Author: Publisher:
ISBN:
Category : Hotels
Languages : en
Pages : 876
Book Description
Egon Ronay's Lucas Guide ... to Hotels, Restaurants, Inns in Great Britain and Ireland
Author: The Managed Heart
Author: Arlie Russell HochschildPublisher: Univ of California Press
ISBN: 9780520054547
Category : History
Languages : en
Pages : 324
Book Description
Arlie Hochschild examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be "nicer than natural." The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being "nastier than natural." Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not "her" smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us.
Princeton Alumni Weekly
Author: Publisher: princeton alumni weekly
ISBN:
Category :
Languages : en
Pages : 966
Book Description
The Cumulative Book Index
Author: Publisher:
ISBN:
Category : American literature
Languages : en
Pages : 3250
Book Description
A world list of books in the English language.
Working in America
Author: Amy S. WhartonPublisher: Routledge
ISBN: 1317248759
Category : Social Science
Languages : en
Pages : 440
Book Description
The Great Recession brought rising inequality and changing family economies. New technologies continued to move jobs overseas, including those held by middle-class information workers. The first new edition to capture these historic changes, this book is the leading text in the sociology of work and related research fields. Wharton s readings retain the classics but offer a new spectrum of articles accessible to undergraduate students that focus on the changes that will most affect their lives.New to the fourth edition"
Travel & Tourism Bibliography and Resource Handbook
Author: Jeanne GayWorking in America
Author: Amy S. WhartonPublisher: Taylor & Francis
ISBN: 1000812197
Category : Social Science
Languages : en
Pages : 410
Book Description
This leading, comprehensive text for courses on the sociology of work covers many vital new topics since the last edition (2015), just as it continues to offer foundational writings and discusses different types of jobs, inequality and intersectionality, work and family, and more. New to this edition: • The gig economy and new digital platforms and their effects on how work is organized. • Precarious work and precarious workers, changes that reflect fundamental changes in employment relationships, increased job insecurity, and how people think about their jobs. • The new retail, from customer interactions to a world where consumption is driven by data science. • The latest research on call centers as the archetypal 21st-century workplace, illustrating many important issues about interactive work, transnational workplaces, gender, etc. • The post-pandemic workplace, including essential workers and frontline workers, healthcare work and care workers; job flexibility, and implications for gender, work, and family.
International bibliography of special directories
Author: International Bibliography of Special Directories
Author: Helga LengenfelderPublisher: De Gruyter Saur
ISBN: 9783598205200
Category : Directories
Languages : en
Pages : 504
Book Description
General directories; Cultural affairs, arts, sciences and technology; State and society; Commerce and industry; Individuals; Classified list of trades and industries; Public transportation and transport, communication; Addenda.
Index to American Reference Books Annual, 1980-1984
Author: Ruth BlackmorePublisher: Libraries Unlimited
ISBN:
Category : Reference books
Languages : en
Pages : 426
Book Description
1970- issued in 2 vols.: v. 1, General reference, social sciences, history, economics, business; v. 2, Fine arts, humanities, science and engineering.