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Author: Insight Consulting International Group Publisher: Insight Consulting International ISBN: 9780964659483 Category : Languages : en Pages : 114
Book Description
Customer Service Training for Healthcare Professionals is Spanish for students, interns, and employees that are entering the healthcare workforce and work with patients in hospitals, clinics, medical centers, or long-term care facilities. In the United States, there are an increasing number of Spanish-speaking patients that are entering the healthcare system every year. There are also a growing number of Hispanics primarily Spanish speaking health professionals. According to the Bureau of Labor, Statistics healthcare is the largest employer in the United States, and employment of healthcare occupations is projected to grow 18 percent from 2018 to 2026, much faster than the average for all occupations, adding about 2.4 million new jobs. The book is unique and includes; group activities, self-assessments, and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help healthcare workers create positive patient experiences and customer satisfaction. Healthcare professionals will learn to effectively communicate, greet patients, schedule appointments, and work in healthcare teams. Healthcare professional develop identification systems to avoid medical errors and HIPAA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients' needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction and provide patient centered care. Excellent customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Healthcare is a business and to remain competitive healthcare providers and facilities are seeking employees that can provide great customer service, and boosts revenue and patient satisfaction.
Author: Insight Consulting International Group Publisher: Insight Consulting International ISBN: 9780964659483 Category : Languages : en Pages : 114
Book Description
Customer Service Training for Healthcare Professionals is Spanish for students, interns, and employees that are entering the healthcare workforce and work with patients in hospitals, clinics, medical centers, or long-term care facilities. In the United States, there are an increasing number of Spanish-speaking patients that are entering the healthcare system every year. There are also a growing number of Hispanics primarily Spanish speaking health professionals. According to the Bureau of Labor, Statistics healthcare is the largest employer in the United States, and employment of healthcare occupations is projected to grow 18 percent from 2018 to 2026, much faster than the average for all occupations, adding about 2.4 million new jobs. The book is unique and includes; group activities, self-assessments, and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help healthcare workers create positive patient experiences and customer satisfaction. Healthcare professionals will learn to effectively communicate, greet patients, schedule appointments, and work in healthcare teams. Healthcare professional develop identification systems to avoid medical errors and HIPAA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients' needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction and provide patient centered care. Excellent customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Healthcare is a business and to remain competitive healthcare providers and facilities are seeking employees that can provide great customer service, and boosts revenue and patient satisfaction.
Author: Reba Haley Publisher: ISBN: 9780964659476 Category : Languages : en Pages : 178
Book Description
Customer Service Training for Healthcare Professionals Instructor Manual is a resource for instructors using the paperback Customer Service Training for Healthcare Professionals. The instruction manual is written in English and Spanish for students, interns, and employees that are entering the healthcare workforce. The program based learning provides independent learning, encourages brainstorming and team building approaches. The learning approach is based on adults and is student-centered that is interactive, relevant, and practical in the healthcare industry. Customer Service Training for Healthcare Professionals Instructor Manual is written for healthcare educators, teachers and vocational and, medical instructors that teach students and interns or provide in-service training to employees that work with patients in hospitals, clinics, medical centers, or long-term care facilities. According to the Bureau of Labor, Statistics healthcare is the largest employer in the United States, and employment of healthcare occupations is projected to grow 18 percent from 2018 to 2026, much faster than the average for all occupations, adding about 2.4 million new jobs.Employers in the healthcare field are looking for people with good interpersonal skills that can practice excellent customer service. Healthcare is a business and employers want people to provide the best care to their patients. Often time's healthcare professionals overlook patients as customers; however, patients differ from other customers, in that they don't want to be ill or, a customer. The physician's office or hospital experience can be scary and confusing for patients. Therefore, students and interns and employees as healthcare professionals will learn how to be culturally aware, how to improve customer service, how to demonstrate professional workplace behaviors, achieve patient satisfaction, display empathy and provide quality patient care.
Author: José Fernández Torres Publisher: McGraw-Hill Education ISBN: 9780071664271 Category : Foreign Language Study Languages : en Pages : 464
Book Description
All the tools you need to communicate confidently and effectively with Spanish-speaking patients As a dedicated healthcare provider you know that effective communication is key to providing patients with the high quality of care they deserve. And for healthcare providers working in North America that often entails communicating with Spanish-speaking patients and their families. A valuable resource for physicians, nurses, hospital technicians, physical therapists, and medical administrators with little or no Spanish-language experience, this book provides you with all the Spanish you need to do your job. Convenient, flexible, and complete, McGraw-Hill's Spanish for Healthcare Providers features: A Comprehensive Course Book--Using sample dialogues, numerous exercises, and more than 200 expert illustrations, the book introduces a vocabulary of 3,000 general and medical terms, builds familiarity with typical medical situations, and develops a greater awareness of Latino culture and its impact on healthcare issues. A bilingual glossary features 1,000 of the most useful medical Spanish terms for easy reference. Audio CDs--Featuring a variety of native speakers, the first two CDs contain vocabulary, phrases, and dialogues that reflect a wide range of common medical situations--everything from the first interview to medication instructions and follow-up--while the third zeros in on situations typically encountered by physicians, nurses, physician assistants, technicians, and other healthcare providers. An accompanying booklet contains the full scripts and English translations of the dialogues. Continuing Medical Education Tests for CME credit--The 15 CME tests contained in this booklet have been approved by the AMA for up to 75 hours of credit. Test accreditation is sponsored by the University of Arizona College of Medicine at the Arizona Health Sciences Center.
Author: Reba Haley Ph D Publisher: ISBN: 9780964659445 Category : Languages : en Pages :
Book Description
Customer Service for Healthcare Professionals is written specifically for students, interns and employees who are in the healthcare field and with or, take care of patients in a hospital, clinic, medical center and long term care facility. The central theme of the book is to help allied health students, interns and employees improve customer service skills, professional workplace behaviors and patient satisfaction. The book is unique and includes; group activities, self-assessments and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help professionals create positive patient experiences and customer satisfaction. Healthcare professionals learn to effectively communicate, greet patients, schedule appointments and work in health care teams. Healthcare professional develop identification systems to avoid medical errors and HIPPA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients' needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction. Good customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Therefore, to remain competitive healthcare facilities are seeking employees with superior customer service skills.
Author: Robert W. Lucas Publisher: ISBN: 9780071277501 Category : Customer services Languages : en Pages : 544
Book Description
"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
Author: Deborah Bender Publisher: UNM Press ISBN: 9780826336132 Category : Foreign Language Study Languages : en Pages : 116
Book Description
This handbook and accompanying CD have been designed to help dentists, dental hygienists, and other dental personnel communicate with Spanish-speaking patients. Intended for novice learners as well as those who need to polish their rusty high school Spanish,Paso a Pasocan be used in emergency situations or as a source of phrases to make routine visits more comfortable for patients--or anywhere between those extremes. The book includes aspects of Latino culture vital for any dental professional as well as key dental health phrases and useful grammar.Paso a Pasofocuses on learning, practicing, and speaking both standard and colloquial Spanish for an office setting. The accompanying CD presents dialogues in which Latino patients interact with health professionals using a variety of accents and levels of fluency. Like the book, the CD will be useful in workshops, work-site training, and individual learning. The chapter structure permits work-site training of an hour a day for six weeks. The CD will not be sold separately. FromPaso a Paso/Step by Step, Chapter Two "In Latin America, more than one last name is used to describe family relationships. Latino names consist of a first and middle name, or "given names," followed by the father's last name, followed by the mother's paternal surname--in that order. Many people shorten their names by using only an initial for the maternal surname. For example, in the story, Marco's name would be written Marco Antonio Hernández Calderón or Marco Hernández C. So, the surname by which official records are kept is the first surname "It is important for Americans and Latinos to understand these differences, to record the correct surname on dental records, consistently. Among Latinos, the first last name is the equivalent of a last name in the US."
Author: Pilar Ortega Publisher: Elsevier Health Sciences ISBN: 0323371140 Category : Medical Languages : en Pages : 515
Book Description
Focusing on communication needs in real-world clinical situations, Dr. Pilar Ortega's updated edition of this practical text helps you address today's growing demand for Spanish-speaking physicians and healthcare workers. This pocket-sized resource provides basic Spanish skills, sample interview questions, relevant cultural information, and more, in addition to online videos of physician-patient interactions, interactive self-assessment tools, and clinical vignettes. You'll find exactly what you need to develop better physician-patient communication skills, increase your cultural competence, and make better clinical decisions in your practice. Understand the nuts and bolts of better communication through Spanish grammar, vocabulary, pronunciation, sample interview questions, and helpful interview techniques. Pocket size allows for quick reference in an easily accessible format. Improve your skills with new and expanded content including more practice exercises for self-assessment, information on cultural issues, grammar tips and practice, complex clinical scenarios, and how to best use interpreters in your practice. Stay up to date with new chapters on pediatric health; common procedures and informed consent; the physician's impression and plan; diabetes medication; travel history and special exposures; adult immunization history; exercise and adult health safety screening; and specialized physical examination. Gauge and hone your doctor-patient communication skills with interactive self-assessment tools and practice exercises. Watch video of real-time physician-patient exchanges (with English and Spanish subtitles), complete interactive practice exercises, and learn from clinical vignettes-all online at Student Consult. eBook version included! Access the entire book online or offline across all devices with the Student Consult eBook.
Author: Insight Consulting International Group
Author: Insight Consulting International Group
Author: Reba Haley
Author: José Fernández Torres
Author: Reba Haley Ph D
Author: Gene Flanery
Author: Robert W. Lucas
Author: Deborah Bender
Author: National Library of Medicine (U.S.)
Author: Pilar Ortega
Author: American Heart Association