Design for Six Sigma for Service, Chapter 11 - Statistical Basics and Six Sigma Metrics PDF Download

Author: Kai Yang
Publisher: McGraw Hill Professional
ISBN: 0071735844
Category : Business & Economics
Languages : en
Pages : 23

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Book Description
The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.

Author: Kai Yang
Publisher: McGraw Hill Professional
ISBN: 0071501460
Category : Technology & Engineering
Languages : en
Pages : 465

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Book Description
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

Author: Andrew Sleeper
Publisher: McGraw Hill Professional
ISBN: 0071735739
Category : Business & Economics
Languages : en
Pages : 109

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Book Description
Here is a chapter from Design for Six Sigma Statistics, written by a Six Sigma practitioner with more than two decades of DFSS experience who provides a detailed, goal-focused roadmap. It shows you how to execute advanced mathematical procedures specifically aimed at implementing, fine-tuning, or maximizing DFSS projects to yield optimal results. For virtually every instance and situation, you are shown how to select and use appropriate mathematical methods to meet the challenges of today's engineering design for quality.

Author: Michael George
Publisher: McGraw Hill Professional
ISBN: 0071734066
Category : Business & Economics
Languages : en
Pages : 42

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Book Description
This chapter comes from Lean Six Sigma for Service, which provides a service-based approach to Six Sigma, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process. Six Sigma expert Michael George reveals how easy it is to apply relatively simple statistical and Lean tools that will reduce costs and achieve greater speed in service processes. Here, for the first time, you'll read about how classic Lean tools such as "Pull systems" and "setup reduction" are being used in procurement, call centers, surgical suites, government offices, R&D, and much more.

Author: Warren Brussee
Publisher: McGraw Hill Professional
ISBN: 0071734775
Category : Business & Economics
Languages : en
Pages : 30

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Book Description
This chapter is from Statistics for Six Sigma Made Easy, a simple guide to using the powerful statistical tools of Six Sigma to solve real-world problems. Warren Brussee, a Six Sigma manager who helped his teams generate millions of dollars in savings, shows how to plot, interpret, and validate data for a Six Sigma project. The basic statistical tools in the book can be applied to manufacturing, sales, marketing, process, equipment design, and more. Best of all, no background in statistics is required to start improving quality and initiating cost-saving improvements right away.

Author: Kai Yang
Publisher: McGraw Hill Professional
ISBN: 0071735836
Category : Business & Economics
Languages : en
Pages : 97

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Book Description
The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.

Author: Kai Yang
Publisher: McGraw Hill Professional
ISBN: 0071735755
Category : Business & Economics
Languages : en
Pages : 26

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Book Description
The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.

Author: Kai Yang
Publisher: McGraw Hill Professional
ISBN: 0071735747
Category : Business & Economics
Languages : en
Pages : 27

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Book Description
The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.

Author: Kai Yang
Publisher: McGraw Hill Professional
ISBN: 0071735763
Category : Business & Economics
Languages : en
Pages : 14

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Book Description
The following is a chapter from Kai Yang's Design for Six Sigma for Service. This comprehensive handbook aggressively tackles the difficulties involved in applying rigorous Six Sigma statistical methods to service environments. It delivers solid, effective solutions that can help your organization achieve measurable gains in customer satisfaction, cost reduction, value improvement, change management, and process performance. Featuring detailed design guidance and valuable tips, this book provides the specifics you need to create product value through improved service practices.

Author: Praveen Gupta
Publisher: McGraw Hill Professional
ISBN: 0071735356
Category : Reference
Languages : en
Pages : 26

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Book Description
The following is a chapter from Praveen Gupta's The Six Sigma Performance Handbook, which gives results-oriented help with Six Sigma initiatives. With this handbook, you will learn how to optimize performance and sustain breakthrough results. This book also gives a quick, straight forward tutorial on the use of the statistical tools which form the bases for Six Sigma project success. The handbook shows you how to simplify Six Sigma methods for cost-effective implementations that work best in your organization.