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Author: Felix Lugo Publisher: Lulu.com ISBN: 1435712005 Category : Poetry Languages : en Pages : 262
Book Description
Collection of Poems written from 1996 to 2008. Poems about life and how I felt during my childhood, teens, and learning to grow as an adult. Things I experienced and situations I have witnessed. Through the years I found writing to be relaxing and therapeutic. I find inspiration to write from being with my family, friends, and meeting people from all over the world.
Author: Felix Lugo Publisher: Lulu.com ISBN: 1435712005 Category : Poetry Languages : en Pages : 262
Book Description
Collection of Poems written from 1996 to 2008. Poems about life and how I felt during my childhood, teens, and learning to grow as an adult. Things I experienced and situations I have witnessed. Through the years I found writing to be relaxing and therapeutic. I find inspiration to write from being with my family, friends, and meeting people from all over the world.
Author: Sayed Kashua Publisher: Grove Press ISBN: 0802147909 Category : Fiction Languages : en Pages : 190
Book Description
An Arab Israeli man, back in Jerusalem to see his estranged father, narrates “a novel about just how sad, fractured and tricky cultural identity can get” (Seattle Times). Having emigrated to America years before, a nameless memoirist now residing in Illinois receives word that his estranged father, whom he has not spoken to in fourteen years, is dying. Leaving his wife and their three children, he returns to Jerusalem and to his hometown of Tira in Palestine to be by his family’s side. But few are happy to see him back and, geographically and emotionally displaced, he feels more alienated from his life than ever. Sitting by his father’s hospital bed, the memoirist begins to remember long-buried traumas, the root causes of his fallout with his family, the catalyst for his marriage and its recent dissolution, and his strained relationships with his children—all of which is strangely linked to a short story he published years ago about a young girl named Palestine. As he plunges deeper into his memory and recounts the history of his land and his love, the lines between truth and lies, fact and fiction become increasingly blurred. Hailed as “an unusually gifted storyteller with exceptional insight” (Jewish Tribune), Bernstein Award–winning writer Sayed Kashua presents a masterful novel about the stories Palestinians and Israelis tell themselves about their lives and their histories.
Author: Shep Hyken Publisher: Greenleaf Book Group ISBN: 1626340102 Category : Business & Economics Languages : en Pages : 249
Book Description
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Author: B. J. Fogg Publisher: Harvest ISBN: 0358003326 Category : Business & Economics Languages : en Pages : 317
Book Description
The world's leading expert on habit formation shows how you can have a happier, healthier life: by starting small. Myth: Change is hard. Reality: Change can be easy if you know the simple steps of Behavior Design. Myth: It's all about willpower. Reality: Willpower is fickle and finite, and exactly the wrong way to create habits. Myth: You have to make a plan and stick to it. Reality: You transform your life by starting small and being flexible. BJ FOGG is here to change your life--and revolutionize how we think about human behavior. Based on twenty years of research and Fogg's experience coaching more than 40,000 people, Tiny Habits cracks the code of habit formation. With breakthrough discoveries in every chapter, you'll learn the simplest proven ways to transform your life. Fogg shows you how to feel good about your successes instead of bad about your failures. Whether you want to lose weight, de-stress, sleep better, or be more productive each day, Tiny Habits makes it easy to achieve. Already the habit guru to companies around the world, Fogg brings his proven method to a global audience for the first time. Whether you want to lose weight, de-stress, sleep better, or exercise more, Tiny Habits makes it easy to achieve.
Author: Debra Meyerson Publisher: Harvard Business School Press ISBN: 9781591393252 Category : Business & Economics Languages : en Pages : 221
Book Description
This text explores the experiences of tempered radicals. These are people who want to become valued and successful members of their organisations without selling out on who they are and what they believe in.
Author: Katy Milkman Publisher: Random House ISBN: 1473593824 Category : Self-Help Languages : en Pages : 272
Book Description
'Game-changing. Katy Milkman shows in this book that we can all be a super human' Angela Duckworth, bestselling author of Grit How to Change is a powerful, groundbreaking blueprint to help you - and anyone you manage, teach or coach - to achieve personal and professional goals, from the master of human nature and behaviour change and Choiceology podcast host Professor Katy Milkman. Award-winning Wharton Professor Katy Milkman has devoted her career to the study of behaviour change. An engineer by training, she approaches all challenges as problems to be solved and, with this mind-set, has drilled into the roadblocks that prevent us from achieving our goals and breaking unwanted behaviours. The key to lasting change, she argues, is not to set ever more audacious goals or to foster good habits but to get your strategy right. In How to Change Milkman identifies seven human impulses, or 'problems', that commonly sabotage our attempts to make positive personal and professional change. Then, crucially, instead of getting you to do battle with these impulses she shows you how to harness them and use these as driving forces to help instil new, positive behaviours - better, faster and more efficiently than you could imagine. Drawing her own original research, countless engaging case studies and practical tools throughout to help you put her ideas into action, Milkman reveals a proven, inspiring path that can take you - once and for all - from where you are today to where you want to be.
Author: Michael MacCracken Publisher: Routledge ISBN: 1136556362 Category : Nature Languages : en Pages : 343
Book Description
'An impressive accomplishment. Al Gore, Former Vice President of the US, co-recipient of the 2007 Nobel Peace Prize, and author of An Inconvenient Truth Offers positive solutions that no rational person, organization or government can ignore - except at their peril. Stephen H. Schneider, Professor for Interdisciplinary Environmental Studies, Stanford University, and author of The Genesis Strategy: Climate and Global Survival The science is clear and the message of this book is that there is no more time for delay. Rosina M. Bierbaum, Dean, University of Michigan While changes in emissions and atmospheric concentrations of greenhouse gases are projected to be slow and smooth, the intensity and impacts of climate change on the environment and society could be abrupt and erratic. Surprising and nonlinear responses are likely to occur as warming exceeds certain thresholds, inducing relatively rapid and disruptive changes in the Greenland and West Antarctic ice sheets, precipitation intensity and patterns, coastal inundation, the occurrence of wildfire, the ranges of plant and animal species and more. Written by a transdisciplinary group of internationally respected researchers, this book explores the possibilities of such changes, their significance for society and efforts to move more rapidly to limit climate change than current government measures.
Author: John P. Kotter Publisher: Harvard Business Press ISBN: 1422186431 Category : Business & Economics Languages : en Pages : 210
Book Description
From the ill-fated dot-com bubble to unprecedented merger and acquisition activity to scandal, greed, and, ultimately, recession -- we've learned that widespread and difficult change is no longer the exception. By outlining the process organizations have used to achieve transformational goals and by identifying where and how even top performers derail during the change process, Kotter provides a practical resource for leaders and managers charged with making change initiatives work.
Author: Felix Lugo
Author: Felix Lugo
Author: Sayed Kashua
Author: Margaret Heffernan
Author: Shep Hyken
Author: B. J. Fogg
Author: Debra Meyerson
Author: Katy Milkman
Author: Allen N. Berger
Author: Michael MacCracken
Author: John P. Kotter