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Author: Sanjay Nair Publisher: IT Governance Ltd ISBN: 1787782379 Category : Computers Languages : en Pages : 102
Book Description
The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.
Author: Sanjay Nair Publisher: IT Governance Ltd ISBN: 1787782379 Category : Computers Languages : en Pages : 102
Book Description
The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL® to accomplish their tasks while making the necessary adaptations as per their organisation’s needs.
Author: ASM International. Handbook Committee Publisher: ASM International ISBN: 0871702835 Category : Technology & Engineering Languages : en Pages : 1313
Book Description
A comprehensive reference on the properties, selection, processing, and applications of the most widely used nonmetallic engineering materials. Section 1, General Information and Data, contains information applicable both to polymers and to ceramics and glasses. It includes an illustrated glossary, a collection of engineering tables and data, and a guide to materials selection. Sections 2 through 7 focus on polymeric materials--plastics, elastomers, polymer-matrix composites, adhesives, and sealants--with the information largely updated and expanded from the first three volumes of the Engineered Materials Handbook. Ceramics and glasses are covered in Sections 8 through 12, also with updated and expanded information. Annotation copyright by Book News, Inc., Portland, OR
Author: Hiroaki Okamoto Publisher: ISBN: 9781615030460 Category : Alloys Languages : en Pages : 855
Book Description
Desk Handbook: Phase Diagrams for Binary Alloys, Second Edition is the perfect book for those who want just binary phase diagrams and crystal data. Nearly 2,500 binary alloy phase diagrams (one "best" diagram selected per system) and associated crystal structure data. Includes an "Introduction to Alloy Phase Diagrams" and an explanation of "Impossible and Improbable Forms of Binary Phase Diagrams." *Updates the First Edition by 10 years * Presents diagrams in consistent size * Shows the principal axis in atomic %, with a secondary axis in weight % * Includes an introductory article on phase diagrams and their use * Gives references to the original literature source
Author: Barbara Czegel Publisher: John Wiley & Sons ISBN: 1119177782 Category : Computers Languages : en Pages : 414
Book Description
Your complete guide to surviving and thriving as a Help Desk practitioner Help Desk Practitioner's Handbook The only book to address the unique concerns of the huge and growing number of Help Desk analysts, this is your complete guide to becoming a more effective communicator and problem-solver and deriving greater satisfaction from your job. Barbara Czegel, North America's most well-known expert on Help Desk support services and training, uses dozens of fascinating scenarios and real-world examples to illustrate the right (and wrong) ways to handle virtually every situation you can encounter. She arms you with an arsenal of proven tools of the trade, including: * Eleven effective listening habits that improve your ability to solve problems * Techniques for increasing the speed and accuracy of problem resolution * Early warning systems and layered strategies for problem control * Tools for reducing calls and eliminating problems before they occur * A simple, step-by-step process for doing cost justifications * Methods for turning Help Desk interactions into marketing opportunities Visit our Web site at www.wiley.com/compbooks/
Author: Richard Stim Publisher: Nolo ISBN: 1413328938 Category : Business & Economics Languages : en Pages : 497
Book Description
Life has become an endless series of contracts—this is the manual. There’s no reason to risk your hard-earned money signing a contract you don’t understand. With Contracts: The Essential Business Desk Reference, you get easy-to-understand explanations for every common contract term. In no time, you’ll grasp mysterious concepts like “force majeur,” “indemnity,” and “time is of the essence." Contracts: The Essential Business Desk Reference is more than just an A–Z explanation of over 300 terms. It also includes: common negotiating strategies examples of contract provisions sample contract clauses and entire contracts examples of illegal and dangerous contract clauses what to expect if you or the other side breaks a contract up-to-date explanations of electronic contracts, and tips on amending and modifying agreements. Whether you’re starting a business, signing a lease, hiring a new employee or independent contractor, licensing a concept, selling a boat, or contracting for a new fireplace, Contracts: The Essential Business Desk Reference can help. A must-have for small business owners, entrepreneurs, lawyers, and law students—and anyone else whose success is built around understanding and negotiating agreements.
Author: Kelly Yang Publisher: Scholastic Inc. ISBN: 1338157809 Category : Juvenile Fiction Languages : en Pages : 236
Book Description
Inside Out and Back Again meets Millicent Min, Girl Genius in this timely, hopeful middle-grade novel with a contemporary Chinese twist. Winner of the Asian / Pacific American Award for Children's Literature!* "Many readers will recognize themselves or their neighbors in these pages." -- Kirkus Reviews, starred reviewMia Tang has a lot of secrets.Number 1: She lives in a motel, not a big house. Every day, while her immigrant parents clean the rooms, ten-year-old Mia manages the front desk of the Calivista Motel and tends to its guests.Number 2: Her parents hide immigrants. And if the mean motel owner, Mr. Yao, finds out they've been letting them stay in the empty rooms for free, the Tangs will be doomed.Number 3: She wants to be a writer. But how can she when her mom thinks she should stick to math because English is not her first language?It will take all of Mia's courage, kindness, and hard work to get through this year. Will she be able to hold on to her job, help the immigrants and guests, escape Mr. Yao, and go for her dreams?Front Desk joins the Scholastic Gold line, which features award-winning and beloved novels. Includes exclusive bonus content!
Author: Derek Cabrera Publisher: W. W. Norton & Company ISBN: 0393708055 Category : Education Languages : en Pages : 161
Book Description
Cutting-edge skills for twenty-first-century learners and educators. Designed to transform teaching practice, this book provides the tools to understand thinking patterns and how learning actually happens. It empowers teachers to structure learning in the most meaningful way, helping students explore new paths to knowledge.
Author: Gerald P. Koocher Publisher: Oxford University Press ISBN: 0198037171 Category : Psychology Languages : en Pages : 761
Book Description
Here is the revised and expanded edition of the indispensable companion for every mental health practitioner. Improved over the first edition by input and feedback from clinicians and program directors, the Psychologists' Desk Reference, Second Edition presents an even larger variety of information required in daily practice in one easy-to-use resource. Covering the entire spectrum of practice issues--from diagnostic codes, practice guidelines, treatment principles, and report checklists, to insight and advice from today's most respected clinicians--this peerless reference gives fingertip access to the entire range of current knowledge. Intended for use by all mental health professionals, the Desk Reference covers assessment and diagnosis, testing and psychometrics, treatment and psychotherapy, ethical and legal issues, practice management and insurance, and professional resources. Chapters have been clearly written by master clinicians and include easy-to-read checklists and tables as well as helpful advice. Filled with information psychologists use everyday, the Psychologists' Desk Reference, Second Edition will be the most important and widely used volume in the library of psychologists, social workers, and counselors everywhere. This new edition features: -Thoroughly revised chapters by the field's leaders. -29 entirely new chapters, now totaling 140. -Sections reorganized to be smaller and more specific, making topics easier to find. -A listing of valuable Internet sites in each chapter. -Increased emphasis on evidence-based practices. A companion website containing graphics, illustrations, tables, primary resources, extensive bibliographies, links to related sites, and much more.
Author: Sanjay Nair
Author: Sanjay Nair
Author: ASM International. Handbook Committee
Author: Hiroaki Okamoto
Author: Barbara Czegel
Author: Alpha Alpha Books
Author: Richard Stim
Author: Kelly Yang
Author: Derek Cabrera
Author: Ron Muns
Author: Gerald P. Koocher