Managing Difficult Participants Pocketbook PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Managing Difficult Participants Pocketbook PDF full book. Access full book title Managing Difficult Participants Pocketbook by John Townsend. Download full books in PDF and EPUB format.
Author: John Townsend Publisher: Management Pocketbooks ISBN: 1907078592 Category : Business & Economics Languages : en Pages : 98
Book Description
A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies. "I loved the book. It shows such a great variety of ways to deal with challengers."
Author: John Townsend Publisher: Management Pocketbooks ISBN: 1907078592 Category : Business & Economics Languages : en Pages : 98
Book Description
A collection of 24 portraits of 'difficult' participants encountered on training courses and at meetings. Meet the Trapper, the Griper, the Silent Cynic, the Whisperer and their many friends. Learn how to cope with them using such techniques as 'blockbusting', 'psychological judo', 'reframing', 'self-revelation' and 'confrontation'. Cartoons of the characters add to the humorous approach and there are four mini case studies. "I loved the book. It shows such a great variety of ways to deal with challengers."
Author: Bob Pike Publisher: Pfeiffer ISBN: 9780787911164 Category : Business & Economics Languages : en Pages : 0
Book Description
If you deal with difficult participants in your training sessions,you know the destructive effect they can have on their ownlearning, as well as on the group's learning process. This helpfulguide book provides you with the knowledge and skills needed todeal with almost any difficult participant. You'll learn first how to identify the types of difficultparticipants, and then how to decide which technique (127 in all)is best suited for dealing with that individual. Finally, you'lllearn the steps of each technique and how to achieve maximumresults. Learn to deal with "difficult participant" types such as: * The Latecomer * The Preoccupied * The Introvert * The Domineering . . . and more! Don't let difficult participants get the best of you. Maximize thelearning potential in all your training sessions with Dealing withDifficult Participants!
Author: Herschel Pickett Publisher: Herschel Pickett ISBN: Category : Self-Help Languages : en Pages : 59
Book Description
Empower yourself with the ability to manage the difficult relationships in your life. Difficult people come in all shapes, shades, and sizes. They can be our direct or distant relatives, friends, co-workers, or even strangers. But one thing they all have in common is that they make our lives more problematic and stressful. They are typically the ones who are always angry, always complaining, or always trying to control or micromanage us. In this informative and easy-to-understand book, you will: · Understand the defining characteristics of difficult behavior. · Learn about what causes people to be difficult. · Find out the effects difficult people can have on you. · Discover how to protect your personal space and well-being. · Gain practical tips and strategies for dealing with complicated people in your life. The truth is, if you have always wanted to figure out ways to get along with those difficult people, you're not alone. Most people lack an effective strategy to learn what getting along with those strong personalities really takes. This book provides you with proven strategies to help you understand exactly how different personalities think, and exactly what you need to know to diffuse difficult situations and become known as the person that everyone can get along with!
Author: Douglas Stone Publisher: Penguin ISBN: 0593511697 Category : Psychology Languages : en Pages : 401
Book Description
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Author: Melvin L. Silberman Publisher: John Wiley & Sons ISBN: 0470117397 Category : Business & Economics Languages : en Pages : 403
Book Description
The Handbook of Experiential Learning is a comprehensiveresource that draws together contemporary thought and practice on awide range of experiential learning applications from thebest-known authorities on the topic. In this book, volume editorand leading experiential learning expert, Mel Silberman presents acontemporary review of experiential learning in the workplacecomplete with models, applications, and innovative uses. Thehandbook covers a broad range of experiential learning methodsincluding: Games and simulations Action learning Role-play and Improv Story-telling Adventure activity Reflective practice Creative play It also describes the use of experiential learning in topicssuch as technical skills, leadership, team building, diversity andcross-cultural training, and emotional intelligence.
Author: Julius E. Eitington Publisher: Routledge ISBN: 1136355669 Category : Business & Economics Languages : en Pages : 824
Book Description
This book has more ideas on how to add involvement in learning than any one trainer could ever use. Your students and workshop participants will increase their understanding and retention when you design training activities using 'The Winning Trainer'. This updated and expanded edition is richer than ever before. It provides: * more than 100 ready-made handouts, learning instruments, and worksheets... all you do is photocopy * numerous examples, model dialogues, and sample answers * hundreds of exercises, games, puzzles, role plays, icebreakers, and other group-in-action techniques * samples of each technique and ways to effectively use them * advice on subjects such as unwilling participants, use of the outdoors, breaks, program endings, and storytelling Significant new additions to the book include materials on the following topics: * new, easier to accomplish approaches to evaluation - ROE (Return on Expectations) and Customer Satisfaction as a business indicator * a methodology to secure group feedback at the end of the program, concerning the trainer/facilitator's role and participation in the course * an instrument for the early screening of likely obstacles when transferring training * added techniques to ensure that training transfers to the job * a demonstration of how to conduct a quick assessment of needs when under pressure to do so * keys to successful training in other cultures * several new instruments including how to assess one's prowess as a facilitator, how to assess trust in a team, and how to measure one's CQ (creativity quotient) Two new chapters have been added to treat new material on intelligence and learning, principles of adult learning and distance learning. In addition, numerous new group-in-action techniques and conceptual materials have been added to the existing chapters. This is the one-stop source book every trainer needs.
Author: Maureen Orey Publisher: Association for Talent Development ISBN: 1607284324 Category : Business & Economics Languages : en Pages : 272
Book Description
Individuals, teams, and organizations are only as good as their ability to communicate effectively. Communication Skills Training offers the crucial tools you’ll need to help your workshop participants master the skills that drive performance. The first book in the ATD Workshop Series offers practical, road-tested strategies and tactics for use at all levels of your organization. Built on the successful ASTD Trainer’s Workshop title of the same name, this volume brings all-new content to users, including how to incorporate technology in the delivery of training programs. Communication Skills Training presents two-day, one-day, and half-day communication training programs along with relevant chapters on needs analysis, design, delivery, facilitation, and evaluation of the training event. Free tools and customization options The free, ready-to-use resources (PDF) that accompany this book include downloadable presentation materials, agendas, handouts, assessments, and tools. All workshop program materials, including MS Office PowerPoint presentations and MS Word handouts, may be customized for an additional licensing fee. Browse the licensing options in the Custom Material License pricing menu. Preview a sample activity from the book. About the series The new ATD Workshop Series is written for trainers by trainers, because no one knows workshops as well as the practitioners who have done it all. Each publication weaves in today’s technology and accessibility considerations and provides a wealth of new content that can be used to create a training experience like no other.
Author: Sharlyn Lauby Publisher: Packt Publishing Ltd ISBN: 178300083X Category : Business & Economics Languages : en Pages : 347
Book Description
If you want to discover how to plan and run effective meetings that solve problems, create solutions and create a culture of collaboration let the examples in this book guide you.
Author: John Townsend
Author: John Townsend
Author: Bob Pike
Author: David Brown
Author: Herschel Pickett
Author: Jill Briscoe
Author: Douglas Stone
Author: Melvin L. Silberman
Author: Julius E. Eitington
Author: Maureen Orey
Author: Sharlyn Lauby