Dun and Bradstreet Business Rankings, 1996 PDF Download

Author: Dun and Bradstreet Information Services Staff
Publisher:
ISBN: 9781562034733
Category :
Languages : en
Pages :

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Author: James L. Heskett
Publisher: Simon and Schuster
ISBN: 1439136122
Category : Business & Economics
Languages : en
Pages : 403

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James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors' indisputable conclusion supported by thirty-one years of groundbreaking research: today's employee satisfaction, loyalty, and commitment strongly influences tomorrow's customer satisfaction, loyalty, and commitment and ultimately the organization's profit and growth -- a quantifiable set of associations the authors call the value profit chain. In what may be the most far-reaching study ever undertaken of the strategic importance of the employee-customer relationship, Heskett, Sasser, and Schlesinger offer profound new insights into the life-long value of both employees and customers and the increasingly important concept of employee-relationship management. Readers will discover how organizations as diverse as aluminum maker Alcoa, travel agency Rosenbluth International, and the Willow Creek Community Church treat employees like customers (in the case of Willow Creek, volunteers as well). Conversely, the authors show how advertising agency Merkley Newman Harty and financial services provider ING Direct treat customers like employees, pursuing the ones they want most. At the Vanguard Group, Cisco Systems, and Southwest Airlines, both practices are common. The authors explain how these organizations and many others -- whether large or small, public or private, or not-for-profit -- achieve profitability and growth or the equivalent by leveraging results and process quality to deliver differentiated products and services at the lowest cost. Timely, essential, and important reading, The Value Profit Chain should be readily accessible on the desk of every forward-thinking manager.

Author: Gale Group
Publisher: Gale Cengage
ISBN: 9780787656904
Category : Business & Economics
Languages : en
Pages : 944

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Author: Gale Group
Publisher: Gale Cengage
ISBN: 9780787624316
Category : Business & Economics
Languages : en
Pages : 956

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The staff of the Business Library of the Brooklyn Public Library answers more than 175,000 reference questions each year, many of them requests for rankings information. To provide quick answers to questions in the highest interest subject areas, we have compiled Business Rankings Annual. Working from a bibliographic file we have built up over the years, we have culled thousands of items from periodicals, newspapers, financial services, directories, statistical annuals and other printed material. The "top ten" from each of these rankings appears in this volume, grouped under standard subject headings for easy browsing. Typical entries provide: sequential entry number; rankings title: A descriptive phrase, identifying the contents of the list cited; ranked by: Indicates the criteria that establish the hierarchy; remarks: Provides additional details relating to the list from the source material; number listed: Notes the number of listees in the ranking source; top 10 items on the list; and source. Readers can quickly locate all rankings in which a given company; person or product appears by consulting the reference's comprehensive index. In addition, a complete listing of more than 300 sources used to compile Business Rankings Annual is provided in the bibliography.

Author: Ruth A. Pagell
Publisher: Global Professional Publishi
ISBN: 9781888998832
Category : Business & Economics
Languages : en
Pages : 474

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Changes in the economy required business professionals and researchers to learn about new sources of information, as well as to expand their understanding of international business subjects. The sources, language, document coding, and definitions are different -- truly foreign. International Business Information was written to help business ......

Author: Michael Halperin
Publisher: Taylor & Francis
ISBN: 1135932824
Category : Reference
Languages : en
Pages : 464

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Book Description
This newly updated and expanded edition of a reference bestseller is the only work available that guides business researchers and librarians to the most valuable sources for information on international business--and shows how to interpret and use that data. The authors discuss the best available resources and how to use them to find answers to a wide range of questions about international business. They also describe business practices in various regions and countries, the basics of international trade and finance, international business organizations, and relevant political departments and agencies. Many exhibits and tables are included, and the book's appendices include glossaries, checklists for evaluating sources, and sample disclosure documents.

Author: United States. President
Publisher:
ISBN:
Category : Small business
Languages : en
Pages : 222

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Author:
Publisher: Dun & Bradstreet Information Services
ISBN: 9781562034719
Category : Business
Languages : en
Pages :

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Author: Gale Group
Publisher: Gale Cengage
ISBN: 9780787640255
Category : Business & Economics
Languages : en
Pages : 936

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Author: Gale Research International, Limited
Publisher: Gale Cengage
ISBN: 9780787640248
Category : Business & Economics
Languages : en
Pages : 848

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