Drew's Rules: A Guide to Customer Service PDF Download

Author: Daryl Drew
Publisher: Lulu.com
ISBN: 0557702097
Category : Business & Economics
Languages : en
Pages : 92

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Book Description
Drew's Rules: A Guide to Providing Good Customer Service highlights the importance of good customer service skills. It is a unique survey of the author's career in customer service, and is saturated with rules on how to effectively engage customers. By reading this book, you can learn skills that helped make the author great in his profession.

Author: Cas Lester
Publisher: Hot Key Books
ISBN: 1471403351
Category : Juvenile Fiction
Languages : en
Pages : 152

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Book Description
The Toxic Spew is back, and in even more trouble than usual. WOOP WOOP WOOP! ALARM ALARM ALARM! It's chaos once more on the bridge of the Toxic Spew. But this time, the ship's problems are of a most human nature - they've run out of food! Mutiny, cannibalism and plain old theft are suggested as potential problem-solvers, but Captain Harvey politely requests that the crew buck their ideas up and think of something else. At which point the ISS is mentioned - no, not the International Space Station! - the Interstellar Service Station . . . But the ISS is spookily deserted when the team arrive, and it's not long before Harvey suspects there's something fishy going on... and he's not just talking about the Spew's malfunctioning rubbish chute. Can Harvey unite his crew one more time and solve the mystery of the abandoned space station? Will Scrummage really eat Yargal if they don't find some food? And will Harvey EVER get home? Join the gang for another rip-roaring, space-hopping and (frankly) stomach-turning adventure on the universe's worst intergalactic rubbish truck - and see if you can spot the special input from kids on The Story Adventure!

Author: CQ Press,
Publisher: CQ Press
ISBN: 1544377266
Category : Reference
Languages : en
Pages : 1145

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Book Description
The Federal Regulatory Directory, Eighteenth Edition continues to offer a clear path through the maze of complex federal agencies and regulations, providing to-the-point analysis of regulations. Information-packed profiles of more than 100 federal agencies and departments detail the history, structure, purpose, actions, and key contacts for every regulatory agency in the U.S. government. Now updated with an improved searching structure, the Federal Regulatory Directory continues to be the leading reference for understanding federal regulations, providing a richer, more targeted exploration than is possible by cobbling together electronic and print sources.

Author: Todd Duncan
Publisher: Ignite Reads
ISBN: 9781492679530
Category : Business & Economics
Languages : en
Pages : 0

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Book Description
"The 10 Golden Rules of Customer Service (formally titled The $6,000 Egg) represents the costly mistake of removing customer satisfaction from the bottom line. Through the story of a $6,000 Egg, Deb Duncan and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers"--Description from publisher website

Author: Cala Spinner
Publisher: Scholastic Inc.
ISBN: 1338343963
Category : Young Adult Fiction
Languages : en
Pages : 212

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Book Description
Unlock the mysteries of the hit horror video game Bendy and the Ink Machine in this terrifying, in-world guidebook! Dreams do come true at Joey Drew Studios!Welcome to Joey Drew Studios! As a new animator, it's your job to carry on Mr. Drew's legacy of iconic characters like Bendy, Boris the Wolf, and Alice Angel! In this handy guidebook, you'll learn how to get around the studio, operate our state-of-the-art Ink Machine, and work well with our dedicated staff of creatives and crew members. Mr. Drew himself has even included a walk-through of all the tasks you'll need to complete to make it out of your first week alive, as well as an excerpt from his memoir The Illusion of Living, to inspire you to carry our company mission forward.In time, we hope you'll find a home here at our studios. Who knows? After a while, you may never want to leave!Don't miss this terrifying in-world guidebook, your key to unlocking the mysteries of Bendy and the Ink Machine!

Author: Lisa Tschauner
Publisher: BQB Publishing
ISBN: 1608081257
Category : Business & Economics
Languages : en
Pages : 106

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Book Description
In today's business world, the customer service experience is the most critical component that leads small businesses to remarkable success. Good service can be a business owner's greatest asset if it is properly implemented, practiced on a regular basis, and customized to meet the needs and wants of customers. The good relationships entrepreneurs have with customers will be essential to growing their businesses and evolving to the next level. This book is designed as a tool for the small business owner. Through identifying customers, their needs and wants, successful communication strategies, methods for follow-up and best practices, anyone who is involved in a business environment can build outstanding and valuable relationships with customers and clients. Competition is fierce in the current economy. Prepare to be a leader in your industry and the best at your business with the help of this book. Learn to recognize opportunities and to face the challenges of delivering GREAT customer service in every way possible! Businesses have the power to create an unforgettable experience and lasting impression on customers. This book will lead business stakeholders to the development of dynamic and unique strategies that are sure to grow business with new customers and to bring back loyal patrons time after time.

Author: Froswa' Booker-Drew
Publisher:
ISBN: 9780989102704
Category : Business & Economics
Languages : en
Pages : 166

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Book Description
"Rules of Engagement: Making Connections Last" is a workbook for women who understand the value of relating to others, both professionally and personally. The book provides 29 Rules of Engagement to help the reader understand how to do more than just share your name and address. Building a network can be challenging. As a businesswoman and a mother, you don't know if you have the time or energy to find and develop new relationships. Have you ever attended a conference expecting to meet numerous people and collect business cards from those who can be a valuable asset to you both professionally and personally, however when you try to follow up you discover that everyone is busy and you get no return calls. A friend introduces you to someone you would really like to get to know, but after a few minutes of chit chat, your new acquaintance walks away disinterested. Helping women develop the kind of relationships that pay valuable dividends to everyone involved is the goal of Froswa' Booker-Drew in this book, Rules of Engagement: Making Connections Last. This powerful workbook will not only equip you with the information you need, but the workbook format will walk you through the exercises to make it a reality.

Author: Don Gallegos
Publisher:
ISBN: 9781938406393
Category : Business & Economics
Languages : en
Pages : 0

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Book Description
"The customer is not always right, but he or she is always the customer." That's customer service expert Don Gallegos' mantra. His 52 Rules will help you create a company that is focused on giving the best customer service ever. Gallegos' long experience as president of 70-store supermarket chain King Soopers is the basis for the Rules: welcoming customer complaints, empowering employees to handle customers' problems, learning from the best customer service companies, and much more. Read one rule a week-or all 52 at once! Don Gallegos' Customer Service Rules! is your guide to building a business centered on your customers.

Author: Gini Graham Scott
Publisher: Amacom Books
ISBN: 9780814428979
Category : Business & Economics
Languages : en
Pages : 226

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Book Description
The sad fact is that the majority of people in the workforce have a less than perfect relationship with their supervisor and many of them consider themselves to be working for "a bad boss". But what can they do about it, short of leaving their job? "A Survival Guide for Working with Bad Bosses" gives readers all the guidance they so desperately need not just to survive, but thrive while reporting to someone incompetent, mean, unethical, or even worse.

Author: John R. DiJulius
Publisher: Greenleaf Book Group
ISBN: 1626341303
Category : Business & Economics
Languages : en
Pages : 143

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Book Description
In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customer—which ultimately permeates into people’s personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert’s Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.