Author: Communications Workers of AmericaPublisher:
ISBN:
Category : Telecommunication
Languages : en
Pages : 822
Book Description
Daily Proceedings and Reports, Annual Convention of the Communications Workers of America
Author: Communications Workers of AmericaPublisher:
ISBN:
Category : Telecommunication
Languages : en
Pages : 822
Book Description
Daily Proceedings and Reports, ... Annual Convention of the Communications Workers of America
Author: Communications Workers of America. ConventionPublisher:
ISBN:
Category : Telecommunication
Languages : en
Pages : 914
Book Description
Daily Proceedings, ... Annual Convention of the Communications Workers of America, CIO.
Author: Communications Workers of America. ConventionPublisher:
ISBN:
Category : Telecommunication
Languages : en
Pages : 486
Book Description
Daily Proceedings ... Annual Convention of the Communications Workers of America
Author: Communications Workers of America. ConventionPublisher:
ISBN:
Category :
Languages : en
Pages : 862
Book Description
New Serial Titles
Author: Publisher:
ISBN:
Category : Periodicals
Languages : en
Pages : 2532
Book Description
A union list of serials commencing publication after Dec. 31, 1949.
Daily Proceedings and Reports ... Annual Convention of the Communications Workers of America
Author: Communications Workers of America. ConventionPublisher:
ISBN:
Category :
Languages : en
Pages : 888
Book Description
Report of Proceedings of the ... Annual Convention of the American Federation of Labor
Author: American Federation of Labor. ConventionPublisher:
ISBN:
Category : Labor movement
Languages : en
Pages : 674
Book Description
Bulletin of the United States Bureau of Labor Statistics
Author: Handbook of Labor Statistics
Author: United States. Bureau of Labor StatisticsPublisher:
ISBN:
Category : Labor
Languages : en
Pages : 360
Book Description
Disconnected
Author: Debbie J. GoldmanPublisher: University of Illinois Press
ISBN: 0252047230
Category : Business & Economics
Languages : en
Pages : 183
Book Description
Call center employees once blended skill and emotional intelligence to solve customer problems while the workplace itself encouraged camaraderie and job satisfaction. Ten years after telecom industry deregulation, management had isolated the largely female workforce in cubicles, imposed quotas to sell products, and installed surveillance systems that tracked every call and keystroke. Debbie J. Goldman explores how call center employees and their union fought for good, humane jobs in the face of degraded working conditions and lowered wages. As the workforce coalesced to resist the changes, it demanded the Communications Workers of America (CWA) fight for safe and secure good-paying jobs. But trends in technology, capitalism, and corporate governance--combined with the decline of unions--narrowed the negotiating options for workers. Goldman describes how the actions of workers, management, and policymakers shaped the social impact of the new digital technologies and gave new form to the telecommunications industry in a time of momentous change. Perceptive and nuanced, Disconnected tells an overlooked story of service workers in a time of change.