Author: Aarde Cosseboom
Publisher: Independently Published
ISBN: 9781798035818
Category :
Languages : en
Pages : 307
Book Description
Not everyone looks forward to calling a contact center. Most people don't pick up the phone and smile from ear to ear in anticipation for that "press 1 for..." and "average wait time is 2 minutes." Contact Centers are complex and often an afterthought for many companies. This is especially apparent for companies that grow quickly and are in the most need of an efficient way to answer customer's questions. This book will lay out the steps to combat this misconception and turn your contact center into a well-oiled machine that can also save on the bottom line.In Enable Better Service, Aarde Cosseboom, shows you how to transform your customer service team into a high performing function of your thriving business. Together we can develop the future of contact centers by leveraging people, process, and product methodologies. Changing mediocre experiences into extraordinary ones and developing long lasting raving fans. In this book you will find technology strategies, how to select and engage with partners, and how to recruit and maintain high level talent on your team.
Enable Better Service
Author: Aarde Cosseboom
Publisher: Independently Published
ISBN: 9781798035818
Category :
Languages : en
Pages : 307
Book Description
Not everyone looks forward to calling a contact center. Most people don't pick up the phone and smile from ear to ear in anticipation for that "press 1 for..." and "average wait time is 2 minutes." Contact Centers are complex and often an afterthought for many companies. This is especially apparent for companies that grow quickly and are in the most need of an efficient way to answer customer's questions. This book will lay out the steps to combat this misconception and turn your contact center into a well-oiled machine that can also save on the bottom line.In Enable Better Service, Aarde Cosseboom, shows you how to transform your customer service team into a high performing function of your thriving business. Together we can develop the future of contact centers by leveraging people, process, and product methodologies. Changing mediocre experiences into extraordinary ones and developing long lasting raving fans. In this book you will find technology strategies, how to select and engage with partners, and how to recruit and maintain high level talent on your team.
Publisher: Independently Published
ISBN: 9781798035818
Category :
Languages : en
Pages : 307
Book Description
Not everyone looks forward to calling a contact center. Most people don't pick up the phone and smile from ear to ear in anticipation for that "press 1 for..." and "average wait time is 2 minutes." Contact Centers are complex and often an afterthought for many companies. This is especially apparent for companies that grow quickly and are in the most need of an efficient way to answer customer's questions. This book will lay out the steps to combat this misconception and turn your contact center into a well-oiled machine that can also save on the bottom line.In Enable Better Service, Aarde Cosseboom, shows you how to transform your customer service team into a high performing function of your thriving business. Together we can develop the future of contact centers by leveraging people, process, and product methodologies. Changing mediocre experiences into extraordinary ones and developing long lasting raving fans. In this book you will find technology strategies, how to select and engage with partners, and how to recruit and maintain high level talent on your team.
Good Services
Author: Louise Downe
Publisher: BIS Publishers
ISBN: 9789063695439
Category : Business & Economics
Languages : en
Pages : 0
Book Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Publisher: BIS Publishers
ISBN: 9789063695439
Category : Business & Economics
Languages : en
Pages : 0
Book Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Complex Engineering Service Systems
Author: Irene Ng
Publisher: Springer Science & Business Media
ISBN: 0857291890
Category : Technology & Engineering
Languages : en
Pages : 469
Book Description
For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood. Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations – that of material/equipment, information and people. Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system. Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.
Publisher: Springer Science & Business Media
ISBN: 0857291890
Category : Technology & Engineering
Languages : en
Pages : 469
Book Description
For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood. Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations – that of material/equipment, information and people. Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system. Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.
Managing Service Demand A Practical Guide to Help Revenue Bodies Better Meet Taxpayers' Service Expectations
Author: OECD
Publisher: OECD Publishing
ISBN: 9264200827
Category :
Languages : en
Pages : 68
Book Description
This book provides guidance on a whole-of-revenue body approach for managing service demand effectively. It sets out a possible ‘model’ for governance arrangements based on leading revenue body practice – in this case, Australia.
Publisher: OECD Publishing
ISBN: 9264200827
Category :
Languages : en
Pages : 68
Book Description
This book provides guidance on a whole-of-revenue body approach for managing service demand effectively. It sets out a possible ‘model’ for governance arrangements based on leading revenue body practice – in this case, Australia.
Integrating Social Services for Vulnerable Groups Bridging Sectors for Better Service Delivery
Author: OECD
Publisher: OECD Publishing
ISBN: 9264233776
Category :
Languages : en
Pages : 214
Book Description
All OECD countries have vulnerable populations in need of multiple social service supports. This book looks at how services are integrated, vulnerable groups are defined and populations compare, and at the benefits of integrating services. It identifies good practice and promising common approaches.
Publisher: OECD Publishing
ISBN: 9264233776
Category :
Languages : en
Pages : 214
Book Description
All OECD countries have vulnerable populations in need of multiple social service supports. This book looks at how services are integrated, vulnerable groups are defined and populations compare, and at the benefits of integrating services. It identifies good practice and promising common approaches.
OECD Public Governance Reviews Better Service Delivery for Inclusive Growth in the Dominican Republic
Author: OECD
Publisher: OECD Publishing
ISBN: 9264264140
Category :
Languages : en
Pages : 246
Book Description
This review focuses on improving access to quality and timely services for citizens as a means to facilitate inclusive growth in the Dominican Republic.
Publisher: OECD Publishing
ISBN: 9264264140
Category :
Languages : en
Pages : 246
Book Description
This review focuses on improving access to quality and timely services for citizens as a means to facilitate inclusive growth in the Dominican Republic.
The Twentieth Century
Author:
Publisher:
ISBN:
Category : English periodicals
Languages : en
Pages : 1028
Book Description
Publisher:
ISBN:
Category : English periodicals
Languages : en
Pages : 1028
Book Description
The Technical Review
Self Improvement for Better Service
Author:
Publisher:
ISBN:
Category : Agricultural contracts
Languages : en
Pages : 60
Book Description
Publisher:
ISBN:
Category : Agricultural contracts
Languages : en
Pages : 60
Book Description
Norfolk and Western Magazine
Author: Norfolk and Western Railway Company
Publisher:
ISBN:
Category : Railroads
Languages : en
Pages : 810
Book Description
Publisher:
ISBN:
Category : Railroads
Languages : en
Pages : 810
Book Description