategies, and insights that will boost volunteer engagement today and in the future. Learn what trends and ideas are reshaping volunteer engagement today Reconsider your volunteer model to reflect your organization's mission Find out what the leading thinkers predict will drive volunteering in the future Optimize volunteer recruitment, screening, orientation, and training Understand and cater to the motivations of your volunteers The world of volunteering is changing and there has never been a better moment to engage the time and talent of those who support your cause. How will your nonprofit grow and thrive with the help of volunteers? Volunteer Engagement 2.0: Ideas and Insights Changing the World provides the innovation and inspiration, you just need to supply the action.
Author: Guendalina Graffigna Publisher: Walter de Gruyter GmbH & Co KG ISBN: 3110452448 Category : Psychology Languages : en Pages : 154
Book Description
Patient engagement should be envisaged as a key priority today to innovate healthcare services delivery and to make it more effective and sustainable. The experience of engagement is a key qualifier of the exchange between the demand (i.e. citizens/patients) and the supply process of healthcare services. To understand and detect the strategic levers that sustain a good quality of patients’ engagement may thus allow not only to improve clinical outcomes, but also to increase patients’ satisfaction and to reduce the organizational costs of the delivery of services. By assuming a relational marketing perspective, the book offers practical insights about the developmental process of patients’ engagement, by suggesting concrete tools for assessing the levels of patients’ engagement and strategies to sustain it. Crucial resources to implement these strategies are also the new technologies that should be (1) implemented according to precise guidelines and (2) designed according to a user-centered design process. Furthermore, the book describes possible fields of patients’ engagement application by describing the best practices and experiences matured in different fields
Author: Richard Finnegan Publisher: AMACOM ISBN: 0814438636 Category : Business & Economics Languages : en Pages : 133
Book Description
An enthusiastic workforce translates into higher productivity and profitability with less turnover and absenteeism. Fully committed workers will give their all every day--and it's your job to make that happen. Employee engagement matters in a company. That is indisputable. And love it or hate it, still the best way to calculate just how engaged your company’s employees are, is the under-utilized employee engagement survey. But this shouldn’t just be busy work, nor should it be underestimated how important these scores are in predicting your company’s success. In Raise Your Team's Employee Engagement Score, a practical, researched-based playbook that's applicable to any type of business with staff, retention expert Richard Finnegan reveals and discusses in depth the keys to increasing employee engagement: Building trust with your team Implementing stay interviews Developing an employee value proposition Hiring employees are self-motivate Measuring progress and forecasting future engagement If you want to see real results in raising your employee engagement survey scores--at no cost--begin implementing the proven techniques in this book now.
Author: Patricia Pulliam Phillips Publisher: Association for Talent Development ISBN: 1607280094 Category : Business & Economics Languages : en Pages : 258
Book Description
Employee engagement, impact, ROI—if you can’t connect the three, your program’s in trouble. The number of employees who sleepwalk through the day or undermine the work of their engaged counterparts is on the rise. More and more companies are turning to engagement programs to recoup lost revenue and productivity. But these pricey endeavors can lose critical funding when they are designed without business impact in mind. In Measuring the Success of Employee Engagement, renowned experts Jack Phillips and Patti Phillips and knowledge organization expert Rebecca Ray help you make the business case for an employee engagement initiative. More important, you’ll discover what it takes to build a program with the end in mind. By following real case studies that show the Phillips’s ROI Methodology in action, you’ll learn how to avoid narrowly focusing your efforts on behavioral outcomes alone. Measuring the Success of Employee Engagement is an essential resource for all who support employee engagement efforts, from the chief learning officer to individual members of employee engagement teams. Ensure that your employees drive innovation and increase sales with an engagement program that earns its keep.
Author: Sharma, Naman Publisher: IGI Global ISBN: 1522578005 Category : Business & Economics Languages : en Pages : 361
Book Description
Engaged employees are assets to every company because they are not only more productive but are also open to new ideas and technologies that often lead to significant business outcomes. Businesses need to establish credible antecedents to employee engagement based on their own culture and needs to develop a pool of highly engaged employees. Management Techniques for Employee Engagement in Contemporary Organizations provides theoretical frameworks and the latest empirical research findings on management strategies for the promotion, adoption, and implementation of work engagement policies. The content within this publication examines gamification, employee engagement, and management techniques and is designed for academicians, managers, business professionals, human resources officers, policymakers, and researchers.
Author: Mansoor Muallim
Author: Mansoor Muallim
Author: Nagaraj, Samala
Author: Hamish Coates
Author: Bernard Marr
Author: Patrick M. Lencioni
Author: Robert J. Rosenthal
Author: Guendalina Graffigna
Author: Richard Finnegan
Author: Patricia Pulliam Phillips
Author: Sharma, Naman