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Author: Sanjay Nair Publisher: IT Governance Ltd ISBN: 1787782379 Category : Computers Languages : en Pages : 102
Book Description
The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.
Author: Sanjay Nair Publisher: IT Governance Ltd ISBN: 1787782379 Category : Computers Languages : en Pages : 102
Book Description
The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.
Author: ASM International. Handbook Committee Publisher: ASM International ISBN: 0871702835 Category : Technology & Engineering Languages : en Pages : 1313
Book Description
A comprehensive reference on the properties, selection, processing, and applications of the most widely used nonmetallic engineering materials. Section 1, General Information and Data, contains information applicable both to polymers and to ceramics and glasses. It includes an illustrated glossary, a collection of engineering tables and data, and a guide to materials selection. Sections 2 through 7 focus on polymeric materials--plastics, elastomers, polymer-matrix composites, adhesives, and sealants--with the information largely updated and expanded from the first three volumes of the Engineered Materials Handbook. Ceramics and glasses are covered in Sections 8 through 12, also with updated and expanded information. Annotation copyright by Book News, Inc., Portland, OR
Author: Barbara Czegel Publisher: John Wiley & Sons ISBN: 1119177782 Category : Computers Languages : en Pages : 414
Book Description
Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara Czegel, North America's most well-known expert on Help Desk support services and training, uses dozens of fascinating scenarios and real-world examples to illustrate the right (and wrong) ways to handle virtually every situation you can encounter. She arms you with an arsenal of proven tools of the trade, including: * Eleven effective listening habits that improve your ability to solve problems * Techniques for increasing the speed and accuracy of problem resolution * Early warning systems and layered strategies for problem control * Tools for reducing calls and eliminating problems before they occur * A simple, step-by-step process for doing cost justifications * Methods for turning Help Desk interactions into marketing opportunities Visit our Web site at www.wiley.com/compbooks/
Author: Hiroaki Okamoto Publisher: ISBN: 9781615030460 Category : Alloys Languages : en Pages : 855
Book Description
Desk Handbook: Phase Diagrams for Binary Alloys, Second Edition is the perfect book for those who want just binary phase diagrams and crystal data. Nearly 2,500 binary alloy phase diagrams (one "best" diagram selected per system) and associated crystal structure data. Includes an "Introduction to Alloy Phase Diagrams" and an explanation of "Impossible and Improbable Forms of Binary Phase Diagrams." *Updates the First Edition by 10 years * Presents diagrams in consistent size * Shows the principal axis in atomic %, with a secondary axis in weight % * Includes an introductory article on phase diagrams and their use * Gives references to the original literature source
Author: Jon M. Garon Publisher: Carolina Academic Press LLC ISBN: 9781531018450 Category : Law Languages : en Pages : 418
Book Description
"Law Professor's Desk Reference serves as a how-to guide for faculty members, addressing the everyday issues that shape legal education as well as the growing external social and economic pressures reconceptualizing the study of law. Law school faculty members are expected to be legal scholars, effective teachers, and engaged institutional partners, but the information essential to develop these fundamentals skills has not been published in one single source, until now. The book provides a foundation to help faculty develop the best practices for student learning and engagement. It provides an important summary of learning outcomes, formative assessment, summative assessment, course design, and the operational mechanics needed to be an effective classroom and online teacher. The book offers faculty members a roadmap to develop meaningful scholarship with practical advice on how best to create a sustainable scholarly agenda. It explores the role faculty play in shared governance for their institutions. It addresses academic freedom, hiring procedures, tenure, and status issues. It also covers accreditation and various regulations on accessibility, accommodation requirements, Title IX, employment laws, plagiarism, and much more"--
Author: Will Maclean Publisher: Singing Dragon ISBN: 0857012983 Category : Medical Languages : en Pages : 170
Book Description
This revised edition of Maclean's classic Clinical Handbook of Chinese Herbs is an extensive and detailed guide to the medicinal properties of traditional Chinese herbs, and how they should be prescribed in today's medical practice. The handbook employs comparative charts to help clinicians to select the optimal medicinals for their patients. Each table outlines the characteristics of a group of herbs, including extensive indications with relative strengths of action and function, the domain, flavour, nature, and dosage guidelines. The book also caters for special circumstances in health that may alter a patient's requirements, with appendices giving need-to-know instructions for a number of specific cases. Easy-to-use and comprehensive, the handbook will facilitate efficient comparative reference, as well as detailing the fine points of discrimination.
Author: Sanjay Nair
Author: Sanjay Nair
Author: ASM International. Handbook Committee
Author: Barbara Czegel
Author: 
Author: Hiroaki Okamoto
Author: Jon M. Garon
Author: Will Maclean
Author: Ron Muns
Author: Thomas Stewart Blair
Author: