Dealing with Difficult People: It’s A Zoo Out There PDF Download

Author: Cheryl Joseph
Publisher: Worthy Shorts Inc
ISBN: 1935340557
Category : Interpersonal communication
Languages : en
Pages : 30

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Author: Harvard Business Review
Publisher: Harvard Business Press
ISBN: 163369609X
Category : Business & Economics
Languages : en
Pages : 82

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Book Description
Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Author: Kathleen Odell Korgen
Publisher: SAGE Publications
ISBN: 1412982839
Category : Social Science
Languages : en
Pages : 313

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This book provides vivid examples of how sociologists are using sociological tools to make a positive impact on our society. In each chapter, four or five public sociologists will describe, in vivid detail, how they have used sociology to understand and influence the world around them. The chapters will cover the key topics in sociology courses and the pieces will bring the subject matter of sociology to life for students, giving them clear examples of the power and usefulness of sociology as they learn the course content. The discussion questions and suggested additional readings and resources at the end of every chapter will provide students the opportunity to delve further into the topics covered and help create full and nuanced discussions, grounded in the "real world" work of public sociologists.

Author: Ester A. Leutenberg
Publisher: Whole Person Associates
ISBN: 9781570252600
Category : Coping with problem behavior
Languages : en
Pages : 0

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Book Description
The Coping with Difficult People Workbook contains assessments and guided self-exploration activities that can be used by practitioners with a variety of populations to help participants cope more effectively with the difficult people in their lives. Difficult people are everywhere. Difficult people are those who frustrate us to no end. (In fact, others may view each of us as a difficult person.) We encounter difficult people at home, in the workplace, school, grocery market, anywhere. Often how much they affect us depends on our self-esteem, ability to recognize hot buttons and effectiveness of communication skills. Because participants will encounter difficult people in all aspects of their lives, it is important for them to learn a way of dealing with them. In this book, we teach a specific model that participants can use to build positive relationships with difficult people.

Author: Carrie Mason-Draffen
Publisher: Red Wheel/Weiser
ISBN: 160163918X
Category : Business & Economics
Languages : en
Pages : 192

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If you have ever wished you had the equivalent of a “Nanny 911” to defuse tensions in the office, your wish has come true. 151 Quick Ideas to Deal With Difficult People is the ultimate guide on how to face challenging employees and coworkers. The extensive topics in this book deal with how to handle characters ranging from Bunglers to Backstabbers to Bullies. Few books on difficult employees, if any, offer such an extensive assortment of the characters you’re likely to encounter at work and how best to deal with them. When faced with difficult employees, too often managers and coworkers lack the skills for handling the stressful encounters, so they throw up their hands in complete exasperation. Well, all that ends with this book. You’ll learn how to: Keep problem employees from setting the tone in the office. Take steps to turn troublemakers into team players. Keep them from demoralizing or scaring away other employees. Know when to cut your losses. Avoid hiring troublemakers in the first place. Confront bullies, harassers, and ageists. Keep a backstabber from sabotaging your career. Keep an aggressive colleague from commandeering your meeting. Deal with colleagues who infringe on your time. Because the information in this book is so concise and practical, you’ll refer to it again and again. Whether you are a manager or a coworker of difficult employees, the advice will give you the tools to better supervise problem workers or the confidence to stand up to them. You will no longer live in fear of an aggressive employee ruining your day.

Author: Dave Young
Publisher: Gtm Press LLC
ISBN: 9781955423427
Category : Self-Help
Languages : en
Pages : 130

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Book Description
Are you tired of dealing with difficult people? Do you feel like they leech your energy every time you come in contact with them? Difficult people can be insanely hard to deal with, and if you have to deal with them regularly, it may really be quite trying on your mental health and your overall sense of wellbeing. The main problem is that you can't avoid them - the world is full of them. That's why you need to learn how to deal with them in the most painless way possible. Also, you need to ensure that you are taking care of yourself and putting yourself first and foremost for your wellbeing. With How to Deal With Difficult People in your hands, you will learn all of the above and much more! You will learn how to protect yourself and your mental state when it comes to dealing with difficult people, no matter who they are or how often you are forced to come in contact with them. But that's not all. You will also learn how to bring out their best as well, and by doing that, you will make the world a little bit better.

Author: Ryan Cooper
Publisher: Createspace Independent Publishing Platform
ISBN: 9781519233264
Category :
Languages : en
Pages : 40

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Book Description
Dealing With Difficult People At Work Or Home Doesn't Have To Be Hard! Don't Allow This To Go On Any Longer, Take Action, And Empower Yourself! Today only, get this Amazing Amazon book for this incredibly discounted price! This "Difficult People" book contains proven steps and strategies on how to help you understand how you can easily and effectively handle difficult people in your life. Whether the person you are dealing with is at work, or at home, you can use these techniques and strategies to empower yourself and defuse the conflicts fast! There are different kinds of difficult people. You meet them everywhere. Questions lie regarding these people: are you going to become one of them, or are you going to be one of the people who'll know how to deal with them? Be one of the latter. It's good for your health. Why are there difficult people? Why can't they just be pleasant? Why can't they be those who love butterflies and rainbows? Why can't they be happy people? Various factors indicate why they've become difficult and upsetting. As much as you want to just slam them and smash their heads (Kids, don't try this at home - this is stuff strictly done by professionals), what you have to do instead is to bear with their attitudes. But it is to be kind. This book explains the reasons behind the attitude of some people, as well as steps and ways on how to deal with them. You'll also understand how to stop becoming infected by their negativity. Here Is A Preview Of What You'll Learn... What Makes Difficult People Act The Way They Do? Is The Behavior From The Person At Work Or Home Abusive Behavior? Difficult People At Work And 5 Easy Steps To Dealing With Them And Empowering Yourself Tips To Handle Passive Aggressive People How To Stop Relationship Abuse At Home Understand How To Deal With Someone Who Acts Out In Rage Handling Negative People And How To Enhance Your Own Positive Thoughts While Minimizing The Negativity How To Defuse Any Relationship Conflict Within Minutes How To Be Confident, Overcome Fear, And Relieve Stress So You Can Stand Up To Difficult People Proven Strategies To Gain Control Over Your Emotional State And Be Happy No Matter What Others Say Or Do Much, Much More! Get Your Copy Today!

Author: Rick Brinkman
Publisher: McGraw Hill Professional
ISBN: 0071425667
Category : Business & Economics
Languages : en
Pages : 66

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THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.

Author: Irina Bristow
Publisher: Zee Publishing
ISBN:
Category : Business & Economics
Languages : en
Pages : 62

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"The Guaranteed Methods For Managing That Jerk Who's Always Giving You A Hard Time!" Have you about had it? You just want to have your peace of mind, free from that jerk bothering you? If you're looking for a book that will teach you how to deal with difficult people in your life, ` How to Deal with Difficult People at Work, at Home & at Play' is the perfect choice. This book is filled with tips, techniques and strategies that will help you to deal with these people in a more productive and positive way. With its easy-to-read style and concise explanations, this is the perfect guide for anyone who wants to improve their relationships with others. This is the ultimate book to managing difficult people! With the help of this book, you'll be able to handle anything that comes your way. From dealing with jerks at work to dealing with demanding friends and family, we have you covered. We teach you how to deal with difficult people in a way that is respectful and civil. Armed with the knowledge you'll need, you'll be able to rise above any situation and come out on top. Order your copy today and be on your way to a stress-free life! In this book you'll learn about: Passive behavior Openly aggressive and hostile behavior Toxic workplace Jealous coworkers Difficult Managers and Bosses Handling controlling superiors and peers Handling difficult subordinates Type of boundaries Enforce boundaries Unhealthy boundary indicators Be firm and determined Establish new boundaries that respect you Actions to set boundaries Difficult People: How To Handle Them Do not lose yourself in a relationship Standing up for yourself Pick your battles Avoiding conflicts Do not get rattled easily Show compassion Handling conflicts Analyze your behavior Do a self-check Knowing you are a difficult person Managing The Conflict You Caused You feel that everyone is against you Make amends when you're ready Deal with your emotions first What you can control in conflicts Dealing with conflicts in the workplace Correct miscommunications Follow a strategy Negotiation Arbitration Mediation Do not downplay the problem Embrace conflicts Conflicts In Relationships Make compromises Remain calm and respectful Modeling Withholding attention Reinforce good behavior Conflict resolution on children When To Get Help How to avoid being exploited by others Being a people-pleaser Being passive A yes-person Getting a difficult person to realize their behavior is wrong Gather evidence A guide to assertiveness Repetition of the argument is necessary Be confident Building respect with difficult people Influence others Put yourself in charge And much, much more... Grab your copy today!

Author: Jon P. Bloch
Publisher: Simon and Schuster
ISBN: 1440563276
Category : Family & Relationships
Languages : en
Pages : 160

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Book Description
Bloch provides practical advice for interacting with toxic personalities. Whether it's in the workplace, at home, or during everyday interactions, you'll find the strategies and tools you need to spot the ten most common personality types, and learn what to do-- or how to avoid these types of people altogether.