Author: J’Marie Triggs
Publisher: J'Marie Triggs
ISBN:
Category : Business & Economics
Languages : en
Pages : 200
Book Description
Are you tired of working under a bad manager who makes your professional life miserable? Do you long for a positive work environment where your talents are appreciated, and your voice is heard? Look no further than "Dear Bad Manager: A Guide to Dealing with Difficult Managers." In this empowering and insightful book, you will embark on a transformative journey to overcome the challenges posed by difficult managers. With practical strategies, expert advice, and real-life stories, this guide offers a roadmap to navigate workplace dynamics and unleash your true potential. For employees seeking strategies to navigate the complexities of difficult bosses, this book provides valuable insights and actionable steps to reclaim your power and thrive in any work environment. Discover effective communication techniques, learn to set boundaries, and gain the confidence to address and resolve issues with grace and professionalism. Managers looking to improve their leadership skills and foster positive work environments will find guidance within these pages. Explore the principles of emotional intelligence, learn how to motivate and inspire your team and create a culture of respect and collaboration that drives success. Human Resources professionals and consultants specializing in employee development and well-being will also benefit from the comprehensive resources and tools offered in this book. Gain valuable insights into employee rights, conflict resolution, and fostering a healthy work-life balance to create a thriving organizational culture. "Dear Bad Manager" is your indispensable companion on the journey to professional growth and fulfillment. With its engaging writing style, practical strategies, and empowering message, this book will inspire and equip you to rise above the challenges of difficult managers and create a workplace where everyone can thrive. Don't let a bad manager hold you back any longer. Take control of your career and transform your work life with "Dear Bad Manager: A Guide to Dealing with Difficult Managers." It's time to unlock your potential and create the positive, fulfilling work experience you deserve.
Dear Bad Manager
Author: J’Marie Triggs
Publisher: J'Marie Triggs
ISBN:
Category : Business & Economics
Languages : en
Pages : 200
Book Description
Are you tired of working under a bad manager who makes your professional life miserable? Do you long for a positive work environment where your talents are appreciated, and your voice is heard? Look no further than "Dear Bad Manager: A Guide to Dealing with Difficult Managers." In this empowering and insightful book, you will embark on a transformative journey to overcome the challenges posed by difficult managers. With practical strategies, expert advice, and real-life stories, this guide offers a roadmap to navigate workplace dynamics and unleash your true potential. For employees seeking strategies to navigate the complexities of difficult bosses, this book provides valuable insights and actionable steps to reclaim your power and thrive in any work environment. Discover effective communication techniques, learn to set boundaries, and gain the confidence to address and resolve issues with grace and professionalism. Managers looking to improve their leadership skills and foster positive work environments will find guidance within these pages. Explore the principles of emotional intelligence, learn how to motivate and inspire your team and create a culture of respect and collaboration that drives success. Human Resources professionals and consultants specializing in employee development and well-being will also benefit from the comprehensive resources and tools offered in this book. Gain valuable insights into employee rights, conflict resolution, and fostering a healthy work-life balance to create a thriving organizational culture. "Dear Bad Manager" is your indispensable companion on the journey to professional growth and fulfillment. With its engaging writing style, practical strategies, and empowering message, this book will inspire and equip you to rise above the challenges of difficult managers and create a workplace where everyone can thrive. Don't let a bad manager hold you back any longer. Take control of your career and transform your work life with "Dear Bad Manager: A Guide to Dealing with Difficult Managers." It's time to unlock your potential and create the positive, fulfilling work experience you deserve.
Publisher: J'Marie Triggs
ISBN:
Category : Business & Economics
Languages : en
Pages : 200
Book Description
Are you tired of working under a bad manager who makes your professional life miserable? Do you long for a positive work environment where your talents are appreciated, and your voice is heard? Look no further than "Dear Bad Manager: A Guide to Dealing with Difficult Managers." In this empowering and insightful book, you will embark on a transformative journey to overcome the challenges posed by difficult managers. With practical strategies, expert advice, and real-life stories, this guide offers a roadmap to navigate workplace dynamics and unleash your true potential. For employees seeking strategies to navigate the complexities of difficult bosses, this book provides valuable insights and actionable steps to reclaim your power and thrive in any work environment. Discover effective communication techniques, learn to set boundaries, and gain the confidence to address and resolve issues with grace and professionalism. Managers looking to improve their leadership skills and foster positive work environments will find guidance within these pages. Explore the principles of emotional intelligence, learn how to motivate and inspire your team and create a culture of respect and collaboration that drives success. Human Resources professionals and consultants specializing in employee development and well-being will also benefit from the comprehensive resources and tools offered in this book. Gain valuable insights into employee rights, conflict resolution, and fostering a healthy work-life balance to create a thriving organizational culture. "Dear Bad Manager" is your indispensable companion on the journey to professional growth and fulfillment. With its engaging writing style, practical strategies, and empowering message, this book will inspire and equip you to rise above the challenges of difficult managers and create a workplace where everyone can thrive. Don't let a bad manager hold you back any longer. Take control of your career and transform your work life with "Dear Bad Manager: A Guide to Dealing with Difficult Managers." It's time to unlock your potential and create the positive, fulfilling work experience you deserve.
Ask a Manager
Author: Alison Green
Publisher: Ballantine Books
ISBN: 0399181822
Category : Business & Economics
Languages : en
Pages : 306
Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Publisher: Ballantine Books
ISBN: 0399181822
Category : Business & Economics
Languages : en
Pages : 306
Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together
Managing Your Boss
Author: John J. Gabarro
Publisher: Harvard Business Review Press
ISBN: 1625276761
Category : Business & Economics
Languages : en
Pages : 57
Book Description
Managing your boss: Isn't that merely manipulation? Corporate cozying up? Not according to John Gabarro and John Kotter. In this handy guidebook, the authors contend that you manage your boss for a very good reason: to do your best on the job—and thereby benefit not only yourself but also your supervisor and your entire company. Your boss depends on you for cooperation, reliability, and honesty. And you depend on him or her for links to the rest of the organization, for setting priorities, and for obtaining critical resources. By managing your boss—clarifying your own and your supervisor's strengths, weaknesses, goals, work styles, and needs—you cultivate a relationship based on mutual respect and understanding. The result? A healthy, productive bond that enables you both to excel. Gabarro and Kotter provide valuable guidelines for building this essential relationship—including strategies for determining how your boss prefers to process information and make decisions, tips for communicating mutual expectations, and tactics for negotiating priorities. Thought provoking and practical, Managing Your Boss enables you to lay the groundwork for one of the most crucial working relationships you'll have in your career.
Publisher: Harvard Business Review Press
ISBN: 1625276761
Category : Business & Economics
Languages : en
Pages : 57
Book Description
Managing your boss: Isn't that merely manipulation? Corporate cozying up? Not according to John Gabarro and John Kotter. In this handy guidebook, the authors contend that you manage your boss for a very good reason: to do your best on the job—and thereby benefit not only yourself but also your supervisor and your entire company. Your boss depends on you for cooperation, reliability, and honesty. And you depend on him or her for links to the rest of the organization, for setting priorities, and for obtaining critical resources. By managing your boss—clarifying your own and your supervisor's strengths, weaknesses, goals, work styles, and needs—you cultivate a relationship based on mutual respect and understanding. The result? A healthy, productive bond that enables you both to excel. Gabarro and Kotter provide valuable guidelines for building this essential relationship—including strategies for determining how your boss prefers to process information and make decisions, tips for communicating mutual expectations, and tactics for negotiating priorities. Thought provoking and practical, Managing Your Boss enables you to lay the groundwork for one of the most crucial working relationships you'll have in your career.
Third Circle Theory
Author: Pejman Ghadimi
Publisher:
ISBN: 9781530339693
Category :
Languages : en
Pages : 200
Book Description
What if you could take full control of your circumstance, society, finances, and life in the next 30 days?The rules of entrepreneurship have changed.Discover why critics everywhere are calling Third Circle Theory, "a modern day version of Think and Grow Rich", and a modern, refreshing and systematic approach to entrepreneurship.Third Circle Theory is a book about self-awareness, and the understanding of how impactful our observations are in our day-to-day lives. Whether your goal is to learn practical entrepreneurship skills, leadership attributes, or to understand how and why you make certain decisions; Third Circle Theory and its teachings can help you reach the next level of success on your journey. Everyone of us is born into a circumstance which we do not control, but we are all able to take ownership and alter that circumstance in order to build a strong foundation for ourselves. If you ever wondered what differentiates today's entrepreneurial legends like Elon Musk, Steve Jobs, or Richard Branson from the rest of us, then here is your opportunity to learn step-by-step how understanding the Third Circle philosophy can get you there. Whether we are born poor or rich, we can master the components in Circle 1 (Mastery of Circumstance) to progress to a successful state of mind and undertake the challenges that we were born with. Circle 2 (Mastery of Society) teaches us how to adapt and benefit from other systems and concepts we interact with daily. Our pursuit of wealth and freedom can only take us so far, but it is ultimately our drive to define our purpose in life that keeps us motivated. Circle 3 (Mastery of Life) enables us to understand how we create fulfillment for ourselves and define our legacy through entrepreneurship. Third Circle Theory is for ANYONE who believes they are worth more than they have today and never want to settle for anything less than their goals.
Publisher:
ISBN: 9781530339693
Category :
Languages : en
Pages : 200
Book Description
What if you could take full control of your circumstance, society, finances, and life in the next 30 days?The rules of entrepreneurship have changed.Discover why critics everywhere are calling Third Circle Theory, "a modern day version of Think and Grow Rich", and a modern, refreshing and systematic approach to entrepreneurship.Third Circle Theory is a book about self-awareness, and the understanding of how impactful our observations are in our day-to-day lives. Whether your goal is to learn practical entrepreneurship skills, leadership attributes, or to understand how and why you make certain decisions; Third Circle Theory and its teachings can help you reach the next level of success on your journey. Everyone of us is born into a circumstance which we do not control, but we are all able to take ownership and alter that circumstance in order to build a strong foundation for ourselves. If you ever wondered what differentiates today's entrepreneurial legends like Elon Musk, Steve Jobs, or Richard Branson from the rest of us, then here is your opportunity to learn step-by-step how understanding the Third Circle philosophy can get you there. Whether we are born poor or rich, we can master the components in Circle 1 (Mastery of Circumstance) to progress to a successful state of mind and undertake the challenges that we were born with. Circle 2 (Mastery of Society) teaches us how to adapt and benefit from other systems and concepts we interact with daily. Our pursuit of wealth and freedom can only take us so far, but it is ultimately our drive to define our purpose in life that keeps us motivated. Circle 3 (Mastery of Life) enables us to understand how we create fulfillment for ourselves and define our legacy through entrepreneurship. Third Circle Theory is for ANYONE who believes they are worth more than they have today and never want to settle for anything less than their goals.
Survival of the Savvy
Author: Rick Brandon
Publisher: Simon and Schuster
ISBN: 0743262549
Category : Business & Economics
Languages : en
Pages : 328
Book Description
Discusses how to eliminate unethical behavior at the workplace, demonstrating how to master corporate politics ethically through an understanding of political styles and an application of strategies in such areas as networking and idea promotion.
Publisher: Simon and Schuster
ISBN: 0743262549
Category : Business & Economics
Languages : en
Pages : 328
Book Description
Discusses how to eliminate unethical behavior at the workplace, demonstrating how to master corporate politics ethically through an understanding of political styles and an application of strategies in such areas as networking and idea promotion.
Tiny Beautiful Things
Author: Cheryl Strayed
Publisher: Vintage
ISBN: 0307949338
Category : Biography & Autobiography
Languages : en
Pages : 370
Book Description
NATIONAL BESTSELLER • Soon to be a Hulu Original series • The internationally acclaimed author of Wild collects the best of The Rumpus's Dear Sugar advice columns plus never-before-published pieces. Rich with humor and insight—and absolute honesty—this "wise and compassionate" (New York Times Book Review) book is a balm for everything life throws our way. Life can be hard: your lover cheats on you; you lose a family member; you can’t pay the bills—and it can be great: you’ve had the hottest sex of your life; you get that plum job; you muster the courage to write your novel. Sugar—the once-anonymous online columnist at The Rumpus, now revealed as Cheryl Strayed, author of the bestselling memoir Wild—is the person thousands turn to for advice.
Publisher: Vintage
ISBN: 0307949338
Category : Biography & Autobiography
Languages : en
Pages : 370
Book Description
NATIONAL BESTSELLER • Soon to be a Hulu Original series • The internationally acclaimed author of Wild collects the best of The Rumpus's Dear Sugar advice columns plus never-before-published pieces. Rich with humor and insight—and absolute honesty—this "wise and compassionate" (New York Times Book Review) book is a balm for everything life throws our way. Life can be hard: your lover cheats on you; you lose a family member; you can’t pay the bills—and it can be great: you’ve had the hottest sex of your life; you get that plum job; you muster the courage to write your novel. Sugar—the once-anonymous online columnist at The Rumpus, now revealed as Cheryl Strayed, author of the bestselling memoir Wild—is the person thousands turn to for advice.
Mad, Bad and Dangerous - The Book of Drummers' Tales
Author: Spike Webb
Publisher: Kings Road Publishing
ISBN: 1857829972
Category : Biography & Autobiography
Languages : en
Pages : 202
Book Description
Never have so many famous drummers been gathered together in one place! Drummer and writer Spike Webb has spent more than three years meeting fellow drummers in bars, clubs and cafes, shooting the breeze for a couple of hours and extracting anecdote after anecdote for posterity. This is truly a labour of love - and somebody had to do it. In this book you'll meet drummers like Nick Mason (Pink Floyd), Don Powell (Slade), Adam Facek (Babyshambles), Steve White (Paul Weller), Topper Headon (The Clash), Woody (Madness) and world-class session players like Toto's drummer Simon Phillips. Sometimes hilarious, sometimes poignant but always entertaining, it's the ultimate insight into what it really means to be a drummer and an explanation, at last, for what really makes someone do a 20-minute solo. You'll be asking for an encore!
Publisher: Kings Road Publishing
ISBN: 1857829972
Category : Biography & Autobiography
Languages : en
Pages : 202
Book Description
Never have so many famous drummers been gathered together in one place! Drummer and writer Spike Webb has spent more than three years meeting fellow drummers in bars, clubs and cafes, shooting the breeze for a couple of hours and extracting anecdote after anecdote for posterity. This is truly a labour of love - and somebody had to do it. In this book you'll meet drummers like Nick Mason (Pink Floyd), Don Powell (Slade), Adam Facek (Babyshambles), Steve White (Paul Weller), Topper Headon (The Clash), Woody (Madness) and world-class session players like Toto's drummer Simon Phillips. Sometimes hilarious, sometimes poignant but always entertaining, it's the ultimate insight into what it really means to be a drummer and an explanation, at last, for what really makes someone do a 20-minute solo. You'll be asking for an encore!
Radical Candor
Author: Kim Malone Scott
Publisher: Macmillan
ISBN: 1760553026
Category : Business & Economics
Languages : en
Pages : 375
Book Description
Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism, delivered to produce better results and help employees develop their skills and boundaries of success. Great bosses have a strong relationship with their employees, and Kim Scott Malone has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters. Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, and distilled clearly to give actionable lessons to the reader, Radical Candor shows how to be successful while retaining your integrity and humanity. Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people both love their work, their colleagues and are motivated to strive to ever greater success.
Publisher: Macmillan
ISBN: 1760553026
Category : Business & Economics
Languages : en
Pages : 375
Book Description
Radical Candor is the sweet spot between managers who are obnoxiously aggressive on the one side and ruinously empathetic on the other. It is about providing guidance, which involves a mix of praise as well as criticism, delivered to produce better results and help employees develop their skills and boundaries of success. Great bosses have a strong relationship with their employees, and Kim Scott Malone has identified three simple principles for building better relationships with your employees: make it personal, get stuff done, and understand why it matters. Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Drawing on years of first-hand experience, and distilled clearly to give actionable lessons to the reader, Radical Candor shows how to be successful while retaining your integrity and humanity. Radical Candor is the perfect handbook for those who are looking to find meaning in their job and create an environment where people both love their work, their colleagues and are motivated to strive to ever greater success.
Good Authority
Author: Jonathan Raymond
Publisher:
ISBN: 9781940858777
Category : Business & Economics
Languages : en
Pages : 0
Book Description
"Why is it so rare for people to truly own their work? How can the employee engagement numbers be so bad year after year with no sign of getting better? In this book, Jonathan Raymond invites us to reexamine our assumptions about the role of leaders and how culture change and personal growth actually happen. The idea is as simple as it is radical: personal and professional growth are one thing, not two. Through powerful stories from his time as CEO of one of the most influential business coaching brands, along with the work he's doing with clients today. Jonathan Raymond reveals the good, bad and truly ugly of real life as a leader- from the perspective of someone who's made all the mistakes and reinvented a business (and himself) in the process. Good Authority is full of personal stories of leaders making the changes that matter, the real-life dialogue they're having with their teams and how you can change the conversation you're having with yours."--Page 4 of cover.
Publisher:
ISBN: 9781940858777
Category : Business & Economics
Languages : en
Pages : 0
Book Description
"Why is it so rare for people to truly own their work? How can the employee engagement numbers be so bad year after year with no sign of getting better? In this book, Jonathan Raymond invites us to reexamine our assumptions about the role of leaders and how culture change and personal growth actually happen. The idea is as simple as it is radical: personal and professional growth are one thing, not two. Through powerful stories from his time as CEO of one of the most influential business coaching brands, along with the work he's doing with clients today. Jonathan Raymond reveals the good, bad and truly ugly of real life as a leader- from the perspective of someone who's made all the mistakes and reinvented a business (and himself) in the process. Good Authority is full of personal stories of leaders making the changes that matter, the real-life dialogue they're having with their teams and how you can change the conversation you're having with yours."--Page 4 of cover.
Good Boss, Bad Boss
Author: Robert I. Sutton
Publisher: Business Plus
ISBN: 0446558478
Category : Business & Economics
Languages : en
Pages : 237
Book Description
Now with a new chapter that focuses on what great bosses really do. Dr. Sutton reveals new insights that he's learned since the writing of Good Boss, Bad Boss. Sutton adds revelatory thoughts about such legendary bosses as Ed Catmull, Steve Jobs, A.G. Lafley, and many more, and how you can implement their techniques. If you are a boss who wants to do great work, what can you do about it? Good Boss, Bad Boss is devoted to answering that question. Stanford Professor Robert Sutton weaves together the best psychological and management research with compelling stories and cases to reveal the mindset and moves of the best (and worst) bosses. This book was inspired by the deluge of emails, research, phone calls, and conversations that Dr. Sutton experienced after publishing his blockbuster bestseller The No Asshole Rule. He realized that most of these stories and studies swirled around a central figure in every workplace: THE BOSS. These heart-breaking, inspiring, and sometimes funny stories taught Sutton that most bosses - and their followers - wanted a lot more than just a jerk-free workplace. They aspired to become (or work for) an all-around great boss, somebody with the skill and grit to inspire superior work, commitment, and dignity among their charges. As Dr. Sutton digs into the nitty-gritty of what the best (and worst) bosses do, a theme runs throughout Good Boss, Bad Boss - which brings together the diverse lessons and is a hallmark of great bosses: They work doggedly to "stay in tune" with how their followers (and superiors, peers, and customers too) react to what they say and do. The best bosses are acutely aware that their success depends on having the self-awareness to control their moods and moves, to accurately interpret their impact on others, and to make adjustments on the fly that continuously spark effort, dignity, and pride among their people.
Publisher: Business Plus
ISBN: 0446558478
Category : Business & Economics
Languages : en
Pages : 237
Book Description
Now with a new chapter that focuses on what great bosses really do. Dr. Sutton reveals new insights that he's learned since the writing of Good Boss, Bad Boss. Sutton adds revelatory thoughts about such legendary bosses as Ed Catmull, Steve Jobs, A.G. Lafley, and many more, and how you can implement their techniques. If you are a boss who wants to do great work, what can you do about it? Good Boss, Bad Boss is devoted to answering that question. Stanford Professor Robert Sutton weaves together the best psychological and management research with compelling stories and cases to reveal the mindset and moves of the best (and worst) bosses. This book was inspired by the deluge of emails, research, phone calls, and conversations that Dr. Sutton experienced after publishing his blockbuster bestseller The No Asshole Rule. He realized that most of these stories and studies swirled around a central figure in every workplace: THE BOSS. These heart-breaking, inspiring, and sometimes funny stories taught Sutton that most bosses - and their followers - wanted a lot more than just a jerk-free workplace. They aspired to become (or work for) an all-around great boss, somebody with the skill and grit to inspire superior work, commitment, and dignity among their charges. As Dr. Sutton digs into the nitty-gritty of what the best (and worst) bosses do, a theme runs throughout Good Boss, Bad Boss - which brings together the diverse lessons and is a hallmark of great bosses: They work doggedly to "stay in tune" with how their followers (and superiors, peers, and customers too) react to what they say and do. The best bosses are acutely aware that their success depends on having the self-awareness to control their moods and moves, to accurately interpret their impact on others, and to make adjustments on the fly that continuously spark effort, dignity, and pride among their people.