Deploy Empathy PDF Download

Author: Michele Hansen
Publisher:
ISBN: 9781737446606
Category :
Languages : en
Pages : 324

View

Book Description
Deploy Empathy will help you learn the skill of talking to your customers-learning to truly listen to them-so that you can pull out their hidden needs, desires, and processes. Empathy is a skill that anyone can learn. Armed with the tactics you'll learn in this book and the toolbox of scripts and phrases, you'll be able to sell more of your existing product, build the right features that will delight your customers, and stop churn in its tracks. By the end of this book, you'll be able to interview customers and potential customers with confidence.

Author: Pamela Fuller
Publisher: Simon and Schuster
ISBN: 1982144327
Category : Business & Economics
Languages : en
Pages : 304

View

Book Description
A “profound” (Cynt Marshall, CEO of the Dallas Mavericks), timely, must-have guide to understanding and overcoming bias in the workplace from the experts at FranklinCovey. Unconscious bias affects everyone. It can look like the disappointment of an HR professional when a candidate for a new position asks about maternity leave. It can look like preferring the application of an Ivy League graduate over one from a state school. It can look like assuming a man is more entitled to speak in a meeting than his female junior colleague. Ideal for every manager who wants to understand and move past their own preconceived ideas, The Leader’s Guide to Unconscious Bias is a “must-read” (Sylvia Acevedo, CEO, rocket scientist, STEM leader, and author) that explains that bias is the result of mental shortcuts, our likes and dislikes, and is a natural part of the human condition. And what we assume about each other and how we interact with one another has vast effects on our organizational success—especially in the workplace. This book teaches you how to overcome unconscious bias and provides more than thirty unique tools, such as a prep worksheet and a list of ways to reframe your unconscious thoughts. According to the experts at FranklinCovey, your workplace can achieve its highest performance rate once you start to overcome your biases and allow your employees to be whole people. By recognizing bias, emphasizing empathy and curiosity, and making true understanding a priority in the workplace, we can unlock the potential of every person we encounter.

Author: Paul Bloom
Publisher: HarperCollins
ISBN: 0062339354
Category : Psychology
Languages : en
Pages : 190

View

Book Description
New York Post Best Book of 2016 We often think of our capacity to experience the suffering of others as the ultimate source of goodness. Many of our wisest policy-makers, activists, scientists, and philosophers agree that the only problem with empathy is that we don’t have enough of it. Nothing could be farther from the truth, argues Yale researcher Paul Bloom. In AGAINST EMPATHY, Bloom reveals empathy to be one of the leading motivators of inequality and immorality in society. Far from helping us to improve the lives of others, empathy is a capricious and irrational emotion that appeals to our narrow prejudices. It muddles our judgment and, ironically, often leads to cruelty. We are at our best when we are smart enough not to rely on it, but to draw instead upon a more distanced compassion. Basing his argument on groundbreaking scientific findings, Bloom makes the case that some of the worst decisions made by individuals and nations—who to give money to, when to go to war, how to respond to climate change, and who to imprison—are too often motivated by honest, yet misplaced, emotions. With precision and wit, he demonstrates how empathy distorts our judgment in every aspect of our lives, from philanthropy and charity to the justice system; from medical care and education to parenting and marriage. Without empathy, Bloom insists, our decisions would be clearer, fairer, and—yes—ultimately more moral. Brilliantly argued, urgent and humane, AGAINST EMPATHY shows us that, when it comes to both major policy decisions and the choices we make in our everyday lives, limiting our impulse toward empathy is often the most compassionate choice we can make.

Author: Douglas W. Hollan
Publisher: Berghahn Books
ISBN: 0857451030
Category : Social Science
Languages : en
Pages : 245

View

Book Description
Exploring the role of empathy in a variety of Pacific societies, this book is at the forefront of the latest anthropological research on empathy. It presents distinct articulations of many assumptions of contemporary philosophical, neurobiological, and social scientific treatments of the topic. The variations described in this book do not necessarily preclude the possibility of shared existential, biological, and social influences that give empathy a distinctly human cast, but they do provide an important ethnographic lens through which to examine the possibilities and limits of empathy in any given community of practice.

Author: Andrew McStay
Publisher: SAGE
ISBN: 1526451301
Category : Social Science
Languages : en
Pages : 261

View

Book Description
What happens when media technologies are able to interpret our feelings, emotions, moods, and intentions? In this cutting edge new book, Andrew McStay explores that very question and argues that these abilities result in a form of technological empathy. Offering a balanced and incisive overview of the issues raised by ‘Emotional AI’, this book: Provides a clear account of the social benefits and drawbacks of new media trends and technologies such as emoji, wearables and chatbots Demonstrates through empirical research how ‘empathic media’ have been developed and introduced both by start-ups and global tech corporations such as Facebook Helps readers understand the potential implications on everyday life and social relations through examples such as video-gaming, facial coding, virtual reality and cities Calls for a more critical approach to the rollout of emotional AI in public and private spheres Combining established theory with original analysis, this book will change the way students view, use and interact with new technologies. It should be required reading for students and researchers in media, communications, the social sciences and beyond.

Author: Danya Shea
Publisher: Bookbaby
ISBN: 9781543983166
Category : Business & Economics
Languages : en
Pages : 268

View

Book Description
The purpose of this book is to REVOLUTIONIZE the way you do marketing! By the end of it you'll think smarter, plan better, have more customers and be more profitable.This book is written for ethical, values-based companies who have identified a real market need and have put their heart and soul into fulfilling that need with excellence and integrity.When you finish this book, you will be a better marketer. You will learn how to define your ideal customer experience; understand the importance of the customer's mindset at different buying stages; and increase the focus and effectiveness of your marketing strategies.

Author: Anita Nowak
Publisher: Augsburg Fortress Publishers
ISBN: 1506485057
Category :
Languages : en
Pages : 276

View

Book Description
We are living in an era of a massive empathy deficit, yet our capacity to imagine what someone else is feeling is a unique human superpower. Through inspiring stories, interviews with experts, and self-development exercises, Purposeful Empathy offers wisdom and practical advice to foster personal, organizational, and social transformation.

Author: Ksenia Z. Meyza
Publisher: Academic Press
ISBN: 012809348X
Category : Science
Languages : en
Pages : 216

View

Book Description
Neuronal Correlates of Empathy: From Rodent to Human explores the neurobiology behind emotional contagion, compassionate behaviors and the similarities in rodents and human and non-human primates. The book provides clear and accessible information that avoids anthropomorphisms, reviews the latest research from the literature, and is essential reading for neuroscientists and others studying behavior, emotion and empathy impairments, both in basic research and preclinical studies. Though empathy is still considered by many to be a uniquely human trait, growing evidence suggests that it is present in other species, and that rodents, non-human primates, and humans share similarities. - Examines the continuum of behavioral and neurobiological responses between rodents—including laboratory rodents and monogamic species—and humans - Contains coverage of humans, non-human primates, and the emerging area of rodent studies - Explores the possibility of an integrated neurocircuitry for empathy

Author: Bill George
Publisher: John Wiley & Sons
ISBN: 1118039548
Category : Business & Economics
Languages : en
Pages : 189

View

Book Description
Based on Bill George’s bestselling book True North, this personal guide offers leaders a comprehensive method for identifying their unique “True North.” The book offers methods for personal reflection and includes targeted exercises that help leaders hone in on the purpose of their leadership and developing their authentic leadership skills.

Author: Barbara Oakley, PhD
Publisher: Prometheus Books
ISBN: 1616144203
Category : Psychology
Languages : en
Pages : 373

View

Book Description
In this searing exploration of deadly codependency, the author takes the reader on a spellbinding voyage of discovery that examines the questions: Are some people naturally too caring? Is caring sometimes a mask for darker motives? Can science help us understand how our concerns for others can hurt everything we hold dear? This gripping story brings extraordinary insight to our deepest questions. Is kindness always the right answer? Is kindness always what it seems?