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Service Design Principles 1-100: 100 Ideas to Improve the User and Customer Experience in Simple and Practical Ways.

Service Design Principles 1-100: 100 Ideas to Improve the User and Customer Experience in Simple and Practical Ways. PDF Author: Daniele Catalanotto
Publisher: Independently Published
ISBN: 9781790531233
Category : Design
Languages : en
Pages : 258

Book Description
The hypothesis of this handbook is that you don't need to understand the full extent of Service Design to improve the user and customer experience. You don't need to understand all the theory to create great services.That's why each principle in this handbook is summarized in a simple rule of thumb. These simple rules of thumb should be enough for smart readers. You might find, under each principle, a little story, an example, or a study. This additional content can help you turn this principle into action.

Service Design Principles 1-100: 100 Ideas to Improve the User and Customer Experience in Simple and Practical Ways.

Service Design Principles 1-100: 100 Ideas to Improve the User and Customer Experience in Simple and Practical Ways. PDF Author: Daniele Catalanotto
Publisher: Independently Published
ISBN: 9781790531233
Category : Design
Languages : en
Pages : 258

Book Description
The hypothesis of this handbook is that you don't need to understand the full extent of Service Design to improve the user and customer experience. You don't need to understand all the theory to create great services.That's why each principle in this handbook is summarized in a simple rule of thumb. These simple rules of thumb should be enough for smart readers. You might find, under each principle, a little story, an example, or a study. This additional content can help you turn this principle into action.

Designing Urban Agriculture

Designing Urban Agriculture PDF Author: April Philips
Publisher: John Wiley & Sons
ISBN: 1118330234
Category : Architecture
Languages : en
Pages : 294

Book Description
A comprehensive overview of edible landscapes complete with more than 300 full-color photos and illustrations Designing Urban Agriculture is about the intersection of ecology, design, and community. Showcasing projects and designers from around the world who are forging new paths to the sustainable city through urban agriculture landscapes, it creates a dialogue on the ways to invite food back into the city and pave a path to healthier communities and environments. This full-color guide begins with a foundation of ecological principles and the idea that the food shed is part of a city's urban systems network. It outlines a design process based on systems thinking and developed for a lifecycle or regenerative-based approach. It also presents strategies, tools, and guidelines that enable informed decisions on planning, designing, budgeting, constructing, maintaining, marketing, and increasing the sustainability of this re-invented cityscape. Case studies demonstrate the environmental, economic, and social value of these landscapes and reveal paths to a greener and healthier urban environment. This unique and indispensable guide: Details how to plan, design, fund, construct, and leverage the sustainability aspects of the edible landscape typology Covers over a dozen typologies including community gardens, urban farms, edible estates, green roofs and vertical walls, edible school yards, seed to table, food landscapes within parks, plazas, streetscapes and green infrastructure systems and more Explains how to design regenerative edible landscapes that benefit both community and ecology and explores the connections between food, policy, and planning that promote viable food shed systems for more resilient communities Examines the integration of management, maintenance, and operations issues Reveals how to create a business model enterprise that addresses a lifecycle approach

The Design of Everyday Things

The Design of Everyday Things PDF Author: Don Norman
Publisher: Constellation
ISBN: 0465050654
Category : Business & Economics
Languages : en
Pages : 370

Book Description
Even the smartest among us can feel inept as we fail to figure out which light switch or oven burner to turn on, or whether to push, pull, or slide a door. The fault, argues this ingenious—even liberating—book, lies not in ourselves, but in product design that ignores the needs of users and the principles of cognitive psychology. The problems range from ambiguous and hidden controls to arbitrary relationships between controls and functions, coupled with a lack of feedback or other assistance and unreasonable demands on memorization. The Design of Everyday Things shows that good, usable design is possible. The rules are simple: make things visible, exploit natural relationships that couple function and control, and make intelligent use of constraints. The goal: guide the user effortlessly to the right action on the right control at the right time. In this entertaining and insightful analysis, cognitive scientist Don Norman hails excellence of design as the most important key to regaining the competitive edge in influencing consumer behavior. Now fully expanded and updated, with a new introduction by the author, The Design of Everyday Things is a powerful primer on how—and why—some products satisfy customers while others only frustrate them.

The Understanding by Design Guide to Creating High-Quality Units

The Understanding by Design Guide to Creating High-Quality Units PDF Author: Grant Wiggins
Publisher: ASCD
ISBN: 1416613307
Category : Education
Languages : en
Pages : 139

Book Description
The Understanding by Design Guide to Creating High-Quality Units offers instructional modules on the basic concepts and elements of Understanding by Design (UbD), the "backward design" approach used by thousands of educators to create curriculum units and assessments that focus on developing students' understanding of important ideas. The eight modules are organized around the UbD Template Version 2.0 and feature components similar to what is typically provided in a UbD design workshop, including— * Discussion and explanation of key ideas in the module; * Guiding exercises, worksheets, and design tips; * Examples of unit designs; * Review criteria with prompts for self-assessment; and * A list of resources for further information. This guide is intended for K-16 educators—either individuals or groups—who may have received some training in UbD and want to continue their work independently; those who've read Understanding by Design and want to design curriculum units but have no access to formal training; graduate and undergraduate students in university curriculum courses; and school and district administrators, curriculum directors, and others who facilitate UbD work with staff. Users can go through the modules in sequence or skip around, depending on their previous experience with UbD and their preferred curriculum design style or approach. Unit creation, planning, and adaptation are easier than ever with the accompanying downloadable resources, including the UbD template set up as a fillable PDF form, additional worksheets, examples, and FAQs about the module topics that speak to UbD novices and veterans alike.

Understanding by Design

Understanding by Design PDF Author: Grant P. Wiggins
Publisher: ASCD
ISBN: 1416600353
Category : Education
Languages : en
Pages : 383

Book Description
What is understanding and how does it differ from knowledge? How can we determine the big ideas worth understanding? Why is understanding an important teaching goal, and how do we know when students have attained it? How can we create a rigorous and engaging curriculum that focuses on understanding and leads to improved student performance in today's high-stakes, standards-based environment? Authors Grant Wiggins and Jay McTighe answer these and many other questions in this second edition of Understanding by Design. Drawing on feedback from thousands of educators around the world who have used the UbD framework since its introduction in 1998, the authors have greatly revised and expanded their original work to guide educators across the K-16 spectrum in the design of curriculum, assessment, and instruction. With an improved UbD Template at its core, the book explains the rationale of backward design and explores in greater depth the meaning of such key ideas as essential questions and transfer tasks. Readers will learn why the familiar coverage- and activity-based approaches to curriculum design fall short, and how a focus on the six facets of understanding can enrich student learning. With an expanded array of practical strategies, tools, and examples from all subject areas, the book demonstrates how the research-based principles of Understanding by Design apply to district frameworks as well as to individual units of curriculum. Combining provocative ideas, thoughtful analysis, and tested approaches, this new edition of Understanding by Design offers teacher-designers a clear path to the creation of curriculum that ensures better learning and a more stimulating experience for students and teachers alike.

The Principles of Beautiful Web Design

The Principles of Beautiful Web Design PDF Author:
Publisher:
ISBN:
Category :
Languages : en
Pages :

Book Description


Design Workbook Using SOLIDWORKS 2021

Design Workbook Using SOLIDWORKS 2021 PDF Author: Ronald E. Barr
Publisher: SDC Publications
ISBN: 1630573981
Category : Computers
Languages : en
Pages : 264

Book Description
Revised and refreshed for SOLIDWORKS 2021, Design Workbook Using SOLIDWORKS 2021 is an exercise-based book that guides you through a series of easy to understand, step-by-step tutorials that cover basic SOLIDWORKS commands. The 2021 edition includes updated SOLIDWORKS processes and methods to create models more efficiently than ever before. The intended audience is undergraduate engineering majors, but it can also be used in pre-college engineering courses. The engaging and straightforward lab exercises in this workbook are also ideal for self-learners. The text takes an educational approach where you learn through repetition, starting with simple models, and introducing more complex models and commands as the book progresses, leading you to create assemblies, make Finite Element Analyses, detail manufacturing drawings, complete dynamic simulations, and learn the basics of rapid prototyping. The principles of engineering graphics are also incorporated into the lessons throughout the text. The commands and functions learned throughout this book will help a new user understand their use, how to apply them in different situations, and design ever more complex components.

The Complete Guide to SCION

The Complete Guide to SCION PDF Author: Laurent Chuat
Publisher: Springer Nature
ISBN: 3031052889
Category : Computers
Languages : en
Pages : 653

Book Description
When the SCION project started in 2009, the goal was to create an architecture offering high availability and security for basic point-to-point communication. In the five years since the publication of SCION: A Secure Internet Architecture, this next-generation Internet architecture has evolved in terms of both design and deployment. On the one hand, there has been development of exciting new concepts and systems, including a new global time-synchronization system, an inter-domain approach for bandwidth reservations called COLIBRI, and Green Networking, which allows combating global climate change on three fronts. On the other hand, SCION is now also in production use by the Swiss financial ecosystem, and enables participants such as the Swiss National Bank, the Swiss provider of clearing services (SIX), and all Swiss financial institutes to communicate securely and reliably with each other via the Secure Swiss Finance Network. This unique guidebook provides an updated description of SCION's main components, covering new research topics and the most recent deployments. In particular, it presents in-depth discussion of formal verification efforts. Importantly, it offers a comprehensive, thorough description of the current SCION system: Describes the principles that guided SCION's design as a secure and robust Internet architecture Provides a comprehensive description of the next evolution in the way data finds its way through the Internet Explains how SCION can contribute to reducing carbon emissions, by introducing SCION Green Networking Demonstrates how SCION not only functions in academic settings but also works in production deployments Discusses additional use cases for driving SCION's adoption Presents the approaches for formal verification of protocols and code Illustrated with many colorful figures, pictures, and diagrams, allowing easy access to the concepts and use cases Assembled by a team with extensive experience in the fields of computer networks and security, this text/reference is suitable for researchers, practitioners, and graduate students interested in network security. Also, readers with limited background in computer networking but with a desire to know more about SCION will benefit from an overview of relevant chapters in the beginning of the book.

Principles of Flat Pattern Design 4th Edition

Principles of Flat Pattern Design 4th Edition PDF Author: Nora M. MacDonald
Publisher: Bloomsbury Publishing USA
ISBN: 1563678519
Category : Design
Languages : en
Pages : 414

Book Description
Twelve 2D patterns inserted in back pocket.

Understanding Garden Design

Understanding Garden Design PDF Author: Vanessa Gardner Nagel
Publisher: Timber Press
ISBN: 0881929433
Category : Gardening
Languages : en
Pages : 236

Book Description
Designing a garden is a complex task. Where do you start? What kind of skills do you need? What are the logical steps in creating a design? How do you communicate your ideas to a client, and how do you accommodate a client’s requests while maintaining the integrity of the project? The answers to these questions, and many more, can all be found in Understanding Garden Design. Most books on garden design focus on only one or a few aspects of garden design—choosing plants or creating a hardscape, for example. This comprehensive, accessible book lays out the entire process from start to finish in clear, precise language that avoids the pitfalls of “designspeak.” In fact, garden owners and clients of garden designers who want to understand more about the designer’s craft will be able to profit from the book’s lessons. Among the many topics covered are how to document a site, how to determine what a client needs and wants from the garden, how to take architectural features into consideration, how to think about circulation and lay out paths, how to use basic design principles, how to work with plants, and how to create a final design. Practical aspects are clearly laid out, including working with contractors and staying on top of the various phases of construction. This thorough handbook is profusely illustrated with helpful photographs and diagrams. A particularly interesting tool is the hypothetical garden plan that appears in each chapter to show how to apply the topics at hand. A practical, logical approach to the planning, design, and installation of a garden, this volume will be an invaluable resource for students, landscape professionals, and garden designers.