Author: Jacob Tomsky
Publisher: Anchor
ISBN: 0385535643
Category : Biography & Autobiography
Languages : en
Pages : 250
Book Description
In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.
Heads in Beds
Author: Jacob Tomsky
Publisher: Anchor
ISBN: 0385535643
Category : Biography & Autobiography
Languages : en
Pages : 250
Book Description
In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.
Publisher: Anchor
ISBN: 0385535643
Category : Biography & Autobiography
Languages : en
Pages : 250
Book Description
In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.
Conifers of California
Author: Ronald M. Lanner
Publisher:
ISBN:
Category : Nature
Languages : en
Pages : 316
Book Description
Publisher:
ISBN:
Category : Nature
Languages : en
Pages : 316
Book Description
The at Risk Child
Author: David Butler
Publisher: Createspace Independent Publishing Platform
ISBN: 9781540770493
Category :
Languages : en
Pages : 112
Book Description
When his mother died, eight-year-old David Butler's life changed forever. Expectations for his future disappeared along with his mother's warm presence, but the days ahead still held promise. David set his own bar high, and this at risk child never let go of the idea that he would become something greater. Laughed at by his family when he announced his plan to go to college, David received little support for his dreams. But he never stopped asking himself whether he could really have that life, whether it was possible to transcend his current circumstances and reach higher. Do our limits stop us from achieving or just provide opportunities to push past them? Young David used his natural optimism to keep working, and he made it to college. Today he holds a bachelor's degree and an MBA, and he has found a fulfilling career. One important lesson was that he was never really alone; the teachers and mentors who helped him along the way were a constant source of inspiration. This profound story shows how personal strength can overcome adversity. And it shows how the challenges we face in life can be our greatest teachers in the end.
Publisher: Createspace Independent Publishing Platform
ISBN: 9781540770493
Category :
Languages : en
Pages : 112
Book Description
When his mother died, eight-year-old David Butler's life changed forever. Expectations for his future disappeared along with his mother's warm presence, but the days ahead still held promise. David set his own bar high, and this at risk child never let go of the idea that he would become something greater. Laughed at by his family when he announced his plan to go to college, David received little support for his dreams. But he never stopped asking himself whether he could really have that life, whether it was possible to transcend his current circumstances and reach higher. Do our limits stop us from achieving or just provide opportunities to push past them? Young David used his natural optimism to keep working, and he made it to college. Today he holds a bachelor's degree and an MBA, and he has found a fulfilling career. One important lesson was that he was never really alone; the teachers and mentors who helped him along the way were a constant source of inspiration. This profound story shows how personal strength can overcome adversity. And it shows how the challenges we face in life can be our greatest teachers in the end.
Traffic
Author: Tom Vanderbilt
Publisher: Vintage Canada
ISBN: 0307373177
Category : Technology & Engineering
Languages : en
Pages : 418
Book Description
Driving is a fact of life. We are all spending more and more time on the road, and traffic is an issue we face everyday. This book will make you think about it in a whole new light. We have always had a passion for cars and driving. Now Traffic offers us an exceptionally rich understanding of that passion. Vanderbilt explains why traffic jams form, outlines the unintended consequences of our attempts to engineer safety and even identifies the most common mistakes drivers make in parking lots. Based on exhaustive research and interviews with driving experts and traffic officials around the globe, Traffic gets under the hood of the quotidian activity of driving to uncover the surprisingly complex web of physical, psychological and technical factors that explain how traffic works.
Publisher: Vintage Canada
ISBN: 0307373177
Category : Technology & Engineering
Languages : en
Pages : 418
Book Description
Driving is a fact of life. We are all spending more and more time on the road, and traffic is an issue we face everyday. This book will make you think about it in a whole new light. We have always had a passion for cars and driving. Now Traffic offers us an exceptionally rich understanding of that passion. Vanderbilt explains why traffic jams form, outlines the unintended consequences of our attempts to engineer safety and even identifies the most common mistakes drivers make in parking lots. Based on exhaustive research and interviews with driving experts and traffic officials around the globe, Traffic gets under the hood of the quotidian activity of driving to uncover the surprisingly complex web of physical, psychological and technical factors that explain how traffic works.
Googled
Author: Ken Auletta
Publisher: Penguin
ISBN: 1101151404
Category : Business & Economics
Languages : en
Pages : 404
Book Description
A revealing, forward-looking examination of the outsize influence Google has had on the changing media Landscape. There are companies that create waves and those that ride or are drowned by them. As only he can, bestselling author Ken Auletta takes readers for a ride on the Google wave, telling the story of how it formed and crashed into traditional media businesses?from newspapers to books, to television, to movies, to telephones, to advertising, to Microsoft. With unprecedented access to Google?s founders and executives, as well as to those in media who are struggling to keep their heads above water, Auletta reveals how the industry is being disrupted and redefined. Using Google as a stand-in for the digital revolution, Auletta takes readers inside Google?s closed-door meetings and paints portraits of Google?s notoriously private founders, Larry Page and Sergey Brin, as well as those who work with?and against?them. In his narrative, Auletta provides the fullest account ever told of Google?s rise, shares the ?secret sauce? of Google?s success, and shows why the worlds of ?new? and ?old? media often communicate as if residents of different planets. Google engineers start from an assumption that the old ways of doing things can be improved and made more efficient, an approach that has yielded remarkable results? Google will generate about $20 billion in advertising revenues this year, or more than the combined prime-time ad revenues of CBS, NBC, ABC, and FOX. And with its ownership of YouTube and its mobile phone and other initiatives, Google CEO Eric Schmidt tells Auletta his company is poised to become the world?s first $100 billion media company. Yet there are many obstacles that threaten Google?s future, and opposition from media companies and government regulators may be the least of these. Google faces internal threats, from its burgeoning size to losing focus to hubris. In coming years, Google?s faith in mathematical formulas and in slide rule logic will be tested, just as it has been on Wall Street. Distilling the knowledge accrued from a career of covering the media, Auletta will offer insights into what we know, and don?t know, about what the future holds for the imperiled industry.
Publisher: Penguin
ISBN: 1101151404
Category : Business & Economics
Languages : en
Pages : 404
Book Description
A revealing, forward-looking examination of the outsize influence Google has had on the changing media Landscape. There are companies that create waves and those that ride or are drowned by them. As only he can, bestselling author Ken Auletta takes readers for a ride on the Google wave, telling the story of how it formed and crashed into traditional media businesses?from newspapers to books, to television, to movies, to telephones, to advertising, to Microsoft. With unprecedented access to Google?s founders and executives, as well as to those in media who are struggling to keep their heads above water, Auletta reveals how the industry is being disrupted and redefined. Using Google as a stand-in for the digital revolution, Auletta takes readers inside Google?s closed-door meetings and paints portraits of Google?s notoriously private founders, Larry Page and Sergey Brin, as well as those who work with?and against?them. In his narrative, Auletta provides the fullest account ever told of Google?s rise, shares the ?secret sauce? of Google?s success, and shows why the worlds of ?new? and ?old? media often communicate as if residents of different planets. Google engineers start from an assumption that the old ways of doing things can be improved and made more efficient, an approach that has yielded remarkable results? Google will generate about $20 billion in advertising revenues this year, or more than the combined prime-time ad revenues of CBS, NBC, ABC, and FOX. And with its ownership of YouTube and its mobile phone and other initiatives, Google CEO Eric Schmidt tells Auletta his company is poised to become the world?s first $100 billion media company. Yet there are many obstacles that threaten Google?s future, and opposition from media companies and government regulators may be the least of these. Google faces internal threats, from its burgeoning size to losing focus to hubris. In coming years, Google?s faith in mathematical formulas and in slide rule logic will be tested, just as it has been on Wall Street. Distilling the knowledge accrued from a career of covering the media, Auletta will offer insights into what we know, and don?t know, about what the future holds for the imperiled industry.
Achieving Excellence Through Customer Service
Author: John Tschohl
Publisher: Best Sellers Publishing
ISBN: 9780963626844
Category : Business & Economics
Languages : en
Pages : 388
Book Description
Promotes the theory that superior customer service leads to a superior business organisation
Publisher: Best Sellers Publishing
ISBN: 9780963626844
Category : Business & Economics
Languages : en
Pages : 388
Book Description
Promotes the theory that superior customer service leads to a superior business organisation
OBSERVE to UNMASK
Author: Pushpendra Mehta
Publisher:
ISBN:
Category :
Languages : en
Pages : 128
Book Description
Readers' Favorite (5-Star Review): "Observe to Unmask: 100 Small Things to Know People Better by Pushpendra Mehta is a tidy little book with big, helpful insights into the human heart and psyche." "Pushpendra Mehta has written a must-read book for anyone on a quest to understand people better, including themselves, and benefit from these insights for a happier and more fulfilling life...Read this book - and learn from one of the best." - Stacey Chillemi, Founder of The Complete Herbal Guide, Writer, Huff Post and Thrive Global Pushpendra Mehta, writer, marketer, and mentor, has been an observer of human behavior all his life. Inspired by Sir Arthur Conan Doyle's memorable fictional detective character, Sherlock Holmes, Pushpendra realized people drop subtle clues to their true nature, which is often hidden behind masks. The more he watched and studied, the better able he was to discern who people truly were. In 2019, he answered a question-"What small thing can tell you a lot about a person?"-that was posted on Quora, a popular question-and-answer website. His answer received over 1 million views. This unexpected response led him to write Observe to Unmask, in which he explains what we can learn about people based on their conversations (including social media posts), interests, behavior, emotions, thoughts, and more. Packed with intriguing insights, Observe to Unmask is useful in understanding not only the people in our personal and professional lives, but can act as a guide for self-reflection and improvement. Short and easy to read, it is a book you will turn to again and again, always finding something new and worthwhile. Observe to Unmask will sharpen your ability to draw conclusions quickly and accurately from the smallest observations. It will help you develop positive relationships or harmonious associations that work for you and make you happier; assist you in comprehending an individual's backstory; prevent you from being exploited, abused, manipulated, or lied to; aid you in distancing yourself from negative or toxic people, or avoiding them as much as possible.
Publisher:
ISBN:
Category :
Languages : en
Pages : 128
Book Description
Readers' Favorite (5-Star Review): "Observe to Unmask: 100 Small Things to Know People Better by Pushpendra Mehta is a tidy little book with big, helpful insights into the human heart and psyche." "Pushpendra Mehta has written a must-read book for anyone on a quest to understand people better, including themselves, and benefit from these insights for a happier and more fulfilling life...Read this book - and learn from one of the best." - Stacey Chillemi, Founder of The Complete Herbal Guide, Writer, Huff Post and Thrive Global Pushpendra Mehta, writer, marketer, and mentor, has been an observer of human behavior all his life. Inspired by Sir Arthur Conan Doyle's memorable fictional detective character, Sherlock Holmes, Pushpendra realized people drop subtle clues to their true nature, which is often hidden behind masks. The more he watched and studied, the better able he was to discern who people truly were. In 2019, he answered a question-"What small thing can tell you a lot about a person?"-that was posted on Quora, a popular question-and-answer website. His answer received over 1 million views. This unexpected response led him to write Observe to Unmask, in which he explains what we can learn about people based on their conversations (including social media posts), interests, behavior, emotions, thoughts, and more. Packed with intriguing insights, Observe to Unmask is useful in understanding not only the people in our personal and professional lives, but can act as a guide for self-reflection and improvement. Short and easy to read, it is a book you will turn to again and again, always finding something new and worthwhile. Observe to Unmask will sharpen your ability to draw conclusions quickly and accurately from the smallest observations. It will help you develop positive relationships or harmonious associations that work for you and make you happier; assist you in comprehending an individual's backstory; prevent you from being exploited, abused, manipulated, or lied to; aid you in distancing yourself from negative or toxic people, or avoiding them as much as possible.
The Ocean and Cryosphere in a Changing Climate
Author: Intergovernmental Panel on Climate Change (IPCC)
Publisher: Cambridge University Press
ISBN: 9781009157971
Category : Science
Languages : en
Pages : 755
Book Description
The Intergovernmental Panel on Climate Change (IPCC) is the leading international body for assessing the science related to climate change. It provides policymakers with regular assessments of the scientific basis of human-induced climate change, its impacts and future risks, and options for adaptation and mitigation. This IPCC Special Report on the Ocean and Cryosphere in a Changing Climate is the most comprehensive and up-to-date assessment of the observed and projected changes to the ocean and cryosphere and their associated impacts and risks, with a focus on resilience, risk management response options, and adaptation measures, considering both their potential and limitations. It brings together knowledge on physical and biogeochemical changes, the interplay with ecosystem changes, and the implications for human communities. It serves policymakers, decision makers, stakeholders, and all interested parties with unbiased, up-to-date, policy-relevant information. This title is also available as Open Access on Cambridge Core.
Publisher: Cambridge University Press
ISBN: 9781009157971
Category : Science
Languages : en
Pages : 755
Book Description
The Intergovernmental Panel on Climate Change (IPCC) is the leading international body for assessing the science related to climate change. It provides policymakers with regular assessments of the scientific basis of human-induced climate change, its impacts and future risks, and options for adaptation and mitigation. This IPCC Special Report on the Ocean and Cryosphere in a Changing Climate is the most comprehensive and up-to-date assessment of the observed and projected changes to the ocean and cryosphere and their associated impacts and risks, with a focus on resilience, risk management response options, and adaptation measures, considering both their potential and limitations. It brings together knowledge on physical and biogeochemical changes, the interplay with ecosystem changes, and the implications for human communities. It serves policymakers, decision makers, stakeholders, and all interested parties with unbiased, up-to-date, policy-relevant information. This title is also available as Open Access on Cambridge Core.
Global Wage Report 2020-21
Author: INTERNATIONAL LABOUR OFFICE.
Publisher:
ISBN: 9789220319482
Category :
Languages : en
Pages : 0
Book Description
This ILO flagship report examines the evolution of real wages around the world, giving a unique picture of wage trends globally and by region. The 2020-21 edition analyses the relationship of minimum wages and inequality, as well as the wage impacts of the COVID-19 crisis. The 2020-21 edition also reviews minimum wage systems across the world and identifies the conditions under which minimum wages can reduce inequality. The report presents comprehensive data on levels of minimum wages, their effectiveness, and the number and characteristics of workers paid at or below the minimum. The report highlights how adequate minimum wages, statutory or negotiated, can play a key role in a human-centred recovery from the crisis
Publisher:
ISBN: 9789220319482
Category :
Languages : en
Pages : 0
Book Description
This ILO flagship report examines the evolution of real wages around the world, giving a unique picture of wage trends globally and by region. The 2020-21 edition analyses the relationship of minimum wages and inequality, as well as the wage impacts of the COVID-19 crisis. The 2020-21 edition also reviews minimum wage systems across the world and identifies the conditions under which minimum wages can reduce inequality. The report presents comprehensive data on levels of minimum wages, their effectiveness, and the number and characteristics of workers paid at or below the minimum. The report highlights how adequate minimum wages, statutory or negotiated, can play a key role in a human-centred recovery from the crisis