Customer Service Practitioner Apprenticeship Showcase Guidance PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Customer Service Practitioner Apprenticeship Showcase Guidance PDF full book. Access full book title Customer Service Practitioner Apprenticeship Showcase Guidance by Louise Webber. Download full books in PDF and EPUB format.
Author: Louise Webber Publisher: ISBN: 9781795818094 Category : Languages : en Pages : 54
Book Description
Many apprenticeship students become understandably nervous in the run up to their end point assessment, or as we will call it, EPA. Being prepared and organised is the best way to overcome these nerves and feel confident in passing this all important assessment. This book has been designed to cover what most students say is the most difficult part of the Customer Service Practitioner End Point Assessment - The Showcase. A lot of students tell me that they simply don't know where to start with the showcase. This book will help you from literally getting started, through to full confidence in handing in a quality showcase document to give your EPA the best possible start.This guide to the EPA showcase will give you information and guidance on how to prepare, organise, gather and present your showcase in the run up to your end point assessment. We have also included an overview of the whole EPA process for the Customer Service Practitioner Standard. This guide only covers the showcase element of the EPA as this is the first, and said to be most daunting area of the EPA. The observation and professional discussion are not discussed in this book, but can be found in the prelude to this book, which covers the entire EPA.
Author: Louise Webber Publisher: ISBN: 9781795818094 Category : Languages : en Pages : 54
Book Description
Many apprenticeship students become understandably nervous in the run up to their end point assessment, or as we will call it, EPA. Being prepared and organised is the best way to overcome these nerves and feel confident in passing this all important assessment. This book has been designed to cover what most students say is the most difficult part of the Customer Service Practitioner End Point Assessment - The Showcase. A lot of students tell me that they simply don't know where to start with the showcase. This book will help you from literally getting started, through to full confidence in handing in a quality showcase document to give your EPA the best possible start.This guide to the EPA showcase will give you information and guidance on how to prepare, organise, gather and present your showcase in the run up to your end point assessment. We have also included an overview of the whole EPA process for the Customer Service Practitioner Standard. This guide only covers the showcase element of the EPA as this is the first, and said to be most daunting area of the EPA. The observation and professional discussion are not discussed in this book, but can be found in the prelude to this book, which covers the entire EPA.
Author: Linda B. Nilson Publisher: John Wiley & Sons ISBN: 0470612363 Category : Education Languages : en Pages : 401
Book Description
Teaching at Its Best This third edition of the best-selling handbook offers faculty at all levels an essential toolbox of hundreds of practical teaching techniques, formats, classroom activities, and exercises, all of which can be implemented immediately. This thoroughly revised edition includes the newest portrait of the Millennial student; current research from cognitive psychology; a focus on outcomes maps; the latest legal options on copyright issues; and how to best use new technology including wikis, blogs, podcasts, vodcasts, and clickers. Entirely new chapters include subjects such as matching teaching methods with learning outcomes, inquiry-guided learning, and using visuals to teach, and new sections address Felder and Silverman's Index of Learning Styles, SCALE-UP classrooms, multiple true-false test items, and much more. Praise for the Third Edition of Teaching at Its BestEveryone veterans as well as novices will profit from reading Teaching at Its Best, for it provides both theory and practical suggestions for handling all of the problems one encounters in teaching classes varying in size, ability, and motivation." Wilbert McKeachie, Department of Psychology, University of Michigan, and coauthor, McKeachie's Teaching TipsThis new edition of Dr. Nilson's book, with its completely updated material and several new topics, is an even more powerful collection of ideas and tools than the last. What a great resource, especially for beginning teachers but also for us veterans!" L. Dee Fink, author, Creating Significant Learning ExperiencesThis third edition of Teaching at Its Best is successful at weaving the latest research on teaching and learning into what was already a thorough exploration of each topic. New information on how we learn, how students develop, and innovations in instructional strategies complement the solid foundation established in the first two editions." Marilla D. Svinicki, Department of Psychology, The University of Texas, Austin, and coauthor, McKeachie's Teaching Tips
Author: Raymond A. Noe Publisher: ISBN: 9780071239295 Category : Employees Languages : en Pages : 463
Book Description
Seeks to find a balance between research and company practices. This text provides students with a background in the fundamentals of training and development - needs assessment, transfer of training, designing a learning environment, methods, and evaluation.
Author: Julie Smith Publisher: ISBN: 9781292262246 Category : Languages : en Pages : 232
Book Description
An ideal companion to support apprentices throughout their on-programme learning. Apprenticeship Handbook for Team Leader / Supervisor (Level 3) provides apprentices with all the support they will need throughout the on-programme component of their apprenticeship. It is a course companion that includes all the knowledge required by the apprenticeship Standard and set out in the Pearson EPA specification, as well as providing opportunities for skills development and an appreciation of appropriate behaviours in the workplace.
Author: David S. Bright Publisher: ISBN: 9781998109166 Category : Languages : en Pages : 0
Book Description
Black & white print. Principles of Management is designed to meet the scope and sequence requirements of the introductory course on management. This is a traditional approach to management using the leading, planning, organizing, and controlling approach. Management is a broad business discipline, and the Principles of Management course covers many management areas such as human resource management and strategic management, as well as behavioral areas such as motivation. No one individual can be an expert in all areas of management, so an additional benefit of this text is that specialists in a variety of areas have authored individual chapters.
Author: Brian Freeman Publisher: McGraw Hill Professional ISBN: 0071457135 Category : Medical Languages : en Pages : 493
Book Description
The first medical specialty selection guide written by residents for students! Provides an inside look at the issues surrounding medical specialty selection, blending first-hand knowledge with useful facts and statistics, such as salary information, employment data, and match statistics. Focuses on all the major specialties and features firsthand portrayals of each by current residents. Also includes a guide to personality characteristics that are predominate with practitioners of each specialty. “A terrific mixture of objective information as well as factual data make this book an easy, informative, and interesting read.” --Review from a 4th year Medical Student
Author: Andrew Armitage Publisher: Critical Publishing ISBN: 1912508303 Category : Education Languages : en Pages : 186
Book Description
Are you involved in assessing the new apprenticeships? Are you clear about your role and responsibilities in the context of the new apprenticeships? Do you need support in being an effective learning facilitator? One of the key features of the new standards-based apprenticeships is the role of learning mentors and coaches and the need to support apprentices throughout their journey and prepare them for end-point assessment. This book takes you through the essentials of learning and development, and the principles and practice of mentoring, coaching and assessing learning. Whatever your vocational subject, this accessible and concise text provides you with an in-depth understanding of these areas and how to effectively apply them to practice.
Author: Louise Webber
Author: Louise Webber
Author: Louise Webber
Author: 
Author: 
Author: Linda B. Nilson
Author: Raymond A. Noe
Author: Julie Smith
Author: David S. Bright
Author: Brian Freeman
Author: Andrew Armitage